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Leading with Emotional Intelligence ...having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate  more...

Workplace Diversity Awareness Simulation ...ity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and expansion, the CEO has instructed you to begin introducing the concept of inclusiveness through a diversity initiative. This simulation contains links to the following course:  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned Certified Business Analysis Professional® (BABOK® 2.0 Aligned) IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) About IIBA International Institute of Business Analysis (IIBA ) is an independent non-profit professional association serving the growing field of Business Analysis. IIBA has become the  more...

Dealing with Resistance to Change ...ive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with change, identify the underlying causes of employee resistance, and then use techniques to address those root causes. When the root causes are  more...

Using Feedback to Improve Team Performance ... to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can be. In this course, you'll learn how to deliver feedback to other members of your team using a direct, honest, and assertive style that strives to eliminate uncertainty. You'll also learn techniques to help you receive and process feedback provided by other team members.  more...

Marketing Essentials Place ...help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution of products and services, is an important component of any marketing initiative and requires careful integration with all other aspects of the modern marketing mix. This course provides essential insight into  more...

Deploying Windows 7 Using WDS and USMT ... of the tools available, can be used to install Windows 7 directly over the network, without using the installation media directly at each client machine. When deploying Windows 7 throughout the network, administrators need to consider how they will preserve the user files and settings on each client computer. Microsoft offers user state migration tools that enable the administrator to store  more...

Incident Management Response Introduction Resources ...the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This course examines what incident management is, how responses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the  more...

VMware Server Overview ...VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application onto an existing server, allowing the creation of multiple virtual machines. This course will examine the features of VMware Server, ESX, and ESXi,  more...

Virtualization Management in Essentials 2010 ... Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines to virtual machines or creating new virtual machines based on templates or from virtual hard disks. Virtualization Management in Essentials allows midsized and small organizations to maximize their IT resources by consolidating them onto one  more...

Instant Text and Unified Messaging in Outlook 2007 Instant, Text, and Unified Messaging in Outlook 2007 Microsoft You can secure your e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook  more...

Oracle Database 11g R2 Storage Structures User Security ...aged Files (OMF), which eliminate the need for the DBA to directly manage the operating system files in the Oracle database. To access the database, a user must specify a valid database user account and successfully authenticate as required by that user account. What the user can execute once they are logged in is controlled by privileges granted to them, which can be system or object.  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the leadership and organizational capabilities to achieve the  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives HR as Business Partner: Using Metrics & Designing Strategic Initiatives When HR aligns its initiatives with higher-level business strategy, your organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people.  more...

Grammar Mechanics Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your skills for college, on the job, test-taking and improve your writing skills in the area of English grammar  more...

Spelling Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course takes a simple 3 rule approach to spelling that will help you to quickly brush-up the main problematic spelling issues. This  more...

Writing Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in the three basic academic writing structures: essay, story, research paper. This course is an instructor-led  more...

Syntax (Sentence Wording) Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to produce clean, clear and concise sentences by learning how to edit out fluff, awkward wording, passive, vague,  more...

College Essay Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your college essay writing skills, so that you can produce effective and well-constructed essays. This course is  more...

Punctuation Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you brush-up on the vital rules and proper use of the various punctuation marks and points. This course is an  more...

Creative Writing Brush-up ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in characterization, plots, symbolism and perspective. This course is an instructor-led course. Students are  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Instructor Led-Search Engine Training Workshop To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and  more...

Search Engine Training Workshop-Self Directed To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...s, forums and chat rooms, that allow students to interact directly with each other and their instructors to get helpful advice and timely assistance. All modules combine instruction and theory with a hands-on approach so students acquire practical experience early on. Each module is self contained and arranged so the student is fully prepared to successfully advance to the next module. Whatever  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...s, forums, and chat rooms that allow students to interact directly with each other and their instructors to get helpful advice and help with any questions they have. All modules combine instruction and theory with a hands-on approach so students acquire practical experience early on. Each module is self contained and arranged so the student is fully prepared to successfully advance to the next  more...

Legal Nurse Consulting Certificate Program ...rchase this text on your own. It can easily be purchased directly from the American Association of Legal Nurse Consultants. You can phone in your order, or visit their website and print the order form for the text and mail your order in. The cost of the text book is $ 65.00 for members of the American Association of Legal Nurse Consultants and $ 99.00 for non-members. A fee is added for  more...

Working With Digital Pictures This course is designed to introduce amateur photographers and interested business users to the basics of digital imaging. Students will work with basic Adobe Photoshop Elements features, learning skills such as selecting areas of the images and sharing images online. This course is designed to introduce amateur photographers and interested business users to the basics of digital imaging. To  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to  more...

Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...

Planning a Windows 2003 Network Infrastructure - MCSE(70-293) In this newly released coursed you will learn about planning Network Infrastructure for a Windows 2003 server. This course is designed to teach you beyond the basics or beginning level about Microsoft's new Windows 2003 server software and how to plan the infrastructure of a netowrk. This course maps directly to Microsoft's MCSE certification exam 70-293. Included with this course are electronic  more...

Designing a Windows Server 2003 Active Directory & Network Services Infrastructure (70-297) In this newly released coursed the student will learn about designing an Active Directory and Network Services Infrastructure for a Windows 2003 network. In this newly released coursed you will learn all you need to know about designing an Active Directory and network services Infrastructure for your Windows 2003 network. This course is designed to teach the student about Designing Active  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the  more...

