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PowerPoint XP Comprehensive ...DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working with slides, working with text,  more...

Word XP Proficient Expert ...DiscoverWare's Discover Word XP is an interactive productivity tool for users of Microsoft Word XP. Word XP builds on the word processing features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover word processing concepts, document and file management, editing and formatting tools, working with  more...

Discover Word 2007 Level 4 ...Discover Word 2007: Level 4 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts,  more...

Discover Word 2007 Level 3 ...Discover Word 2007: Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts,  more...

Discover Word 2007 Level 2 ...Discover Word 2007: Level 2 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts,  more...

Discover Word 2007 Level 1 ...Discover Word 2007: Level 1 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts,  more...

Discover Powerpoint 2007 Level 3 ...Discover Powerpoint 2007: Level 3 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover  more...

Discover Powerpoint 2007 Level 2 ...Discover Powerpoint 2007: Level 2 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover  more...

Discover Powerpoint 2007 Level 1 ...Discover Powerpoint 2007: Level 1 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover  more...

Discover Outlook 2007 Level 3 ...Discover Outlook 2007: Level 3 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 2 ...Discover Outlook 2007: Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 1 ...Discover Outlook 2007: Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Access 2007 Level 3 ...Discover Access 2007: Level 3 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 2 ...Discover Access 2007: Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 1 ...Discover Access 2007: Level 1 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Excel 2007 Level 4 ...Discover Excel 2007: Level 4 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 3 ...Discover Excel 2007: Level 3 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 2 ...Discover Excel 2007: Level 2 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 1 ...Discover Excel 2007: Level 1 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

What is Emotional Intelligence ...hose around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you  more...

Using Emotional Intelligence on the Job Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In  more...

Project Management Process Groups ...Monitoring & Controlling, and Closing. Learners will also discover how the process groups interact with the nine knowledge areas: Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management.  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Effective Interfunctional Relationships Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by  more...

Integrity in the Workplace ...e of fraud. It's also for average, everyday employees who discover illegal or unethical behavior in the workplace, and decide to report it. This course discusses various aspects of corporate ethics, including fraud and abuse associated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and regulations that govern them. The course also  more...

Introduction to Business Analysis Essential Competencies ...in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge to be successful  more...

Discover Windows 7 Level 1 ...Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will  more...

Discover Windows 7 Level 3 ...Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will  more...

Discover Windows 7 Level 2 ...Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will  more...

Outlook XP Proficient Expert ...DiscoverWare's Discover Outlook XP is an interactive productivity tool for users of Microsoft Outlook XP. Outlook XP is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics  more...

Excel XP Proficient Expert ...DiscoverWare's Discover Excel XP is an interactive productivity tool for users of Microsoft Excel XP. Excel XP builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and  more...

Access XP Proficient Expert ...DiscoverWare's Discover Access XP is an interactive productivity tool for users of Microsoft Access XP. Access XP builds on the database capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts such as planning, forms, and data  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Identifying Your Customers Expectations ...e opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility for undertaking customer  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitating Difficult Situations ...ical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from "what's wrong" to assessing "what is really going on." You will also learn  more...

Facilitative Tools and Formats Offering Options Facilitative Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Achieving Success the Help of a Mentor Achieving Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Sales Communications Foundations ...ive them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings, and you must seduce them with the customer experience you  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

Business Execution Simulation Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Discover Windows 7 Set of 3 Discover Windows 7: Set of 3 Microsoft  more...

Discover Excel 2007 Set of 4 Discover Excel 2007: Set of 4 Microsoft  more...

Discover Access 2007 Set of 3 Discover Access 2007: Set of 3 Microsoft  more...

Discover Outlook 2007 Set of 3 Discover Outlook 2007: Set of 3 Microsoft  more...

Discover Powerpoint 2007 Set of 3 Discover Powerpoint 2007: Set of 3 Microsoft  more...

Discover Word 2007 Set of 4 Discover Word 2007: Set of 4 Microsoft  more...

