Instructor Led Difficult Situations Training

Giving and Receiving Feedback ...ess minimizes the fear and emotions often associated with difficult situations (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real,  more...

Communication Strategies ...make your feelings heard. Enhance your ability to handle difficult situations without being manipulated. Be aware of the five types of relationships. Program Contents: 10 commandments of positive relationships. Self-awareness. Feeling competent. Communication barriers. Asking good questions. Listening skills. Johari Windows. Improving your self-image. Five approaches to  more...

Enhanced Competency Improved Operational Skills at the Work Place ...iness need can create tension which, in turn, can lead to difficult situations. Many managers then find themselves faced with absenteeism, 'difficult' team members or difficult or angry customers. The emphasis of this course is on practical ways to help improve the people management role and operational skills at the work place and to provide for clarity of operations and processes in the  more...

Advanced Skills for the Practical Training ...ur training session. Identify advanced interventions for difficult situations. Practice the skills needed for a team presentation. Program Contents: Preparing to learn. Understanding learning. Competencies for adult educators. Accommodating learning preferences. Adult learning. The art of facilitation. Planning a workshop. Visual aids. Your role as an effective communicator.  more...

Dealing with Difficult People ...p coping strategies for dealing with difficult people and difficult situations. Identify those times when you have the right to walk away from a difficult situation. Learn some techniques for managing and dealing with anger. Program Contents: Interactions with others. Reciprocal relationships. Anthony Robbinsa ™ Agreement Frame. Dealing with change. The five-step process.  more...

Assertive Communication for Women ...s, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives" "This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work." "It was very helpful to discuss approaches from the past and how to improve on these in future." "A very practical and useful course. I  more...

Negotiation Skills The development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with  more...

Emotional Intelligence at Work ... practical but effective strategies to manage emotions in difficult situations. "This course has really changed my perception of what it takes to be successful at work - thank you so much " "It was extremely interesting and thought provoking, but it was also very practical, and helped to generate lots of ideas that will apply to almost any situation at work." "Excellent this is the  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Communication Skills Training ... Learn techniques for remaining calm and in control in difficult situations * Understand how to connect with an audience Participants will: * Have a clear understanding of themselves as communicators * Have begun to develop a receptive and playful approach to communication * Feel confident in their ability to communicate effectively  more...

Open Enrollment Presentation Skills Workshop 2 days in Chicago ...give and take of interactive situations, and dealing with difficult situations and people. Throughout the course, you'll work on a real-life presentation of your choosing. All exercises are video recorded, but not replayed in front of the group. Instead, after each exercise, you'll watch your video with a coach. This private coaching will provide additional - and very valuable - feedback to  more...

Positive influencing skills ...skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations.  more...

Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session  more...

Emotional Intelligence The ability to harness and manage emotions has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance. Learning how to motivate yourself, manage stress and inspire those around you is crucial to personal success. This session gives participants simple and practical models to become emotionally intelligent. For more  more...

Assertiveness Training Course A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. AUDIENCE Anyone who is looking to enhance their assertiveness skills AIM This course aims to raise confidence and increase the delegatea ™s ability to communicate confidently and assertively with colleagues and customers.  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger  more...