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Difficult People Training Seminars and Classes

From Wintrac Inc.

Managing Managers Why a program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your more...

From Learning Technologies, Inc.

Meeting Effectiveness

...o explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, more...

From Meirc Training and Consulting

Key Managerial Skills for New Managers and Supervisors - Management

By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal more...

Key Managerial Skills for New Managers and Supervisors - Leadership and Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Understand how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI). Empower employees through delegation. Deal successfully with difficult more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies ...o passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image. How You Will Benefit, objectives: By the end of the program, participant will be familiar more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

From Tools 2 Succeed, Inc

Positive Attitude Workshop

Attitudes are contagious. Is YOURS worth catching? Learn to be the manager that successful companies fight to keep, and help your employees to have that positive impact too. Our attitude affects our behavior, which in turn affects our job performance. Learn to demonstrate good humor, dependability, integrity, and the ability to be a positive influence. HR Professionals: This program has more...

From Contacts Plus

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

Dealing with Difficult People ...Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. more...

From RapidBI Ltd

Ready made training content courses

Looking for a course, but it is not cost effective for you to put everyone on it? then why not look at our ready-to-use training materials. Everything you need including detailed trainers notes, participant handouts, certificates, ppt slides etc WRITTEN WITH YOU IN MIND These packs have been written with non-trainers in mind. Our trainers notes will take you step-by-step, page by page and more...

From World Class Productivity Inc

People Skills The Secret Behind Project Success Project management excellence goes beyond producing project charters, detailed schedules and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes more...

From WWP Training Ltd

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people. more...

From The Training AdvantEdge

Avoid Toxic Communication Becoming a More Skilled Communicator

This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people. more...

From Power Diversity, LLC

Professional Communicator Certification Program

Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver more...

ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes

... on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy Vampire Slayer. Imagine walking out of a workshop confident that you are armed with powerful tools and tactics that will enable you to effectively more...

The Secret Language of Personality Types

This program deals with identifying and handling the nine different personality types--thus the title Enneagram, which comes from Enneas, the Greek word for nine. If you can answer Yes to any of the following questions, this program will be of help to you. 1. Do you find yourself having the same arguments with your family, co-workers, and friends, over and over? 2. Do you find the same more...

Step out of the Shadows and Speak

Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND more...

Tactical Communication Finding the Words

Imagine if everyone in your organization communicated with more power, tact, clarity, and skill. Do you notice people in your environment who could be more successful if only they were more polished communicators? Are you someone who struggles to find the words when the pressure is on? How would it feel if suddenly everyone in your office communicated with more confidence, clarity, and more...

From Spectrum Training Services

The Exceptional Trainer

Introduction: With so many innovations in training this programme will cover all aspects from Training needs analysis to pre-course priming, to evaluation and post course acceleration of learning. You will explore best practice techniques and we will provide you with a complete and through insight into the complete training cycle. You will create added value at every stage of the process. An more...

Assertive Behaviour

There you go again you have said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours more...

From Cosensa Learning & Development Ltd

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables more...

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care more...

Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session more...

Managing Effective Meetings ...or fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message when holding more...

Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The more...

From Asktenali.com

Managing Difficult People

Creativity and Innovation in Business. Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com more...

From Watt Works Consulting Ltd

Dealing with Difficult People

Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts a including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment. more...

Presenting Pursuasively

This course will give you a wide range of skills and techniques for presenting confidently, powerfully and persuasively. Learn how to structure your presentations for maximum impact, how to manage your nerves, engage your audience, manage difficult people and more. Youa ™ll soon be making confident, powerful and dynamic presentations. more...

From Last Minute Training

Dealing with Difficult People - computer help During this one-day workshop, you will learn: How your attitudes & actions impact others; New & effective techniques for dealing with difficult people; How to identify times when you have the right to walk away from a difficult situation; and more. more...

Attitude is a Choice Participants who complete this workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with more...

Dealing with Difficult People ...difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana ™t avoid interactions more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you more...

Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging. more...

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more more...

Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger more...

From Treeline Training, Inc.

Managing Managers ...ust as soon ignore sticky situations such as dealing with difficult people. In fact, you may even back away. Managing managers takes courage, and in this course we give you a simple, but effective two-pronged approach a focusing on developing your business strategy, while also improving your leadership skills. Course Objectives : Successful completion of this course will increase your more...

