Difficult Telephone Seminars - Training Resources

Claims Management Techniques in Workers' Compensation Cases ...difficult and costly ramifications for management personnel in all business and industries. Many parties are involved in every aspect of a claim, including your insurance carrier or servicing agent and counsel, but each of them has to be dealt with in a very different manner. You will learn how to successfully investigate an accident and use this information to communicate with these parties,  more...

The Art and Science of Ethically Firing a Client BenefitsSo you think distancing yourself from an uncooperative client is as simple as saying, in the words of Donald Trump, 'You're fired.'? Not so. Both ethical and fiduciary considerations come into play when a lawyer seeks to withdraw from ongoing representation of a client. This teleconference will provide a detailed discussion of those ethical rules, as well as the impact of withdrawal on  more...

Techniques to Prepare for Difficult Employee Discussions ...- Join us for this Lorman teleconference on preparing for difficult employee discussions with employment expert Paul Falcone, author of 101 Tough Conversations to Have with Employees (AMACOM Books, 2009), so that we can strategize together over how to handle some of the most challenging conversations you'll ever have with employees. We'll discuss the rules of workplace engagement, holding  more...

How to Succeed at Selling to Difficult Customers ...their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable opportunities. Level the playing field and sell from a position of strength. You'll gain valuable insight on how to create and sell value, understand what really motivates your customers, gain access to the right people, qualify opportunities up front before you  more...

Rewards Transformation: A Unique Approach to Total Rewards Strategy and Design in the Current Economy ...d 40 percent of company's revenue and in many cases it is difficult to demonstrate ROI. This teleconference presents a unique approach to total rewards strategy, design and cost management called rewards transformation. Rewards transformation focuses rewards investment on employees in critical workforce segments who can contribute the most business value in return. Key components of the rewards  more...

Affordable Housing: Finance and Development, How to Maximize the Available Resources ...uity to build affordable housing has become more and more difficult as investors sit this one out while the market stabilizes. This teleconference will highlight the issues, problems, causes, recent trends, what can be done and what is being done to address and stabilize the affordable housing market. It will also discuss how the various government stimulus concepts and programs may prove  more...

Basics of Reverse Osmosis for Brackish Groundwater Treatment ...tion design, operation and maintenance are faced with the difficult task of keeping current on the rapidly changing technology. Reverse osmosis membrane products change as the suppliers introduce new models. How and when to best apply these products and what features and benefits they offer must be analyzed before optimum performance can be realized. Additionally, tools such as design and  more...

Taxation of Gifts, Prizes, Bonuses and Awards ...difficult economic times, employers are looking to provide benefits to employees with the least cost, both to them and employees. Gifts and prizes can be a good yet inexpensive way to boost morale, unless employers and employees alike fail to understand the tax consequences and end up with an unintended and unwanted tax bill. This teleconference will explain the tax consequences of gifts,  more...

Document Retention and Destruction: What Human Resource Professionals Must Know ...andling the documentation of employees is one of the most difficult and tedious tasks that human resources professionals need to perform for their organizations. Knowing the proper procedures to follow to document employees in the workplace is a key skill needed by most human resources professionals. This teleconference will provide you with information on the key concepts and issues  more...

Contractor Selection ...difficult financial times when construction is considered, it is vital to have the best construction team members available. While design professionals, lenders and other professionals are important for a successful project, in these 'watch the bottom line' times, the contractor you place in charge of the work is the most important person on the project. This teleconference will assist you  more...

Low Quality Asphalt: How to Avoid Problems Down the Road ...htmare. How to turn it into a high quality asset can be a difficult question. That's what this teleconference is about. Reconstruction of asphalt pavements, whether a roadway, commercial parking lot or large distribution center, can be time consuming and very expensive. Costs associated with loss of use can easily exceed costs of construction. We will discuss alternate methods of rehabilitation  more...

Working With Challenging Parents: Strategies and Techniques ...le. Solution: The teleconference examines a spectrum of difficult parent situations, including parents who are persistently demanding, have extreme beliefs about what benefits their child, are in denial, chronically fail to follow through and parents of students who demonstrate high risk behaviors. This teleconference will provide you with an understanding of the factors that inflame and  more...

