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Difficult Training Seminars and Classes

From Wise Owl Business Solutions Ltd

Access 2007 Introduction for Developers ...nd developing a database in Microsoft Access? Finding it difficult to know where to start? This three-day course assumes no prior knowledge of Access, and covers all the basics of Access, including how to design your database, creating tables, creating Access queries, and using Access forms, reports and macros. In fact the only thing this course does not cover in much detail is Visual Basic more...

Introduction to PowerPoint 2007 If your job involves creating presentations or slide shows in Microsoft PowerPoint, we can make your life easier. PowerPoint is not difficult to use, but we can show you the tips and tricks to make you more productive. For a full list of course topics, see our website more...

Introduction to PowerPoint 2003 If your job involves creating presentations or slide shows in Microsoft PowerPoint, we can make your life easier. PowerPoint isn't difficult to use, but we can show you the tips and tricks to make you more productive. For a full list of course topics, see our website more...

Access 2003 Introduction for Developers ...nd developing a database in Microsoft Access? Finding it difficult to know where to start? This three-day course assumes no prior knowledge of Access, and covers all the basics of Access, including how to design your database, creating tables, creating Access queries, and using Access forms, reports and macros. In fact the only thing this course does not cover is Visual Basic (which we cover more...

Business Modelling in Excel

This course is aimed fairly and squarely at people who work in Finance and business modelling . It can often be difficult to find a course in Excel which is taught by experts for experts, so you should feel proud of having unearthed this one. The one day intensive course covers everything Microsoft Excel can do to make your life easier, and comes with a guarantee that you will learn something. more...

Microsoft PowerPoint

If your job involves creating presentations or slide shows in Microsoft PowerPoint , we can make your life easier. PowerPoint isn't difficult to use, but we can show you the tips and tricks to make you more productive. more...

Access Introduction for Developers

Have you been given the task of designing and developing a database in Microsoft Access? Finding it difficult to know where to start? This three-day course assumes no prior knowledge of Access, and covers all the basics of Access, including how to design your database , creating tables, creating Access queries , and using Access forms, reports and macros. In fact the only thing this course more...

From Jef Menguin

Train the Trainer

...elop strategies for handling hecklers, bullies, and other difficult participants. a Point out the highlights and pitfalls of various visual aid options and classroom seating arrangements. a Present information in a clear, concise, engaging manner. a demonstrate successful understanding of key concepts during a practice presentation. === Contact Jef Menguin through more...

From Lorman Education Services

What We Say to Jurors and What They Hear: How to Stop Stereotyping Jurors and Start Talking to Them Benefits strong Do you have the most effective strategies for communicating with jurors? /strong Attend this cutting-edge seminar and get helpful strategies on jury selection. You'll gain a clear understanding of what we know about juries today. Meet the challenges ahead and find out what you need to know about opening statements. These are just a few of the valuable tips we'll discuss at this more...

LLCs: Advanced Planning and Latest Trends

Steer clear of the common pitfalls that plague LLCs. Choosing the proper business entity is crucial to the success of a new business, and more and more small businesses are choosing LLCs. Unfortunately, many businesses are unprepared for the tax consequences associated with these entities. Attend this seminar and get the information you need to make informed decisions regarding forming, operating more...

Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays

...d this seminar and find out how to efficiently handle the difficult and confusing interplay of leave laws in the workplace and - if worse comes to worst - in the courtroom. Benefits for You - Learn the basics of leaves of absence - including updated FMLA regulations - Avoid costly violations of military leave law - Discover what you need to know about vacation, holiday and paid time off - more...

Best Practices in ADA, FMLA and Workers' Compensation

...d this seminar and find out how to efficiently handle the difficult and confusing interplay of ADA, FMLA and workers' compensation in the workplace and - if worse comes to worst - in the courtroom. Benefits for You - Avoid penalties for failing to comply with complicated leave laws - Update your company's FMLA policies in light of new regulations - Comply with the ADA duty of reasonable more...

Water Considerations in Land Development

...ights and endangered species protection has always been a difficult one. But this seminar is here to make sure you don't drown in complex water law. Register today to make sure you stay current on water considerations in South Carolina land development. Benefits for You - Find out what you need to know about the current development climate in South Carolina - Steer clear of penalties for more...

Special Needs Trusts: Planning for the Disabled and Elderly

.... Families with a loved one with special needs face many difficult decisions. The family often wants to take care of the disabled or elderly person financially but is faced with the possibility that the disabled family member may lose his or her public benefits. In some cases, a disabled or elderly person may receive assets through a personal injury lawsuit or inheritance that threatens his or more...

Approval and Funding of Infrastructure

... approvals for such infrastructure is often becoming more difficult. Attend this one-day seminar and get both essential background and cutting-edge insights on how to obtain financing and approvals for infrastructure development in Colorado, including creative measures such as private-public partnerships. Register today to make sure you stay on the cutting edge of your field. Benefits for You more...

From Lumenbrite Training

Framemaker 9 Unstructured Essential Skills II Take your skills to the next level in this two day Framemaker training. You will learn to take advantage of long document support including book management, working with advanced numbering, markers and variables. Create sophisticated tables and rich formatting options that include footnotes, cross-references and more. Learn how to manipulate conditional documents and publish for different outputs. more...

From Impact Factory

Stress Management Course

...ment is run by: Katherine Grice and Doug Osborne It's difficult for individuals and companies to acknowledge just how stressful things might be. People want to be seen to be able to cope even in the most demanding times. We aim to identify, support and equip you to deal with pressure before it reaches a critical point and becomes stress. You, a colleague or a member of your team may more...

Stress Management Skills Training

Advanced Presentation Skills Course

This one-day course is for people who have considerable experience as presenters, and may well have been presenting for many years and for those who would like to 'freshen up' their presenting style. We will look at the value of preparation - and paradoxically, how the better prepared you are the better equipped you are to change your mind about which option to take when you are up against more...

Advanced Presentation Skills Training

Customer Service Course

This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and more...

Customer Service Skills Training

Change Management Course

This one-day Public Change Management Course is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it. There has been some financial turbulence to travel through over recent months. Some people in your organisation may have felt the effects heavily, some may have been firmly in their lifejackets, for more...

Change Management Skills Training

Conflict Management Course

This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes. There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/ she weren't so bloody difficult then my life would be so much better." This conflict management more...

Conflict Management Skills Training

From Lumenbrite Training

Dreamweaver CS4 PHP Application Development

Adobe Dreamweaver CS4: PHP Application Development provides students with the knowledge and hands-on practice they need to build and manage dynamic websites using Dreamweaver and PHP. In this course, you'll learn how to connect to a database, search and display results, and build a page to update the database. If you've always dreamed of building a more advanced, data-powered site, but didn't know more...

