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	Program	Location
June, 2012
5th Jun	The Coaching Leaders Certification Program	Boston, MA	[Register]
25th Jun	Executive VIP Protection Planning	Wilmington, NC	[Register]

August, 2012
27th Aug	Protection of Computers Proprietary Information	Cambridge, MA	[Register]

September, 2012
4th Sep	The Coaching Leaders Certification Program	Chicago, IL	[Register]
24th Sep	Executive VIP Protection Planning	Cambridge, MA	[Register]

October, 2012
23rd Oct	The Coaching Leaders Certification Program	San Francisco, CA	[Register]

December, 2012
11th Dec	The Coaching Leaders Certification Program	Boston, MA	[Register]

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train the trainer

computer-based learning

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online tutorial

Difficult Training Seminars and Classes

From Target Learning

Target Thinking - Inside and Outside the Box

...difficulty thinking creatively under pressure? * Find it difficult to critically analyze new information? * Feel overwhelmed with your workload? If you answered "yes" to any of these questions - relax, you're perfectly normal. In many stressful situations, our high-level thinking skills can become less of a priority to our brain. So, why do some people consistently excel under pressure? more...

Target Training - Train the Trainer

Participants of this seminar will learn how to: * Increase employee attendance and motivation for each training class or meeting * Set up a training or meeting room to create an effective learning environment * Quickly recognize each student's preferred learning & thinking style * Adapt their instructional style and content to the audience type (before & during the training) * Use positive more...

From Performance Innovation LLC

Team Problem Solving ...ment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. This workshop focuses on a structured eight-step methodology used to find root cause, determine how to permanently solve a problem and prevent its more...

From The Career Center

PC Basics

...omputer, you can accomplish many tasks that might be more difficult and time-consuming to accomplish on your own. Some of those tasks might include writing a letter, analyzing numeric information, or maintaining an updated list of client information;however, before you use a personal computer, you need to understand what it is and how it works. In this course, that's what you will do. Once more...

Microsoft Excel Introduction To VBA

...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of the spreadsheet development. In this course, you will apply the Visual Basic for Applications (VBA) programming language to simplify many of more...

From Lorman Education Services

Administering the Family and Medical Leave Act Under the Current Regulations

...ur company take compliance risks during this historically difficult time in our nation. Given the high cost of dealing with attendance and leave issues, you will see a quick return on the investment you make in this crucial seminar. Don't miss this chance to learn cutting-edge techniques for coping with all the latest FMLA changes and hot issues - register today! Benefits for You - Avoid more...

The ABCs of Selling ...ared to handle every situation. /strong In today's very difficult world of selling, there is only one thing to do to make more sales: SEE more people. Perhaps there has been no more difficult time in selling than now, when no one is buying. Attend this seminar and understand what truly separates outstanding sales people from average performers. Steve Schiffman has been teaching sales people more...

EEOC Compliance

Benefits strong Save on costly discrimination lawsuits - keep your company's policies up-to-date. /strong Stay informed of current issues and recent court decisions to minimize your risk for discrimination charges - or even a lawsuit. Attend this seminar and get a comprehensive look at what you need to know to protect your organization from costly legal troubles. Discover the key reporting more...

Best Practices in ADA, FMLA and Workers' Compensation

...d this seminar and find out how to efficiently handle the difficult and confusing interplay of ADA, FMLA and workers' compensation in the workplace and - if worse comes to worst - in the courtroom. Benefits for You - Find out when leave must be granted under ADA, FMLA and workers' compensation laws - Comply with the ADA duty of reasonable accommodation - Properly fulfill your legal obligations more...

Special Needs Trusts: Planning for the Disabled and Elderly

... Families with a loved one with special needs face many difficult decisions. The family often wants to take care of the disabled individual financially but is faced with the possibility that the disabled family member may lose his or her public benefits. In some cases, a disabled or elderly person may receive assets through a personal injury lawsuit or inheritance that threatens his or her more...

Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays

...d this seminar and find out how to efficiently handle the difficult and confusing interplay of leave laws in the workplace, and - if worse comes to worst - in the courtroom. Benefits for You - Learn the basics of leaves of absence - including FMLA regulations - Find out what the ADA says about leave as a reasonable accommodation - Untangle the complex web of overlapping state and federal leave more...

Workplace Investigations

Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance more...

Everything a Construction Player Should Know About Insurance

...ues facing the parties and acquire tools for dealing with difficult contractors and insurance companies as well as the court system. Take advantage of this opportunity to make sure you stay current and stay out of trouble. Register today to reserve your spot at this can't-miss seminar! Benefits for You - Ease your liability insurance worries - Expert insight on the insurers' and more...

Overtime and the Salaried Employee: A Disaster Waiting to Happen ... go-forward basis, or do you pay retroactively? These are difficult questions to answer. Register today to hear examples that will answer these questions - and more. Benefits for You - Get up to date on recent Canadian overtime claims - Must-have strategies for monitoring overtime - Avoid common employer errors in the Ministry of Labour application process - Enhance your understanding of the more...

From Bold New Directions

Developing Emotional Intelligence

Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static; more...

From Lorman Education Services

Water Considerations in Land Development

...ights and endangered species protection has always been a difficult one. But this seminar is here to make sure you don't drown in complex water law. Register today to make sure you stay current on water considerations in South Carolina land development. Benefits for You - Find out what you need to know about the current development climate in South Carolina - Steer clear of penalties for more...

Approval and Funding of Infrastructure

... approvals for such infrastructure is often becoming more difficult. Attend this one-day seminar and get both essential background and cutting-edge insights on how to obtain financing and approvals for infrastructure development in Colorado, including creative measures such as private-public partnerships. Register today to make sure you stay on the cutting edge of your field. Benefits for You more...

From Learning Technologies, Inc.

Managing Through Tough Times

In todaya s economic climate, organizational change and transitions are inevitable. Although the ultimate goal is to strengthen your organization and teams, you will likely be faced with numerous obstacles, challenges and difficult decisions. Therefore, during our session we will discuss the need for the following as you begin to implement change within your organization. more...

Meeting Effectiveness

...o explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, more...

Conflict Management

...aling with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, more...

Giving and Receiving Feedback

...ess minimizes the fear and emotions often associated with difficult situations (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, more...

From Simons-White & Associates, Inc.

Problem Solving

...ment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. This seminar focuses on a structured eight-step methodology used to find root causes and determine how to permanently solve a problem and prevent its more...