Cisco CCNA LAN Switching This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the history of networking and communication. The unit covers the Data Link sublayers, Logical Link Control (LLC), and Media Access Control (MAC). The LLC sublayer uses the connectionless and the  more...

Making Effective Screenshots: Saving Time, Increasing Impact This class addresses beginning technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information  more...

American Citizenship Test Prep ... instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to study for and prepare to take the American citizenship test. This course contains seven critical aspects of  more...

Complete Paralegal Training Program (Self-Paced) ...mplete course also covers broader and more general issues directly relevant to the profession, an overview of American Law, court systems and litigation. It covers information on how to do interviews (interrogations), legal writing, research, the use of citations and preparation of the documents required. Since the Internet has become a major resource to the profession, hundreds of sites are  more...

Technical Communication Industry Certificate - Mastery Level ...course. You can upload your assignments and take quizzes directly from the Website, and download the resources that are provided as part of the program. Are there any required books for the course? Yes, each section of three modules will use a different required companion book at a total cost of approximately $250. These books can be used as a valuable reference after the course has been  more...

Write for Business with Companion CD Write for Business, an award-winning business writing and communication handbook for professionals in every business field, helps promote effective written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for  more...

Managing a Windows 2003 Environment -MCSE (70-290) In this newly released coursed you will learn all you need to know about managing a Windows 2003 server. This course is designed to teach you about Microsoft`s new Windows 2003 server software. You will learn how to manage the server in a network environment. This course maps directly to Microsoft`s MCSE certification exam 70-290. Included with this course are electronic study guides for each  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Excel 2000 - Proficient User DiscoverWare's Discover Excel 2000 is an interactive productivity tool for users of Microsoft Excel 2000. Excel 2000 builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics include basic spreadsheet concepts, workbook and file management, using formulas and functions, editing  more...

PowerPoint 2000 - Proficient User DiscoverWare's Discover PowerPoint 2000 is an interactive productivity tool for users of Microsoft PowerPoint 2000. PowerPoint 2000 builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics include PowerPoint basics, creating presentations, working with slides, working with text,  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...

Discovering What Your Customers Want ...'s no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently  more...

Access 2000 - Proficient ...reference of computer terms.In many cases, users can jump directly to the exact portion of the course for a more detailed explanation. A detailed Help function is always available to ensure users never lose their way. *Discover Access 2000 adheres to the Microsoft Office User Specialist certification standards. ACCESS 2000 BASICS What Is Access 2000? __Access 2000 Screen Layout __The Access  more...

Outlook 2000 - Proficient Discover Outlook 2000 Outline Microsoft Outlook 2000 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make  more...

Oracle Form Builder Writing and Debugging Code ...system variables and built-ins and by referencing objects directly or indirectly. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and  more...

Oracle Form Builder R6 Writing and Debugging Code ...system variables and built-ins and by referencing objects directly and indirectly. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval  more...

Access 2000 Fundamentals ...y using the Design view. Create a table by entering data directly in the Data sheet view. Set a primary key for a table. Insert a field into a table. Modify the data type of a field. Modify the layout of a field by moving the field in the Design view. Modify the properties of a field. Create an input mask for a field in a table. Delete a field from a table. Enter data in a table.  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...orkstation object. Associate a Remote Management setting directly using a workstation object. Distribute a Remote Management agent using the Application Launcher. Establish security parameters through the Remote Management policy in a user policy package object. Match the Remote Management utility with its function. Connect to a target workstation using NetWare Administrator. Label each  more...

Strategic Sales Gaining Access to the Executives ...ve prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience:  more...

Oracle9i Performance Tuning Architecture Strategy ...priate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user process trace files. o Identify the functions of  more...

WebSphere MQ Integration Message Broker ...iness partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying ...erprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the selection of articles to be purchased to the goods receipt approval and approving invoices . It also explains how the roles fit into the overall context of EBP. Learn To: o  more...

Advanced Interpersonal Communication Building Relationships ...ger for Industrial Casing Products. Roger does not report directly to you, but you will work closely with him to address quality and sales issues with the products. You have approval from upper management to look into reducing the number of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title  more...

Customer Relationship Mgt Fundamentals of CRM ...on show, syndicated column, and product line, which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with Lillian and Greg which marketing tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour) Identify the  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 3 Course Overview This is the third course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 ...n a SQL Server database by using the Connection object to directly execute SQL statements. Modify data in a SQL Server database by using the Prepared property of the Command object. Modify data in a SQL Server database by using a Recordset object. Create a disconnected recordset. Submit the changes from a disconnected recordset to a database. Identify the practices that improve the code  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients ...y HTML code by using the HTML paragraph style. Pass HTML directly to the browser by using the HTML field. Create HTML tag attributes of a field by using the HTML tab. Unit 2: Web Applications: Designing Objects Duration: 1 - 2 Hour(s) Customize the form processed confirmation messages. Match the special search fields with the tasks for which they are used. Capture environment  more...

WebSphere MQ Integration Message Broker ...iness partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Making Telephone Calls Count ...attendants. They're everywhere. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a call, you must be able to cue into the caller's  more...