Instructor Led Difficult Training

Comprehensive Real Estate Management ... and advice from colleagues and managers, when faced with difficult situations - Dealing with conflict between client/ customer and front-line staff. - The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. - Client Service: The Legal Environment - Obligations of the service provider under the a Sale of Goods Act 1979a  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ... And Advice From Colleagues And Managers, When Faced With Difficult Situations - Contribution To The Maintenance Of Customer / Client Loyalty 4. RESPONSIBILITY - Dealing With Conflict Between Client / Customer And Front Line Staff - The Responsibility Of Service Provider And Manufacturer - Client Service: The Legal Environment - Obligations Of The Retailer/ Service Provider  more...

Client or Customer Care ... and advice from colleagues and managers, when faced with difficult situations; 22. Appreciate the need to maintain a a generalised client/ customer information systema ™; 23. Recall the obligation of the service provider/ product retailer, and manufacturer under The Supply of Goods and Services Act 1982 24. Determine what constitutes a a non-bindinga ™ contract, under The Unfair  more...

Human ResourceManagement a Practitioners Approach ... and advice from colleagues and managers, when faced with difficult situations. - Appreciate the need to maintain a a generalised client/ customer information systema ™. - Recall the obligation of the service provider/ product retailer, and manufacturer under The Supply of Goods and Services Act 1982. - Determine what constitutes a a non-bindinga ™ contract, under The Unfair  more...

DEEPWATER WELL ENGINEERING 26 30 March 2012 Kuala Lumpur Malaysia ...urse Overview This 5 day training course examines the difficulties, challenges facing todaya ™s deepwater drilling programme designers and personnel where wells are being drilled in increasingly difficult downhole and environmental conditions. Ever increasing cost and legislation further contribute to design and operational pressures. From this training course, you will have access to  more...

Fractured Reservoir Characterisation 27-29 February 2012 Kuala Lumpur Malaysia 2nd run in Asia ...en display highly heterogeneous dynamic behaviour that is difficult to capture using standard reservoir modelling workflows. This course addresses all the relevant aspects of characterising and modelling fractured reservoirs to allow robust definitions of likely behaviour during production. Early analysis and integration of all available data, including dynamic data, is vital for the geologist  more...

Negotiation Skills Techniques for Engineers and Technical Professionals 19-20 January 2011 Kuala Lumpur ...difficult to move out of their expertise areas and deal with commercial matters. Negotiating to optimise business value is a step further from their comfort zones. All too often negotiations are then left to finance personnel. They bring many strengths to the table but an understanding of engineering trade-offs is not one of them. By attending this course participants will add to their  more...

PRIMARY REMEDIAL CEMENTING TECHNOLOGY 17 21 October 2011 Kuala Lumpur Your Expert Trainer Denis Gaudet P Eng ...andonment. Poor quality or ineffective jobs are sometimes difficult to identify and repair. The result of imperfectly conceived and executed jobs can be very costly. This course provides a comprehensive treatment of all aspects of planning, executing and evaluating primary cementing operations so that expensive repair jobs and lost production are minimized. The subject of remedial or  more...

Design of Subsea Control Systems Umbilicals Expert Faculty Jonathan E Williams PhD A reliable operation combined with accurate control and monitoring of subsea installations is essential to ensure the highest production availability, while providing a safe and environmentally friendly field operation. As subsea production stretches the boundaries through long tiebacks, and high pressures, the demand on control systems becomes even higher. This training course will look into  more...

DEEPWATER WELL ENGINEERING 21 25 March 2011 Kuala Lumpur ...difficulties, challenges facing todaya ™s deepwater drilling programme designers and personnel where wells are being drilled in increasingly difficult downhole and environmental conditions. Ever increasing cost and legislation further contribute to design and operational pressures. From this training course, you will have access to potential proven solutions to the problems facing todaya  more...

LEADERSHIP TEAM DYNAMICS in OIL GAS 1 3 Dec 2010 Kuala Lumpur Malaysia ... in which hydrocarbon resources are increasingly found in difficult to access locations and companies are specialising in their activities. However, the diversity of agendas, expectations, corporate values, business models, procedures, cultures and languages makes projects more difficult to run. As a consequence, the industry has seen many examples of partnerships that failed to deliver their  more...

4th run in Asia EFFECTIVE PLANT TURNAROUND MANAGEMENT 13th December 2010 - 15th December 2010 Turnarounds are complex projects that have a substantial impact on business performance. It is imperative that Turnarounds are effectively planned and executed, especially in continuous process industries such as Oil, Gas and Chemicals. Turnarounds are more than merely technical events carried out by the maintenance function. They are an integral part of any companya ™s business strategy  more...