From American Medical Institute

Advanced Airway Rapid Sequence Intubation Drugs RSI ...stigations Airway strategy aspiration risk predicted difficult direct laryngoscopy predicted difficult mask inflation known abnormal /narrowed tracheo-bronchial tree unexpected difficult ventilation unexpected difficult intubation can't intubate /can't oxygenate Preoxygenation a techniques //purpose Confirmation of position of tracheal tube within trachea Monitoring of more...

From Lumenbrite Training

FCP 200 Comprehensive Study of Final Cut Pro 7 This five-day, hands-on course teaches students to perform basic editing functions while becoming familiar with the Final Cut Pro user interface. In this course, you will cut a scene from the TNT television series Leverage, create a promo for Seaworld's Believe documentary, as well as master filters and effects as you edit a segment of Playing for Change, the international music-creation event. more...

From Tools 2 Succeed, Inc

Positive Attitude Workshop

Attitudes are contagious. Is YOURS worth catching? Learn to be the manager that successful companies fight to keep, and help your employees to have that positive impact too. Our attitude affects our behavior, which in turn affects our job performance. Learn to demonstrate good humor, dependability, integrity, and the ability to be a positive influence. HR Professionals: This program has more...

From Mitchell Phoenix

Expert Presentation Skills Development

For trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of more...

From Method Park America Inc

Webinar Value Proposition for Project Managers from Configuration Management

Why do we do Configuration Management and what value does it have for project managers? Lets face it the most frustrating software problems are often caused by poor configuration management. Do you recognize any of these issues? 1. The latest version of source code cannot be found 2. A difficult bug that was fixed at great expense suddenly reappears 3. A developed and tested more...

From Maverick Enterprises

Dive Into Microsoft Excel Spreadsheets and Workbooks

...stics or mortgage payments has never been easier, or more difficult. Microsoft Excel gives you the power to develop formulas using built-in functions, Use charts and graphs to predict trends and understand relationships, Consolidate data from several worksheets into one, Find and organize information by filtering, sorting, and grouping, Summarize and analyze data using PivotTables, Learn data more...

From Sapphire Training & Consulting, LLC

Identifying Your Style

Identifying your leadership style can be one of the most difficult tasks you undertake when moving from a management position to a leadership position. Most people think they know what their style is, but do they? This class will discuss what leadership style is and walk through some steps for building your own unique style. more...

Delegating

Delegation is not as easy as it sounds. When transitioning from manager to leader, this can be one of the most difficult tasks one can undertake. This class is designed to assist people in deciding what you can delegate and what you cannot based on your organizational culture. We will explore ways that you can let go of some work and allow others to play a key role in a work process. more...

From Requirements Solutions Group

How to Prepare and Facilitate Requirements Workshops

...e project. Getting the right stakeholders together can be difficult to impossible. The business analysis process is filled with uncertainty, both from a methods perspective as well as a business needs perspective. This training workshop presents a set of techniques that are designed to help the business systems analyst ask the right questions at the beginning of the project and effectively more...

From The Training AdvantEdge

Avoid Toxic Communication Becoming a More Skilled Communicator

This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people. more...

From Power Diversity, LLC

Professional Communicator Certification Program

Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver more...

ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes

... on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy Vampire Slayer. Imagine walking out of a workshop confident that you are armed with powerful tools and tactics that will enable you to effectively more...

Customer Service and Communication Skills for Call Centers

...cated with more power, precision, and empathy, even with difficult and demanding customers? Whether youa ™re in sales, customer service, or human resources, now you can learn the same step-by-step communication tactics used by master interrogators, world-class negotiators, and the worlda ™s most powerful communicators, because youa ™ll learn these skills the same way they more...

The Secret Language of Personality Types

This program deals with identifying and handling the nine different personality types--thus the title Enneagram, which comes from Enneas, the Greek word for nine. If you can answer Yes to any of the following questions, this program will be of help to you. 1. Do you find yourself having the same arguments with your family, co-workers, and friends, over and over? 2. Do you find the same more...

Step out of the Shadows and Speak

Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND more...

Tactical Communication Finding the Words

Imagine if everyone in your organization communicated with more power, tact, clarity, and skill. Do you notice people in your environment who could be more successful if only they were more polished communicators? Are you someone who struggles to find the words when the pressure is on? How would it feel if suddenly everyone in your office communicated with more confidence, clarity, and more...

From Turpin Communication

Open Enrollment Presentation Skills Workshop 2 days in Chicago

...give and take of interactive situations, and dealing with difficult situations and people. Throughout the course, you'll work on a real-life presentation of your choosing. All exercises are video recorded, but not replayed in front of the group. Instead, after each exercise, you'll watch your video with a coach. This private coaching will provide additional - and very valuable - feedback to more...

From Hands On Technology Transfer, Inc.

ASP.NET 3.5 Programming Using Visual Basic.NET

...d user controls. Students explore why state management is difficult within web applications and learn many different ASP. NET techniques for managing state, including application, session and view state objects, as well as effective use of cookies. Students also learn how to use ADO. NET to interact with data sources and display data. Other topics include: error handling and debugging; using more...

ASP.NET 4.0 Programming Using Visual Basic.NET

ASP.NET 4.0 Programming Using C#

ASP.NET 3.5 Programming Using C#

From RAMCO Software Training

RAMCO Software Training

... to key data in corporate applications are both making it difficult to make informed decisions in a timely manner." Click here for the full article on the evolving workforce. ________________________________________ New! Windows SharePoint Services. Do you need to collaborate with others on projects and are looking for a way to easily share documents? Office 2007 has shared workspace features more...

From Optivation

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions more...

From 4 Hour Training

Communicating in Teams

To Improve Communication Communication lies at the heart of organizational work. Our information systems, our personnel systems, our tracking systems - in fact almost all organizational systems - are dependent on effective communication. With the advent of team-based and flatter organizations, communication has become even more important than it was before. But sorting out how communication more...

From Honig IdeaGuides

Leading Effective Meetings

After attending this course your leaders' attendees will no longer feel like they are wasting their time at meetings. In fact, they may actually enjoy going to meetings (imagine!). Participants will learn how to... Use simple tools for creating a more directed focus in meetings. Make their meetings more productive - get things done in half the time. Make meetings more more...

From 4 Hour Training

Overcoming Objections

Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations. more...

