Online Discover eLearning Training

Microsoft FrontPage 2002 Level 2 This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete understanding of how to effectively create Webs, as well as discover some new capabilities introduced.  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Discover Your Talents To Work From Home Using online tools and resources, find your place in the work-from-home world!  more...

Microsoft Word 2002 Core This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002. They will learn the basic steps to create and edit their text-based documents, and will also discover how to enhance the look and functionality of them.  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them.  more...

Word 2000 Proficient This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them.  more...

Word 2002 MOUS This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them.  more...

Windmaster Case Study 4: Portfolio Analysis Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to portfolio analysis as means of  more...

Personal Effectiveness - Teamworking: Resolving Conflict within a Team Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will  more...

Framing the Problem ...ne of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about a problem so that all contingencies are accounted for and all subtleties considered. You'll learn how to uncover the various assumptions, both conscious and unconscious, that are typically made about problems. After identifying these assumptions, you'll be able to tell the productive  more...

Preparing for the Executive-level Sale Simulation ...unts. As you begin preparing to sell the new service, you discover that one of your clients, MicroGalaxy, is having trouble fulfilling orders due to the growth of their electronic component supply business. They currently use your company for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function.  more...

Strategic Account Sales Skills Simulation ...some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for dealing with a gatekeeper and emphasize the business fit between your company and the store. This simulation is based on the SkillSoft  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the  more...

Goals and Goal Setting ...construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align your goals with your own priorities and the priorities of others who influence the way you use your time. Members of business organizations who want to increase their effectiveness at work while exercising more control over their own day-to-day  more...

The Basics of Listening ...nd how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. A person at all  more...

Giving Feedback to Colleagues ... to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.  more...

Team Feedback A guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Getting Results without Authority Simulation ...king on a new steering wheel design for months, which you discover has been sent back by manufacturing for its third round of changes. Manufacturing claims the previous design version could not be produced cost-effectively. You have had past experience in production, as well as with "design for manufacturability" (DFM) programs, which incorporated manufacturing feedback early in the design  more...

Achieving Success with the help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide  more...

Succession Planning Overview Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that  more...

Succession Planning Strategies ...ns how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning strategy will help ensure your succession planning process starts off on the right foot.  more...

Coaching Skills ... rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the present position of the coachee are you able to move forward. Additionally, the coach must control the conversation proactively, for example, knowing what questions to ask rather than providing answers. This course is for anyone in an  more...

Delegation Basics ...cs" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those delegated tasks. By participating in this course, you will discover how delegating tasks can enhance and accentuate your management skills. This course is for  more...

The Personal Approach in Delegation ...on" course in the "Effective Delegation" series, you will discover several important factors about delegation--how you can benefit from a shared commitment to a delegated task, how to identify confident and motivated employees, and how the knowledge of common delegating problems can help you become an effective delegator. By participating in this course, you will be prepared to overcome many  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

The Mark of a Leader ...ffective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your strengths and weaknesses as a leader.  more...

Introduction to Economics Products and Markets Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course Products and Markets . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. This course is aimed at Managers, Directors, and  more...

Six Sigma Listening to the Voice of the Customer ...d "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for  more...

Monitoring Reporting and ISA Server Enterprise Edition To describe the use of ISA Server in an enterprise and develop a strategy for monitoring ISA Server activity IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...

Network Layer Protocols This WestNet e-Learning module reviews some of the more common Network Layer protocols.  more...

Transport Layer Protocols In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer.  more...

VoIP Network Engineering Management and Support ...ary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall network performance. We review network security issues and threats, and discuss means we can use to prepare and protect our network from these threats. Since a converged network  more...

Routing in Cisco Networks To describe the different forms of routing and explain the concepts of distance vector and link state routing Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Managing the Cisco Network Environment ...discover and determine the status of connected devices on a network and enable connections to these devices Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam,  more...

Cisco ISCW 1 0 Mitigating Network Attacks and Disabling Unused Services To recognize the Cisco Self-Defending Network strategy, secure enterprise networks from various attacks, and disable unnecessary network services Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...

Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills  more...

Advanced Palm Essentials Training Palm Essentials provides end-user training for the Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.  more...

Advanced Visor Essentials Training Visor Essentials provides end-user training for the Visor handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Visor handheld's features and how to use them to your advantage. The course is designed for beginner Visor handheld end-users.  more...

Discover Your Tablet PC A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers new interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or a laptop. The features of a Tablet PC, its benefits and uses will be covered.  more...

Strategic Sales - Building the Executive Relationship In Strategic Selling: Building the Executive Relationship you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales and you will learn how to build your credibility when selling at the executive level. Additionally you will identify the types of questions you should ask when diagnosing a prospect?s need and you will discover how to create a custom  more...

Managerial Leadership: Motivating Employees Managerial Leadership: Motivating Employees offers the student an overview of the various roles leaders have in organizations as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization for evaluating employees' performance and for motivating employees. In  more...

Linux Part 1: User Fundamentals The first course in the Linux Essentials series provides users with background knowledge about Linux and a solid introduction to typical user tasks using the CLI KDE and Gnome. These tasks include navigating GUI desktops managing files and directories and launching applications. The learner will also discover how to get help and print files in Linux.  more...