Captivate 4 Comprehensive

Create interactive E-learning simulations, demonstrations and assessments in this two-day comprehensive training. Learn to create complete presentations using objects such as text captions, hotspots, interactive elements, voice narrations and audio. You will also create simulations using Captivate's built-in screen-capturing capabilities for building rich interactive user experiences. Your more...

Coldfusion 8 Essential Skills I

Learn the fundamentals working with ColdFusion 8 in this three-day intensive training to build powerful data-driven, dynamic websites. You will learn the intuitive ColdFusion coding methods including several essential CF tags, attributes and more. Your instructor will cover created CFQuerys using ColdFusion and SQL to connect to a database. Learn the fundamentals of working with Custom Tags, CFCs more...

Dreamweaver CS4 Essential Skills I

Create compelling, feature-rich websites from start to finish using the industry standard tool in this comprehensive three-day training. Your instructor will work with you to teach the nomenclature, essential workflow and techniques to designing your webpages with Cascading Style Sheets (CSS). You will learn to bring in a variety of multimedia assets such as Word documents, photography, logos, and more...

Framemaker 8 Unstructured Comprehensive

Learn Framemaker to author and publish long technical documents with enterprise-class tools with advanced features that make complicated layouts and page numbering simple. This course introduces Framemaker as a word processing application with muscle. Create flowing text documents using reusable master pages, paragraph, table and character styles. Export pristine PDF documents that are ready for more...

RoboHelp 8 HTML

RoboHelp HTML provides the fastest and easiest way for technical communicators, help authoring professionals, and web developers to build, manage, and publish engaging content for help systems and standalone knowledge bases. Our course will introduce you to RoboHelp's development process for designing a Help system. Learn how to utilize the RoboHelp Office environment to create HTML-based Help more...

Flash CS4 Comprehensive

Create engaging interactive Flash(swf) content for the web in this comprehensive two-day training. This training focuses on learning the interface, working with the timeline to create animations and the essential workflow when creating content for the web. Create a complete Flash website with navigation, motion graphics, video and loaded content through simple interactive code. Build web banners more...

InDesign CS4 Essential Skills I

Desktop publishing demystified. Create professional layouts to create everything from a business card to a book in this two-day comprehensive training. Your instructor will work with you to properly create flowing text, and incorporate graphic frames to import images and backgrounds. You will be introduced to several color and typography concepts for use in your workflow. Work with master pages, more...

InDesign CS4 Essential Skills II Take your design skills to the next level in this two-day training. Learn how to maximize your efficiency with quick keys, importing and exporting complicated files, and working with styles including the nesting of styles. Work with tables, table styles and graphics within tables. Utilize transparency and Photoshop Blending Modes. Incorporate Illustrator files and work with type and photo effects more...

Dreamweaver CS4 Essential Skills II Take your web building skills to the next level with Dreamweaver CS4 Essential Skills II. Build engaging websites that incorporate CSS to style different page elements such as forms and tables. Design different types of CSS layouts from scratch and learn techniques for dealing with browser compatibility issues. Create CSS image galleries without using tables and style XML data to build an RSS feed more...

From Learning Technologies, Inc.

Managing Through Tough Times

In todaya s economic climate, organizational change and transitions are inevitable. Although the ultimate goal is to strengthen your organization and teams, you will likely be faced with numerous obstacles, challenges and difficult decisions. Therefore, during our session we will discuss the need for the following as you begin to implement change within your organization. more...

Meeting Effectiveness

...o explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, more...

From Simons-White & Associates, Inc.

Problem Solving

...ment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. This seminar focuses on a structured eight-step methodology used to find root causes and determine how to permanently solve a problem and prevent its more...

From Learning Technologies, Inc.

Conflict Management

...aling with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, more...

Giving and Receiving Feedback

...ess minimizes the fear and emotions often associated with difficult situations (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, more...

From Mitchell Phoenix

Expert Presentation Skills Development

For trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of more...

From Method Park America Inc

Webinar Value Proposition for Project Managers from Configuration Management

Why do we do Configuration Management and what value does it have for project managers? Lets face it the most frustrating software problems are often caused by poor configuration management. Do you recognize any of these issues? 1. The latest version of source code cannot be found 2. A difficult bug that was fixed at great expense suddenly reappears 3. A developed and tested more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Communication Skills Program ... of communication and then we will cover some of the most difficult communication issues, how to listen firstly and carefully in order to speak in an effective way, how to improve your communication skills and how to create a well communicating team which can benefit your organization. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: more...

From Compliance LLC

The European Union s Sarbanes-Oxley Act (E-SOX) ...d non-US companies listed in a US stock exchange have the difficult task to comply with the Sarbanes-Oxley Act. After the passage of the European Union s 8th Company Law Directive on Statutory Audit (Directive 2006/43/EC), European and non-European companies listed in any country of the EU have to comply with the 8th company law directive. EU Member States must comply with this Directive more...

From H2 Training & Consultancy Ltd

Assertive Communication for Women

...onally in a range of situations, including those that are difficult or stressful. This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills more...

Effective Inductions

...difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither more...

Dealing with Difficult Relationships at Work

...difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to manage potentially dangerous or damaging more...

Customer Service

Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make more...

Remote People Management

...am purpose and trust, even when regular meetings with are difficult or impossible to arrange. This is a practical and intensive half-day seminar that will show managers how to succeed in the new virtual working environment specifically how to build and maintain trust with the team; how to share and clarify overall purpose and expectations; and how to fully utilise the communication channels more...

Negotiation Skills

The development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with more...

Managing your Manager

Effective management depends on the development and maintenance of a productive two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in more...

Managing Poor Performance

...nd effectively with poor performance. "This was the most difficult part of my job, so the course has really helped me to focus on what's important and how to achieve a win/win outcome". "This was so helpful I have been avoiding dealing with problems for fear of confrontation and 'upsetting the apple cart'. Now I have a clear framework to guide me. Thank you." "It had been the case of more...

Emotional Intelligence at Work

...nt-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and more...

From The Training AdvantEdge

Avoid Toxic Communication Becoming a More Skilled Communicator

This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people. more...

From RapidBI Ltd

Train the Trainer

...difficult yet important development programme for anyone involved in the development of others. This programme focuses on developing individuals to design and deliver motivational and inspirational training programmes. Id does not matter whether the programmes is 1 hour or 1 week long - the delivery is all important. Mike Morrison has been developing inspirational speakers for over 10 more...

From Meirc Training and Consulting

Key Managerial Skills for New Managers and Supervisors - Management

By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal more...

From Sapphire Training & Consulting, LLC

Identifying Your Style

Identifying your leadership style can be one of the most difficult tasks you undertake when moving from a management position to a leadership position. Most people think they know what their style is, but do they? This class will discuss what leadership style is and walk through some steps for building your own unique style. more...

Delegating

Delegation is not as easy as it sounds. When transitioning from manager to leader, this can be one of the most difficult tasks one can undertake. This class is designed to assist people in deciding what you can delegate and what you cannot based on your organizational culture. We will explore ways that you can let go of some work and allow others to play a key role in a work process. more...

