Instructor Led Difficult Callers Training
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
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 discount pricing |
 online tutorial |
From Last Minute Training
Customer Satisfaction Servicing Customers on the Telephone
Participants who complete this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and
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From Communico Ltd.
The MAGIC of Customer Relations
INTRODUCTION
Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
COURSE OBJECTIVE
Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs
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INTRODUCTION
Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
COURSE OBJECTIVE
Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs
more...
From Arcadia Alive Ltd
Handling Conflict on the Phone
This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone.
This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.
more...
This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone.
This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.
more...
