Instructor Led Difficult Conversations Training - Training Resources

The Service Culture "The Service Culture" is a unique experiential learning event based on proven principles and strategies, which, if properly applied, can change the way things are done at your workplace, positively. "The Service Culture" helps organizations and individuals to catch the energy, release their potential, improve service, enhance performance, develop conscience and boost morale. Take-away: This  more...

Crucial Conversation - personal effectivenss and communication skills Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...

Difficult Conversations Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.  more...

Highly Effective Debt Collection Techniques Training Content * Acquiring use in collection terms and vocabulary * Grasping the fundamentals of the collection process * Understanding the 4 types of debtors * Responding to reasons for non-payment * Resolving problems preventing payment * Handling difficult conversations and situations * Reaching an equitable conclusion * Encouraging a positive dialogue * Maintaining  more...

Leadership Foundations ...uccession planning and overall leadership development: Difficult Conversations: Communicating for Results: effectively communicating when the topics are tough, and the situation emotionally charged Coaching: helping individual employees improve their performance Influencing for Results: getting others to work with you when you have no direct authority or control over them Managing  more...

Difficult Conversations - Communicating for Results ...r Results gives participants a third option - approaching difficult conversations well so that they preserve their relationships and deal with the tough issues. Communicating for Results enables organizations (by enabling individuals within those organizations) to leverage interpersonal skills as a path to improved business results. Results * Better working relationships *  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...