From New Horizons

MCITP Enterprise Support Technician ...zed or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices. Prerequisites Successful candidates will also prove their expertise in installing and configuring hardware devices and drivers (including mobile and more...

From Linkage, Inc.

The Coaching Leaders Certification Program

...Difficult to master, coaching is a critical capability that requires practice, support, and continuous learning. Linkage has been specializing in leadership coaching for over twenty years, successfully guiding individuals, teams, and Fortune 500 organizations to drive behavioral change in alignment with their business strategy. The Coaching Leaders Certification Program is based on our more...

From Treeline Training, Inc.

Managing Managers ...rogram about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your more...

The Art of Influencing Others ...fective with each style. Learn methods for de-escalating difficult situations and resolving conflict effectively. Through a series of structured experiences, develop and learn to apply skills that improve your effectiveness when marketing your services in any communication skill. Course Objectives : Successful completion of this course will increase your knowledge of and ability to: more...

Conflict Resolution This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures more...

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these more...

From People Biz Inc.

Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th ... but to help motivate others, because she understands how difficult it can be to make a change. While working as a clinical dietitian at St. David's medical Center, she studied at Texas Culinary Academy to become a chef. Brenda then began a career as a personal registered dietitian and chef for a private family. In addition to her medical and personal chef experience she has taught classes more...

From World Institute for Security Enhancement

Executive VIP Protection Planning

...o. Sophisticated criminal or terrorist attacks are always difficult to detect or predict. They often appear to be committed without any warning or reason by individuals who just happen to act on a target of opportunity. In reality, quite often these acts of terrorism or criminal activity are well planned. They are more often carried out by intelligent, calculating individuals. They may be more...

From NR Computer Learning Center

Critical Success Factors for Project Managers 05 Day

...id ourselves, being a project manager is a very tough and difficult job. Nobody really likes to Herd Chickens their entire corporate life and be blamed for everything that goes wrong on a project. There just has to be a better way to be successful. Project managers need to be performing Damage Control all the time, be able to see the future to prevent problems from occurring, and take a more...

From World Institute for Security Enhancement

Protection of Computers Proprietary Information

...hat are his potential rewards? > How can we make it more difficult for him to succeed? The rewards available for criminals selling your information can be blindingly large, and their well-structured communities operate at an alarmingly sophisticated level. Commercial Organizations, Authorities and Vendors all continue to be at risk, and are all trying to address the problem more more...

From People and Processes, Inc

Skills for Maintenance Leadership and Supervision ...n an economic climate where skilled people are increasing difficult to find much less hire and retain. In addition to building a strong and vibrant workplace, the course demonstrates the leadership and supervision skills necessary to help drive the change required to sustain corporate initiatives. Recognize that 80% of change is really changing the behaviors of the people in the organization. more...

From IPexpert, Inc.

CCIE Voice Boot Camps IPexpert is the world leader in CCIE Voice boot camps, and we pride ourselves on our boot camp offerings. Unlike any other training companies, IPexpert's courses are taught by highly qualified and experienced CCIE Instructors that understand the CCIE Voice technologies that clients must master. Every IPexpert CCIE Voice boot camps can guarantee students will learn all topics and technologies more...

CCIE Wireless Boot Camp IPexpert, the world leader in CCIE Lab preparation training, prides itself on the fact that our CCIE wireless boot camp offerings are the most elite and most recognized in the world. Unlike any other training company in the world, IPexpert's courses are taught by engineers that live, breathe and understand the CCIE technologies that you must master. With decades of experience, and possessing many more...

From Bpminstitute.org

Business Architecture IT Architecture Alignment Cross-Disciplinary Alignment Strategies for Business IT

...d is intertwined with IT architecture. As a result, it is difficult to determine the impact of key decisions, deploy cross-functional initiatives, optimize key resources and funding, and streamline communication and deployments between business and IT. Strategic and tactical requirements drive solutions that are then reflected in the future state business architecture. The future state business more...

Using BPM Discipline with Six Sigma Lean Methodologies

...ational strategy. This allows organizations to complete a difficult transformation to one in which the entire organization is continuously focused on ensuring the customers' needs for effective process performance and the business' need for efficiency and profitability. By structuring the entire improvement initiative according to business processes there would be fewer overlapping initiatives more...

From People and Processes, Inc

Onsite Training - Skills for Maintenance Leadership and Supervision

...n an economic climate where skilled people are increasing difficult to find much less hire and retain. In addition to building a strong and vibrant workplace, the course demonstrates the leadership and supervision skills necessary to help drive the change required to sustain corporate initiatives. Recognize that 80% of change is really changing the behaviors of the people in the organization. more...

From IPexpert, Inc.

CCIE Routing and Switching Bootcamps IPexpert, the world leader in CCIE Routing & Switching training, prides itself on the most elite and recognized CCIE R&S boot camp offerings in the world. Unlike any other training company, IPexpert's courses are taught by engineers that develop, utilize and understand the CCIE technologies that CCIE candidates must master. Decades of experience, and many CCIE certifications, makes our team the more...

From Hospitality Concepts of St. Louis

Conflict Resolution Conflict Resolution is a class that is taught on premsis. Typically we look for a class size of a minimum 20 employees. This can be split up over 2 classes in a two day period. I will travel to your location and teach the seminar to your employees and empower your employees to handle difficult situations with guests, customers, clients and other fellow employees. Your employees will learn more...

From LaMarsh & Associates, Inc.

LaMarsh Managed Change(tm) Agent Certification

...gained the skills to apply Managed Change(tm) to complex, difficult change initiatives and have been certified as a "Change Agent". 2010 Schedule Segment 1 -- Facilitated Workshop delivered in Chicago: February 2-3, May 18-19, August 17-18, November 8-9. or Segment 1 -- e-Lesson -- Contact Lamarsh & Associates for schedule and related requirements. Segment 2 -- Activities are more...

From 911EDA, Inc

Advanced Altium Designer Training 911EDA, Inc. offers advanced Altium Designer Training. We have found that it is difficult to prepare a "standard" advanced training course because Altium Designer offers so many advanced features. The solution was to create a course based on our customers' needs. Our advanced instructor will work with you to identify the specific areas you want to cover and prepare material based on those more...