Workers' Compensation Handbook Best Practices ...he costs of legitimate claims is a daunting task. In this difficult economy, it is essential that all employers take every step they can to reduce their workers' compensation exposure and costs. This 90-minute teleconference is geared to provide you with the best handbook practices - policies, procedures and techniques - for staying in control of your workers' compensation claims and explaining  more...

Employee Engagement in Troubled Times ...on more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in organizational retrenching, reduced staffing levels and increased workloads, and constrained compensation budgets. Nonetheless, there is opportunity amid the economic uncertainty. Careful attention to positioning individuals and teams to succeed will not only allow organizations to  more...

Current ERISA Fiduciary Issues for Financial Institutions ...difficult and complicated issues under ERISA's fiduciary rules. The current economic downturn has given rise to a new round of legislative and regulatory initiatives regarding ERISA's fiduciary rules and has more generally affected the manner in which ERISA may affect financial institutions. In addition, the regulatory environment continues to evolve, apart from any impact from the present  more...

Managing Post-Construction Claims BenefitsClaims that arise after project completion can ruin a previously successful job. Such claims arise from a host of problems, such as physical failures, unpaid lower tier contractors, undiscovered defects of design and construction, and personal injuries. Taking steps to avoid such claims is prudent but companies also need strategies to deal with claims that inevitably arise. This  more...

Lender Liabilities ...overy of unsecured creditors in bankruptcy cases. In this difficult environment, lenders and their counsel need to pay close attention to the legal and practical implications of lender liability claims and be able to distinguish those claims that present real legal and economic risk from those that are simply negotiating ploys. This teleconference will analyze the most common lender liability  more...

Managing External Health Information ...ords into the facility's medical records is becoming more difficult. This teleconference will attempt to address these issues and offer practical guidance for those responsible for managing these health records. Medical records directors, health information directors, coders, business managers, office managers, nurses, hospital administrators, billing managers, social workers, counselors,  more...

Construction Site Hazard Prevention ...ments to field activities may not be consistent. The most difficult aspect of establishing an effective safety plan involves the establishment of proactive hazard recognition and accident prevention systems. We all want our workers to go home at the end of the day safe and sound to their families. This teleconference will help you achieve that goal by understanding how to evaluate your current  more...

Cumulative Impact Claims ... However, cumulative impact claims may be one of the most difficult claims to present and prove at trial or in arbitration. Evidentiary issues, logistics of proving what the cumulative impact was and proving damages can prove to be very difficult. Defenses to cumulative impact claims can also render a claim meaningless without ever getting to the merits. This teleconference will explore the  more...

401(k) Plan Costs Including Recent Update on Supreme Court Rule LaRue v. DeWolff, Boberg & Associates Inc. ... decision makers face increasingly tough choices and more difficult compliance challenges when it comes to providing 401(k) plan benefits. Arguably, the most rapidly evolving yet least understood element to this challenge is posed by the rigorous ERISA fiduciary laws - which can cost you plenty if you're not prepared! n nThis teleconference will provide a best practices review and overview of  more...

Lease vs. Buy: Choosing the Best Option ...through lease programs or by purchases is one of the most difficult and important decisions faced by businesses every day. Making the wrong choice can not only result in economic loss but significant disruption of business, loss of time and opportunity. This teleconference will provide you with a comparison of the benefits and pitfalls of financing business equipment through equipment lease  more...

Grant Applications From Beginning to End nGrants are highly competitive. With the down turn in today's market they are becoming even more competitive as business and investors are looking at grants to leverage their position. Grants that are easy to find are the most competitive and most difficult to receive. Grant money is free money, in the sense that it does not have to be repaid like a loan. Getting grant funding takes skill,  more...

Return on Investment for Wellness Programs ... compensation staff members are all too familiar with the difficult - some say impossible - task of controlling health insurance costs. Implemented properly, a good wellness plan can and will deliver a positive return on investment and provide a driving force behind lowering health plan costs. But how do you create it, implement it and effectively measure the results to ensure success for the  more...

From Contact to Contract: The Ladder Approach to Managing a Sale ... even with prospects who do become clients the process is difficult, fraught with worry and uncertainty, and wastes a great deal of the salesperson's time and energy. Managing a sale need not be chaotic. The ladder method is a logical progression process that will allow you to maintain complete control of the sales process, save time and energy by keeping your prospect engaged and committed,  more...