From silicon beach training

Assertiveness Confidence Building Training

This comprehensive two day Assertiveness & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. During this Assertiveness training course you will gain the tools and techniques to boost your confidence and build your self-esteem. By the end of this confidence building and assertiveness more...

From Trainers 'n' Mentors

Customer Service Workshop What is good customer service? How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this more...

From Skillstudio Limited

Essential Media Skills - Central London

Our Media Training courses are designed to provide you with the essential skills, knowledge and techniques required to give confident and successful media interviews. Speaking to the media has become far more common in recent years for people from all types of companies and organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being more...

From Trainers 'n' Mentors

Communication Skills

Communication Skills What to Say and How to Say It Program Overview Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal more...

From ITCourseware, LLC

Certified Information Systems Security Professional CISSP ...O is a premier security certification and one of the most difficult certifications to achieve, making training an important part of exam preparation. This 5-day course is designed to ensure a solid understanding of the popular 10 Security Domains areas of the Common Body of Knowledge (CBK). Students will learn about security policy development, secure software development procedures, network more...

From 4 Hour Training

Communicating in Teams

To Improve Communication Communication lies at the heart of organizational work. Our information systems, our personnel systems, our tracking systems - in fact almost all organizational systems - are dependent on effective communication. With the advent of team-based and flatter organizations, communication has become even more important than it was before. But sorting out how communication more...

From Honig IdeaGuides

Leading Effective Meetings

After attending this course your leaders' attendees will no longer feel like they are wasting their time at meetings. In fact, they may actually enjoy going to meetings (imagine!). Participants will learn how to... Use simple tools for creating a more directed focus in meetings. Make their meetings more productive - get things done in half the time. Make meetings more more...

From 4 Hour Training

Overcoming Objections

Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations. more...

From RAMCO Software Training

RAMCO Software Training

... to key data in corporate applications are both making it difficult to make informed decisions in a timely manner." Click here for the full article on the evolving workforce. ________________________________________ New! Windows SharePoint Services. Do you need to collaborate with others on projects and are looking for a way to easily share documents? Office 2007 has shared workspace features more...

From New Horizons

MCITP Enterprise Support Technician ...zed or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices. Prerequisites Successful candidates will also prove their expertise in installing and configuring hardware devices and drivers (including mobile and more...

From Last Minute Training

* Speed Reading - ch Reading may be the least advanced skill you bring to the work place. The Harris technique will enable you to read the easiest or the most difficult texts more quickly, while gaining the comprehension and retention you need. more...

Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people more...

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging. more...

Dealing with Difficult People - computer help During this one-day workshop, you will learn: How your attitudes & actions impact others; New & effective techniques for dealing with difficult people; How to identify times when you have the right to walk away from a difficult situation; and more. more...

SmartME - Make the right decisions The Witz SmartME Training has been designed for people who simply won t settle for second best. Life can seem difficult and unfair at times. It doesn t need to be. Witz SmartME Training prepares you to take life on full force...and excel! more...

Fundamentals of Business Writing Recognize good writing and how it differs from writing that is difficult to understand. Produce reports, letters, memos, e-mail, faxes and short articles that are effective and clearly organized. more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can more...

From HOT Engineering

Carbonate and Fracture Petrophysics

...d accuracy for reserve estimating and simulation in these difficult reservoirs. Classic problems are circumvented or reduced by this key uncertainties, objectives-driven information flow, demonstrated via practical, worked examples. All theory is closely interleaved with short, simple exercises to clarify and consolidate the principles under discussion. The role of conventional logs as well more...

From Last Minute Training

Dealing with Difficult People ...difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita s a do-able option. But the vast majority of people cana t avoid interactions with a more...

Attitude is a Choice Participants who complete this workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with more...

Essential Training Skills ...ng is or how to do it well; hence, they are thrust into a difficult situation with little or no chance of being effective or successful. The results derived from staff training are too important to leave to chance. This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency. The more...

Interpretation and Enforcement of Construction Contracts for Industrial Plants Managing and interpreting construction contracts in todaya s climate is harder than ever. But it gets worse. Due to downsizing of facility engineering capabilities, it is critical for owners to modify their core competencies to incorporate the skills required for their construction contracts to meet with success. The truth is, with todaya s limited manpower resources, rising commodity prices, more...

Uncovering and Creating Business Opportunities Module 4 * In this workshop you will learn what prospecting is and what methods are available to you to maintain the desired growth and generate new business leads. * The participant will become aware of similar feelings and emotions that other people share regarding cold calling and how to overcome these negative emotions so that you will see positive results from your efforts. * We will help more...

From DW Associates Pte Ltd

How great leaders get great results?

...from the same company of a few years back. This makes it difficult for staff to remain loyal to the corporation. Employees are loyal, not to an organization, but to an identifiable human being, usually their manager. How to become an employer of choice? The eight principal factors considered by most workers are the company, the culture, enlightened leadership, care of people, growth and more...

How to bridge the gap between corporate leadership and entrepreneurial leadership

... is easy. But the second part galvanizing people is difficult. The first part is management. The second part is leadership. How do some companies repeatedly reinvent themselves to out perform their competitors? Business performance improvement requires better ideas, better thinking. Good decisions come from good thinking, the ability to solicit, consider, compare, and select good more...

From Last Minute Training

Client Care Representative CCR Certified Training Program 2 Days ...Identify and practice strategies for effectively managing difficult customer situations. 3. Be better prepared to ask the right questions leading to higher problem resolution on first contact. 4. Formulate customer information for effective use in a team environment. 5. Understand stress and build a personal coping strategy. Benefits 1. Make agents more productive in a team environment more...

PR 101 Designed for practitioners who want to undertake a PR campaign or increase their media coverage. Topics include: * What is PR? * The difference between PR and advertising * The 5 Ws of Journalism * What is considered newsworthy? What makes a good story? * What should go in a media kit * Working with the media * How to position yourself as an expert source/ more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how more...

Business Etiquette Gaining That Extra Edge Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. If you have had some awkward moments where you aren t sure which fork to use or which side plate is yours, or if you ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can more...

Contact Center Manager Certification Training ...ning staff in a contact centre environment. * Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques. * Enhance onea s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics, more...

Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your more...

VBA for Excel 2003 ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of spreadsheet development. In Excel 2003: Introduction to VBA you apply the Visual Basic for Applications (VBA) programming language to more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and more...

Facilitation Skills for Business Analysts 2 Days Business Analysis Facilitation Skills is a solid base for planning and facilitating effective meetings is imperative to success. Limited course enrollment ensures plenty of opportunity to practice and interact with other course participants as well as allowing time to focus on issues specific to their situation. Case-study driven workshops and simulations provide all participants with full more...