From PTR Training

Communication Skills Manager As a leader, your communication skills are your most important asset. This skill-packed program will help you better communicate with your employees, respond to conflict, handle difficult situations, and build professional relationships. Learn interpersonal skills to help you conquer office politics, develop rapport, and defuse bad situations. Increase cooperation, enthusiasm, personal more...

The Outstanding Supervisor

Performance starts at the top. Through this high-impact course, you will learn to evaluate performance, access responsibilities and increase productivity, even under difficult circumstances. Whether youa ™re moving into supervision or have been in management for years, wea ™ll teach you the skills that are needed to lead your team to remarkable results. more...

Interpersonal Business Communication

This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers. You will earn interpersonal skills to help develop professional rapport and defuse bad situations. You will increase cooperation, enthusiasm, personal productivity, and most importantly, job satisfaction. more...

From Interaction Management Associates

Dealing With Difficult People

...difficult people ruining your day? This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies and more...

From Youth Change

Kansas City, MO - Breakthrough Strategies to Teach and Counsel Troubled Youth

April 23 - 24, 2009 Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth

May 8-9, 2009: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more. more...

Portland, OR - Breakthrough Strategies to Teach and Counsel Troubled Youth

October 8-9, 2009: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Seattle WA - Breakthrough Strategies to Teach and Counsel Troubled Youth May 7-8, 2009: Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours more...

Phoenix AZ - Breakthrough Strategies to Teach and Counsel Troubled Youth December 11-12, 2008: Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours more...

Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available. Free sample more...

Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth

April 17-18, 2008: Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth

March 13-14, 2008 Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more...

Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth

March 13-14, 2008 Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are more...

Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth

Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are available. Free more...

The Problem Student Problem-Solver Workshops

Classroom Management for the Unmanageable Classroom

Learn how to manage even the most unmanageable classroom or group more...

Working with Troubled Girls

You can't use one-gender-fits-all methods with girls. Find out what to do instead. more...

From Courage Speaks, LLC

How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies ... 9 AM - Noon Bellevue MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies ...DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them successfully and confidently! Leta more...

Dealing with Negativity in the Workplace ...n to protect yourself from the emotional land mines of difficult people, stress, complainers, and more. Eliminate feelings of helplessness by becoming your own hero and taking charge. And learn to influence those around you, too. It takes more than a pep talk to build morale! Imagine what it would be like to work in a positive place. As a bonus, learn to deal with the causes of more...

From Vocal Ease

Pronouncing American English Intensive

...on in a small group and with 1: 1 help? Do you find it difficult to make yourself understood at work or in the lab? Would you like to be understood on conference calls? Then, this class is for you! Registration is now open! The group is limited to 12 participants and will have four instructors: one Speech Pathologist and three experienced pronunciation trainers, with significant more...

Pronouncing American English Intensive

...tion in a small group and with 1: 1 help? Do you find it difficult to make yourself understood at work or in the lab? Would you like to be understood on conference calls? Then, this class is for you! Registration is now open! The group is limited to 10 participants and will have three instructors: two Speech Pathologists and an experienced pronunciation trainer, with significant more...

From BeginLinux.com

Ubuntu 910 Live Server Course ...you can work from the manual while on a server. Help for Difficult Questions Live training provides immediate answers to difficult questions and immediate feedback. Flexible Class Time The instructor time is set up to allow complete flexibility with each student schedule and pace. Instructor Access Students will have weekly 2 hour sessions with a qualified instructor to discuss questions and more...

From Marigold Consulting

Delegation Made Easy for Type A Personalities Speaking from experience, letting go of the reins can be difficult for Type A people. Because you can't possibly do everything, delegating tasks is imperative. In this session, you'll learn the how, when, why, and who of effective delegation. more...

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on more...

Surefire Ways to Knock the Socks Off Your Interviewer Your interview is scheduled for next week. In this session, you'll learn ten ways to make a lasting favorable impression on your interviewer. After this workshop, you'll be prepared to answer difficult interview questions with grace and confidence and to ask the interviewer questions of your own that show you've done research on the employer. more...

Triage Job Search Strategies for Displaced Professionals ...'ve recently been displaced from a position, you know how difficult it can be to find work. This session covers the following topics:(1) guerilla networking tactics: meet-and-greets that make the difference; (2) creative financing: making your dollar go further during your job search; (3) parlaying your passion into a part-time money-making proposition; (4) setting up your own shop and more...

Youre Hired Now What Congratulations. You landed a new job. Whether it's your first or your twenty-first position, making a positive impression on the first day is vital. In this workshop, we'll explore ways you can impress, shine, and succeed on your first day on the job. Craft a professional image from the minute you walk through the door. It's not as difficult as you may think. more...

Transform Your Life Through the Power of Positive Thinking Explore how adjustments to your attitude and personal outlook make a difference in your overall contentment. Topics covered include recognizing and eliminating negative self-talk, showing gratitude affects your attitude, taking inventory of your relationships and cleaning house, every cloud has a silver lining, and learning how to encourage yourself when others don't. Participants will understand more...

From Best@Selling

Speed-Read People and Influence Them at Work

...ome people are easy to work with and others are much more difficult? You can make it easier to work with others when you understand how to a reada the people you work with. There are clues you can use that will show you what to do. What are the clues? You see the clues every day. Yet most people are unaware of them. As a result they miss the opportunities to use the clues and get the more...

From Pierson Requirements Group

Facilitated Session Leader ... from the instructor - Practice techniques for handling difficult groups and common people problems - Enhancing your skills as a facilitator - Building agendas and scripts for facilitating a successful session The objectives of the seminar are to: - Provide practical exercises for: active listening skills; planning a session; building agendas for decision making sessions; questioning more...

From Essential 6 business Training Ltd

Professional Boundaries The objective of this training is for those attending to understand the meaning of Professional Boundaries and be able to identify and prevent poor boundaries. Within social care settings, it is often very difficult for staff to be able to keep professional integrity while meeting the needs of clients. This can often lead to frustration on both sides. This training enables staff to understand good more...

From The Modeling Agency

Predictive Analytics and Data Mining - Model Development

...These databases contain so much data that it becomes very difficult to understand just what that data is telling us. There is hardly a transaction that does not generate a computer record somewhere. All this data has meaning with respect to making better business decisions or understanding customer needs and preferences. But how do you discover those needs and preferences in a database more...

