Writing Standards-Based Assessments Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to more...
Managing Difficult Patrons With Confidence This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. more...
Managing Negative People and Difficult Employees (Toronto) Nov 23, 2006
9:00 am - 4:00 pm
Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members.
Understand negativity and its causes
Find ways to release the negativity in others
Neutralize negative and difficult behaviour more...
Managing Negative People and Difficult Employees (Durham Region) Nov 9, 2006
9:00 am - 4:00 pm
Negativity can be expressed in subtle and overt ways, and it erodes success. Learn how to create and foster a more positive work environment for all team members.
Understand negativity and its causes
Find ways to release the negativity in others
Neutralize negative and difficult behaviour more...
EMOTIONAL FREEDOM TECHNIQUES (EFT) Most serious illnesses are a result of bad eating habits and negative emotions.
This EFT course will teach you how to get rid of the negative emotions that damage your health.
EFT will dramatically change your world. It will bring you freedom from negative emotions: a freedom that allows you to blossom and rise above whatever hidden hurdles keep you from performing to your capacity.
Freedom to more...
Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the more...
# If You Can't See Them, How Can You Lead Them? Effectively Managing Global and Remote Teams ...ing to more miscommunication. And with remote teams, it s difficult to perform the classic management functions of monitoring progress, evaluating performance, and providing feedback.
In this workshop, we will explore the strengths and blind spots of each Interaction Style in the remote work environment and provide practical, real-world solutions to the challenges of leading remotely.
During more...
Competency Based Performance Management ...ration: 3 Days
Introduction
Managing performance is not difficult. It s about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison to getting the right focus, leadership, and more...
Assertive Behaviour There you go again you ve just said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive more...
Problem Solving & Decision Making Recognise This Behaviour?
Maybe Today - Maybe Not!
You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Don t put off this opportunity to learn how to overcome your hesitation and make smarter critical more...
Effective Communication Workshop ...es to diffuse potential communication problems and manage difficult encounters.
Learn to use assertive communication appropriately.
Identify verbal and nonverbal behaviors that facilitate effective communication.
Recognize and address barriers to effective communication.
Develop strategies for successful information dissemination
Workshop Benefits
By the end of this 2-day workshop, more...
SuperService Objective
This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed.
Content
Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult more...
Dealing with Difficult People Objective:
Each participant will leave the workshop ready to implement strategies and techniques for gaining cooperation and maintaining control.
Content:
Analyzing difficult behavior; strategizing; taking action; following Up more...
Conlict Management Objective
This workshop helps individuals understand the impact of conflict and provides strategies and techniques for resolving conflict in the workplace.
Content
Sources of conflict; Types of conflict; Conflict modes; Roles in a conflict; Identifying the source; Determining your interpretation; Identifying your goal for resolution; Identifying the appropriate conflict mode; Selecting tactics more...
Awesome Assistant Workshop Objective:
Participants will leave the workshop prepared to take their performance as an assistant to a higher level.
Content:
Role of the assistant; job challenges; skill analysis; job expectations; priority for job responsibilities; managing work; clarifying assignments; responding to requests; prioritizing and organizing; managing multiple priorities; managing relationships; listening to more...
The Presentations Program Description
This workshop provides participants with tools, techniques and practice in planning and delivering effective presentations. Our goal is to help presenters find their unique style, maximizing their individual communication strengths.
Content
Communication Style; Setting Objectives; Audience Analysis; Organizing the Presentation; Opening & Closing a Presentation; Estimating Time; more...
Leading Successful Project Teams This workshop challenges project managers to develop skills for assertively addressing typical problems on a project, including managing relationships with customers, stakeholders, end users, and project team members.
Content
Understanding different roles; Establishing ground rules; Building empowered relationships; Asking insightful questions; Bridging the technical gap; Identifying standards more...
Managing Relationships at Work Description
This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives.
Content
Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges; more...
Managing Issues, Problems and Crisis in the Workplace ...onfusion of workplace issues, problems, and crises, it is difficult to keep a cool head and develop effective action plans that will de-escalate and resolve the situation rather than fuel the fires!
CCR International s Conflict Diagnostics Model has proven to be effective in analyzing and assessing complex work issues to determine appropriate and effective intervention responses.
Discover more...
Dealing with Difficult People ...difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members.
This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons more...
Telephone Skills ...sistance? Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. more...
Customer Driven Quality ...ers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem.
