Instructor Led Difficult Training in Canada

People Skills The Secret Behind Project Success ...in a team environment and need to handle tough issues and difficult interpersonal situations and people with confidence and effectiveness Learn How To... - Dealing effectively with peers, subordinates, and superiors - Analyze and adjust your approach when influencing others - Minimize conflict and deadlocks - Build a foundation of influence and credibility to handle situations with  more...

CCIE Voice Bootcamp ...lan - Best Tool to Master Dial Plan and Call Routing most difficult topic of CCIE Voice Include a copy of UC TroubleShooter DVD - Best way to troubleshoot CCIE Voice lab as well as production world 400 Hours of CCIE Voice Rack Rental - On site or Remote to allow you to practice. 1 Week of dedicated CCIE Voice Rack Rental prior to exam date Unlimited Re-take option - any location where we  more...

Object-Oriented Programming in C# ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start thinking in objects. This course introduces object-oriented concepts early, and C# is developed in a way that leverages its object orientation. A case study is used to illustrate creating a complete system using C# and .NET. Besides supporting traditional  more...

JavaServer Faces ...ut solid Java skills many of the coding exercises will be difficult to follow.. Prerequisites: Java programming experience is essential to understanding the JSF API as presented here -- Course 103 is excellent preparation. Servlets programming experience is recommended but not required -- Course 110. JSP page-authoring experience is required -- Course 109. Basic  more...

Customer Relations This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication  more...

PMP Exam Preparation 4th Edition - Daytime Class 42 PDUs ...ons How to reduce study time to a minimum How to handle difficult and challenging questions The differences between the old and the new editions of the PMBOK Top Ten Reasons For Considering PMP Certification Here are the top ten reasons for investing the effort and the money to become a certified Project manager Professional (PMP). Increase your potential for higher salaries:  more...

PMP CAPM Exam Preparation 4th Edition - Evening Class 385 PDUs ...ons How to reduce study time to a minimum How to handle difficult and challenging questions The differences between the old and the new editions of the PMBOK Top Ten Reasons For Considering PMP Certification Here are the top ten reasons for investing the effort and the money to become a certified Project Management Professional (PMP). Increase your potential for higher salaries:  more...

Leadership development and assessment Leadership development and assessment: Talented individuals can become effective leaders with the right coaching, training and practice. However, making the transition requires people to think and act in different ways, and thata ™s the challenge that many find most difficult. We focus on building peoples insight into leading themselves, their people and their business.  more...

Speed Reading - ch Reading may be the least advanced skill you bring to the work place. The Harris technique will enable you to read the easiest or the most difficult texts more quickly, while gaining the comprehension and retention you need.  more...

Dealing with Difficult People - computer help During this one-day workshop, you will learn: How your attitudes & actions impact others; New & effective techniques for dealing with difficult people; How to identify times when you have the right to walk away from a difficult situation; and more.  more...

Facilitation Skills for Business Analysts 2 Days Business Analysis Facilitation Skills is a solid base for planning and facilitating effective meetings is imperative to success. Limited course enrollment ensures plenty of opportunity to practice and interact with other course participants as well as allowing time to focus on issues specific to their situation. Case-study driven workshops and simulations provide all participants with full  more...

PR 101 Designed for practitioners who want to undertake a PR campaign or increase their media coverage. Topics include: * What is PR? * The difference between PR and advertising * The 5 Ws of Journalism * What is considered newsworthy? What makes a good story? * What should go in a media kit * Working with the media * How to position yourself as an expert source/  more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...

Business Etiquette Gaining That Extra Edge Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. If you have had some awkward moments where you aren t sure which fork to use or which side plate is yours, or if you ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can  more...

Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your  more...

VBA for Excel 2003 ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of spreadsheet development. In Excel 2003: Introduction to VBA you apply the Visual Basic for Applications (VBA) programming language to  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

Contact Center Manager Certification Training ...ning staff in a contact centre environment. * Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques. * Enhance onea ™s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics,  more...

Client Care Representative CCR Certified Training Program 2 Days ...Identify and practice strategies for effectively managing difficult customer situations. 3. Be better prepared to ask the right questions leading to higher problem resolution on first contact. 4. Formulate customer information for effective use in a team environment. 5. Understand stress and build a personal coping strategy. Benefits 1. Make agents more productive in a team environment  more...

Uncovering and Creating Business Opportunities Module 4 * In this workshop you will learn what prospecting is and what methods are available to you to maintain the desired growth and generate new business leads. * The participant will become aware of similar feelings and emotions that other people share regarding cold calling and how to overcome these negative emotions so that you will see positive results from your efforts. * We will help  more...

Interpretation and Enforcement of Construction Contracts for Industrial Plants Managing and interpreting construction contracts in todaya ™s climate is harder than ever. But it gets worse. Due to downsizing of facility engineering capabilities, it is critical for owners to modify their core competencies to incorporate the skills required for their construction contracts to meet with success. The truth is, with todaya ™s limited manpower resources, rising commodity  more...

Essential Training Skills ...ng is or how to do it well; hence, they are thrust into a difficult situation with little or no chance of being effective or successful. The results derived from staff training are too important to leave to chance. This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency. The  more...

Attitude is a Choice Participants who complete this workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with  more...

Dealing with Difficult People ...difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana ™t avoid interactions  more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you  more...

Fundamentals of Business Writing Recognize good writing and how it differs from writing that is difficult to understand. Produce reports, letters, memos, e-mail, faxes and short articles that are effective and clearly organized.  more...

Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people  more...

SmartME - Make the right decisions The Witz SmartME Training has been designed for people who simply won t settle for second best. Life can seem difficult and unfair at times. It doesn t need to be. Witz SmartME Training prepares you to take life on full force...and excel!  more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more  more...

Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger  more...