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Java 2 -- Building Graphical User Interfaces This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment  more...

Java 2 - Introduction This course provides students a general overview and understanding of the Java 2 Programming Language. This unit will discuss Java history and the main features of the Java language. You will learn how Java differs from C++, and what types of unique features are available in the Java language. You will also learn why the Java Virtual Machine is considered the core of the Java platform.  more...

So You Want to be a Technical Writer! ... will interact with each other and the instructor through discussion message boards and optional online chats. Students will also receive a weekly mailing containing the best World Wide Web sites where they can explore information about technical writing careers or related issues. Working with Kathryn Roosa, each student will focus on the areas most applicable to their level of experience,  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

How to Analyze a Film Self-Directed ...t are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the material at your own pace. Due to the subjective nature of film, you will find some films/directors/theories more interesting than others; because you are in charge of your own learning management, you may opt to delve deeper into the areas that interest you most. This  more...

Adobe RoboHelp Workshop ... be readily available by e-mail to help with problems and discuss help writing in general. You will be asked to purchase two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on how to get a  more...

Persistence and Transactional Issues Affecting EJBs To describe how to implement container-managed persistence (CMP) for entity beans and to discuss how to use container-managed transactions (CMT) and the Java Transaction API (JTA) to control Enterprise JavaBean (EJB) transactions  more...

Windows Server 2003 Planning for Name Resolution To discuss the decisions and considerations that should go into planning a name resolution strategy for a network infrastructure  more...

Windows Server 2003 Planning for Network Availability To discuss the decisions and considerations for maintaining server availability and performance  more...

The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Managing and Monitoring Network Security Routing and TCP IP in Windows 2000 To discuss how to manage and monitor network security, routing, and TCP/IP in Windows 2000  more...

Managing DHCP DNS and Name Resolution on a Microsoft Windows 2000 Network To discuss how to manage and troubleshoot DHCP, DNS, and name resolution in Windows 2000  more...

Introduction to Oracle and SQL in Oracle9i To introduce Oracle as a relational database management system (RDBMS) and to discuss how to use basic SQL statements  more...

Oracle Database 10g Managing Undo Data and Lock Conflicts Release 2 To discuss how to manage undo data and manage lock conflicts in an Oracle database  more...

Oracle Database 10g Managing Backup and Recovery Release 2 To discuss how to manage backup and recovery in an Oracle 10g database  more...

Oracle Database 10g New Installation and Configuration Features To discuss the new installation and configuration features of Oracle 10g  more...

Oracle Database 10g New Data Loading Features To discuss new data loading features in Oracle 10g  more...

XML Language Basics To provide an overview of XML, discuss XML structures, and discuss DTDs and XML schemas  more...

Style Sheets and Links To explain the use of style sheets and links in XML and to discuss different XML applications  more...

Basic Concepts of FreeHand 10 To discuss the basic concepts of FreeHand 10  more...

Documents in FreeHand 10 To discuss FreeHand 10 documents  more...

Objects in FreeHand 10 To discuss objects in FreeHand 10  more...

Windows Forms and Controls in VB NET To discuss how to work with Windows Forms and controls in VB.NET  more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

Analyzing Workplace War Zones ...eed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this course you'll have the skills needed to  more...

Using T-SQL in SQL Server 2000 To discuss Transact-SQL and its elements and view and define data using Transact-SQL statements  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Maintaining Quality Code To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code  more...

Installing Windows Server 2003 To describe the new features of Windows Server 2003, discuss how to plan for its deployment and installation, and demonstrate the services and administration tasks it supports  more...

Exchange Server 2003 Configuration for Exchange and Foreign Messaging Systems To discuss configuration for Exchange and foreign messaging systems  more...

Exchange Server 2003 Designing and Planning Deployment To discuss how to design and plan Exchange Server 2003 deployment  more...

Exchange Server 2003 Planning for Active Directory and Designing a Messaging In To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003  more...

Exchange Server 2003 Designing Data Management and Fault Tolerance To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003  more...

Exchange Server 2003 Designing Server and Client Connectivity To discuss how to design server and client connectivity  more...

Exchange Server 2003 Planning Security To discuss how to plan the protection of an Exchange Server 2003 organization from security threats  more...

Installing and Integrating Internet Information Services 5 0 To discuss the new features, installation considerations, and security of Internet Information Services 5.0  more...

Administering and Configuring Internet Information Services 5 0 To discuss how to administer and configure Internet Information Services 5.0  more...

Managing Users and Sites in SharePoint 2003 To discuss user and site management in SharePoint Portal Server 2003  more...