Discover Office 2007 Set of 17 Discover Office 2007: Set of 17 Microsoft  more...

Discover Access 2010 Level 1 Discover Access 2010: Level 1 Microsoft  more...

Discover Access 2010 Level 2 Discover Access 2010: Level 2 Microsoft  more...

DISCOVER ACCESS 2010 SET OF 2 DISCOVER ACCESS 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Excel 2010 Level 1 Discover Excel 2010: Level 1 Microsoft  more...

Discover Excel 2010 Level 2 Discover Excel 2010: Level 2 Microsoft  more...

DISCOVER EXCEL 2010 SET OF 2 DISCOVER EXCEL 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Excel 2010 Charts Graphs Discover Excel 2010: Charts & Graphs Microsoft  more...

Discover Excel 2010 Pivot Tables Discover Excel 2010: Pivot Tables Microsoft  more...

Discover Excel 2010 Tips Shortcuts Discover Excel 2010: Tips & Shortcuts Microsoft  more...

DISCOVER EXCEL 2010 ADVANCED DISCOVER EXCEL 2010: ADVANCED Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover OneNote 2010 Discover OneNote 2010 Microsoft  more...

Discover Outlook 2010 Level 1 Discover Outlook 2010: Level 1 Microsoft  more...

Discover Outlook 2010 Level 2 Discover Outlook 2010: Level 2 Microsoft  more...

DISCOVER OUTLOOK 2010 SET OF 2 DISCOVER OUTLOOK 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover PowerPoint 2010 Level 1 Discover PowerPoint 2010: Level 1 Microsoft  more...

Discover PowerPoint 2010 Level 2 Discover PowerPoint 2010: Level 2 Microsoft  more...

DISCOVER POWERPOINT 2010 SET OF 2 DISCOVER POWERPOINT 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Word 2010 Level 1 Discover Word 2010: Level 1 Microsoft  more...

Discover Word 2010 Level 2 Discover Word 2010: Level 2 Microsoft  more...

DISCOVER WORD 2010 SET OF 2 DISCOVER WORD 2010: SET OF 2 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover What s New in Office 2010 Discover What's New in Office 2010 Microsoft  more...

DISCOVER EXCEL 2010 SET OF 5 DISCOVER EXCEL 2010: SET OF 5 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Microsoft Word 2002 Core ...create and edit their text-based documents, and will also discover how to enhance the look and functionality of them. This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them.  more...

Word 2000 MOUS ...reate and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based documents, and they will also discover how to enhance the look and functionality of them. Some skills  more...

Word 2000 Proficient ...reate and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of  more...

Word 2002 MOUS ...reate and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This  more...

Microsoft FrontPage 2002 Level 2 This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete understanding of how to effectively create Webs, as well as discover some new capabilities introduced. This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete  more...

Discover Your Talents To Work From Home Using online tools and resources, find your place in the work-from-home world!  more...

Discover the Benefits of Self-Publishing! ...d paper options, and how to market your book and sell it. Discover the Benefits of Self-Publishing Course takes you through the process of turning your dream of becoming a published author into reality. Subjects included in this course:What Are Your Publishing Options? Book Registration: Copyright, ISBN, EAN, and a Library of Congress Card Number Book Production: Editing, Cover Design, Layout  more...

Back Injury Protection ...hes with skills you acquire in our instruction. You will discover how to minimize lower back pain and even get back ache relief by exercising and practicing appropriate lifting, bending, and pushing techniques. If you design workspaces, you will learn how to minimize reaching, lifting, and bending. You will also encounter nifty things to add to a workspace to minimize back strain. Keep them  more...

Conducting Effective Accident Investigations ... each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look out for the snakes as you begin Conducting Effective Accident Investigations. This course can be taken in a self-directed pace. You can achieve a completed program of  more...

Confined Space Safety ...rmits are required to work in them. Periscope up, as they discover the role of danger signs, entry permits, attendants, rescue plans, and safety equipment. Head to port, and make sure each worker is prepared to address the requirements to work in confined spaces with Confined Space Safety. This course can be taken in a self-directed pace. You can achieve a completed program of study in as  more...