From Kgguruji.com

Leadership and Team Building ...lop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and improve business performance and stack holder satisfaction, build strategic skills, enhence capacity to lead cross functional projects, working in team and achieve goals even in crisis, adapting change, identify leadership style more...

From Hands On Technology Transfer, Inc.

ASP.NET Programming Using Visual Basic.NET

...d user controls. Students explore why state management is difficult within web applications and learn many different ASP. NET techniques for managing state, including application, session and view state objects, as well as effective use of cookies. Students also learn how to use ADO. NET to interact with data sources and display data. Other topics include: error handling and debugging; using more...

ASP.NET Programming Using C#

From BodhiH Training Solutions

Communication Skills and Presentation Skills ... a Powerful body language a Handling questions from difficult audiences a How to design and use visual aids to support your message a Projecting a credible image a Communication skills a How to read an audience a Writing impromptu presentations a Using equipment expertly All our corporate training programs are customized to the clients requirements. For more more...

From Profit Consulting Co.

Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th ... but to help motivate others, because she understands how difficult it can be to make a change. While working as a clinical dietitian at St. David's medical Center, she studied at Texas Culinary Academy to become a chef. Brenda then began a career as a personal registered dietitian and chef for a private family. In addition to her medical and personal chef experience she has taught classes more...

From Multi-Media Publications Inc

Teleseminar Adapting Agile for Use with Distributed Teams

Let's face it, the co-located teams mentioned in all of the agile methods just don't happen on many of our real-world projects. Sometimes, we just have no choice -- we have to work with team members in different cities, different time zones, or even on the other side of the world. How do agile methods fare under these circumstances? Join in this 60-minute interview with Scott Ambler, a noted more...

From BeginLinux.com

Ubuntu 910 Live Server Course ...you can work from the manual while on a server. Help for Difficult Questions Live training provides immediate answers to difficult questions and immediate feedback. Flexible Class Time The instructor time is set up to allow complete flexibility with each student schedule and pace. Instructor Access Students will have weekly 2 hour sessions with a qualified instructor to discuss questions and more...

From Corporate Coach Group

Communication Skills Training

Clear and confident communication is a vital skill to everyone in business. Poor communication costs time, money and effort. This Communication Skills Training Course will provide you with essential skills to communicate more effectively. Clear and confident communication will make your team function more effectively. Learn how to be more accurate and persuasive. Explain your ideas with more...

Management Training

The programme is designed for managers who need a practical method to help them to become immediately more effective. The purpose of the training is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Team leaders will achieve additional skills that will help them to be more effective and confident. The training style is practical, more...

Conflict Management Training

Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. On this course, you will learn exactly how to handle conflict situations and difficult people. The purpose of the training is to help managers interact more...

From Tekton Academy

NLP Training for Self Motivation

...With so much of de-motivating factors existent in today's difficult time, even skilled and talented individuals are finding it hard to survive and thrive in their jobs and businesses. Small and big things together choke us up and pull us down. The battle to keep going at high energy levels is fought in our mind every single day. If you don't know how to motivate yourself and keep motivated more...

NLP Self-Motivation Workshop - Mumbai

...With so much of de-motivating factors existent in today's difficult time, even skilled and talented individuals are finding it hard to survive and thrive in their jobs and businesses. Small and big things together chock us up and pull us down. The battle to keep going at high energy levels is fought in our mind. If you don't know how to keep yourself motivated while at work more...

From Treeline Training, Inc.

Conflict Resolution This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures more...

From Centre for Creative Thinking

Conflict Management ...and apply specific action plans when managing people with difficult behaviour. a Apply the key EQ competencies in their course of work. COURSE OUTLINE: a Causes of conflict in the workplace a Creating & Sustaining a work environment with minimal conflict a Eliminating trigger points a The Thomas-Kilmana s Conflict Model a Conflict Management a 5 approaches a Working more...

From Treeline Training, Inc.

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa s and dona ts of technology, and how to use these advances to more...

From Spiritual Wisdom Learning Centre

Advanced Subjects for Spiritualism Ordination

HISTORY OF SPIRITUAL HEALING Spiritual Healing runs like a golden thread through the history of all healing practices. As we trace this thread through history, can we find its responsibility to healing into the future? The aim of this course is to introduce the student to the great healers of the past, to show that spirit communication has been man's heritage since ancient times and to relate more...

From JMC Consulting Sdn. Bhd.

Customer Service

Despite the public relations hoopla that surrounds customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional more...

From Capital Training (South Wales) Limited

Painting and Decorating 30 days This intensive 5-6 weeks hands on City & Guilds Painting & Decorating course will see you progress from a beginner to a competent Painter & Decorator whilst building a portfolio of your work as you go. The course is designed to build your skills and confidence gradually until painting & decorating becomes second nature. Our newly designed plastering division here at Capital Training has been more...

Bricklaying 6 weeks This 6 weeks hands on City & Guilds Bricklaying course will see you progress from a beginner to a competent Bricklayer whilst building a portfolio of your work as you go. The course is designed to build your skills and confidence gradually until bricklaying becomes second nature. Our newly designed bricklaying division here at Capital Traininga ™s new multi-functional training centre has more...

From Youth Change

Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth

March 13-14, 2008 Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

From Leaders Workshop

Winning at Workplace

Introduction: You may be accustomed to doing things on your own, but sometimes a two heads are better than one.a Considering the ideas of co-workers, even if they are different from yours, leads to creative and effective approaches to solving problems and getting work done. Research shows that good interpersonal skills are essential for everyone. Our program, a Winning at the Workplacea more...

From Youth Change

Kansas City, MO - Breakthrough Strategies to Teach and Counsel Troubled Youth

April 23 - 24, 2009 Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth

May 8-9, 2009: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more. more...

Portland, OR - Breakthrough Strategies to Teach and Counsel Troubled Youth

October 8-9, 2009: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Seattle WA - Breakthrough Strategies to Teach and Counsel Troubled Youth May 7-8, 2009: Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours more...

From Target Learning

Target Management: Leadership by Design (4, 6, 8 or 12 Hours)

... goals are met * Handle unmotivated, under-performing & difficult employees What Makes This Seminar Different We will show your employees how to break free from their "comfort zone". Linear thinkers will learn how to effectively multi-task while incorporating the "big picture" in their thinking process. Global thinkers will learn how to use structure and templates to keep them more...

Target Writing: Communicating for Results

...minar different? A strong linear thinker will find it difficult to comprehend a document written in a global format and global style - just as a strong global thinker would find a detailed and sequential document tedious. Consequently, if your writing doesn't cater to your readers' particular learning and thinking strengths, your true message may be hidden from view, despite how it clear more...

Target Memory: A Seminar to Remember

...ems simple and easy for one person to apply may prove too difficult for a different person of equal intelligence. Therefore, our memory seminar does not focus on techniques or lengthy mental exercises - in fact, we don't even use mnemonics or association drills. Instead, we show you how to use your natural way of thinking and preferred learning style to retain and recall information. This is more...

