Online Difference eLearning Training

Motivating Employees ...difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. more...

MEAS403 - Basic RF and Microwave Noise Measurement ... be covered: Definition of Noise Temperature Difference between Noise Temperature and Physical Temperature Definition of Excess Noise Ratio (ENR) Y-factor technique for noise measurement The use of adapters and attenuation in noise measurement The effect of reflections in noise measurement Putting it all together - an example system Definition of Noise more...

Customer Service : Why Care for Customers? In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...

Managing People : When to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching more...

Face to Face Communications : Effective Questioning ...course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, encourage participation, build empathy and check understanding. It also gives you the opportunity to practise and explore your questioning techniques. Developing more...

Putting Customers First Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty. more...

The Eurocamp Case Study 1: Overview ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores some of the key concepts of financial more...

Colt and Winchester Case Study 1: Start-up Businesses ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 2: Growth Businesses ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 3: Mature Businesses ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 4: Accounting for Competitors ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the relevance of competitor activity to an more...

Colt and WInchester Case Study 5: Accounting for Customers ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the growth strategies of Product more...

Colt and Winchester Case Study 6: The Dynamic Growth Option ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the financial issues involved with more...

Colt and Winchester Case Study 7: Declining Businesses ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Applying Financial Strategy: The Moore Corporation Case Study ...usiness making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores how the principles of financial strategy more...

Personal Effectiveness - Teamworking: Defining Responsibilities in a Team Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of development it is particularly important for everyone to gain a full more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...

The Professional Teller: A Day in the Life of a Teller The Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable more...

The OSI Model Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers. more...

LAN Implementation In this WestNet e-Learning module, we review the operation and implementation of three established local area network (LAN) technologies: Ethernet, Token Ring, and Fiber Distributed Data Interface (FDDI). more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality. more...

Call Center Components This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools. more...

Components Used to Build Networks This WestNet e-Learning module introduces internetworking devices, such as repeaters, hubs, switches, bridges, routers, and gateways as the connectors between the individual segments of a broadcast network that has been broken down into separate segments. more...

Negotiating to Mutual Benefit ...he key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your more...

Planning Your Field Sales Approach ...difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives more...

Program Management Processes and the Initiating Process Group ...rogram management life cycle themes. It also explains the difference between the program management process groups and the project management process groups, including the common inputs to program management processes and the components related to the Initiating process group.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding more...

Process Management Skills ...difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization. To be efficient as a more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to more...

The Mark of a Leader ...d underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a more...

The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create more...

Analyzing Process Capability ...limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma Black Belts the process capability techniques to analyze current output and project expected value. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt more...

Calculating Process Capability ...r use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for capability analysis of discrete data. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved more...

Independent Contractors and Temporary Employees ...n of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm more...

Documenting Discipline .... This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance more...

Structuring Web Pages with Macromedia Dreamweaver MX To describe how to use Dreamweaver MX to structure a web site Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages more...

Visual Basic 6 0 Advanced This course covers techniques that Visual Basic programmers can use to enhance the interface, functionality and performance of their applications. Students will learn to create menus and toolbars. The course also introduces the student to ActiveX programming and the Common Dialog control. The course also shows students how to create and load documents using the File Access features of Visual more...

Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the more...

Beginning C To compare and contrast the features of the C# programming language with VB6 Application developers with experience in object-oriented programming, especially Visual Basic 6.0, who wish to start working with C# more...

Basic C Programming ...ples and processes of writing user-defined functions, the difference between user functions and C library functions, function headers and definitions, passing data among functions, and recursive functions. It also provides an understanding of life span or scope of program variables, which are crucial to the successful execution of any C program, function prototypes and recursive functions. The more...

C Programming Classes and Data Abstraction To provide students with the skills required to create and instantiate classes Students with knowledge of structured programming techniques more...