Lockout Tagout How much is a hand, an eye, or even a life worth? We ™re sure that this is a question your company never wants to answer. Welcome to Lockout Tagout How much is a hand, an eye, or even a life worth? We?re sure that this is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different.  more...

Respiratory Protection ...n they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA, and more. You can breath easy knowing your workers have successfully completed our new Respiratory Protection course. This course can be taken in a self-directed pace. You can achieve a completed program  more...

Work Zone and Heavy Equipment ...s; you ™ve just crossed over into the Work Zone. Discover what causes most work zone fatalities and injuries. Welcome to Work Zone and Heavy Equipment ??you?re moving into a land of both shadow and substance, of things and ideas; you?ve just crossed over into the Work Zone.? Discover what causes most work zone fatalities and injuries. No mystery will prevent you from properly setting  more...

HyperStudio Basics ... a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation. HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview of using HyperStudio and an opportunity to develop both your own hypermedia project and a lesson  more...

Instructional Design for the Online Learning Environment ...se materials into an online model for effective learning. Discover how traditional instructional strategies can be implemented into the online learning environment. Instructional Design for the Online Learning Environment is a seven day online course. It will help you learn how to adapt your course materials into an online model for effective learning and discover how traditional  more...

Introduction to Inspiration and Kidspiration ...gate the toolbars and manipulate text within the program. Discover how to integrate this program into your classroom. Introduction to Inspiration and Kidspiration is a seven day online course. This course introduces you to Inspiration and Kidspiration, a software package used to help students organize and develop their ideas. Students will learn how to navigate the toolbars and manipulate  more...

Introduction to Respondus ...us on the basic use of Respondus, a test generation tool. Discover how to integrate online assessments into your classroom. Introduction to Respondus course is a seven day online course that focuses on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom. This course is offered by a State Accredited University and  more...

Technology Integration - Best Practices ...Discover some of the best practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives. Technology Integration - Best Practices is a?seven day online course. It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms. This  more...

Using a Scanner ...ious formats, make annotations and save/export documents. Discover how to use scanned documents in various applications. Using a Scanner is a seven day online course. This is an introductory course and provides the basics pertaining to using your scanner. Learn how to scan a document, make annotations and save/export documents. Discover how to use scanned documents in various applications.  more...

Instructional Design Series ...basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

7 Steps to A Lot More Sales ...e designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases in sales and profits of 25%-100% or more in as little as 60-90 days without spending  more...

Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This  more...

Adobe After Effects CS3: Essentials ...Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You ™ll also learn how to use many of the new effects found in After Effects CS3 as well as how to import Photoshop Layer Styles. Learn the tricks you need to  more...

Adobe CS3 Design: Workflow ...h Dreamweaver, and develop rich media content with Flash. Discover amazing new features, fascinating techniques, and find out how to work more efficiently between the Adobe products in Creative Suite 3.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS3 Design: Workflow  more...

Adobe Illustrator CS4: Essentials ... Total Training for Adobe Illustrator CS4, you ™ll discover a world of amazing tools and commands within the industry standard vector drawing application, Adobe Illustrator. You ™ll learn tricks, techniques, and go-arounds to achieve brilliant results, artistic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ... how to load and use them in your Flash applications, and discover how to use the new Component elements in Flash CS3. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS3 Professional: ActionScript 3 UI & Data Ranging from casual hobbyists to the most seasoned  more...

Adobe Flash CS3 Professional: Essentials ...arn the necessary techniques to get your project rolling. Discover how to design fun, creative, interactive websites through structured and easy to follow lessons. With help from a pro, you`ll be able to expand your knowledge as you learn to utilize all of the amazing techniques with Adobe Flash CS3. This self-directed course can be completed within 90 days or sooner depending on time and  more...