From NACE EDUCATION

My SQL ...cts * MySQL & subselects * Using temporary tables for difficult queries * create temporary table syntax * Transactions * Atomic operations * Locking tables * Table locking details * Table locking with aliases Storage Enginges and Table Types * Storage Engines * MyISAM * InnoDB * MERGE Tables * Berkley DB Tables * HEAP (MEMORY) Tables * NBD Cluster Engine * more...

From Pierson Requirements Group

Facilitated Session Leader ... from the instructor - Practice techniques for handling difficult groups and common people problems - Enhancing your skills as a facilitator - Building agendas and scripts for facilitating a successful session The objectives of the seminar are to: - Provide practical exercises for: active listening skills; planning a session; building agendas for decision making sessions; questioning more...

From Youth Change

Phoenix AZ - Breakthrough Strategies to Teach and Counsel Troubled Youth December 11-12, 2008: Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours more...

Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available. Free sample more...

Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth

April 17-18, 2008: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth

Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth

March 13-14, 2008 Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are more...

Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth

Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are available. Free more...

The Problem Student Problem-Solver Workshops

From Maverick Enterprises

Dive Into Microsoft Excel Spreadsheets and Workbooks

...stics or mortgage payments has never been easier, or more difficult. Microsoft Excel gives you the power to develop formulas using built-in functions, Use charts and graphs to predict trends and understand relationships, Consolidate data from several worksheets into one, Find and organize information by filtering, sorting, and grouping, Summarize and analyze data using PivotTables, Learn data more...

From Youth Change

Classroom Management for the Unmanageable Classroom

Learn how to manage even the most unmanageable classroom or group more...

Working with Troubled Girls

You can't use one-gender-fits-all methods with girls. Find out what to do instead. more...

From Colossal Technologies

Agile Software Development ...e are not factored in, Agile teams will find it extremely difficult to sustain the productivity sought out of them. This interactive workshop will introduce to the participants the core concepts of Incremental and Iterative Software Development with special reference to the practices of Scrum and Extreme Programming. Target Audience Agile is aimed at anyone with a specific interest in more...

From TrainSmart, Inc.

Getting Organized ...oes your life feel chaotic most of the time? * Is it difficult to find emails, keep track of voice mails and sort through the clutter on your desktop? * Are you confused by the many tools available to help you get organized? Our Solution To Learn... * The benefits of getting and keeping organized * How to develop a filing system to organize paperwork, email and more...

From CorEmpower

Professional Development Workshops Time Management Stress Management Conflict Resolution Interacting with Difficult People Effective Communications Skills Customer Service Team Building more...

From TrainSmart, Inc.

Successful Negotiation Techniques Workshop The program includes information on devising a negotiation strategy, managing negotiation with difficult people, making appropriate concessions, what to do when a negotiation breaks down and six steps to follow consistent performance. This course uses experiential exercises customized to the negotiation situations commonly experienced in an organization. The participants learn and then practice more...

Dealing With Difficult People Through this highly interactive class, the participants will learn what behavior is difficult for them to handle and ways to control their reactions toward it. more...

From California Peer Support Association

Difficult Debriefings and Death Notifications

...Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants more...

From Fathom Corporate Training

NEGOTIATION SKILLS WORKSHOP

Negotiating is for some sheer misery. However, negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all participants victorious is achievable. This negotiations training more...

From Advanced Concepts

Presenting with Confidence Overview Developing effective professional presentations and addressing groups with confident imperative business skills today. This course addresses the skills required to delegate effective presentations with confidence. After completing this course, participants will know how to: X plan and prepare an effective presentation X demonstrate effective presentation and communication skills X more...

customer services Course Description Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Performance-Based Objectives Recognize the importance of more...

From Lean Manufacturing Consulting, Inc.

Evolver - Lean Manufacturing Training Kit - Full Edition

Evolver is a lean manufacturing training kit that includes all of the materials required to perform a full lean manufacturing deployment in any application and any product mix. Includes a lean manufacturing training presentation (CD) with over 200 informative slides. Many of the original lean concepts that were established by those involved in the original Toyota Production System are written in a more...

From Credit Management Services Limited

Understanding the Legal Processes in the Collection of YOUR Debts

DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE LEGAL PROCESS IN THE RECOVERY OF YOUR OVERDUE ACCOUNTS? nWhat are the steps? How long is it going to take? What is it going to cost? How can I maximise my rate of recovery? How can I recover all of the costs + interest? How can I get the best out of my collection agency / legal counsel? The answers to all of these more...

From Vocal Ease

Pronouncing American English Intensive

...tion in a small group and with 1: 1 help? Do you find it difficult to make yourself understood at work or in the lab? Would you like to be understood on conference calls? Then, this class is for you! Registration is now open! The group is limited to 10 participants and will have three instructors: two Speech Pathologists and an experienced pronunciation trainer, with significant more...

From PrioritySky Sdn Bhd

Train The Trainer Workshop This 3-day adventure involves discovering your distinct style of presentation and taking steps in the exploration of how you can take your presentation skills to the next level. As you do, we will provide the necessary tools to refine and transform your experience of being a Dynamic Trainer so that it enhances your life and career in ways that would truly astound you and people around you. more...

From Service Strategies

Support Specialist

...dvanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business more...

From ProComm Ltd

Training with Confidence ProComm Ltd.'s Training with Confidence Program, was designed with the philosophy that learning should be fun as well as effective. This program will enable trainers to be more focused, more interactive and more creative when conducting their training sessions. Your Trainers will learn to: * Establish a productive, adult learning climate * Hone their delivery skills to become more more...

From Executive Solutions Ltd

Everyones a Customer -for Customer Service Excellence ...alf-day workshop with tips on how to: * deal with angry/ difficult customers * identify areas to promote customer service excellence in their workplace * assess strengths and weaknesses and opportunities for improvement in customer service . * gain competitive edge through excellence in customer service. Everyonea s a Customer a promoting Customer Service Excellence Book online: more...

From Center for Research and Innovation

Fundraising for Non-profits .... Many find themselves stretched to the limits or find it difficult to meet unforeseen expenditures. This course offers alternatives to selling products in order to raise funds. Helpful strategies as well as specific events and other vehicles for fundraising will be shared with the participants. Join Dr. Charles Alberti present some unique fundraising ideas for implementation. Dr. Alberti was more...

From The Leaders Institute

High Impact Leaders

...s to this question are: Nervousness Speaking to Groups Difficult customers Employees that don't do what they're supposed to do Boring Meetings that run too long Coworkers that let the team down Personal conflicts Constantly increasing workload This course was designed to help people strengthen skills to overcome these and other challenges in the workplace and to help us more...

From Priestley Training

INTERVIEWING SKILLS

Outline It is difficult to assess the full economic impact of making a wrong decision during the recruitment selection process. It is essential to select the candidate(s) who are suitable for the post. more...