Linux System Customization and Automation To discuss common scripting languages and to describe methods for automating Linux system tasks  more...

Oracle9i Database Admin Create a Database ...temporary segments, and indexes. In addition, this course discusses how to create and maintain databases. The course also covers the new features of Oracle9i, such as Oracle Managed Files and Undo tablespaces, and the new features of the LogMiner utility. Learn To • Discuss the guidelines for creating an OFA structure and the information in the ORACLE_HOME subdirectories. •  more...

Sales Skills The Fundamentals ...ullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process. Through your questions and his answers, you will learn the basic steps of the sales process, the different avenues of communication that you can use when selling, and several common myths you should know about selling. Unit 2: Understanding Sales Terms (0.5 - 1 hour)  more...

Sales Skills Prospecting Addressing Needs ...ullivan, one of Icon's Regional Sales Vice Presidents, to discuss the sales process. Through your questions, you will learn about the six basic steps of the sales process, and what you should know about your clients' decision-making and buying practices. Unit 2: Discovering Your Clients (0.5 - 1 hour) Define prospecting in terms of sales.  more...

Sales Skills Developing a Winning Strategy ...ack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different sales strategies that can be used to target individual or commercial clients. Unit 2: Study the Market (0.5 - 1 hour) Analyze your competitors. Complete a SWOT matrix. Choose appropriate clients for an  more...

Sales Skills Effectively Closing a Sale ...et with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues. Complete a key-issues matrix.  more...

Professional Selling Over the Phone Prospecting ...with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance  more...

Essentials of Business Law Employment Law ...him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of an implied contract. Address employee questions regarding  more...

Sales Management Leading a Sales Team ...ter understanding of managing sales territories. She will discuss with you how to choose a territory strategy and how to conduct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding of the information. Unit 2: Forecasting Sales Revenue (0.5 - 1 hour) Identify the four factors to consider when making a sales forecast.  more...

Consulting Skills Building Consulting Relationships ...lation, you will meet with Bruce Madison and Ron Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the  more...

Consulting Skills The Consulting Process ...ve met with Cynthia previously to evaluate her abilities, discuss the consulting relationship, and begin developing a working contract. In this simulation, you will introduce her to Pam amd RJ in order to make them aware of the benefits the company will reap from making ergonomics and safety improvements, and keep them informed about the consulting process. During the course of the meeting,  more...

Consulting Skills Serving as an Internal Consultant ...wn abilities. Next, you will meet with your supervisor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities (0.5 - 1 hour) Identify the guidelines for establishing credibility as an internal consultant. Identify the steps for accepting feedback. Follow the steps for accepting feedback.  more...

Strategic Management Analyzing Strategic Options ...u have called a meeting with your three top executives to discuss the possibility of conducting a strategic audit with the goal of maintaining Icon's position as market leader. Unit 2: Analyzing Environments (0.5 - 1 hour) Identify the components that represent the internal environment. Apply the value chain analysis to evaluate the internal  more...

Strategic Management Developing a Successful Process ...when setting goals and objectives. Discuss issues to consider when setting goals and objectives. Differentiate among the strategy types. Identify guidelines to secure acceptance for the strategic plan. Apply guidelines to secure acceptance for the strategic plan. In the first part  more...

Competitive Intelligence Analysis Dissemination ...et Porter, one of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2:  more...

Competitive Intelligence Researching Online ...Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour)  more...

Managing Business Risk Risk Assessment Control ...unit, you will meet with Laura Dennis, a risk manager, to discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour)  more...

Managing Business Risk Financing Contingency Planning ...ness investor, a financial analyst, and a risk manager to discuss financing risks and develop a rough draft of an insurance contract to be submitted to the executive board for approval. Unit 2: Risk Management Program Administration (0.5 - 1 hour) Identify the major responsibilities of contract management. Identify criteria for selecting agents  more...

Principles of Marketing Fundamentals of Marketing ...Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 - 1 hour) Identify the four components of the marketing mix.  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...the parameters for evaluating the data collection plan. Discuss the features of different data analysis tools. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real issues. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations  more...

Advanced Six Sigma The Define Phase of DMAIC ...panies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment:  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...nd the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis Skills-Based A udience This course is primarily designed for users, interested in exploiting the potential benefits of Profitability Analysis within R/3.  more...

International Business Essentials Succeeding as a Global Manager ...at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few  more...