Adobe Photoshop CS3: Advanced ... perspective via the improved Vanishing Point Filter, and discover dozens of tips, tricks and time-saving workarounds to help you improve your creative workflow. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS3: Advanced Ranging from casual hobbyists to the most  more...

Health Insurance Portability and Accountability Act Training This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training. Designed for everyone that deals with the healthcare industry, this course is  more...

PowerPoint 2007 Level 1 ...cess toolbar, Mini toolbar, and galleries. They will also discover how to create presentations from scratch using templates, as well as learn about slide layouts, themes, and slide masters. In addition, students will learn how to navigate through presentations, save presentations, preview slide shows, check spelling, use bulleted and numbered lists, and use clip art and shapes to enhance  more...

PowerPoint 2007 Level 2 ...rn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify  more...

Adobe Illustrator CS4: Advanced ... create vector artwork faster and more accurately. You`ll discover all the new and exciting features inside of Illustrator CS4 as well as techniques to help you master things such as patterns, clipping paths, and 3D objects. You`ll even learn how to build a Flash ® animation inside of Illustrator. This series is just want you need to take your Illustrator skills one step further and help  more...

Adobe InDesign CS4: Advanced ...look at advanced features such as XML and Datamerge, plus discover numerous time saving InDesign workflow shortcuts along the way. This series is just what you need to take your InDesign skills one step further and get you well on your way to easily managing a multiple page document inside InDesign. This self-directed course can be completed within 90 days or sooner depending on time and  more...

Recognizing a Leader ...ffective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your strengths and weaknesses as a leader.  more...

Leading by Enabling ...call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you'll discover how you, as a leader, can foster critical-thinking  more...

Succession Planning Overview Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Managing as Coach and Counselor ... styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as opposed to supervisor, they'll need thoughtful dialogue as to why you've changed your approach, and what you  more...

Introduction to Online Branding ...nd messages. If you are already a brand manager, you will discover a fresh perspective regarding just who should be building brands on the Web and content ideas for a Web presence. Regardless of your title, you will also examine the factors to consider when entering the global marketplace of the Web and how to evaluate the success of an online brand. The sum total will be a thorough grounding  more...

The Online Branding Environment When a new marketing medium emerges, in this case, the Internet, marketers have to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Pharmaceutical Industry Overview Version 2 Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated  more...

The Food and Beverage Industry Overview Version 2 ...discovery of a new dish does more for human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them  more...

The Basics of Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for  more...

Supply Chain Planning and Inventory Management Key components of supply chain management include planning demand and supply, along with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your  more...

Building a Healthy System Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,  more...

Excel 2000 - Proficient User ...DiscoverWare's Discover Excel 2000 is an interactive productivity tool for users of Microsoft Excel 2000. Excel 2000 builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics include basic spreadsheet concepts, workbook and file management, using formulas and functions,  more...

PowerPoint 2000 - Proficient User ...DiscoverWare's Discover PowerPoint 2000 is an interactive productivity tool for users of Microsoft PowerPoint 2000. PowerPoint 2000 builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics include PowerPoint basics, creating presentations, working with slides, working with  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Connecting and Communicating ...t with creatures of emotion." In this course, you will discover methods of emotionally connecting with people in ways that capture their attention and interest in you. You will be introduced to methods of building trust and rapport. You will also have the opportunity to develop critical negotiation skills in communication, such as active listening, reading body language, and applying power  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Negotiating Inclusively "Today's profits are yesterday's good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Mastering Negotiation ...iating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Access 2000 - Proficient ...DiscoverWare's Discover Access 2000 is an interactive productivity tool for users of Microsoft Access 2000.Access 2000 builds on the database capabilities of previous versions of the program to provide powerful tools for building and maintaining professional databases.Topics include basic database concepts,planning a database, creating and modifying tables and forms,finding and sorting  more...