ASSERTIVENESS SKILLS

Outline The programme is designed to improve communication skills and assist individuals in understanding the communication process, to increase confidence and be more assertive. This course specifically highlights dealing with difficult situations, developing the ability to say no and what being assertive means. more...

From Square 3 Training

Stepping up into a Supervisory Role

Who would benefit from this programme: This course is typically for aimed at members of staff making that transition from team member to team leader, new supervisors or those about to be promoted into the role. This programme will outline the key roles and functions of the supervisora ™s job. We will use a range of practical exercises to help delegates relate the learning back into more...

From in_cr_ove

Hoist the innovation flag to harness the change wind

Human beings when faced with a challenge, respond differently. Some respond with fear, some with depression, some with aggression & some with innovation. The first three are the denial modes, while the 4th is the proactive response. When we unleash our creative juices in a difficult situation, we look for opportunities, hitherto hidden. This training workshop is designed to trigger this more...

From Financial Training Associates Ltd

FINANCNIAL MODELLING TRAINING - FORECASTING FINANCIALS IN AN EXCEL MODEL - THREE DAYS ...or your time and patience. I discovered that it is not so difficult at all to do it myself. Thanks for helping me overcome that hurdle.a Senior Vice President, major international bank a Thank you for making the course so interactivea Export and trade credit analyst This course is provided by financial modelling training company Financial Training Associates Ltd. Financial more...

From Aspect Training

Core Management Skills Aspect Traininga s Core Management Skills is designed for newly appointed or soon to be promoted managers / supervisors, and those with experience but no formal management training. Aspect Traininga s Core Management Skills introduces participants to the complex issues involved in management, and build the foundation skills necessary for successful people managing at any level. Key topics more...

From Learningminds!

The Service Culture "The Service Culture" is a unique experiential learning event based on proven principles and strategies, which, if properly applied, can change the way things are done at your workplace, positively. "The Service Culture" helps organizations and individuals to catch the energy, release their potential, improve service, enhance performance, develop conscience and boost morale. Take-away: This more...

Motivating Todays Employees ...difficult to motivate people right now? Perhaps ita s our changing environment--nothing is tougher than getting buy-in for new ideas, systems and fluctuating corporate philosophies. In addition, managers are now faced with working with employees from different generations with different backgrounds and values. This seminar focuses directly on what drives motivation. Youa ll walk away from more...

From Basic Learning Systems

Customer Driven Quality

...ers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem. Your customer more...

From Reed Learning plc

Credit Crunch Masterclass

...nancial operation and examine ways to preserve profits in difficult times. This course will highlight opportunities from the current economic situation, as well as threats to be aware of. With an emphasis on real-life experiences, delegates will learn how to manage the implications of reduced availability of credit, the true cost of capital and steps that can be taken to improve the company's more...

From Megamind Consultants

POWERFUL PRESENTATIONS "POWERFUL PRESENTATIONS" A workshop on public speaking and presentation skills Program Details: v Communication skills v Goal of presentation v Problems one might encounter v Knowing your audience v The 3 Ps of presentation v Body language and eye contact v Dos and don'ts of a more...

From Turning Point Management Consultants Pvt. Ltd.

Intra-Personal Effectiveness

5 different trainings and workshops are conducted to enhanced your employee's performance capacity.Develop competencies that are essential for achieving peak performance as group - working in groups Variety of Training programs offered by Turning Point Management Consultants - # Handling Difficult People People skills # Understanding body Language # Customer Relationship skills # more...

Trainings offered by Turning Point Management Consultants

Training and Development Trainings and developmental activities customized in consultation with the HR team and based on Need analysis. Diagnosing relevant competencies required for achieving greatness and competent organizational growth ambitions and developing and implementing comprehensive result oriented competency development plan is the strength of Turning Point Management Consultants. Our more...

From Metis ERC India Pvt Ltd

Supervisor development programme

Labor relations for supervisors Fundamentals of supervision Assertiveness Skills for Supervisors Rational problem solving Art of Delegation Dealing with difficult behavior Give and receive feedback How handle people with tact and skill more...

From The Modeling Agency

Data Mining: Level II

...These databases contain so much data that it becomes very difficult to understand what that data is telling us. There is hardly a transaction that does not generate a computer record somewhere. All this data has meaning with respect to making better business decisions or understanding customer needs and preferences. But how do you discover those needs and preferences in a database that more...

From Pearlcatchers Ltd

Crucial Conversation - personal effectivenss and communication skills

...ntain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a more...

Process Management - Why Make it Difficult?

...difficulty lies not in developing new ideas, but in escaping from the old ones. (John Maynard Keynes) Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us just more...

Dealing Positively with Conflict

Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict . Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing more...

From KoreView Performance Group

Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation. more...

From Wintrac Inc.

Microsoft Office Excel 2007 VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of the spreadsheet development. In this course, you will apply the Visual Basic for Applications (VBA) programming language to simplify many of more...

EC Council Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna more...

Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna more...

CISSP AND CISSO COMBINATION ...O is a premier security certification and one of the most difficult certifications to achieve, making training an important part of exam preparation. This 5-day course is designed to ensure a solid understanding of the popular 10 Security Domains areas of the Common Body of Knowledge (CBK). Students will learn about security policy development, secure software development procedures, network more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, more...

Giving and Receiving Feedback ...to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate more...

The Art of Effective Communication ...fficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those more...

Enterprise Architecture Bootcamp ...g-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. You can get a complete list of other more...

From Navgati

Compensation Cafe Handling compensation related conversations with ease and confidence Welcome to the wonder world of compensation & benefits! Often touted as an art and science and therefore a domain for specialists, many line managers have over time delegated this to a HR specialist who knows and speaks the techno-babble around total rewards! However, organizational realities demand that the line managers are confident and capable of managing the employee demands and postures more...

From Success NI Ltd

Tools for People Helpers Helping others to make lasting changes in thoughts, feelings and behaviours is a key aspect of the day job for many. Social, health or youth workers, probation officers, community mental health teams, addictions teams and many others are charged with helping their clients and service users to manage and hopefully change their dysfunctional living. Helping another person change is a hugely more...

From Petrophysics Pty Ltd

Carbonate and Fracture Petrophysics ...The key to using data and equations more intelligently in difficult reservoirs - Understanding redundancy & hierarchy - Checklists for logging and petrophysical results prior to their use in reserves or simulation - Geo. modeling cautions - Evaluation spreadsheet templates - 100+ Key Equations in MS Excel ready format! - Daily Morning Recaps; Review of Key Themes; Final Course Recap; Key more...

Integrated Petrophysics for Reservoir Characterisation ...e and MDTs are brought innovatively together to interpret difficult exploration wells, increase reserves and improve reservoir simulation. The Seismic Petrophysics work flow to project results into the geo. model is reviewed. This course is a condensed packet of powerful integration techniques. It continues to evolve through natural selection over 17years of presentations and mainstream more...

