Instructor Led Difficult Training in Malaysia

Supervisory Skills Mastery Lead Empower Motivate "A 2008 study conducted by the Economist Intelligent Unit, entitled Growing Global Executive Talent, showed that the top three leadership qualities that will be important over the next five years include: the ability to motivate staff (35%); the ability to work well across cultures (34%); and the ability to facilitate change (32%). The least important were technical expertise (11%) and "bringing  more...

Developing Personal Influence and Impact Influencing to get collaboration from others... To execute your strategy and meet your objectives, you need to influence a lot of people a peers, senior managers, perhaps customers or suppliers a not to mention your own direct reports. Influencing others to collaborate, allocate resources, or harmonize their operations with yours can make a big difference by achieving together the results  more...

Intensive Public Speaking and Presentation Skills ...orcement makes eliminating the habit uncomfortable & very difficult. I suggest that you can acquire vast amounts of speaking skill, that you can learn good speaking habits and eliminate bad ones within only 5 days, using optimal brain-training and behavioral shaping methods. And I promise: ABSOLUTELY no buzzers, or shock-treatments! No hot coals to walk over. And DEFINITELY no flying you  more...

Advanced Design of Experiments Includes Response Surface Methodology ...es. Also included in this course are certain real-life difficulties with running experiments. For example, it is difficult for production to randomize hard-to-vary factors such as oven set-ups requiring stabilization or lengthy changeovers of machines. Designs are introduced to handle the special circumstances, called split and strip plots experiments. This course will provide  more...

Applying Emotional Intelligence at Workplace ...oor team leadership a Inability to make decisions a Difficulty in working with others If you recognise any or all of these in you or your managers, then perhaps it's time to look at your EQ! Everyone has emotions - it's what makes people human. Emotions are how the human body expresses what's going on inside. Expressing feelings is natural; boredom is how a person knows it's time  more...

Train The Trainer Workshop This 3-day adventure involves discovering your distinct style of presentation and taking steps in the exploration of how you can take your presentation skills to the next level. As you do, we will provide the necessary tools to refine and transform your experience of being a Dynamic Trainer so that it enhances your life and career in ways that would truly astound you and people around you.  more...

Manage Costing Budgeting Effectively 9 Nov 2012 ...rough the economy, organisations face the issue of making difficult costing and budgeting choices to ensure that their decisions are profitable for the company. Hence, it is crucial for managers and executives to understand the approach behind cost calculation so that they are able to obtain a strong balance in allocating resources as well as drive and track revenues which will ultimately  more...

Manage Costing Budgeting Effectively 6 Sep 2012 ...rough the economy, organisations face the issue of making difficult costing and budgeting choices to ensure that their decisions are profitable for the company. Hence, it is crucial for managers and executives to understand the approach behind cost calculation so that they are able to obtain a strong balance in allocating resources as well as drive and track revenues which will ultimately  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...telephone call -apply the techniques to handle different difficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How  more...

Working with Different Personalities 28 Nov 2012 ..., participants will be able to: -understand what is a "difficult" person and why the need to address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult  more...

Effective Workplace Communication 23 24 Oct 2012 ... 'gossip moment' without getting into trouble -deal with difficult conversations confidently Outline Understand and appreciate the purpose and value of communication - What is effective communication? - Factors that influence good communication at the workplace (self, surrounding, tools/ equipment) Identify 4 communication styles; their strengths and weaknesses - Communication  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ...managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ...connectivity - routine tasks as goal statements - areas difficult to quantify - vague goal statement - no targets to set - "why rock the boat?" by setting high targets - other challenges Work Tools (Worksheet Format) Included - drafting corporate mission, vision, strategic areas and key performance indicators - identifying department strategies - identifying cascading goals -  more...

Essential Skills for Managers 18 19 Sep 2012 ..., approaches, & models - problem solving - dealing with difficult situations - learning styles - training, coaching, mentoring for performance improvement - coaching skills - managing your time effectively - planning and prioritisation - delegating effectively - settling and reviewing goals Methodology Participants are guided through practical steps of the topic with a combination  more...

Result-Oriented Writing 28 Sep 2012 ...rns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers. The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes. Benefits  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...telephone call -apply the techniques to handle different difficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How  more...

Working with Different Personalities 15 Aug 2012 ..., participants will be able to: -understand what is a "difficult" person and why the need to address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult  more...

Effective Workplace Communication 24 25 July 2012 ...a 'gossip moment' without getting into trouble deal with difficult conversations confidently Outline Understand and appreciate the purpose and value of communication - What is effective communication? - Factors that influence good communication at the workplace (self, surrounding, tools/ equipment) Identify 4 communication styles; their strengths and weaknesses - Communication  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth  more...

Result-Oriented Writing 13 June 2012 ...rns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers. The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes. Benefits  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ...connectivity - routine tasks as goal statements - areas difficult to quantify - vague goal statement - no targets to set - "why rock the boat?" by setting high targets - other challenges Work Tools (Worksheet Format) Included - drafting corporate mission, vision, strategic areas and key performance indicators - identifying department strategies - identifying cascading goals -  more...

Working with Different Personalities 23 May 2012 ..., participants will be able to: -understand what is a "difficult" person and why the need to address these difficult people -understand the 4 basic behavioural styles of people -understand the different classification of difficult people and how to work with them -strategies to help coping with different personalities -know what we can do to prevent ourselves from being a difficult  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...telephone call -apply the techniques to handle different difficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How  more...

Essential Skills for Managers 24 25 May 2012 ..., approaches, & models - problem solving - dealing with difficult situations - learning styles - training, coaching, mentoring for performance improvement - coaching skills - managing your time effectively - planning and prioritisation - delegating effectively - settling and reviewing goals Methodology Participants are guided through practical steps of the topic with a combination  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ...managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Setting KPIs Goals for Effective Job Performance ...nnectivity - routine tasks as goal statements - areas difficult to quantify - vague goal statement - no targets to set - "why rock the boat?" by setting high targets - other challenges Work Tools (Worksheet Format) Included - drafting corporate mission, vision, strategic areas and key performance indicators - identifying department strategies - identifying cascading goals  more...

Arc Welding Defects and Remedies In general, the joint of welded pieces is weaker than the main body and thus the strength of the welded component is strength of the welded joint. Understanding of the process, its variables, causes and defects and microstructure around the welded area can greatly improved the work quality of welders. The understanding is even more crucial when working with difficult materials like medium and high  more...