Your customer more...
Applied Strategic & Operational Planning Learn a proven process by which the guiding members of an organization envision its future, and develop the necessary procedures and operations to achieve that future. Work through each step of this comprehensive planning process - from values and vision to implementation. This workshop demonstrates the practical, real-world application of three proven models: The Applied Strategic Planning Model, more...
Intensive Agile Work Seminar for Teams ...or team members. Yet creating a successful agile team is difficult. Why? Because agile methods, despite their benefits and simplicity, require a high degree of discipline on the part of team members, management and stakeholders. Due to this need for discipline, and unlike traditional project management practices, agile principles and practices must be understood by everyone involved in the more...
Difficult Training Providers and Trainers
TalktoCanada.com ...rk with you overtime in helping to overcome your language difficulties
- Get detailed TalktoCanada.com learning progress reports
At TalktoCanada.com, we provide individual instruction and attention for specific English skills. After every session you will get a detailed progress report that will not only describe how you have improved, but also tell you what to work on in order to fix the more...
CGE Counselling ...and find my support to be of real help and benefit during difficult times. I work with Cruse Bereavement Care, Centre for the Third Age and a national Listening Service. I see clients either in my sunny room with its own private entrance or at their homes.
Some people find that they don't need counselling but Life Coaching, using my counselling skills I can also help you to look at your life more...
Target Learning ...e goals are met
* Handle unmotivated, under-performing & difficult employees
Target Writing: Communicate for Results (4, 6 or 8 Hrs)
* Write organized & readable memos, letters & reports
* Create effective writing plans for all types of projects
* Research key information quickly and accurately
* Communicate your message efficiently and effectively
* Avoid grammar & punctuation more...
California Peer Support Association The California Peer Support Association, a professional and educational organization, is dedicated to the advancement, promotion, and enhancement of peer support and peer support programs for law enforcement, fire and allied emergency service personnel.
To create a network of peer supporters in law enforcement, fire and allied emergency service professions.
To increase and strengthen the more...
Youth Change Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Classes more...
TechnoArts TechnoArts is a group of enthusizastic IT professionals, taking every challange as a new opportunity to enrich our experience and give the clients just what they want. ' Perfection ' has been the spirit behind every work we accomplished. We believe ' Sincere work with Creative application of Knowledge leads to Innovation '.
We are specialized in Computer Training Courses like C, C , DS, Java, VB more...
Proven Training Solutions Proven Training Solutions is an affordable, full line provider of customized on-site management, supervisory and employee training. All of our courses provide practical real-world solutions; delivered in an engaging & interactive style and are backed by our 100% money-back satisfaction guarantee. If you are not satisfied with the quality of our training...you don't pay.
We understand the more...
Belding Skills Development Corporation Belding Skills Development is about people. We"re about customer service training, and the interpersonal skills and strategies that can often make the difference between success and mediocrity in a business environment.
World Class Customer Service, as we define it, is the process of consistently creating the best, most positive experience possible for every customer. To achieve World Classmore...
Training Works UK ...ing complaints. Successful telephone techniques. Handling difficult people and situations. Selling Skills. Basic selling skills. Advanced sales skills. Presentation skills. Field sales skills. Overcoming objections Writing effective sales letters
From one day workshops to full development programs. Interactive courses. Professional training. Formal Qualifications available. Management more...
Quantum HR Solutions ...of the workshop, high conversion rate will no longer be a difficult task to achieve
Workshop Date: March 14-15-16, 2008
Program City: Gurgaon
Overview
In today's fast-paced, technology-driven market, a highly skilled and well-educated workforce is vital to an organization's economic survival. To meet this need, the field of training and development is growing in India at a staggering rate. more...
On The Right Track Training & Consulting We offer a wealth of resources on dealing with difficult people, confrontation skills, along with anger and stress management. Browse through our extensive collection of tips and solutions on www.dealingwithdifficultpeople.org, or call in to participate in interactive teleseminar. We also offer customized in-house training on these topics. more...
Fathom Corporate Training ...se of our experience and ability to achieve results under difficult circumstances. We are sensitive to both the needs of team members and management's key objectives in our training. We know how to navigate better and have worked with firms experiencing the following conditions:
Dysfunctional Management
Client Retention
Mergers and Acquisition
Bankruptcy
Change Management
We don't more...