Win2000 Professional Managing Hardware Devices In this course you will learn to install, operate, and manage MCSE hardware devices. You will be introduced to the procedure for installing and configuring Plug and Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure DVD and CD-ROM devices and removable media, such as tape devices. You more...

Win2000 Active Directory Design Active Directory Security and Replication Strategies ... Active Directory replication through a discussion of the difference between replication and synchronization, how to prevent unnecessary replication and resolve conflicts, replication between sites and within a site, connection objects, automatic topology generation, modification of replication topology, replication partitions, and how to measure replication traffic on the network. This course more...

COBOL Basic File Processing TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the more...

OS 390 Assembler Language Programming Introduction ...e system to the other is covered. Students will learn the difference between Assembler instructions, machine instructions, macro instructions, and how each is used. This course is written to OS/390 2.x. This course is designed for application and system programmers and for other individuals who wish to write programs in Assembler Language. This includes those who may need to develop support more...

Web Strategies for Business This WestNet e-Learning module begins with a review of the brief, but rapid, evolution of Web sites from static brochures to highly interactive online applications. We also trace the parallel development of e-commerce, and outline the major models of business on the Web. more...

Web Development Process In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction. more...

RF Fundamentals This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations. more...

Physical Layers In this module, we discuss some of the media access control (MAC) and Physical Layer characteristics of wireless LANs that are common to all wireless LAN products, regardless of the manufacturer. We also explain the difference between Ethernet and wireless LAN frames and how wireless LANs avoid collisions. more...

TCP IP Applications This WestNet e-Learning module introduces the protocols and applications built upon the TCP/IP components, which logically form the Open Systems Interconnection (OSI) model Application Layer. more...

Routing TCP IP This WestNet e-Learning module introduces the routing protocols and shows how they do their jobs. We will discuss the routing process, different routing types, Exterior Gateway Protocols (EGPs), and advanced routing practices. more...

Network Protocols This WestNet e-Learning module covers important information about services, layering, and protocols that will help you better understand key points. Additionally, you will learn how a protocol trace is taken and how to interpret the trace data. more...

LAN and WAN Protocols This WestNet e-Learning module explores local area network (LAN) and wide area network (WAN) protocols and how they are used to get information into the node so it can, in turn, be delivered to the processes at the higher layers. more...

WAN Components Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network. more...

WAN Data Link Layer Protocols This WestNet e-Learning module covers the protocols used to move information across point-to-point networks. These protocols are associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...

Gathering Requirements This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network more...

Analyzing the Network This module covers network performance concepts, estimating traffic volumes and patterns, taking baseline measurements of LAN traffic, and developing a traffic specification document. more...

Logical Network Design This module focuses on technological design considerations, such as physical media characteristics, wide-area performance, network management, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing. more...

Firewalls and VPNs To explain how firewalls and VPNs facilitate network security Network administrators, firewall administrators, systems administrators, application developers, and IT security officers more...

Network Signals Cables Topologies In the WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network. more...

Computers and Software in Networks This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems. more...

How Computer Protocols Work This WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function. more...

How Local Area Networks Work In this WestNet e-Learning module, we will use the Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then more...

How Wide Area Networks Work This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored. more...

How Ethernet Works In this WestNet e-Learning module, we will explore Ethernet Frame Format, Fast Ethernet, Gigabit Ethernet, Switched Ethernet Configurations, and VLANs. more...

How Token Ring and FDDI Work This WestNet e-Learning module reviews the basic features of a Token Ring network, explains the details of Token Ring framing, and briefly covers FDDI. more...

LAN Software In this WestNet e-Learning module, you will be guided through a brief description of the most important NOS solutions. We will examine how NOSs compare to the Open Systems Interconnection (OSI) model, and we will look at the key elements of each major NOS vendor's products. more...

The Basics of Windows NT This WestNet e-Learning module focuses on Windows NT Architecture, features, tools, and NetWare interoperability. more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking. more...