From Kgguruji.com

Leadership and Team Building ...lop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and improve business performance and stack holder satisfaction, build strategic skills, enhence capacity to lead cross functional projects, working in team and achieve goals even in crisis, adapting change, identify leadership style more...

From Corporate Coach Group

Management Training

The programme is designed for managers who need a practical method to help them to become immediately more effective. The purpose of the training is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Team leaders will achieve additional skills that will help them to be more effective and confident. The training style is practical, more...

Conflict Management Training

Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. On this course, you will learn exactly how to handle conflict situations and difficult people. The purpose of the training is to help managers interact more...

Communication Skills Training

Clear and confident communication is a vital skill to everyone in business. Poor communication costs time, money and effort. This Communication Skills Training Course will provide you with essential skills to communicate more effectively. Clear and confident communication will make your team function more effectively. Learn how to be more accurate and persuasive. Explain your ideas with more...

From Pearlcatchers Ltd

Crucial Conversation - personal effectivenss and communication skills

Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict more...

From FOSVA Training

Telephone Selling Attitude management First impressions Dealing with gatekeepers Know your company with confidence Dealing with difficult people Skills that sell What makes people buy? Probing questions Hearing buying signals Responsive selling Objections, closing and making appointments Target Audience Sales professionals who are looking to boost sales, make appointments, close deals more...

Effective Telephone Techniques ...person Know your company with confidence Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers. Pre Requisites A willingness to take part in the course. This course is also available on demand. If you more...

From PTR Training

Interpersonal Business Communication

This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers. You will earn interpersonal skills to help develop professional rapport and defuse bad situations. You will increase cooperation, enthusiasm, personal productivity, and most importantly, job satisfaction. more...

From Interaction Management Associates

Dealing With Difficult People

...difficult people ruining your day? This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies and more...

From Potential Unearthed Ltd

Assertiveness and Confidence Building I am sure that all of us would like to be more assertive at times? Being assertive is a great behavioural characteristic to have and this course is aimed at everyone across all levels of business who would like to move away from being passive or agressive and into the world of assertion. The session will provide you with lots of practical and realistic tools that you can use to reduce the more...

From Coalface Dialogue Pte Ltd

Advanced Negotiatiion and Influencing

2-day ens extension program 30 years in asia Increase your influencing power. Gain control of complex negotiations. Go higher. From this very practical 2-day ENS extension workshop, you will achieve more successful negotiation and influencing outcomes as you will be better able to: * Analyse in-depth the content and process of negotiations * Systematically plan, rehearse and confidently more...

From Courage Speaks, LLC

How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies November 18 9 AM - Noon Bellevue MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them more...

Dealing with Negativity in the Workplace ...n to protect yourself from the emotional land mines of difficult people, stress, complainers, and more. Eliminate feelings of helplessness by becoming your own hero and taking charge. And learn to influence those around you, too. It takes more than a pep talk to build morale! Imagine what it would be like to work in a positive place. As a bonus, learn to deal with the causes of more...

From Epoch Australia

Communication Influencing Skills

This program focuses on developing the skills needed to positively influence customera ™s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous more...

From CorEmpower

Professional Development Workshops

Time Management Stress Management Conflict Resolution Interacting with Difficult People Effective Communications Skills Customer Service Team Building more...

From The Training Experts Ltd

Dealing with Difficult People ...rst step in formulating a way of dealing confidently with difficult people and situations. Target Group This course is aimed at managers, senior staff or any personnel who wish to deal with difficult situations assertively. Objectives By the end of the course, delegates will be able to: Analyse their behaviour and that of others, and understand why people react as they do; Adopt a more...

Operation Management Program ...y to enhance working relationships, deal confidently with difficult people and situations, learn assertive techniques, manage performance and deal with pressure, conflict and stress within the workplace Target Group This program is designed for those who are either new to the role of Operations Manager, who current Ops managers who wish to refresh their skills. Objectives By the end of more...

Management Development Program ...y to enhance working relationships, deal confidently with difficult people and situations, learn assertive techniques to aimed at improving personal effectiveness, and deal with pressure, conflict and stress within the workplace Target Group This program is aimed at those who are either new to a managerial role, who current managers who wish to refresh their skills. Objectives By the more...

Supervisor Skills This one day workshop focuses on understanding the role of a supervisor / team leader and the importance of developing the skills required to be successful in this role. Target Group This workshop is aimed at supervisors and team leaders within any organisation or industry who are either new to the role, or wish to enhance their current skills Objectives At the end of the workshop, more...

From TrainSmart, Inc.

