Instructor Led Difficult Callers Training Classes

Using the Telephone Professionally Objectives: By the end of the program, participants will be able to: Assess their strengths and areas of improvements in their telephone skills. Understand the important role of the telephone in today's competitive environment. Use voice management techniques to maximize effectiveness. Create a positive impression with customers. Acquire professional telephone skills. Understand the essentials more...

Handling Conflict on the Phone This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. more...