Connecting Computers This WestNet e-Learning module reviews the Physical Layer components and moves on to explain the deeper technical details of these media. more...

Analysis of LANs This WestNet e-Learning module will explain the key concepts of network development and introduce the types of network analysis tools that you will use as you evaluate the performance of an existing LAN. more...

Overview of the Implementation Process This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects. more...

Large Network Implementation Case Studies In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access. more...

Routing Table Protocols This WestNet e-Learning module describes and compares the two major routing algorithms and discusses the dominant routing protocol based on each algorithm. We will also learn about several small, but important protocols created to solve special routing or transmission problems. more...

Network Management This WestNet e-Learning module explains how network management systems work, starting with overall principles and moving on to specific commands. We will focus on the Simple Network Management Protocol (SNMP). more...

How a Local Exchange Works This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs. more...

Overview of Telephony Services This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems. more...

VoIP Network Integration with Legacy Services This module focuses on how we interface legacy PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate Signaling System 7 (SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and more...

Future Technologies Supporting Convergence This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies, more...

Point-to-Point Telecommunications Protocols In this WestNet e-Learning module, we describe each point-to-point transmission service available from telecommunications providers. These services are essential for creating private voice networks or wide area data networks. more...

Switched Telecommunications Protocols This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...

Traffic Engineering This WestNet e-Learning module discusses traffic engineering concepts, traffic data sources, and busy-hour engineering. more...

Computer Telephony Integration Implementation This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation. more...

Emerging Internet Technologies This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system. more...

Client Server Concepts Today is the age of network-based computing. From a small organization with about twenty terminals, to the World Wide Web, network-based computing dominates. When network-based computing was first introduced, computer networks were created using traditional networking technologies. However, with the advancement in networking technology, a new concept of distributed computing called client/server more...

Blueprint Reading Electrical Print Reading The units in this course will cover tracing circuits, difference between serial and parallel circuits, elementary diagrams, control logic tracing, power system wiring, equipment location and specifications, and installation of PLC prints. Individuals working with machinery or involved in maintenance of machinery. more...

Confined Space Entry ...commonly associated with confined spaces distinguish the difference between permit-required confined spaces and non-permit required confined spaces identify hazards associated with confined spaces recognize signs and symptoms of overexposure identify equipment needed for confined space entry specify safe entry procedures for confined spaces recognize permits posted at points of entry to a more...

First Aid--Medical Emergencies ...heir treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this more...

Using the Internet This WestNet e-Learning module introduces Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail. more...

Project Management: Time Management ...Management'': This program includes information about the differences between tasks, activities, and events, as well as how to identify predecessor, concurrent, and successor activities. Students will learn how to identify dependency relationships, how to convert an activity list into a network diagram, and how to estimate activity duration. In addition, this program covers the difference more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...

Customer Care: You Make the Difference ...Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job more...

Excelling at Customer Care: Increase Sales via Service Excelling at Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful more...

Microsoft Office XP - Planning Collaborative Solutions Part 2: SharePoint Portal Server and Collabo ...Server facilitates this. Topics include portal servera s difference from team services principal areas of data sharing within SharePoint Portal Server data access and search mechanisms. Digital dashboards are covered in considerable detail of setup content management Web parts and using with Office XP developer. Lastly the course then moves on to treatment of collaborative applications more...

XHTML Programming Part 2: Advanced Topics This is the second course in a two part series on XHTML 1.1 (Extensible Hypertext Markup Language) that will introduce learners to the use of Java Jscript DHTML XML and CGI Scripting. It also covers Dynamic XHTML XHTML and XML and the difference between standard feedback forms with Mailto or submit references using CGI Scripting instead. It also discusses the structure of XHTML documents and in more...

Career Development: Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement seek career guidance and develop a career network. The program covers in detail the steps for networking effectively steps for communicating effectively steps for building beneficial relationships inside and outside an organization the difference between a mentor and coach and the more...

Business Intelligence This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the more...