Difficult - Training Resources

Competency Based Performance Management ...ration: 3 Days Introduction Managing performance is not difficult. It s about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison to getting the right focus, leadership, and  more...

Assertive Behaviour There you go again you ve just said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive  more...

Problem Solving & Decision Making Recognise This Behaviour? Maybe Today - Maybe Not! You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Don t put off this opportunity to learn how to overcome your hesitation and make smarter critical  more...

Dealing with Difficult People ...difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members. This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons  more...

Telephone Skills ...sistance? Do they know the right and wrong ways to handle difficult callers? The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image. Phone interactions can have devastating effects on your company s image and customer retention figures.  more...

EMOTIONAL FREEDOM TECHNIQUES (EFT) Most serious illnesses are a result of bad eating habits and negative emotions. This EFT course will teach you how to get rid of the negative emotions that damage your health. EFT will dramatically change your world. It will bring you freedom from negative emotions: a freedom that allows you to blossom and rise above whatever hidden hurdles keep you from performing to your capacity. Freedom to  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the  more...

# If You Can't See Them, How Can You Lead Them? Effectively Managing Global and Remote Teams ...ing to more miscommunication. And with remote teams, it s difficult to perform the classic management functions of monitoring progress, evaluating performance, and providing feedback. In this workshop, we will explore the strengths and blind spots of each Interaction Style in the remote work environment and provide practical, real-world solutions to the challenges of leading remotely. During  more...

Effective Communication Workshop ...es to diffuse potential communication problems and manage difficult encounters. Learn to use assertive communication appropriately. Identify verbal and nonverbal behaviors that facilitate effective communication. Recognize and address barriers to effective communication. Develop strategies for successful information dissemination Workshop Benefits By the end of this 2-day workshop,  more...

Trainer Kits Choose Trainer Kits Results Through Training, Inc. has designed a series of workshops for delivery by in-house trainers. These workshops do not require certification. Click below to learn more! Restaurant Training Solutions Adventures in Good Writing The Awesome Assistant Change Management Creative Problem Solving Dealing with Difficult People Delegation:The Gift That Grows Interviewing  more...

SuperService Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult  more...

Dealing with Difficult People Objective: Each participant will leave the workshop ready to implement strategies and techniques for gaining cooperation and maintaining control. Content: Analyzing difficult behavior; strategizing; taking action; following Up  more...

Conlict Management Objective This workshop helps individuals understand the impact of conflict and provides strategies and techniques for resolving conflict in the workplace. Content Sources of conflict; Types of conflict; Conflict modes; Roles in a conflict; Identifying the source; Determining your interpretation; Identifying your goal for resolution; Identifying the appropriate conflict mode; Selecting tactics  more...

Awesome Assistant Workshop Objective: Participants will leave the workshop prepared to take their performance as an assistant to a higher level. Content: Role of the assistant; job challenges; skill analysis; job expectations; priority for job responsibilities; managing work; clarifying assignments; responding to requests; prioritizing and organizing; managing multiple priorities; managing relationships; listening to  more...

The Presentations Program Description This workshop provides participants with tools, techniques and practice in planning and delivering effective presentations. Our goal is to help presenters find their unique style, maximizing their individual communication strengths. Content Communication Style; Setting Objectives; Audience Analysis; Organizing the Presentation; Opening & Closing a Presentation; Estimating Time;  more...

Leading Successful Project Teams This workshop challenges project managers to develop skills for assertively addressing typical problems on a project, including managing relationships with customers, stakeholders, end users, and project team members. Content Understanding different roles; Establishing ground rules; Building empowered relationships; Asking insightful questions; Bridging the technical gap; Identifying standards  more...

Managing Relationships at Work Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges;  more...

Track Your Sales and Follow Through-Pharmaceutical Selling ...entation. Utilize Questions. Handle Difficult Scenarios. Build Consensus. Prepare an Action Plan for Group Impact. Define influence and sources of influence. Identify sphere of influence and level of influence. Write a plan to influence cross-functional work peers. Discriminate between Principled Negotiation vs.  more...

Managing Issues, Problems and Crisis in the Workplace ...onfusion of workplace issues, problems, and crises, it is difficult to keep a cool head and develop effective action plans that will de-escalate and resolve the situation rather than fuel the fires! CCR International s Conflict Diagnostics Model has proven to be effective in analyzing and assessing complex work issues to determine appropriate and effective intervention responses. Discover  more...

Applied Strategic & Operational Planning Learn a proven process by which the guiding members of an organization envision its future, and develop the necessary procedures and operations to achieve that future. Work through each step of this comprehensive planning process - from values and vision to implementation. This workshop demonstrates the practical, real-world application of three proven models: The Applied Strategic Planning Model,  more...

Intensive Agile Work Seminar for Teams ...or team members. Yet creating a successful agile team is difficult. Why? Because agile methods, despite their benefits and simplicity, require a high degree of discipline on the part of team members, management and stakeholders. Due to this need for discipline, and unlike traditional project management practices, agile principles and practices must be understood by everyone involved in the  more...