Instructor Led Difficult Training in United Kingdom

Assertive Communication for Women ...onally in a range of situations, including those that are difficult or stressful. This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills  more...

Effective Inductions ...difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither  more...

Dealing with Difficult Relationships at Work ...difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to manage potentially dangerous or damaging  more...

Customer Service Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Remote People Management ...am purpose and trust, even when regular meetings with are difficult or impossible to arrange. This is a practical and intensive half-day seminar that will show managers how to succeed in the new virtual working environment specifically how to build and maintain trust with the team; how to share and clarify overall purpose and expectations; and how to fully utilise the communication channels  more...

Negotiation Skills The development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with  more...

Managing your Manager Effective management depends on the development and maintenance of a productive two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in  more...

Managing Poor Performance ...nd effectively with poor performance. "This was the most difficult part of my job, so the course has really helped me to focus on what's important and how to achieve a win/win outcome". "This was so helpful I have been avoiding dealing with problems for fear of confrontation and 'upsetting the apple cart'. Now I have a clear framework to guide me. Thank you." "It had been the case of  more...

Emotional Intelligence at Work ...nt-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and  more...

Understanding Investing and Managing UCITS III Hedge Funds ...tures which are most common with hedge funds will be more difficult to distribute in Europe. This course within the UCITS framework examines the risks, strategies to win business and offshore vehicles. WHAT YOU WILL LEARN Is this cours right for you? This course within the UCITS framework examines the risks, strategies to win business and offshore vehicles. This course is suitable  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Interviewing and Selection ...ngthy and expensive recruitment process is a disaster and difficult to undo. Interviewing and selection a requires a set of specific skills that enable you to make the right choices. This programme is for you if you want to learn how to prepare for, structure, and conduct successful interviews. It combines the implementation of a recruitment strategy with skill development which you are  more...

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Media Interview Skills Training Course (2-day Interactive Workshop in London) Our Media Training courses are designed to provide you with the essential skills, knowledge and techniques required to give confident and successful media interviews. Speaking to the media has become far more common in recent years for people from all types of companies and organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being  more...

Media Skills Training - Birmingham Our Media Training courses are designed to provide you with the essential skills, knowledge and techniques required to give confident and successful media interviews. Speaking to the media has become far more common in recent years for people from all types of companies and organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being  more...

Communication Skills Training ... Learn techniques for remaining calm and in control in difficult situations * Understand how to connect with an audience Participants will: * Have a clear understanding of themselves as communicators * Have begun to develop a receptive and playful approach to communication * Feel confident in their ability to communicate effectively  more...

Problem Solving & Decision Making Recognise This Behaviour? Maybe Today - Maybe Not! You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Dont put off this opportunity to learn how to overcome your hesitation and make smarter critical  more...

The Exceptional Trainer Introduction: With so many innovations in training this programme will cover all aspects from Training needs analysis to pre-course priming, to evaluation and post course acceleration of learning. You will explore best practice techniques and we will provide you with a complete and through insight into the complete training cycle. You will create added value at every stage of the process. An  more...

Investing in Recruitment & Selection ...difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day Recruitment & Selection course  more...

Onsite Search Engine Optimisation SEO Training Course ...pany money. SEO is not a science; it is not even that difficult, why waste time and money paying other companies for something that can be easily carried out in-house? This workshop will cover the onsite factors that influence search engine placement. Onsite optimisation is the first step in the SEO; you will learn all the onsite adjustments that your website needs in order to become search  more...

Search Engine Optimisation SEO Training Course 2 Day ...pany money. SEO is not a science; it is not even that difficult, why waste time and money paying other companies for something that can be easily carried out in-house? This workshop will cover the onsite factors that influence search engine placement. Onsite optimisation is the first step in the SEO; you will learn all the onsite adjustments that your website needs in order to become search  more...