Access 2007 Introduction for Developers ...nd developing a database in Microsoft Access? Finding it difficult to know where to start? This three-day course assumes no prior knowledge of Access, and covers all the basics of Access, including how to design your database, creating tables, creating Access queries, and using Access forms, reports and macros. In fact the only thing this course does not cover in much detail is Visual Basic  more...

Introduction to PowerPoint 2003 If your job involves creating presentations or slide shows in Microsoft PowerPoint, we can make your life easier. PowerPoint isn't difficult to use, but we can show you the tips and tricks to make you more productive. For a full list of course topics, see our website  more...

Access 2003 Introduction for Developers ...nd developing a database in Microsoft Access? Finding it difficult to know where to start? This three-day course assumes no prior knowledge of Access, and covers all the basics of Access, including how to design your database, creating tables, creating Access queries, and using Access forms, reports and macros. In fact the only thing this course does not cover is Visual Basic (which we cover  more...

Introduction to PowerPoint 2007 If your job involves creating presentations or slide shows in Microsoft PowerPoint, we can make your life easier. PowerPoint is not difficult to use, but we can show you the tips and tricks to make you more productive. For a full list of course topics, see our website  more...

PC Basics ...omputer, you can accomplish many tasks that might be more difficult and time-consuming to accomplish on your own. Some of those tasks might include writing a letter, analyzing numeric information, or maintaining an updated list of client information;however, before you use a personal computer, you need to understand what it is and how it works. In this course, that's what you will do. Once  more...

Microsoft Excel Introduction To VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of the spreadsheet development. In this course, you will apply the Visual Basic for Applications (VBA) programming language to simplify many of  more...

The ABCs of Selling ...ared to handle every situation. /strong In today's very difficult world of selling, there is only one thing to do to make more sales: SEE more people. Perhaps there has been no more difficult time in selling than now, when no one is buying. Attend this seminar and understand what truly separates outstanding sales people from average performers. Steve Schiffman has been teaching sales people  more...

Administering the Family and Medical Leave Act Under the Current Regulations ...ur company take compliance risks during this historically difficult time in our nation. Given the high cost of dealing with attendance and leave issues, you will see a quick return on the investment you make in this crucial seminar. Don't miss this chance to learn cutting-edge techniques for coping with all the latest FMLA changes and hot issues - register today! Benefits for You: -  more...

EEOC Compliance Benefits strong Save on costly discrimination lawsuits - keep your company's policies up-to-date. /strong Stay informed of current issues and recent court decisions to minimize your risk for discrimination charges - or even a lawsuit. Attend this seminar and get a comprehensive look at what you need to know to protect your organization from costly legal troubles. Discover the key reporting  more...

Best Practices in ADA, FMLA and Workers' Compensation ...d this seminar and find out how to efficiently handle the difficult and confusing interplay of ADA, FMLA and workers' compensation in the workplace and - if worse comes to worst - in the courtroom. Benefits for You - Find out when leave must be granted under ADA, FMLA and workers' compensation laws - Comply with the ADA duty of reasonable accommodation - Properly fulfill your legal obligations  more...

Special Needs Trusts: Planning for the Disabled and Elderly ... Families with a loved one with special needs face many difficult decisions. The family often wants to take care of the disabled individual financially but is faced with the possibility that the disabled family member may lose his or her public benefits. In some cases, a disabled or elderly person may receive assets through a personal injury lawsuit or inheritance that threatens his or her  more...

Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays ...d this seminar and find out how to efficiently handle the difficult and confusing interplay of leave laws in the workplace, and - if worse comes to worst - in the courtroom. Benefits for You - Learn the basics of leaves of absence - including FMLA regulations - Find out what the ADA says about leave as a reasonable accommodation - Untangle the complex web of overlapping state and federal leave  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Everything a Construction Player Should Know About Insurance ...ues facing the parties and acquire tools for dealing with difficult contractors and insurance companies as well as the court system. Take advantage of this opportunity to make sure you stay current and stay out of trouble. Register today to reserve your spot at this can't-miss seminar! Benefits for You - Ease your liability insurance worries - Expert insight on the insurers' and  more...

Overtime and the Salaried Employee: A Disaster Waiting to Happen ... go-forward basis, or do you pay retroactively? These are difficult questions to answer. Register today to hear examples that will answer these questions - and more. Benefits for You - Get up to date on recent Canadian overtime claims - Must-have strategies for monitoring overtime - Avoid common employer errors in the Ministry of Labour application process - Enhance your understanding of the  more...

Developing Emotional Intelligence Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static;  more...