International Business Essentials Conducting Business in Europe ...s entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward time impacts negotiations. Identify ways that France's orientation toward power impacts negotiations. Follow guidelines for avoiding misunderstandings  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ct management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior executives. Identify the steps for implementing project management as a project. Audience: This course is for  more...

Self Development Motivating Yourself to Perform ...and Greg Baldwin, two of your fellow Product Managers, to discuss preparations for an upcoming telecommunication tradeshow. Each of you is responsible for preparing a part of the exhibit, and despite previous meetings that have been held to correct the situation, your preparations are still behind schedule. During this meeting, you need to discuss how each of you can use self-discipline to get  more...

Self Development Increasing Your Assertiveness ... Cunningham, one of Icon's Human Resources Assistants, to discuss enhancing your self-esteem. Through your questions and John's answers, you will learn how self-esteem affects your ability to be assertive, the effects of self-fulfilling prophecies, and how to enhance your self-esteem. Unit 3: Managing Conflict and Emotions (0.5 - 1 hour) Approach conflict assertively.  more...

Time Management Overcoming Challenges Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork,  more...

Time Management Developing a Plan ...vice Representatives, Stacey Brighton and Carol Chung, to discuss the benefits of completing a time audit. Stacey has been late with a number of call reports, and Carol is behind on the customer evaluation project, making the time audit a necessary step in improving each employee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss  more...

Career Development Developing a Career Strategy ...uce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals and your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career preferences. Hopefully, after your  more...

Career Development Excelling in Your Career ...uce Madison, one of Icon's Human Resource Specialists, to discuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image.  more...

Business Travel Safety International Travel ...Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours) Identify measures you can take before your trip to ensure your safety. Identify the aspects of your trip that you should address to increase your safety  more...

Organizational Skills Managing Information ... of Icon International's Information Services Editors, to discuss The INFO Process. Through your questions and answers, you will learn why it is important to identify your priorities, note information sources, focus your information, and organize your information. Unit 3: Managing Incoming Information (0.5 - 1 hour) Use speed-reading to improve your reading skills.  more...

Creativity Innovation Thinking Creatively ... you are meeting with your Marketing Manager. You want to discuss ideas to improve your department's ability in order to provide quality customer service. Unit 4: Fostering Creativity in the Workplace (0.5 - 1 hour) Identify the influence of company communications on creative thinking. Analyze the effect of organizational culture on creativity.  more...

Cross Cultural Business Comm Understanding Cultural Differences ...rize a given topic as being acceptable or unacceptable to discuss in an e-mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Business Finance Time Value of Money ... Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and future value. Unit 2:  more...

Financial Statements Financial Statements Analysis ...untant in Icon's New York Financial Services Division, to discuss budgets, pro forma financial statements, and budgeting variances. Paul will ask you a series of questions regarding what to do when you prepare a budget, how pro forma statements are used, and the steps to take when correcting budgeting variances. Your goal is to demonstrate that you have the necessary knowledge and skills to  more...

Financial Statements Analyzing Cash Flows ... with Roger McAlister, Icon's Chief Financial Officer, to discuss cash flow performance. Roger has played an integral role in Icon's financial performance, and he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts both your company and the overall economy, and how  more...

Economics The Principles of Economics ...ald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours)  more...

Budgeting Creating Analyzing a Budget ...with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish between different types of  more...

Budgeting Operating Manufacturing Budgets ...lation, you will meet with Elizabeth Thomas in Finance to discuss operating budgets. Liz will discuss the different components of an operating budget, how to classify costs, and how to create an operating budget. Throughout your conversation with her, Liz will ask you questions to gauge your understanding of operating budgets. Unit 2: Manufacturing Budgets (0.5 - 1 hour)  more...

Economics Products and Markets ...ck Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition. Identify the  more...

Economics Foundations of Macroeconomics ...a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1 hour)  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication ...on, you will be meeting with several of your employees to discuss the fourth quarter promotional package for your division. You must clear up a miscommunication regarding the correct discount for the Alpha line's products. Unit 3: Interference to Effective Communication (0.5 - 1 hour) Recognize what types of physical interference affect communication.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...oice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify  more...

Effective Presentations Essentials of Persuasion ...eet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of  more...

Effective Presentations The Presentation Process ...nal's account executives. The three of you are meeting to discuss upcoming on-location sales presentations about Icon's Worldwide Network Solution. It is your responsibility to answer their questions about delivering presentations to large groups and to help them overcome their nervousness about giving their presentations. Unit 3: Delivering the Presentation (0.5 - 1 hour)  more...

