Instructor Led Difficult People Training - Training Resources

Professional Development Workshops Time Management Stress Management Conflict Resolution Interacting with Difficult People Effective Communications Skills Customer Service Team Building  more...

Successful Negotiation Techniques Workshop The program includes information on devising a negotiation strategy, managing negotiation with difficult people, making appropriate concessions, what to do when a negotiation breaks down and six steps to follow consistent performance. This course uses experiential exercises customized to the negotiation situations commonly experienced in an organization. The participants learn and then practice  more...

Dealing With Difficult People Through this highly interactive class, the participants will learn what behavior is difficult for them to handle and ways to control their reactions toward it.  more...

Intra-Personal Effectiveness 5 different trainings and workshops are conducted to enhanced your employee's performance capacity.Develop competencies that are essential for achieving peak performance as group - working in groups Variety of Training programs offered by Turning Point Management Consultants - # Handling Difficult People People skills # Understanding body Language # Customer Relationship skills #  more...

Trainings offered by Turning Point Management Consultants Training and Development Trainings and developmental activities customized in consultation with the HR team and based on Need analysis. Diagnosing relevant competencies required for achieving greatness and competent organizational growth ambitions and developing and implementing comprehensive result oriented competency development plan is the strength of Turning Point Management Consultants. Our  more...

Crucial Conversation - personal effectivenss and communication skills Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...

Corporate Software Training Soft-Skills Training Foreign Language Training ...y Management * Stress Management * Dealing with difficult people * Interviewing skills * Train the trainer We specialize in providing the Gurus for the following technologies: 1) Language &Technology * Application Development o C/ C++/C# o Smalltalk o Java o VB/ VC * Enterprise Application Solutions  more...

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous for  more...

Effective Personal Skills for PAs Executive Secretaries and Office Managers ...tips and tools on how to manage and handle with conflict, difficult people and situations? Could you work more in less time and could prioritizing reduce some of the stress of your job? What will be the effect of building your Personal Profile & Impact? Do you have these and other questions as well? Then this is the course for you! This practical two day course is designed for those  more...

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other.  more...

Managing Organizational Conflict ...he essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will set the groundwork for participants to acknowledge the impact that conflict can have on their job  more...

Inclusiveness Diversity Ethics Two-day workshop this Inclusiveness, Diversity & Ethics program will provide an excellent foundation in all of the skills and behaviours required to be an outstanding manager. Now that organisations are faced with incresing volatility, uncertainty and change, they need a diversity of ideas, approaches and backgrounds.Valuing difference isn't about ensuring political correctnesss, it's a necessity  more...

Communication Training ...Effective Business Communication (1 day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie Tickets ) http://www.trainingconnection.com or call 312.698.4475 Learning to  more...

Supervisory and Management ...Resolution Coaching and Teambuilding Dealing with Difficult People Effective Performance Appraisals La gestion efficace des employ s - notions fondamentales en supervision Managing for Superior Results I: The Fundamentals of Supervision Managing for Superior Results II: Managerial Leadership Managing for Superior Results III: Transformational Leadership Managing  more...

Conflict Management Skills for dealing with customers ... individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways to deal with conflict. This will be  more...

Management Development The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific  more...

DiSC Behavioural Styles How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the  more...

Re-inventing Leadership ... How to handle conflict and difficult people. How to break the bad habits of a lifetime, and create new good habits. Training style The master class will feature many forum-based practical  more...

Conflict Management Skills ... individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches including short demonstrations,  more...

Handling Conflict With Skill All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles  more...

Communicate Effectively With Practically Anyone! Most people depend upon rapport happening accidentally and most have rapport only with a limited number of people. Learn how to create and maintain rapport with almost anyone in this practical and valuable seminar You will learn how to use "Blending" to make a connection quickly and how to recognize and match communication styles to assure effective, win-win interactions while building rapport and  more...

Dealing with Difficult People Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Managing Poor Performance Sooner or later every manager comes across someone whose performance is not meeting expectations. We will help you understand the reasons behind poor performance and develop the skills needed to handle it firmly but fairly.  more...

Respectful Relationships This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior  more...

Positive and Effective Conflict Management Skills (for the workplace) ...n and unresolved resentment Understand how to deal with difficult people without priming the conflict pump Learn conflict communication skills for a variety of situations Improve your business and personal relationships Leverage the professional credibility of your person and your business. Be Honest. Do you o Allow mounting resentment to spoil your promotional chances at  more...

Women's Institute for Managerial Excellence In a rapidly changing and increasingly complex and diverse world, our "mental maps" are not always adequate to chart the territory through which we must travel. This seminar, designed and delivered by women, aims to provide not just an informational, but also a transformational learning experience.  more...

Handling Employee Attitude Problems Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.  more...

Overcoming Negativity in the Workplace Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people.  more...

Customer Service Certificate Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career  more...

Overcoming Negativity in the Workplace Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and  more...

On Top of Stress The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...