Water Considerations in Land Development ...ights and endangered species protection has always been a difficult one. But this seminar is here to make sure you don't drown in complex water law. Register today to make sure you stay current on water considerations in South Carolina land development. Benefits for You - Find out what you need to know about the current development climate in South Carolina - Steer clear of penalties for  more...

Approval and Funding of Infrastructure ... approvals for such infrastructure is often becoming more difficult. Attend this one-day seminar and get both essential background and cutting-edge insights on how to obtain financing and approvals for infrastructure development in Colorado, including creative measures such as private-public partnerships. Register today to make sure you stay on the cutting edge of your field. Benefits for You  more...

FUNDAMENTALS OF LINUX Designed to provide the essential skills needed to be proficient at the Unix or Linux command line. This challenging course focuses on the fundamental concepts and tools which make Unix and Linux so powerful. Students in this course commonly span a variety of skill levels, from beginners desiring a solid foundation in Unix to experienced users seeking to fill in gaps in their knowledge. The  more...

Managing Remote Teams ...difficult. But remotely managing teams of employees can seem almost impossible. This course addresses the special considerations of managing geographically dispersed teams, including establishing expectations for completing work and meeting deadlines, maintaining regular contact, legal and safety issues for employees working out of the office, and tips for long-distance coaching and motivation.  more...

Managing Managers ...program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your  more...

Enterprise Architecture for Managers ...g-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. This two-day seminar explores EA and the  more...

Adobe GoLive CS2 - Level 2 ...difficult task. Web designing applications such as Adobe GoLive CS2 come with all the latest tools and features to design an attractive website. Though you may be aware of the basic features of GoLive CS2, you would now want to use its advanced features to build more sophisticated websites. In this course, you will be introduced to the advanced concepts of the Adobe GoLive CS2 web development  more...

Object-Oriented Programming in C# Rev 21 ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start a thinking in objects.a This course introduces object-oriented concepts early, and C# is developed in a way that leverages its object orientation. A case study is used to illustrate creating a complete system using C# and .NET. Besides supporting  more...

Introduction to Java Programming ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start a thinking in objects.a This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces  more...

Giving and Receiving Feedback (leadership development) ...to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate  more...

Interviewing Skills for Managers ...ether, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus  more...

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills  more...

Microsoft Office Excel 2003 - Introduction to VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of spreadsheet development. In Excel 2003: Introduction to VBA you apply the Visual Basic for Applications (VBA) programming language to  more...

Object-Oriented Programming in C # (VS 2010) This thorough and comprehensive five-day course is a practical introduction to programming in C#, utilizing the services provided by .NET. This course emphasizes the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are  more...

Object-Oriented Programming Essentials with C # and DOT NET This course introduces the essential skills necessary for developing object-oriented programs on the Microsoft .NET platform. Understanding object-oriented programming (OOP) is essential for working with Microsoft .NET. As new as the Microsoft .NET platform is, experience has already shown that programmers who do not understand OOP have a significantly more difficult time in understanding and  more...

Relational Database Design (Second Edition) ...difficult to know where to start when designing a relational database. It's easy to make the mistake of assuming that the functionality of a database will take shape over time, or the design will fall into place as you build the database. This course covers the steps to effectively plan and design functional, efficient databases. You can get a complete list of other Desktop Application  more...

Microsoft Office Excel 2007- VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of the spreadsheet development. In this course, you will apply the Visual Basic for Applications (VBA) programming language to simplify many of  more...

Conflict Management Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone  more...

EC Council Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna  more...

Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna  more...

CISSP AND CISSO COMBINATION ...O is a premier security certification and one of the most difficult certifications to achieve, making training an important part of exam preparation. This 5-day course is designed to ensure a solid understanding of the popular 10 Security Domains areas of the Common Body of Knowledge (CBK). Students will learn about security policy development, secure software development procedures, network  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Giving and Receiving Feedback ...to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate  more...

The Art of Effective Communication ...fficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those  more...

Enterprise Architecture Bootcamp ...g-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. You can get a complete list of other  more...

Fundamentals of DCOM,COM+ This class provides an introduction to the use of DCOM for building distributed applications. It provides details about the internals of DCOM so that students can optimize their applications to make effective use of DCOM. The class also deals with DCOM security - one of the more difficult aspects of DCOM. This class concludes by taking a look at COM+ the next version of COM to be released with  more...

JBoss Application Server v4 Clustering This course teaches how to manage a cluster of JBoss Application Servers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss  more...

Introduction to Java Programming Rev 6-0 ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start "thinking in objects." This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces inheritance  more...