From The Leaders Institute

High Impact Leaders

...s to this question are: Nervousness Speaking to Groups Difficult customers Employees that don't do what they're supposed to do Boring Meetings that run too long Coworkers that let the team down Personal conflicts Constantly increasing workload This course was designed to help people strengthen skills to overcome these and other challenges in the workplace and to help us more...

From TrainSmart, Inc.

Getting Organized ...oes your life feel chaotic most of the time? * Is it difficult to find emails, keep track of voice mails and sort through the clutter on your desktop? * Are you confused by the many tools available to help you get organized? Our Solution To Learn... * The benefits of getting and keeping organized * How to develop a filing system to organize paperwork, email and more...

Successful Negotiation Techniques Workshop The program includes information on devising a negotiation strategy, managing negotiation with difficult people, making appropriate concessions, what to do when a negotiation breaks down and six steps to follow consistent performance. This course uses experiential exercises customized to the negotiation situations commonly experienced in an organization. The participants learn and then practice more...

Dealing With Difficult People Through this highly interactive class, the participants will learn what behavior is difficult for them to handle and ways to control their reactions toward it. more...

From California Peer Support Association

Difficult Debriefings and Death Notifications

...Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants more...

From Fathom Corporate Training

NEGOTIATION SKILLS WORKSHOP

Negotiating is for some sheer misery. However, negotiation skills are critical whether selling products or services, purchasing supplies and materials, negotiating salary and job requirements or obtaining internal resources for project support. With skill and practice, facilitating a collaborative negotiation that leaves all participants victorious is achievable. This negotiations training more...

From Lean Manufacturing Consulting, Inc.

Evolver - Lean Manufacturing Training Kit - Full Edition

Evolver is a lean manufacturing training kit that includes all of the materials required to perform a full lean manufacturing deployment in any application and any product mix. Includes a lean manufacturing training presentation (CD) with over 200 informative slides. Many of the original lean concepts that were established by those involved in the original Toyota Production System are written in a more...

From Innovate Llc

CEE120 Fundamentals of TRIZ

Fundamentals of TRIZ This course can be held at your company site for 6 or more participants. Please call us at 1. 407. 780. 5585 or send an email to innovatellc@gmail. com This course offers a thorough introduction to TRIZ theory. TRIZ (the Russian acronym for the Theory of Inventive Problem Solving) is a unique knowledge-based design method. This course covers a thorough introduction more...

From Center for Family Development

Just Chill Learn how to stay Calm Cool and Collected for Summer ...hysical body tension or stress-related health issues > - difficult time unwinding or making relaxation part of their lifestyle > - excessive negative thinking or doomsday attitudes > - feelings of being overwhelmed by everyday life and lack of balance > - patterns of reactivity in relationships or impulsive behaviors Through honest self-appraisal, in-class demonstrations, and targeted more...

From Community Business College

Community Business College Kicks Off Spring Enrichment Classes With A Groupon

... lot of time. These methods allow people to save money in difficult economic times. Chocolate Candy Making Perfect for the upcoming holidays (Valentinea ™s Day, Easter, and Mothera ™s Day), this popular program provides students with a history of chocolate samples of various chocolates and learn how to properly melt, manipulate and mold chocolate to make delicious candy and more...

From Service Strategies

Support Specialist

...dvanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business more...

From Apex NDT Training Services

NDT NDE and NDI Training We specialize in Magnetic Particle, Liquid Penetrant Testing, and Ultrasonic Testing training certification to ASNT SNT-TC-1A. Our courses are conducted by profession ASNT NDT Level III instuctors. Our instrustors have 20 years of experience in teaching. We have a special talent for making difficult to understand information and explaining it in a way which makes sense to our students. Thank you more...

From Situation Management Systems, Inc

Positive Power and Influence

...e use of positional authority. * Manage and motivate difficult or non-performing employees. * Lead others through rapid change and uncertainty. * Improve cross-functional, supplier and client relationships * Become more effective team members/ team leaders. Who is the program for? The POSITIVE POWER AND INFLUENCE ® Program is designed to make influence a more...

Savvy Influencer

...ons can be extremely challenging if you need to deal with difficult people or complex situations. The results of these critical influence situations are what you are measured on. You are expected to create results! Situation Management Systems, Inc. has been researching the area of influence for over 30 years. Our experience and unparalleled customer service makes us a trusted partner in more...

From Knowledge Source Inc

Office 2007- New FeaturesTarget Student This course is a high-level overview of those features of Microsoft Office 2007 that a

... be much easier to use. In fact, you might find it a bit difficult to go back! Students will learn about the Microsoft Office button, Ribbon tabs and Ribbon groups, galleries, contextual Ribbon tabs, Live Preview, the Dialog Box Launcher, the Document Information Panel, and the Mini toolbar. Students will also work with the XML file format and the macro and non-macro file formats. In more...

Dealing with Difficult People Within an increasingly diverse work environment and global economy, there is an even greater potential for conflict in the workplace. This one-day seminar empowers participants with tools and techniques to deal more effectively and constructively with conflict and difference. By learning how to manage expectations and to use powerful communication strategies, conflict can be transformed into more...

From Lost Heritage Gong Fu Society

General Health and Wellness Exercise Classes

... unhealthy or otherwise uncomfortable person will find it difficult to meditate to a state of calmness or to use their internal energy when necessary. Training therefore concentrates on relieving the physical effects of stress on the body and mind. Meditation The focus, meditation, and subsequent calmness cultivated by the meditative aspect of Neigong/ Qigong is seen as necessary to more...

From Training4Breakthroughs

Emotional Intelligence Emotional Intelligence Programs a Emotional intelligence may be the best predictor of success in life." Time Magazine Leaders or team members who are weak in Emotional Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others. Without EI we may be unaware more...

From ProComm Ltd

Training with Confidence ProComm Ltd.'s Training with Confidence Program, was designed with the philosophy that learning should be fun as well as effective. This program will enable trainers to be more focused, more interactive and more creative when conducting their training sessions. Your Trainers will learn to: * Establish a productive, adult learning climate * Hone their delivery skills to become more more...

From Case Western Reserve University - Executive Education

How to Have Difficult Conversations Aug 14 2012 We live our lives as a series of conversations. Some conversations are controversial and confrontational while others are collaborative and creative. By understanding conversation styles, by practicing actual conversations, by raising awareness on what makes a conversation work, we can learn to move from the controversial to the collaborative, from the stymied to the creative conversation. In more...

