Instructor Led Dif Training

Winning Strategies for Dealing with Difficult People ...nd strategies to professionally and confidently deal with dif ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee. What Youa ™ll Learn -The role of power, structure and tension in relationships Conflict or compromise - selecting the right strategy -Dealing with anger -Neutralizing a hostile  more...

Fundamentals of Business Intelligence and Data Warehousing Industry expert and DM Review columnist Rick Sherman of Athena IT Solutions teaches basic concepts of business intelligence and data warehousing; industry terminology; critical success factors & risks; business intelligence applications, uses and users; data Integration Framework (DIF); data warehousing & business intelligence development processes; culture, politics & organizations; best  more...