From Wintrac Inc.

Fundamentals of DCOM,COM+ This class provides an introduction to the use of DCOM for building distributed applications. It provides details about the internals of DCOM so that students can optimize their applications to make effective use of DCOM. The class also deals with DCOM security - one of the more difficult aspects of DCOM. This class concludes by taking a look at COM+ the next version of COM to be released with more...

JBoss Application Server v4 Clustering This course teaches how to manage a cluster of JBoss Application Servers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss more...

From Stellar Risk Management Services, Inc

Highly Effective Debt Collection Techniques

Training Content * Acquiring use in collection terms and vocabulary * Grasping the fundamentals of the collection process * Understanding the 4 types of debtors * Responding to reasons for non-payment * Resolving problems preventing payment * Handling difficult conversations and situations * Reaching an equitable conclusion * Encouraging a positive dialogue * Maintaining more...

From CustomerCentric Systems, LLC

CustomerCentric Selling Custom or Public Workshops ...traditional selling behavior a Why some things are more difficult to sell than others a How risk-averse, non-expert organizations buy products/ services they don't fully understand. a How needs develop in the mind of the buyer a How needs develop across an organization a How they make the decision to buy a The key skills necessary to succeed in high-difficulty sales a How to more...

From Vantage Corporate Education

Leadership Foundations ...uccession planning and overall leadership development: Difficult Conversations: Communicating for Results: effectively communicating when the topics are tough, and the situation emotionally charged Coaching: helping individual employees improve their performance Influencing for Results: getting others to work with you when you have no direct authority or control over them Managing more...

Difficult Conversations - Communicating for Results ...difficult conversation in the workplace, people tend to do one of two things a they either take no action and avoid the conversation, or they approach the conversation ineffectively. Both options lead to negative results: * Weakened relationships * Damaged team morale * Damaged credibility Given the bottom-line impacts, addressing this challenge is more...

From Wintrac Inc.

Introduction to Java Programming Rev 6-0 ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start "thinking in objects." This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces inheritance more...

From Syslogy Consultancy

Corporate Software Training Soft-Skills Training Foreign Language Training ...y Management * Stress Management * Dealing with difficult people * Interviewing skills * Train the trainer We specialize in providing the Gurus for the following technologies: 1) Language &Technology * Application Development o C/ C++/C# o Smalltalk o Java o VB/ VC * Enterprise Application Solutions more...

From LearningDB. com

Winning Retaining Clients in Tough Times Wondering how to meet your targets? Need practical guidelines to win clients, increase market share and retain clients in difficult times? This workshop is guaranteed to bring results! This workshop is specially designed for those who need practical skills for winning and retaining clients in a downturn economy. Learn to survive and thrive in challenging times. Your time investment will produce more...

From Epoch Australia

Communication Influencing Skills

This program focuses on developing the skills needed to positively influence customera s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous for more...

From IBB International

Effective Personal Skills for PAs Executive Secretaries and Office Managers

...tips and tools on how to manage and handle with conflict, difficult people and situations? Could you work more in less time and could prioritizing reduce some of the stress of your job? What will be the effect of building your Personal Profile & Impact? Do you have these and other questions as well? Then this is the course for you! This practical two day course is designed for those more...

From Tango Training LLC

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other. more...

From JEM Business Solutions

Managing Organizational Conflict

...he essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will set the groundwork for participants to acknowledge the impact that conflict can have on their job more...

From Best@Selling

Speed-Read People and Influence Them at Work

...ome people are easy to work with and others are much more difficult? You can make it easier to work with others when you understand how to a reada the people you work with. There are clues you can use that will show you what to do. What are the clues? You see the clues every day. Yet most people are unaware of them. As a result they miss the opportunities to use the clues and get the more...

From Beyond The Boardroom

Btb Presentation Skills Training Ireland The presentation skillsa training course is suitable for anyone who needs to present in a memorable and effective way. Effective planning Interactive delivery Dealing with a difficult audience Present to large groups Creating a effective sales presentation We will teach you to stand out from the crowd and hold the attention of your peers and customers alike. more...

From Michael Derry Associates - Taking Care of Business

Inclusiveness Diversity Ethics Two-day workshop this Inclusiveness, Diversity & Ethics program will provide an excellent foundation in all of the skills and behaviours required to be an outstanding manager. Now that organisations are faced with incresing volatility, uncertainty and change, they need a diversity of ideas, approaches and backgrounds.Valuing difference isn't about ensuring political correctnesss, it's a necessity more...

From Paco Language School

Weekend Warrior

...l-time employees and students who might otherwise find it difficult to study English as most part-time English courses are presented at night when it might not be practical, safe or preferable to travel. Weekend Warrior is an intensive English course covering 36 hours of English tuition over a period of 3 months. To allow the ultimate in flexibility, Weekend Warrior is available in one of two more...

From Quantum HR Solutions

Train The Trainers Workshop

...of the workshop, high conversion rate will no longer be a difficult task to achieve Workshop Date: March 14-15-16, 2008 Program City: Gurgaon Overview In today's fast-paced, technology-driven market, a highly skilled and well-educated workforce is vital to an organization's economic survival. To meet this need, the field of training and development is growing in India at a staggering rate. more...

From Training Connection

Communication Training

...Effective Business Communication (1 day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie Tickets ) http://www.trainingconnection.com or call 312.698.4475 Learning to more...

Customer Service

... customer complaints and problems To handle angry and difficult customers Interpret non-verbal communication Provide quality service over the phone Communicate effectively through e-mail Outline Unit 1: Customer Service Fundamentals Understand customer types Understand the importance of customer service Build rapport and communicate with customers more...

From Rachael Whittle Associates

Accessing Customers

...cannot gain access to the customers, the it becomes very difficult for them to sell the brand face to face. The course is ideally suited for those sales professionals who are either having difficulties accessing their customers or for those sales individuals who are in need of some for renewed motivation within this area to reach their peak performance. In gaining access to customers, it is more...

From Performance Management Consultants

Supervisory and Management

...Resolution Coaching and Teambuilding Dealing with Difficult People Effective Performance Appraisals La gestion efficace des employ s - notions fondamentales en supervision Managing for Superior Results I: The Fundamentals of Supervision Managing for Superior Results II: Managerial Leadership Managing for Superior Results III: Transformational Leadership Managing more...

From blue concept training

Conflict Management Skills for dealing with customers

... individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways to deal with conflict. This will be more...

From Victor Martinez Reyes

Winning Negotiations

... do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part of being a social animal . But, professional negotiations has change, it is not any more an art in which you can rely more...

From Live to Learn

Management Development

The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific more...

DiSC Behavioural Styles

How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and more...

Customer Service Excellence

How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the more...

