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From Global Innovative Campus
Resolving Conflict in the Construction Project Environment
...herently adversarial. It is not uncommon for disputes and disagreements to escalate into serious conflict. This conflict can be phenomenally expensive, both financially and personally. Delays in resolution, the financial costs of using the legal system and the added expenses of document management all contribute to increasing the cost of construction. The stress of litigation loaded onto the
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From Success Corporation
Managing Self in Conflict Situation- 2 Days
...Disagreements happen every day. It is an inevitable part of life, work and relationships. When disagreements build, conflict occurs. Avoiding a disagreement however does not make it go away. We need to respond appropriately and make decisions about what we are going to do about it. To manage conflict, we need to understand the way we currently act and then learn alternative ways of dealing with
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From Benjamin Bonetti Ltd
Advanced NLP Sales Skills Course
NLP Sales Management Skills Diploma
"The secret to productive goal setting is in establishing clearly defined goals, writing them down and then focusing on them several times a day with words, pictures and emotions as if we've already achieved them" a Denis Waitley
Course Overview:
If youa re responsible for managing and/ or developing a sales force then this is one of the most
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From Pearlcatchers Ltd
Dealing Positively with Conflict



...e of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and
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From Leads Learning And Development Services
Please Have It My Way - Negotiation Skills
Please Have It My Way is designed to develop participants with the right beliefs, attitudes and characteristics to master and get the best out of a negotiation process. Participants will learn how to negotiate with a variety of characters, prepare for a negotiation, begin the negotiation, handle disagreements and maneuver them to their favour, techniques to develop power before and during a
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From HRO Consulting (Shanghai) Co., Ltd.
Conflict Management Skills
...disagreements with more constructive outcomes!
Conflicts, if not managed well, can have a significant negative impact on personal and organizational effectiveness. Conflicts can distract people from their objectives; can decrease motivation; can block decision making, or the implementation of decisions, and so on. However, if managed well, conflicts can facilitate change, growth, and can
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From Management Training Systems, Inc.
Building High Performing Teams
A vital skill for success in todaya s society is the ability to communicate effectively with all people at all levels within an organization. The average employee spends a major portion of his or her day in some form of communication and working as a team member of a larger group or organization. They are communicating with each other regarding policies and procedures, relaying key
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From Segullah and Company Limited
Conflict Management - Working Through Differences
...disagreements can help harness the passion that drives conflict and put it to good use for a more productive, positive, and less stressful workplace.
Through practical examples and realistic scenarios, participants learn to diagnose the cause of conflict and how to use proven techniques to resolve differences, reduce the potential for continued conflict, and build more positive working
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From McDonald-Green
Customer Service Excellence



a Self Assessment
a Understand why 68 % of customers leave their suppliers and how to reverse the trend
a The secrets to listening well
a 5 types of questions to gather information
a 6 key factors to remember when dealing with upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the
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From Indonesian HR Professional (IHRP) Society
Handling Conflicts Effectively 20 - 21 December 2011 by IHRP Society
After attending participants will be better able to manage disagreements and conflicts
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From T & T Training, LLC
Managing Conflict
... conflict. If we are offering our thoughts, there will be disagreements. But how do we make those disagreements productive and effective? It's by learning some key skills to navigating through conflict. Those skills involve:
Understanding the relationship between conflict and the organization
a Learning toIdentify sources and types of organizational conflict
a Learning to
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From Dr Rick Goodman
Conflict Management
...en workplace relationships by knowing how to work through disagreements.
Recognize symptoms of brewing conflict a and head it off before it happens.
Shut down backstabbers and those who spread gossip about you and others.
Know exactly what to say when someone puts you down or criticizes you unjustly in front of others.
Work through differences with your boss for win-win results.
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From The Koenig Group
Managing Conflict in the Workplace
...s the stress, anxiety and frustration out of dealing with disagreements and conflict.
If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and your companya s profits. In this exciting and dynamic seminar, you can learn the rock-solid conflict-management skills you need to succeed on the job and get
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From Grow Wings And Fly Professional Development Training
Conflict Management





...gether in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. CONFLICT MANAGEMENT helps improve interpersonal, communication, and mediation skills. The course introduces you to the three phases of conflict and conflict
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From Kirk Miller & Associates, Inc.
Advanced Conflict Management


...prout.
Conflict surfaces as spats between employees, disagreements between workers and supervisors, feuds between departments, misunderstandings with customers. Sometimes disharmony leads to positive change by forcing resolution of a bad situation. But often, problems fester because no one knows how to define them or what to do about them. Inaction ultimately undermines the smooth
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