Online Did eLearning

Interpersonal Communication Being Approachable ...the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...bout the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also essential to understand how to use  more...

Effective Interfunctional Relationships ...did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Behavioral Interview Techniques ... people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways Cisco CVOICE 8.0: Introduction to Voice Gateways Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco voice gateway relays high quality voice and fax traffic across an IP network. This course describes the operational modes of a voice gateway and how it fits in the Cisco Unified Communications architecture. It explains the  more...

Expert Certificate Course in Medical Coding ...kground to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical background or a Medical Terminology Course (see this online catalog for additional course listings). Grades & Self Reporting: Four months to complete this course and take the final exam. If no final is taken, the grade will be  more...

The Internet - Applying the Basics to your Business ...e of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words together are outlined and explained. The search engines are explained in detail and how they are used for a  more...

Turn Your Life Experience Into College Credit ...Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

The Communication of a Shared Vision ...an do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that  more...

Accounting for Corporations ...Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...

Preparing as the Interviewee ...employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing.In this course, you'll learn how to locate opportunities and build a behavioral-based resume. You'll also discover how to provide behavioral-based  more...

Managing the Creative Elements of Brands ...Did you know there are 25 brands of laundry detergent? What influenced you to choose the brand you use? Was it the name? The logo? Maybe it was the clever slogan or catchy jingle. Was there a cute, cuddly character in the advertisement? Perhaps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry  more...

Appraising Performance Simulation ...last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees,  more...

The Life Cycle of an IT Project ...Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to  more...

Managing the Execution and Control of IT Projects ...Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

Etiquette at the Business Meeting ...eting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the  more...

Crafting Deals ..., or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? So often, situations don't turn out in the desired way. In this course, you will explore ways to gain clarity and conviction about what you want and why you want it, as well as how to create opportunities to get it. You'll have a chance to assess  more...

What to Do When the Going Gets Tough .... Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll discover methods of dealing with them rather  more...

Inbound Call Center Management Leadership ...Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Strategic Management Analyzing Strategic Options ...prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several months. You realize now that your forecasts were inaccurate. You have called a meeting with your three top executives to discuss the possibility of conducting a strategic audit with the goal of maintaining Icon's position as market leader. Unit 2: Analyzing  more...

Interpersonal Communication Telephone Skills ...trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...Administrator should follow to confirm that the migration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...Administrator should follow to confirm that the migration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain  more...

Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...r IT Manager. This is your second interview. You feel you did reasonably well in the first interview, in which your resum頡nd work experience were discussed. You're convinced that you have the relevant IT qualifications and managerial skills for the job. Unit 2: IT Team Building (0.5 - 1.5 hours) Identify characteristics of four types of team. Identify the stages of team  more...

Online Recruiting ...o entertainment shows practically out of business. But it did. It revolutionized the way people were entertained and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop, and search for jobs. The Internet is not some passing fad, as some people judged the television. It's the way of the future. In order to stay  more...