The Coach Approach Initiating Dialogues for Effective Outcomes Sep 21 2012 ...t of a manager's role. Yet, for many reasons, it is often difficult for managers to make the transition from directing, controlling and evaluating (traditional management methods) to having a coaching conversation. This skill building workshop will ground you in the underpinnings of coaching and offer a "coach approach" to managing others. Using real-life scenarios, you will gain helpful more...

The Coach Approach Initiating Dialogues for Effective Outcomes May 7 2012 ...t of a manager's role. Yet, for many reasons, it is often difficult for managers to make the transition from directing, controlling and evaluating (traditional management methods) to having a coaching conversation. This skill building workshop will ground you in the underpinnings of coaching and offer a "coach approach" to managing others. Using real-life scenarios, you will gain helpful more...

From Soaring Eagle Enterprises

Customer Service Certification Series Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need more...

From Intertech

Implement Customize And Manage SharePoint Server 2007 And Search Server 2008 Training This 4-day course is designed to give SharePoint administrators basic and intermediate information and skills they need to design, implement, deploy, customize, and manage SharePoint Server 2007 Search and Microsoft Search Server 2008. Because the Search technologies are nearly identical between SharePoint Server 2007 and Search Server 2008, it is difficult to separate the two products in this more...

From E-learning Mind

Articulate Rapid E-learning Studio Pro Workshops and Online Training ...effective e-learning content that is also engaging can be difficult to juggle. We produce e-learning courses that target learning objectives in short 10-20 minute online modules so that learners can choose just the right topic at just the right time. Our e-learning development services include: > Articulate Presenter > Articulate Quizmaker > Articulate Engage > Articulate Rapid more...

From Conscious Sedation Consulting LLC

ACLS Airway Management Hands On Workshop Houston TX Oct 9 10 2010

This workshop will provide participants with American Heart Association ACLS ® Certification and provide a full day of emergency airway management techniques. Course consists of didactic lectures, intensive imaging, discussion and hands -on workshop with the world's most realistic airway mannequins and patient simulators. more...

From Communico Ltd.

The MAGIC of Customer Relations

...reements by using clear and specific language Handling Difficult Situations with MAGIC a Use The Five MAGIC Steps to handle complaints and challenging situations a Keep cool under pressure by managing your perception and your response a Measure the quality of each contact with The 33 Points of MAGIC Standard BENEFITS of MAGIC: a Increase associatesa ™ confidence in their more...

From Strategic Consulting Partners

Conflict Resolution and Managing Team Dynamics ...difficult people by learning how to communicate with them. Participant will learn constructive methods to influence situational outcomes. Participants will learn the process of diffusing tense situations. Leaders will learn how to manage conflict in their team for improved performance. We will be using an HRDQ Conflict Inventory Assessment tool for individuals to evaluate their own style of more...

From American Hypnosis Training Academy

Ericksonian Hypnosis and Brief Out-Come Oriented Pyschotherapy

...nxiety, conquer phobias, change problem behaviors, handle difficult relationships successfully, quit smoking, lose weight and more. You will learn to induce hypnotic trance with ease, and to use verbal and nonverbal multilevel hypnotic communication and metaphor to bring about rapid and lasting changes for your clients and for yourself. ERICKSONIAN APPROACHES to HYPNOSIS and BRIEF more...

From Stellar Risk Management Services, Inc

Highly Effective Debt Collection Techniques

Training Content * Acquiring use in collection terms and vocabulary * Grasping the fundamentals of the collection process * Understanding the 4 types of debtors * Responding to reasons for non-payment * Resolving problems preventing payment * Handling difficult conversations and situations * Reaching an equitable conclusion * Encouraging a positive dialogue * Maintaining more...

From Basic Learning Systems

Customer Driven Quality

...ers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem. Your customer more...

From Tony Coppage Associates

parenting in difficult times

Fun 16 hours of parenting tips and discussions based on real life examples. The curriculum is based on the S. T. E. P parenting program. Sessions are done in two to three hour sessions with follow up . All sessions welcome your youths attendance . Sessions may be scheduled to meet group needs. more...

From Dr Rick Goodman

Winning Strategies for Dealing with Difficult People

...ng bridges instead of walls -Communication techniques in difficult situations Learning Outcomes: -Identify the styles of difficult behavior and determine your own personal style -Build strategies for creating an atmosphere of positive communication -Identify ways people create and use conflict -Determine how and when to train, coach and counsel difficult employees -Develop more...

From POWER Optimism, LLC

Theres No Such Thing as Difficult People

...t, the work experience is often perceived as dealing with difficult people, leaving one feeling stressed, drained and burned out. The key to resolving communication difficulties is to take charge of reactions. This trainng teaches hands-on strategies to contain emotional flooding, neutralize communication negativity, and prevent interpersonal differences from triggering hot buttons. more...

From Synergisticit

Java J2EE Training and Placement ...lications. A Java job is one of the more stable jobs in a difficult economy. Why SYNERGISTICIT and Benefits you get: a Professional Training. a Limited students per batch a Expert guidance and mentoring during & after training and also on job a Professional environment driven by values and friendly relation a We get most of our candidates through reference by satisfied more...

From Ouellette & Associates Consulting, Inc

Achieving IT Service Excellence Based on our experience with tens of thousands of IT professionals, we know that you work very hard and are committed to providing your clients with excellent service. Unfortunately, IT folks deliver service based on what they, not their clients, think is important. This disconnect is why IT continues to miss the bulla ™s eye and think that achieving 100% client satisfaction is not more...

From Wintrac Inc.

FUNDAMENTALS OF LINUX Designed to provide the essential skills needed to be proficient at the Unix or Linux command line. This challenging course focuses on the fundamental concepts and tools which make Unix and Linux so powerful. Students in this course commonly span a variety of skill levels, from beginners desiring a solid foundation in Unix to experienced users seeking to fill in gaps in their knowledge. The more...

Managing Remote Teams ...difficult. But remotely managing teams of employees can seem almost impossible. This course addresses the special considerations of managing geographically dispersed teams, including establishing expectations for completing work and meeting deadlines, maintaining regular contact, legal and safety issues for employees working out of the office, and tips for long-distance coaching and motivation. more...

Managing Managers ...program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your more...

Enterprise Architecture for Managers ...g-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. This two-day seminar explores EA and the more...