From Motivational Training

Re-inventing Leadership

... How to handle conflict and difficult people. How to break the bad habits of a lifetime, and create new good habits. Training style The master class will feature many forum-based practical more...

From Facilitation Plus

How to Run Meetings with Muscle

A full-day workshop, this program focuses on common problem dynamics in meetings and how to fix them. Up to 15 participants will bring real-life situations to be addressed by the instructor(s) and other participants. Confidentiality is assured. Attendees will learn: * the three techniques to manage difficult participants * how to handle the domineering talker * what will make people WANT to more...

From SuccessSystems, Inc.

Assertiveness Training for Managers

You have read or heard that about 70 of employees who quit their jobs do so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation. Helping your supervisors and managers become consistently assertive can improve performance, loyalty and more...

From Arcadia Alive Ltd

Conflict Management Skills

... individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches including short demonstrations, more...

Handling Conflict on the Phone

This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. more...

From SalesSpeakerPro.com

A 2-Day Phone Sales Skill Training Event that Sets Targeted C-Level Business Appointments

...difficult to set C-level business appointments with who you want and when you want. And if you d don t set enough Targeted business appointments, you ll come up short on sales, profitability and performance at the end of the month. But ironically, most sales organizations don t have a phone sales skill training system in place to: Establish a winning sales Prospecting methodology more...

From SuccessSystems, Inc.

Handling Conflict With Skill

All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles more...

Communicate Effectively With Practically Anyone!

Most people depend upon rapport happening accidentally and most have rapport only with a limited number of people. Learn how to create and maintain rapport with almost anyone in this practical and valuable seminar You will learn how to use "Blending" to make a connection quickly and how to recognize and match communication styles to assure effective, win-win interactions while building rapport and more...

From Boston University Corporate Education Center

Making Your Ideas Theirs Advanced Communication Strategies

...ousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active listening skills. This course shows you how to decode the hidden clues and subtle cues in others words and behaviors and how to use more...

From Business Training Works, Inc.

Dealing with Difficult People

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

From Affinity Consulting and Training Group

Managing Conflict & Resistance

...difficult employees can be one of a manager's biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and more...

Reducing Team Conflict

... conflict. So why is it so pervasive, so enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. Can this instinct be reshaped? Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy to work more...

From Entelechy, Inc.

Handling Challenging Situations

Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...

Balancing Business and Customer Needs

Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our more...

You REALLY are The One at Your Company

You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the more...

From The Development Practice

Managing Poor Performance

Sooner or later every manager comes across someone whose performance is not meeting expectations. We will help you understand the reasons behind poor performance and develop the skills needed to handle it firmly but fairly. more...

Effective Communication

Your front line staff come into daily contact with a wide range of people. These include customers, colleagues, managers and representatives of other organisations. Developing effective relationships appropriate to the needs of each of these groups is dependent upon the ability to establish and maintain two-way communication. We can help your people get their message across more clearly, more...

From American Society for Training and Development, Nebraska Chapter

ATI Strategic Planning

...y go to those who invest in the inventories that are most difficult for the competition to copy -- their human inventories. During this workshop, participants will explore the trends that affect organizations the most and the implications on the workforce of these trends. Participants will discover how to build stategic plans for the training and development department that support the more...

From C IT ZEN Technologies

VC++ Unleashed

... Linux) it has the reputation of being easy for users but difficult for programmers. Programmers have variedly described Windows Programming as spectacular to weird, as fascinating to awkward and mind-boggling. In Windows programming learning never ends. Earlier, most Windows programs were written in C. However, since last few years C++ has started replacing C as a professional Windows more...

From C M Health & Wellness Consultants

Customer Service Training for Health Care Professionals

When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians,Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more technologically more...

From SuccessSystems, Inc.

Respectful Relationships

This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior more...

From Boston University Corporate Education Center

Introduction to Java Programming

...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start thinking in objects. This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces inheritance more...

From The Career Center

PC Basics

...omputer, you can accomplish many tasks that might be more difficult and time-consuming to accomplish on your own. Some of those tasks might include writing a letter, analyzing numeric information, or maintaining an updated list of client information; however, before you use a personal computer, you need to understand what it is and how it works. In this course, that's what you will do. Once more...

From Think Without Boundaries Consulting

Life Can Make You Bitter or Better....Choose BETTER!

... this workshop after my own experiences recovering from a difficult divorce. I have pulled together the tools necessary to help heal people struggling with the pain of a broken relationship whether divorce, loss of a job, or even illness that has left a person with less physical abilities than they once had. Participants will learn: *forgiveness is a gift we give to OURSELVES - it is NOT more...

From Boston University Corporate Education Center

Linux Fundamentals

...ability to construct shell scripts to automate routine or difficult operations. Prerequisites for this class are are solid understanding of computing functions. Courseware supports latest versions of Red Hat Enterprise Linux, Fedora Core,� SUSE LINUX Professional, and SUSE LINUX Enterprise Server.� LNX120, LNX250, and LNX275 courses map to LPI Level One exams and certification. LPI has more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

... to assert your position positively Learn how to handle difficult situations with confidence and poise Gain a lifetime of confidence management skills in one day Learn how to diffuse fustration and unresolved resentment Understand how to deal with difficult people without priming the conflict pump Learn conflict communication skills for a variety of situations Improve your business more...

From Boston University Corporate Education Center

Women's Institute for Managerial Excellence

In a rapidly changing and increasingly complex and diverse world, our "mental maps" are not always adequate to chart the territory through which we must travel. This seminar, designed and delivered by women, aims to provide not just an informational, but also a transformational learning experience. more...

From Speech Advantage, LLC

Foreign Accent Modification

... people understanding your English? Pronunciation can be difficult for non-native English speakers because they try to apply rules of their native language to English. Poor communication skills can impede productivity and sometimes even inhibit advancement within companies. Companies value employees who effectively communicate with co-workers, customers, and clients. Don't let marginal more...

From Proven Training Solutions

Defusing Difficult & Demanding Customers

More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities. more...

Handling Employee Attitude Problems

Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work. more...

Management Skills for Newer Supervisors

Help supervisors and managers become more effective leaders. Learn to motivate people through coaching and counseling. Build employee trust through consistent supervising and managing. Use delegation skills and training to maximize our human resources. Constructively discipline and fairly evaluate employee perfomance. Handle difficult employees and situations. more...

Overcoming Negativity in the Workplace

Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people. more...

From Hawk Associates

Customer Service Certificate

Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career more...

From Kirk Miller & Associates, Inc.

Overcoming Negativity in the Workplace

Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and more...

Dealing With Difficult Customers

Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill. more...

From Jim McGuirk & Associates

Presentation Skills

...difficult tasks required of a person is to make a presentation. Whether the presentation is to one person or many, there is a significant amount of pressure on the speaker to do well. The presenter is called on to develop and communicate an organized message while simultaneously holding the audience s attention. The more...

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