Instructor Led Discover Training in United Arab Emirates

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

Advanced Communication Skills Identify different approaches to interpersonal relationships. Improve organizational communication. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities.  more...

Certificate in Cost Management Discover the importance of analyzing and managing costs. Explore Activity-Based Costing (ABC) and Activity- Based Management (ABM). Realize the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Certified Accounts Assistant Define the accounting cycle. Discover how accounting affects their day-to-day business. Outline the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Advanced Compensation and Benefits Link effective compensation management to continuing business success. Design and carry out compensation surveys. Match compensation systems to organization culture. Design a performance based reward system. Discover the future of compensation in the region. Discuss the growing global trend towards a work/life balance.  more...

Certificate in Interviewing Skills ...d interviewers commit and define ways to overcome them. Discover the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect ?code-able' data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Utilize data collected from interviews in order to produce meaningful  more...

Recruitment Interviewing and Selection Define recruitment, list its main steps and learn the best methods/sources for attracting qualified candidates. Practice the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a probing interview for any vacancy/level in the  more...

Win-Win Negotiation Skills Recognize the soft, hard and principled styles in negotiating. Plan and conduct (individually or within a team) effective negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred negotiating style and how it affects the  more...

Key Managerial Skills for New Managers and Supervisors ...Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Empower employees through delegation. Build and manage winning teams. Know the Dos and Don'ts of managing meetings. Manage self, time, and stress in a restless work environment. Apply new tools and techniques to improve decision-making and  more...

Leadership and Communication ...Discover breakthrough leadership and communication techniques for driving business value and becoming more powerful leaders. Master best practices for influencing peers, managers, subordinates, customers and other stakeholders. Become more effective at handling specific challenges, from delivering unpopular news to increasing team motivation. Communicate confidently in any environment,  more...

Facility Management Explain the foundations of facility management. Optimize people, processes, assets and the work environment to support delivery of the organization's business objectives. Apply the tools and techniques necessary to develop a facility's engineering plans and layouts. Apply managerial, technical, and financial considerations of facility management. Discover the importance of proper  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Identify supplier strong points and buyer strong points.  more...

Certified Quality Management Professional ...Discover the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Recognize the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Understand team dynamics and the role of  more...

Certified Six Sigma Practitioner Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Retail Management ...discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store's profitability.  more...

Managing Meetings Objectives: By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...