Pay Per Click Marketing PPC Training Course ...the reality is that in practice this can be a lengthy and difficult process. Pay per click marketing or PPC can be used to get top positions in the search engines, even when you cannot get positions in the natural results. This method of online advertising is very cost effective; as you bid on key terms used by your customers and only pay when the searcher actually clicks through to your site.  more...

Assertive Behaviour There you go again you have said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours  more...

Competency Based Performance Management ...ion: 3 Days Introduction Managing performance is not difficult. Its about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison to getting the right focus, leadership, and  more...

Investing in Recruitment Selection ...difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day Recruitment & Selection course  more...

Positive influencing skills ...skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations.  more...

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables  more...

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...

Facilitating with confidence ...nce of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative problem-solving." Contents: The content of this course  more...

Motivational techniques Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to  more...

Managing difficult situations on the telephone ...on delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with difficult people Understand different types of behaviour Understand verbal and non verbal behaviour and its impact Develop  more...

Managing Effective Meetings ...or fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message when holding  more...

Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...

Managing unacceptable employee behaviour ... delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor performance, misconduct and gross misconduct Describe when to take corrective or punitive action  more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...jection etc.) including classic techniques about handling difficult trainees and controlling the group. Contents: The aim of this course is ultimately to enable delegates to build their skills and confidence in training session planning, design, delivery and evaluation. By the end of this course each delegate will be able to: Identify the link between training and organisational  more...

The Practioners Guide to Multivariate Techniques The introduction of the digital computer, and now the widespread availability of computer packages, has opened up a hitherto difficult area of statistics; multivariate analysis. Previously the formidable computing effort associated with these procedures presented a real barrier. That barrier has now disappeared and the analyst can therefore concentrate on an appreciation and an interpretation  more...

Facilitation Skills Facilitation Skills Become a more successful facilitator and trainer Whatever your training experience, it is always worth considering alternative approaches to engage and enrapture your audience. Developing your facilitation skills as a trainer can really help. This facilitation skills programme is run by experienced facilitators who will share the secrets of their success, describing in  more...

Professional Presentations Professional Presentations Know Your Audience, Prepare Effectively, Deliver with IMPACT It's not just the senior executives that make professional presentations. As a business professional you will be presenting every day through a multitude of formal and informal business conversations (meetings, sales calls, launches, training, one-to-one and many more). The purpose of this course is to  more...

Emotional Intelligence The ability to harness and manage emotions has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance. Learning how to motivate yourself, manage stress and inspire those around you is crucial to personal success. This session gives participants simple and practical models to become emotionally intelligent. For more  more...

Assertiveness Training Course A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. AUDIENCE Anyone who is looking to enhance their assertiveness skills AIM This course aims to raise confidence and increase the delegatea ™s ability to communicate confidently and assertively with colleagues and customers.  more...

Springboard Women's Development Programme Training Course Many women use the programme to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence. Others focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/ life balance. Who is it for? It is designed for any woman at any stage in her  more...

Facilitator Practitioner Training This in-depth course will turn you into a fully-trained independent facilitator. Youa ™ll learn about group dynamics, group development, workshop design, facilitation style, managing energy, dealing with issues, dealing with difficult personalities and a whole host of techniques for ideas generation, evaluation and selection. You will be able to generate high-quality output within compressed  more...

Dealing with Difficult People Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts a including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment.  more...

Presenting Pursuasively This course will give you a wide range of skills and techniques for presenting confidently, powerfully and persuasively. Learn how to structure your presentations for maximum impact, how to manage your nerves, engage your audience, manage difficult people and more. Youa ™ll soon be making confident, powerful and dynamic presentations.  more...

Conflict Resolution Provides a wide range of techniques to help you manage conflict within either a work or personal context. Wea ™ll share a number of powerful and practical techniques and strategies with you, enabling you to defuse situations, deal with aggressive behaviour, enhance communication and negotiation, generate commitment and improve relationships a and much more.  more...

NLP Skills for Classroom Management This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment.  more...