Instructor Led Different Customers Training
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From Meirc Training and Consulting
The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
more...
The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
more...
The Customer Service Mindset
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
From Last Minute Training
Sage Accpac for Windows Inventory Control
In this course you will learn how to use this module to keep track of stock levels, inventory receipts, shipments, returns and adjustments.
Topics Include:
* Entering and tracking inventory items for any number of locations
* Configuring units of measure
* Costing items
* Setting prices
* Printing and customizing reports
* Sales history
more...
From Megamind Consultants
CUSTOMER SERVICE PAR EXCELLENCE
"CUSTOMER SERVICE PAR EXCELLENCE"
A workshop on Customer relations management
Program Outline:
v Different Customers & Handling Them
v Customer Service & Relationship
v Why Customers Leave?
v Why Service Matters!
v Customer Delight
v Customer Service Barriers and attitudes
v
more...
From Effective Outsource Networks
Managing Challenging Customers Professionally 28 29 Nov 2012
...tomers. The concepts and skills will allow me to approach different customers in a calm manner, be it over the phone or face-to-face."
- Ms Mandy Seng Rui Min, Executive - Worker's Upgrading and Employment, Chinese Development Assistance Council
"Grace is vivacious, entertaining and knowledgeable."
- Ms Marlene Hong Chen Yin, Senior Officer, Denso International Asia Pte Ltd
more...
Managing Challenging Customers Professionally 25 26 Sep 2012
...tomers. The concepts and skills will allow me to approach different customers in a calm manner, be it over the phone or face-to-face."
- Ms Mandy Seng Rui Min, Executive - Worker's Upgrading and Employment, Chinese Development Assistance Council
"Grace is vivacious, entertaining and knowledgeable."
- Ms Marlene Hong Chen Yin, Senior Officer, Denso International Asia Pte Ltd
more...
Managing Challenging Customers Professionally 31 May - 1 June 2012
...tomers. The concepts and skills will allow me to approach different customers in a calm manner, be it over the phone or face-to-face."
- Ms Mandy Seng Rui Min, Executive - Worker's Upgrading and Employment, Chinese Development Assistance Council
"Grace is vivacious, entertaining and knowledgeable."
- Ms Marlene Hong Chen Yin, Senior Officer, Denso International Asia Pte Ltd
more...