Office 2000 5-in-1 - Proficient ...Discover Office 2000 (5-in1) – Proficient set includes the following courses: Discover Access 2000 - Proficient (ID#7108) Discover Excel 2000 - Proficient (ID#1389) Discover PowerPoint 2000 - Proficient (ID#1402) Discover Outlook 2000 - Proficient (ID#7111) Discover Word 2000 - Proficient (ID#1410) To review individual course descriptions, please select the corresponding product ID number  more...

Outlook 2000 - Proficient ...Discover Outlook 2000 Outline Microsoft Outlook 2000 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to  more...

Sales Skills Prospecting Addressing Needs ... clients' decision-making and buying practices. Unit 2: Discovering Your Clients (0.5 - 1 hour) Define prospecting in terms of sales. Perform four specific actions before you begin prospecting. Know what to do when researching potential clients. Apply the guidelines of the PHASED acronym.  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Building Scalable Cisco Internetworks Part 3 ...racteristics of End System-to-Intermediate System (ES-IS) discovery protocol operation. Distinguish between intra-area and inter-area routing in a Connectionless Network Service (CLNS) environment. Identify Intermediate System-to-Intermediate System (IS-IS) routing levels. Identify types of Intermediate System-to-Intermediate System (IS-IS) Protocol Data Units (PDUs). Audience:  more...

Cisco Internetwork Troubleshooting Part 1 ...of a network topology diagram. Identify guidelines for discovering network configuration information. Match Transmission Control Protocol/Internet Protocol (TCP/IP) model layers with their corresponding Open Systems Interconnection (OSI) model layers. Sequence the stages in the process of sending encapsulated data flows between end-systems. Match networking devices with their  more...

Red Hat Linux Part 1 User Fundamentals ...tories, and launching applications. The learner will also discover how to get help and print files in Linux. L earn To: Identify the main features of the Linux operating system. Identify the features of the main Linux distributions. Identify some of the hardware requirements for installing Linux. Identify the features of disk organization for Linux partitions. Identify the  more...

Strategic Sales Building the Executive Relationship ...hould ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons for building your credibility, diagnosing the need, and creating custom  more...

Economics Products and Markets ... this course a Products and Markets a ?. Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To Describe the decisions facing all firms. Recognize how firms maximize profits in the short run.  more...

Interpersonal Communication Telephone Skills ...coming calls and making outbound calls. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Facilitation The Effective Facilitator ...of Business Development. Through your questions, you will discover the purpose of facilitation and learn the benefits of using facilitators. You will also learn how to differentiate between a meeting's content and its structure, as well as how to differentiate between facilitation and leadership. Unit 2: Facilitative Characteristics and Responsibilities (0.5 - 1 hour)  more...

Virtual Teams The Fundamentals ...e corporate environment. Through your questions, you will discover how virtual teams are more complex than traditional teams, what the main types of virtual teams are, and what benefits can be gained from serving on a virtual team. Unit 2: Working in an Alternative Office (0.5 - 1 hour) Define 'telework'. List the main types of alternative  more...

Project Teams Building a Project Team ...ecalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for Project Work (0.5 - 1 hour) Follow  more...

CIW Security Professional Security Auditing Attack Techniques ...attacks. Identify key aspects of phases of control. Discover passwords stored on a Windows 2000 computer. Identify the steps to discover passwords stored on a Linux computer. Audience: This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are  more...

Managerial Leadership Motivating Employees ... organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor leadership and common sources of employee apathy. Learn To  more...

Frontline Leadership Knowledge in the Workplace ...e. Identify experiences you should discover in an employee knowledge assessment interview. Follow the process for conducting an employee knowledge assessment interview. Simulation Overview: In the simulation at the end of this unit, you act as the Marketing Manager for Icon's Consumer Products and  more...

Six Sigma Listening to the Voice of the Customer ...d "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by  more...

Special Design Tools .... Altshuller's curiosity about problem solving led him to discover that over 90 of the problems engineers faced had been solved somewhere before. If engineers could follow a path to an ideal solution, starting with the lowest level - their personal knowledge and experience - when working their way to higher levels, most of the solutions could be derived from knowledge already present in the  more...