Successful Negotiation Techniques Workshop The program includes information on devising a negotiation strategy, managing negotiation with difficult people, making appropriate concessions, what to do when a negotiation breaks down and six steps to follow consistent performance. This course uses experiential exercises customized to the negotiation situations commonly experienced in an organization. The participants learn and then practice more...

Dealing With Difficult People Through this highly interactive class, the participants will learn what behavior is difficult for them to handle and ways to control their reactions toward it. more...

From CBM Training

Master the Art of Negotiation Negotiation is a vital skill enabling corporates to compete competitively in the business world today. Closing and winning deals, the hiring of staff, purchasing goods and defusing conflicts require experience and skill. Negotiating often occurs without us even being aware of it and is usually at a very amateur level. Become a Guru & a Highly Successful Negotiator by Knowing How To: - more...

From New Skilz Corporate Training (Shanghai)

Interactive Meeting Skills Training ...age others to contribute input - Deal with disruptive or difficult people - Confidently conduct teleconference meetings - Interact socially in discussions and debates - Stimulate group discussion - Facilitate focused debate - Western approach to meetings Interactive Meeting Skills Topics Brainstorming solutions Deliberating points Holding weekly meetings Explaining processes more...

From Next Levels Consulting

Communicating with Influence ...ening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and concise manner. -Create an attention grabbing introduction. -Implement techniques for varying your vocal tones and body language. -Develop strategies for handling hecklers, bullies, and other participants N. B. Content can be modified (customized) as per customers more...

Managing Difficult People ... others. -Describe effective techniques for dealing with difficult people. -Discuss coping strategies for dealing with difficult people and difficult situations. -Identify times when they have the right to walk away from a difficult situation. -Employ techniques for managing and dealing with anger. N. B. Content can be modified (Customized) as per customers requirements & business more...

From Situation Management Systems, Inc

Positive Power and Influence

Influence skills are primary elements of effective communication and leadership ability. As a management training and professional development organization for over 30 years, SMS offers the original influence skills program called Positive Power and Influence (PPI). This program provides people with the behavioral skills important to getting their jobs done efficiently while keeping relationships more...

Savvy Influencer

...ons can be extremely challenging if you need to deal with difficult people or complex situations. The results of these critical influence situations are what you are measured on. You are expected to create results! Situation Management Systems, Inc. has been researching the area of influence for over 30 years. Our experience and unparalleled customer service makes us a trusted partner in more...

From Turning Point Management Consultants Pvt. Ltd.

Intra-Personal Effectiveness

5 different trainings and workshops are conducted to enhanced your employee's performance capacity.Develop competencies that are essential for achieving peak performance as group - working in groups Variety of Training programs offered by Turning Point Management Consultants - # Handling Difficult People People skills # Understanding body Language # Customer Relationship skills more...

From Knowledge Source Inc

Dealing with Difficult People Within an increasingly diverse work environment and global economy, there is an even greater potential for conflict in the workplace. This one-day seminar empowers participants with tools and techniques to deal more effectively and constructively with conflict and difference. By learning how to manage expectations and to use powerful communication strategies, conflict can be transformed into more...

From IBB International

Effective Personal Skills for PAs Executive Secretaries and Office Managers

...tips and tools on how to manage and handle with conflict, difficult people and situations? Could you work more in less time and could prioritizing reduce some of the stress of your job? What will be the effect of building your Personal Profile & Impact? Do you have these and other questions as well? Then this is the course for you! This practical two day course is designed for those more...

From Segullah and Company Limited

DEALING WITH DIFFICULT PEOPLE IN THE WORKPLACE ...Difficult people are everywhere. They may be our co-workers or our team members, our bosses or our employees, our vendors or suppliers, or even, sometimes, our selves. Learning to work with and alongside these difficult people is a key skill in todaya ™s fast changing and ever-evolving business world. Using co-operation, collaboration and compromise rather than competition or avoidance more...

From Strategic Consulting Partners

Conflict Resolution and Managing Team Dynamics ...difficult people by learning how to communicate with them. Participant will learn constructive methods to influence situational outcomes. Participants will learn the process of diffusing tense situations. Leaders will learn how to manage conflict in their team for improved performance. We will be using an HRDQ Conflict Inventory Assessment tool for individuals to evaluate their own style of more...

From Live to Learn

Management Development

The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific more...

DiSC Behavioural Styles

How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and more...

Customer Service Excellence

How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the more...