Success-Attitude Educational Services Incorporated ...oes not come free, and one has to pay the price. The most difficult price to pay for success is the change that one has to bring in ones own-self. It requires courage, determination and a lot of attitude.
We believe in the potential of every human being and have complete trust in their abilities to excel. Our mission is to provide them with courage, motivation and guidance that are required more...
Pearlcatchers Ltd Pearlcatchers specialise in experiential learning - learning by doing - so all our workshops are very interactive and practical. We use a range of techniques including drama, singing, art, business simulations, learning sets, coaching, discussions and games. We cover a wide range of personal, management and organisational development topics, such as: managing change, leadership, managing and more...
Christine Donovan & Associates Former manager of the Disney University offers staff and leadership development, instructional design and customized training media, all focused toward creating an exceptional customer culture and reputation for our clients.
A range of programs and services are offered including supervisory and leadership development; employee effectiveness; teambuilding; interpersonal skills training, and more...
Memory Vision ...RY / SCIENTIFIC TERMINOLOGY
Learn a fun way to remember difficult words like scientific terminology.
Improve your vocabulary with the help of a system which helped several students to get a high score in vocab sections of exams like CAT, GRE etc
Improved vocabulary is also a good incentive to develop reading habit
RETENTION TECHNIQUES
Learn what, when and how to revise
Transfer more...
Perfect Presentations Kimberly Alyn is a best-selling author and professional speaker. She is the owner of Perfect Presentations and specializes in training classes based on her best-selling book "How to Deal With Annoying People" (with Bob Phillips, Ph.D.). This popular class is sweeping the nation It's insightful, hilarious, and interactive. Attendees learn why they get along with some people and butt heads with more...
The Architectural Woodwork Institute of Lifelong Learning ...sfully master one of the custom woodwork operation s most difficult challenges, keeping your plant s work flow fully and profitably productive. Learn how to balance the work load. Plan and schedule your work so you ll be in a position to deliver products on time and at a profit. Learn how to avoid overtime costs. Be certain when you tell customers a delivery date. Be in a better position to more...
Flycaster and Company ...design, this part of the program forces the groups to put difficult topics front and center and deal with specifically how to address them. At the close of the session, each team presents their ideas and recommendations to the entire group. During these team presentations John will focus on important teaching points and help synthesize all of the presentations into one coherent and compelling more...
RFIDApplied2U ...ing a business case to realize the company"s goals may be difficult as there are many technology, implementation and deployment challenges. Main challenges we all face are evolving standards, complexity of RFID hardware and changes in current business processes and existing IT infrastructure.
Our vendor-neutral courses accelerate your learning curve by introducing you to the technology, its more...
Instructional Design Solutions ...as it strongly believes that intellectual capital is most difficult to find. Hence, IDS aims at providing excellent quality content with sound instructional design solutions.
Instructional Design / E-Learning Training Programs:
*The training programs shall be customized as per client’s requirements.
*Topics can be added, deleted, or modified based on audience, organization’s more...
Centre for Conflict Resolution International Ltd. Our company is focused on helping clients prevent, manage, and resolve workplace conflict. In addition to training, we provide intervention (mediation, negotiation, facilitation, coaching) and assessment services. We have a number of "off the shelf" training programs from intro level conflict resolution skills to advanced mediator training. We have also developed a training aid - a conflict more...
Toronto Geography Institute We provide an extensive twenty (20) hour detailed Geography Course of the City of Toronto. The course is designed to teach students who want to enter a driving career in the City of Toronto such as taxicab drivers, limo drivers, couriers, delivery drivers and truck drivers or anybody else who wants to learn more about getting around Toronto in the shortest or quickest possible way. The course more...
Caledonia Training ... promote the awareness and understanding of those earning difficulties and developmental disorders that affect as many as 1 in 5 school children, and impact on their learning experiences ,and on their lives at home.
The aim of the company is to provide high quality training and advice for anyone who has a direct involvement in working with children who have learning, or behavioural more...
RAMCO Software Training ... to key data in corporate applications are both making it difficult to make informed decisions in a timely manner." Click here for the full article on the evolving workforce.
Click for scheduled dates for this Effective Information Management with Outlook 2003 class. Another class has been added to keep up with demand. Register now before all seats are taken! Contact Conni to set up a class for more...