Adobe GoLive CS2 - Level 2 ...difficult task. Web designing applications such as Adobe GoLive CS2 come with all the latest tools and features to design an attractive website. Though you may be aware of the basic features of GoLive CS2, you would now want to use its advanced features to build more sophisticated websites. In this course, you will be introduced to the advanced concepts of the Adobe GoLive CS2 web development more...

Object-Oriented Programming in C# Rev 21 ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start a thinking in objects.a This course introduces object-oriented concepts early, and C# is developed in a way that leverages its object orientation. A case study is used to illustrate creating a complete system using C# and .NET. Besides supporting more...

Introduction to Java Programming ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start a thinking in objects.a This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces more...

From Interpersonal Development

Negotiating Skills Benefits of Negotiating Skills a Negotiate better deals and contracts; a Immediately improve sales and revenue; a Deal with difficult negotiators; a Improve relationships; a Adjust your negotiation style for different situations; a Create a strong negotiating position (even if you think you are in a weak position); a Manage issues of gender and culture; a Become more...

From The Koenig Group

Managing Conflict in the Workplace ...a Power tips for handling various negative behaviors of difficult people a a Kid glove rulesa for handling confrontations with customers or clients Effective Communication: Your Key to Minimizing Conflict and Resolving Disagreements a The 3 Ca ™s of conflict communication a Essential communication skills for resolving disagreements a Conflict-escalating words that you more...

From Systemation

Certificate in Agile Development ...rrent development methodologies, project requirements are difficult to identify up front and are prone to substantial change. Technical risks are realized late in the project, costing precious time and money. Incorporating key enterprise functionality can take months, only to be delivered with a myriad of defects. It all leads to tense and adversarial relationships between the development team more...

From The Koenig Group

Customer Service

...walking away with a problem How to make even the most difficult customers feel welcomed and come back How to show employees that customer service really benefits them Learning Points Why how we perform matters What's different about good performance? Performance standards Turn complaints into opportunities Listening skills Assertiveness Effective more...

From Wintrac Inc.

Giving and Receiving Feedback (leadership development) ...to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate more...

Interviewing Skills for Managers ...ether, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus more...

From Interpersonal Development

Consultative Selling

...ter matching customer needs to products, and by resolving difficult situations to the customer? s satisfaction. Course Modules The consultative sales process Listening and probing for customer needs Overcoming objections and closing Up-selling and cross-selling Managing difficult situations for positive results Course Design The six modules are covered in two days. Learning activities more...

From Wintrac Inc.

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills more...

Microsoft Office Excel 2003 - Introduction to VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of spreadsheet development. In Excel 2003: Introduction to VBA you apply the Visual Basic for Applications (VBA) programming language to more...

Object-Oriented Programming in C # (VS 2010) This thorough and comprehensive five-day course is a practical introduction to programming in C#, utilizing the services provided by .NET. This course emphasizes the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are more...

Object-Oriented Programming Essentials with C # and DOT NET This course introduces the essential skills necessary for developing object-oriented programs on the Microsoft .NET platform. Understanding object-oriented programming (OOP) is essential for working with Microsoft .NET. As new as the Microsoft .NET platform is, experience has already shown that programmers who do not understand OOP have a significantly more difficult time in understanding and more...

Relational Database Design (Second Edition) ...difficult to know where to start when designing a relational database. It's easy to make the mistake of assuming that the functionality of a database will take shape over time, or the design will fall into place as you build the database. This course covers the steps to effectively plan and design functional, efficient databases. You can get a complete list of other Desktop Application more...

Microsoft Office Excel 2007- VBA ...n of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of the spreadsheet development. In this course, you will apply the Visual Basic for Applications (VBA) programming language to simplify many of more...

Conflict Management Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone more...

From Christine Donovan & Associates

Train the Trainer A five-day program for corporate trainers which covers: Planning Training; Training Methodology; the Training Process; Needs Assessments; Principles of Adult Learning; Training and Learning Styles; the Learning Cycle; Characteristics of an Effective Trainer; Motivating Others to Learn; Dealing with Difficult Trainees; Overcoming Nervousness; Designing Your Program/ Presentation; Elements of a more...

How to Be a Great Success in the Workplace ... service, and teamwork suffer tremendously. And in these difficult times, no business can afford to allow this trend to continue. This interactive, fun, and motivational workshop provides, not only valuable information, but a "boost" of energy, focus, and engagement. Through group exercises and a colorful, 150-page book, participants learn about and practice timeless skills for workplace more...

From Wintrac Inc.

EC Council Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna more...

Ethical Hacking and Countermeasures 50 (CEH) You might find yourself asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna more...

CISSP AND CISSO COMBINATION ...O is a premier security certification and one of the most difficult certifications to achieve, making training an important part of exam preparation. This 5-day course is designed to ensure a solid understanding of the popular 10 Security Domains areas of the Common Body of Knowledge (CBK). Students will learn about security policy development, secure software development procedures, network more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, more...

Giving and Receiving Feedback ...to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate more...

The Art of Effective Communication ...fficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those more...

Enterprise Architecture Bootcamp ...g-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. You can get a complete list of other more...

Fundamentals of DCOM,COM+ This class provides an introduction to the use of DCOM for building distributed applications. It provides details about the internals of DCOM so that students can optimize their applications to make effective use of DCOM. The class also deals with DCOM security - one of the more difficult aspects of DCOM. This class concludes by taking a look at COM+ the next version of COM to be released with more...

From CustomerCentric Systems, LLC

CustomerCentric Selling Custom or Public Workshops ...traditional selling behavior a Why some things are more difficult to sell than others a How risk-averse, non-expert organizations buy products/ services they don't fully understand. a How needs develop in the mind of the buyer a How needs develop across an organization a How they make the decision to buy a The key skills necessary to succeed in high-difficulty sales a How to more...

From Vantage Corporate Education

Leadership Foundations ...uccession planning and overall leadership development: Difficult Conversations: Communicating for Results: effectively communicating when the topics are tough, and the situation emotionally charged Coaching: helping individual employees improve their performance Influencing for Results: getting others to work with you when you have no direct authority or control over them Managing more...

Difficult Conversations - Communicating for Results ...difficult conversation in the workplace, people tend to do one of two things a they either take no action and avoid the conversation, or they approach the conversation ineffectively. Both options lead to negative results: * Weakened relationships * Damaged team morale * Damaged credibility Given the bottom-line impacts, addressing this challenge is more...

From Wintrac Inc.

