From 123-CBT Computer Based Training
Communicating w Difficult People Working with Difficult Employees 

...Difficult
Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn
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Frontline Leadership Preparing to Lead 

... communication methods to build better relationships with difficult employees. Learn To List the steps a learning organization takes to build a progressive environment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership.
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