Atlanta Training Resource Company Atlanta Training Resource Company(ATRC) is a consulting practice which offers a broad selection of professional seminars and workshops guaranteed to be enlightening and engaging:A partial list includes:
TEAMBUILDING
HANDLING STRESS
DEALING WITH DIFFICULT PERSONALITIES
TIME MANAGEMENT FOR BUSY PEOPLE
MOTIVATING THE UNMOTIVATED
LEARNING DISABILITIES
BEHAVIOR DISORDERS
ATTENTION DEFICIT DISORDERS more...
Life Plus ...nizations.
To achieve long term competitive edge that is difficult for others to copy, Organizations should seriously consider investing in Human Resource Development.
Why Life Plus?
You get greater return on investment in the form of:
Increased output
Increased sales volume
Increased customer satisfaction
Increased repeat business
Improved morale and attitudes
Decreased complaints
Reduced more...
The Alexander Studio ...t may contribute towards discomfort and illness. Although difficult to describe, the experience of lessons offers a sense of ease and wellbeing.
The Alexander Technique is holistic. It examines the cause of a person s problems rather than simply treating the symptoms, and therefore specific problems are often resolved in the process. Pupils gradually learn to apply the technique for themselves more...
CocktailStars - The Bartender Training School ...2
More in depth than the 1st day, an introduction to more difficult working flair. The use of full and part empty bottles and basic exhibition flair. The use of other objects available on the bar will be encouraged.
Flair -Intermediate
DAY 1
Students will be taught over 20 working flair moves and how to put them into sequences. The course will teach mostly full and part bottle flair, with the more...
InMotion Coaching ...cellence).
I found the fact that I could discuss very difficult issues with Uta, share my insecurities and work through decisions I needed to make, helped me move from being an effective sales manager to being recognised as a business leader. I could not have done this transition as fast as I did without working with Uta.
Louise Cashin, VP & Managing Director, PictureTel EMEIAmore...
Speech Advantage, LLC ... people understanding your English? Pronunciation can be difficult for non-native English speakers because they try to apply rules of their native language to English.
Poor communication skills can impede productivity and sometimes even inhibit advancement within companies. Companies value employees who effectively communicate with co-workers, customers, and clients. Don't let marginal more...
Pune Institute of Mainframe Technology ...nizations in India and abroad.
As organizations find it difficult to spend time and efforts on training young employees, so we had detailed discussions with them and have come out with a training programme in line with their technical needs. PIMT has come out with a curriculum which covers topics like Cobol,CICS,DB2,MVS,TSO/ISPF and a project; all spanning in a duration of two months. We in more...
Crossroads Training Solutions We at Crossroads realize that a gap between the companies needs and the employees knowledge could make all the difference to the future of the organization. We are here to bridge those gaps in a professional yet interactive and effective manner. However we do realize that as each of us has different fingerprints, so also each of us has different attitudes, skills, perceptions and motivating more...
The Virtual Training Company ... overdubbing English titles into Spanish. Japan is a most difficult market and VTC is currently searching for partners with good working knowledge of the market there.
The company continues to expand by consistently producing affordable training materials for computer software.
VTC has also developed a fully fledged Learning Content Management System (LCMS), to deliver our content as well as more...
The Fruits of Labor, Inc. Cherry A. Collier, Ph.D. is the Chief Empowerment Officer, CEO of The Fruits of Labor, Inc. a global training and development firm specializing in maximizing human performance and organizational effectiveness. She has a solid and comprehensive educational background, along with a diverse career beginning as an educator and human performance improvement consultant, and later successfully more...
Covisioning Give yourself and your employees the language and skills needed to resolve conflicts and build healthy relationships. Covisioning provides keynotes and classes on dealing with difficult situations, inspiring and influencing others, accessing emotional intelligence, aligning the forces within teams, and giving powerful presentations. more...
John Munro - Customized Training Invest even less and receive a customized program that fits your unique needs. We can provide you with a quest speaker, a seminar, a workshop, or a full training program. The following are some sample themes:
BUILDING A CAN-DO WORKPLACE
"Let enough negative thoughts or improper thoughts get into the human mind and the person sinks just like a ship."
Alfred A. Montapert
Do your team members more...
CustomerCentricSystems, LLC ...o committees, perceived as expensive, and viewed as being difficult to sell. In these situations, conventional sales techniques not only don t help, they may in fact prevent the sales organization from achieving its revenue and performance goals. It is our belief that only through a company s top-down commitment to defining a repeatable, scalable sales process and then training the sales more...