Introduction to Java Programming Rev 6-0 ...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start "thinking in objects." This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces inheritance more...

From Tango Training LLC

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other. more...

From JEM Business Solutions

Managing Organizational Conflict

...he essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will set the groundwork for participants to acknowledge the impact that conflict can have on their job more...

From Training Connection

Communication Training

...Effective Business Communication (1 day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie Tickets ) http://www.trainingconnection.com or call 312.698.4475 Learning to more...

Customer Service

... customer complaints and problems To handle angry and difficult customers Interpret non-verbal communication Provide quality service over the phone Communicate effectively through e-mail Outline Unit 1: Customer Service Fundamentals Understand customer types Understand the importance of customer service Build rapport and communicate with customers more...

From Victor Martinez Reyes

Winning Negotiations

... do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part of being a social animal . But, professional negotiations has change, it is not any more an art in which you can rely more...

From Facilitation Plus

How to Run Meetings with Muscle

A full-day workshop, this program focuses on common problem dynamics in meetings and how to fix them. Up to 15 participants will bring real-life situations to be addressed by the instructor(s) and other participants. Confidentiality is assured. Attendees will learn: * the three techniques to manage difficult participants * how to handle the domineering talker * what will make people WANT to more...

From SalesSpeakerPro.com

A 2-Day Phone Sales Skill Training Event that Sets Targeted C-Level Business Appointments

...difficult to set C-level business appointments with who you want and when you want. And if you d don t set enough Targeted business appointments, you ll come up short on sales, profitability and performance at the end of the month. But ironically, most sales organizations don t have a phone sales skill training system in place to: Establish a winning sales Prospecting methodology more...

From Corporate Education Group

Making Your Ideas Theirs Advanced Communication Strategies

...ousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active listening skills. This course shows you how to decode the hidden clues and subtle cues in others words and behaviors and how to use more...

From Business Training Works, Inc.

Dealing with Difficult People

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

From Entelechy, Inc.

Handling Challenging Situations

Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...

Balancing Business and Customer Needs

Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our more...

You REALLY are The One at Your Company

You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the more...

From American Society for Training and Development, Nebraska Chapter

ATI Strategic Planning

...y go to those who invest in the inventories that are most difficult for the competition to copy -- their human inventories. During this workshop, participants will explore the trends that affect organizations the most and the implications on the workforce of these trends. Participants will discover how to build stategic plans for the training and development department that support the more...

From C M Health & Wellness Consultants

Customer Service Training for Health Care Professionals

When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians,Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more technologically more...

From Corporate Education Group

Introduction to Java Programming

...gramming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start thinking in objects. This course introduces object-oriented concepts very early, and Java is developed in a way that leverages its object orientation. Most of the course emphasizes simple classes without inheritance. The last chapter introduces inheritance more...

Linux Fundamentals

...ability to construct shell scripts to automate routine or difficult operations. Prerequisites for this class are are solid understanding of computing functions. Courseware supports latest versions of Red Hat Enterprise Linux, Fedora Core,� SUSE LINUX Professional, and SUSE LINUX Enterprise Server.� LNX120, LNX250, and LNX275 courses map to LPI Level One exams and certification. LPI has more...

Women's Institute for Managerial Excellence

In a rapidly changing and increasingly complex and diverse world, our "mental maps" are not always adequate to chart the territory through which we must travel. This seminar, designed and delivered by women, aims to provide not just an informational, but also a transformational learning experience. more...

From Speech Advantage, LLC

Foreign Accent Modification

... people understanding your English? Pronunciation can be difficult for non-native English speakers because they try to apply rules of their native language to English. Poor communication skills can impede productivity and sometimes even inhibit advancement within companies. Companies value employees who effectively communicate with co-workers, customers, and clients. Don't let marginal more...

From Proven Training Solutions

Defusing Difficult & Demanding Customers

More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities. more...

Handling Employee Attitude Problems

Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work. more...

Management Skills for Newer Supervisors

Help supervisors and managers become more effective leaders. Learn to motivate people through coaching and counseling. Build employee trust through consistent supervising and managing. Use delegation skills and training to maximize our human resources. Constructively discipline and fairly evaluate employee perfomance. Handle difficult employees and situations. more...

Overcoming Negativity in the Workplace

Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people. more...

From Hawk Associates

Customer Service Certificate

Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career more...

From Kirk Miller & Associates, Inc.

Overcoming Negativity in the Workplace

Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and more...

Dealing With Difficult Customers

Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill. more...

From Jim McGuirk & Associates

Presentation Skills

...difficult tasks required of a person is to make a presentation. Whether the presentation is to one person or many, there is a significant amount of pressure on the speaker to do well. The presenter is called on to develop and communicate an organized message while simultaneously holding the audience s attention. The more...

From GHR Training Solutions

On Top of Stress

The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as more...

From Alliance Training and Consulting, Inc.

Customer Service in the Public Sector

Learn positive communication skills to deal effectively with the most demanding customers and difficult situations. more...

From Jim McGuirk & Associates

How to facilitate a meeting

...difficult and complex task. It calls for handling people and information over a considerable time. HOW TO FACILITATE A MEETING concentrates on moving a meeting to a specified goal. We address what the facilitator needs to prepare and organize to lead and coordinate a meeting. Portions of our programs, Speaking & more...

Written Talks

...r preparing a written script. Reading a written script is difficult. The principal difficulties are losing contact with your audience or making a mistake with the reading. Many times a script is too smooth, and although perfect grammatically, and beautifully structured, it is unnatural for the listener to hear. It can easily sound too artificial and not the true thoughts and feelings of the more...

From Henderson Training

Assertiveness Skills

Assertiveness Skills "An issue of rights - yours and others" When we examine communication styles, we find that people prefer working with managers who are assertive rather than passive or aggressive. When managers use assertive behaviors on the job, they promote respect and confidence not only in themselves, but also with others in the organization. Assertiveness Skills is designed to provide a more...

Handling Challenging Conversations

...nows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either way, the situation often gets worse and impacts more...

From Guru Labs

Linux Fundamentals: Guru Labs GL120

Designed to provide the essential skills needed to be proficient at the Unix or Linux command line, this challenging, highly praised course focuses on the fundamental concepts and tools which make Unix so powerful. Students in this course commonly span a variety of skill levels, from beginners desiring a solid foundation in Unix to experienced users seeking to fill in gaps in their knowledge. Like more...

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