Online Difficult Situations eLearning
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From 123-CBT Computer Based Training
Facilitating Difficult Situations
...Difficult Situations
How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or
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Facilitating Difficult Situations
...Difficult Situations
How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or
more...
From Online Training Directory
Professional Bar Management
... extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to
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Professional Bar Management
... extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to
more...
From 123-CBT Computer Based Training
Communicating for Results
For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations.
Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers
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Communicating for Results
For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations.
Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers
more...
The Dynamics of Interacting
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
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"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
more...
ISO 9001 2000 The Auditing Process
.... Identify guidelines for handling difficult situations. Identify the two types of non-conformance requests. Identify factors to consider when writing a non-conformance report (NCR). Identify the audit report approval process. Simulation Overview: In this
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.... Identify guidelines for handling difficult situations. Identify the two types of non-conformance requests. Identify factors to consider when writing a non-conformance report (NCR). Identify the audit report approval process. Simulation Overview: In this
more...
From Serebra Learning Corporation
Preparing for Mutual Success Satisfy Customer Needs
This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
more...
Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
more...
Communicating Successfully Assert to Achieve
This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.
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This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.
more...
Personal Effectiveness - Teamworking: Handling Difficult Team Members
Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will show you how to take power by taking action and gain control in difficult situations. You can
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Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will show you how to take power by taking action and gain control in difficult situations. You can
more...
From Bartending Pros
Professional Bar Management Online
... extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
New bar owners will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to
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Professional Bar Management Master's Online Course
... extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. You will also learn how to take inventory, how to calculate the bar's pouring cost, how to calculate profits on each cocktail, how to hire and train employees, how to figure labor costs, how to
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From ADIAN Collaborative Resolution Solutions Inc
Assertiveness
...meone infringes on your rights? Are you able to confront difficult situations positively? This course will assist you in becoming more assertive, personally and professionally. The content includes the rights of every individual, the role personal space plays in assertion and the typical behavioral responses. The three part assertion will be broken down and discussed in detail. Each
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...meone infringes on your rights? Are you able to confront difficult situations positively? This course will assist you in becoming more assertive, personally and professionally. The content includes the rights of every individual, the role personal space plays in assertion and the typical behavioral responses. The three part assertion will be broken down and discussed in detail. Each
more...
From JED New Media inc.
Assertiveness at Work
Synopsis
Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.)
40-minute online tutorial for individual and
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Synopsis
Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.)
40-minute online tutorial for individual and
more...
