Instructor Led Difficult Customers Training
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From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
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Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make
more...
From Cosensa Learning & Development Ltd
Customer Care - Developing a Care Culture
Course Objectives:
Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care
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Managing difficult situations on the telephone
Course Objectives:
This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone.
Contents:
By the end of the session
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From Corporate Training Services
Customer Relations
This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
more...
This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
more...
From Asktenali.com
Customer Care Training
Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities.
Asktenali. com is your perfect choice for your
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From Courage Speaks, LLC
How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies
...he confidence to apply your new strategies with your most difficult customers.
What you will get:
Each participant recieves a comprehensive workbook with dialogs, strategies, tips and tools for future use. You also get a certificate and a quality guarantee.
Meet your instructor, Kathy Botea ™
Kathy has made a career of providing empowering tips, tools and strategies to enable people
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Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies
...he confidence to apply your new strategies with your most difficult customers.
What you will get:
Each participant recieves a comprehensive workbook with dialogs, strategies, tips and tools for future use. You also get a certificate and a quality guarantee.
Meet your instructor, Kathy Botea ™
Kathy has made a career of providing empowering tips, tools and strategies to enable people
more...
From The Leaders Institute
High Impact Leaders
...s to this question are: Nervousness Speaking to Groups
Difficult customers
Employees that don't do what they're supposed
to do
Boring Meetings that run too long
Coworkers that let the team down
Personal conflicts
Constantly increasing workload This course was designed to help people strengthen skills to overcome these and other challenges in the workplace and to help us
more...
...s to this question are: Nervousness Speaking to Groups
Difficult customers
Employees that don't do what they're supposed
to do
Boring Meetings that run too long
Coworkers that let the team down
Personal conflicts
Constantly increasing workload This course was designed to help people strengthen skills to overcome these and other challenges in the workplace and to help us
more...
From Riti's Murder Games
Customer Delight Workshop
Why worry about customer orientation
This module defines what customer delight is and how it is different from customer satisfaction
a What is customer satisfaction
a What is delight
a How does delight differ from satisfied customers
a Examples of customer delight a Group task/ case study
a Impact on revenue
Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min
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From Service Strategies
Support Specialist
...dvanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business
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...dvanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business
more...
From PSNL Business Solutions
Management Leadership Skills Development Workshops 2011
PSNL Business Solutions is focused on working with you to meet this need for skills development in your organization in a practical way that delivers measurable positive impact to your business through specific skills development programs.
Based on our understanding of Adult Learning, the Nigerian market and working relationships with professionals in the Learning & Development field, we have
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From Training4Breakthroughs
Emotional Intelligence
Emotional Intelligence Programs
a Emotional intelligence may be the best predictor of success in life."
Time Magazine
Leaders or team members who are weak in Emotional Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others.
Without EI we may be unaware
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From Excel Thru Learning
5-Star Customer Service
This program teaches you how to provide structured superior Customer Service. It gives participants the tools necessary to provide outstanding support as well as effective communication skills, techniques to handling difficult customers and learn conflict resolution strategies. It encourages ways to build strong relationships and teaches participants how to manage business related stress.
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From Soaring Eagle Enterprises
Customer Service Certification Series
Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need
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From Segullah and Company Limited
DEALING WITH DIFFICULT PEOPLE IN THE WORKPLACE
Overview:
Difficult people are everywhere. They may be our co-workers or our team members, our bosses or our employees, our vendors or suppliers, or even, sometimes, our selves. Learning to work with and alongside these difficult people is a key skill in todaya ™s fast changing and ever-evolving business world. Using co-operation, collaboration and compromise rather than competition or
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From Basic Learning Systems
Customer Driven Quality
Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle
more...
Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle
more...
From Live to Learn
Customer Service Excellence
How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction?
Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence.
Allow us to help you develop a service culture, which sets you apart from the
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How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction?
Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence.
Allow us to help you develop a service culture, which sets you apart from the
more...
From Effective Outsource Networks
Managing Challenging Customers Professionally 28 29 Nov 2012
...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry.
Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth
more...
Managing Challenging Customers Professionally 25 26 Sep 2012
...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry.
Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth
more...
Managing Challenging Customers Professionally 31 May - 1 June 2012
...t impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry.
Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth
more...
From The Koenig Group
Customer Service
...walking away with a problem
How to make even the most difficult customers feel welcomed and come back
How to show employees that customer service really benefits them
Learning Points
Why how we perform matters
What's different about good performance?
Performance standards
Turn complaints into opportunities
Listening skills
Assertiveness
Effective
more...
...walking away with a problem
How to make even the most difficult customers feel welcomed and come back
How to show employees that customer service really benefits them
Learning Points
Why how we perform matters
What's different about good performance?
Performance standards
Turn complaints into opportunities
Listening skills
Assertiveness
Effective
more...
From Training Connection
Customer Service
... customer complaints and problems
To handle angry and difficult customers
Interpret non-verbal communication
Provide quality service over the phone
Communicate effectively through e-mail
Outline
Unit 1: Customer Service Fundamentals
Understand customer types
Understand the importance of customer service
Build rapport and communicate with customers
more...
... customer complaints and problems
To handle angry and difficult customers
Interpret non-verbal communication
Provide quality service over the phone
Communicate effectively through e-mail
Outline
Unit 1: Customer Service Fundamentals
Understand customer types
Understand the importance of customer service
Build rapport and communicate with customers
more...
From Entelechy, Inc.
Handling Challenging Situations
Handling Challenging Situations
Overview
If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB!
This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.
more...
Handling Challenging Situations
Overview
If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB!
This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.
more...
From Kirk Miller & Associates, Inc.
Dealing With Difficult Customers
Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.
more...
Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