From Dr Rick Goodman

Winning Strategies for Dealing with Difficult People

This program is designed to provide participants with skills, tech niques and strategies to professionally and confidently deal with dif ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee. What Youa ™ll Learn -The role of power, structure and tension in relationships Conflict or compromise - more...

From POWER Optimism, LLC

Theres No Such Thing as Difficult People

...t, the work experience is often perceived as dealing with difficult people, leaving one feeling stressed, drained and burned out. The key to resolving communication difficulties is to take charge of reactions. This trainng teaches hands-on strategies to contain emotional flooding, neutralize communication negativity, and prevent interpersonal differences from triggering hot buttons. more...

From ST Training Solutions Pte Ltd

Dealing with Difficult People and Situations ... is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done. Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their more...

From The Koenig Group

Managing Conflict in the Workplace ...a Power tips for handling various negative behaviors of difficult people a a Kid glove rulesa for handling confrontations with customers or clients Effective Communication: Your Key to Minimizing Conflict and Resolving Disagreements a The 3 Ca ™s of conflict communication a Essential communication skills for resolving disagreements a Conflict-escalating words that you more...

From LSL Consultancy

Management Training ...ultural management - Conflict management - Dealing with difficult people - Dealing with resistance in change - Dealing with your superior - Delegating successfully - Feedback loop - High performance leadership - Influencing people - Interview skills - Make good decisions - Managing people - Managing productive meetings - Motivating people - New manager's job and pitfalls to avoid more...

From Syslogy Consultancy

Corporate Software Training Soft-Skills Training Foreign Language Training ...y Management * Stress Management * Dealing with difficult people * Interviewing skills * Train the trainer We specialize in providing the Gurus for the following technologies: 1) Language &Technology * Application Development o C/ C++/C# o Smalltalk o Java o VB/ VC * Enterprise Application Solutions more...

From Tango Training LLC

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other. more...

From JEM Business Solutions

Managing Organizational Conflict

...he essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will set the groundwork for participants to acknowledge the impact that conflict can have on their job more...

From Michael Derry Associates - Taking Care of Business

Inclusiveness Diversity Ethics Two-day workshop this Inclusiveness, Diversity & Ethics program will provide an excellent foundation in all of the skills and behaviours required to be an outstanding manager. Now that organisations are faced with incresing volatility, uncertainty and change, they need a diversity of ideas, approaches and backgrounds.Valuing difference isn't about ensuring political correctnesss, it's a necessity more...

From Training Connection

Communication Training

...Effective Business Communication (1 day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie Tickets ) http://www.trainingconnection.com or call 312.698.4475 Learning to more...

From Performance Management Consultants

Supervisory and Management

...Resolution Coaching and Teambuilding Dealing with Difficult People Effective Performance Appraisals La gestion efficace des employ s - notions fondamentales en supervision Managing for Superior Results I: The Fundamentals of Supervision Managing for Superior Results II: Managerial Leadership Managing for Superior Results III: Transformational Leadership Managing more...

From blue concept training

Conflict Management Skills for dealing with customers

... individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways to deal with conflict. This will be more...

From Motivational Training

Re-inventing Leadership

... How to handle conflict and difficult people. How to break the bad habits of a lifetime, and create new good habits. Training style The master class will feature many forum-based practical more...

From Arcadia Alive Ltd

Conflict Management Skills

... individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team. It is a highly practical course and participants learn through a range of training approaches including short demonstrations, more...

From Business Training Works, Inc.

Dealing with Difficult People

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

...n and unresolved resentment Understand how to deal with difficult people without priming the conflict pump Learn conflict communication skills for a variety of situations Improve your business and personal relationships Leverage the professional credibility of your person and your business. Be Honest. Do you o Allow mounting resentment to spoil your promotional chances at more...

From Corporate Education Group

Women's Institute for Managerial Excellence

In a rapidly changing and increasingly complex and diverse world, our "mental maps" are not always adequate to chart the territory through which we must travel. This seminar, designed and delivered by women, aims to provide not just an informational, but also a transformational learning experience. more...

From Proven Training Solutions

Handling Employee Attitude Problems

Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work. more...

Overcoming Negativity in the Workplace

Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people. more...

From Hawk Associates

Customer Service Certificate

Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career more...

From Kirk Miller & Associates, Inc.

Overcoming Negativity in the Workplace

Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and more...

From GHR Training Solutions

On Top of Stress

The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as more...

From Henderson Training

Handling Challenging Conversations

Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go more...