Advanced Interpersonal Communication Building Relationships ...ur group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first impressions. Apply guidelines to establish credibility.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Communicating w Difficult People Working with Difficult Employees ...d John to lose his temper. As John's supervisor, you must discuss the situation with him and identify the difficult behavior. In addition, you must attempt to pinpoint the reasons for his behavior and take steps to prevent the difficult behavior from continuing. Unit 2: Addressing Difficult Employees (0.5 - 1 hour) Identify the four types of difficult personalities.  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Communicating w Difficult People Communicating with Your Manager Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to  more...

Call Center Mgt Managing an Inbound Call Center ...al Estate Agent, and Ronald Spear, Finance Accountant, to discuss the movement of the software department's call center. The software department, which is going through an expansion, is taking the space previously used for the call center. Formally situated next to the software department, the call center employs nearly one hundred individuals, thus requiring the need for a large space. As a  more...

Call Center Mgt Measuring Quality Performance ... with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been decided that Icon will purchase the equipment from VoiceRally. Your goal during the meeting is to choose the best VRU features for your call center, as well as  more...

Call Center Mgt Managing Motivating Your Staff ...ynch and Jennifer Webber, two Call Center Supervisors, to discuss implementing a new training program for all call center employees. Unit 2: Motivating Call Center Employees (0.5 - 1 hour) Identify ways to motivate employees. Apply techniques for motivating an employee. Select ways to maintain energy through the day.  more...

Customer Relationship Mgt Fundamentals of CRM ..., her Executive Business Assistant, on a regular basis to discuss marketing strategy. You have recently heard that a competitor is going to launch a television show, syndicated column, and product line, which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with  more...

Customer Relationship Mgt eCRM ...ales, and Robin Carlson, Icon's Director of Marketing, to discuss Icon's acquisition of Medical Supply Inc. (MSI), a company that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your  more...

Sexual Harassment What Employees Should Know ...s, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual harassment and how it affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 - 1 hour) Identify the basis for a claim of quid pro quo sexual  more...

Sexual Harassment Preventing Sexual Harassment Claims ... new employee to Icon. You will meet with Ronald Spear to discuss the impact of sexual harassment on the employee, the harasser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual Harassment Policy (0.5 - 1 hour) Identify the reasons it is important for organizations to create a sexual  more...

Workplace Aggression Recognizing Aggressive Behavior ...th Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression. Maxwell will provide you with information about why managers and employers should be concerned about workplace aggression, how aggression affects an organization, and what actions you can take to recognize aggressive behavior. Unit 2: Knowing the Sources of Aggression (0.5 - 1 hour)  more...

Workplace Aggression Defusing Aggressive Situations ...th Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with aggressive employees, and why communication is such an important factor when trying to prevent violence. Unit 2: Communicating to Prevent  more...

Workplace Aggression Taking a Proactive Approach ...f an emergency response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression  more...

Recruiting Retention Keeping Your Good Employees ...the Employee Relations Specialist, it will be your job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this session is to determine why the employees  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ince Terry of the usefulness of exit interviews. You must discuss what types of exit interviews exist and help the team choose a type of interview that fits Icon's objective. Unit 2: Setting up an Exit Interview (0.5 - 1 hour) Identify the three factors you should consider before conducting exit interviews. Identify the three areas of  more...

Exit Interviewing Skills Conducting an Exit Interview ... In this simulation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the  more...

Human Resource Law Americans With Disabilities Act ...t with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour)  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...imulation, you will meet with a Human Resource Manager to discuss rater selection and different rating biases. Throughout the coversation, you will be asked questions to test your understanding of the information. Unit 3: Receiving 360-Degree Feedback (1 - 2 hours) Identify the types of 360-degree feedback you can receive. Identify the steps for  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ee of your employees have requested a meeting with you to discuss problems with the proposed budgets for the next fiscal year. You are meeting with them to discuss the problems and create a solution for the financial overruns. Unit 3: Generating Solutions Options (0.5 - 1 hour) Identify the advantages and disadvantages of team problem solving.  more...

Leadership Development Goal Setting ...w West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals.  more...

Leadership Development Leading the Way ... the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills.  more...

Leadership Development Motivation ...n this simulation, an employee has requested a meeting to discuss her work environment and perceived lack of opportunities. Her supervisor is a very aggressive man who has been very vocal about his opposition to distributed computing and networks. Unit 4: Motivating a Group (0.5 - 1 hour) Encourage your employees to participate in team efforts.  more...

Succession Planning Successors Plan Evaluation Planning Tools ...rently working on succession planning with Icon. You will discuss the main reasons for evaluating a succession plan and what its important features are. Jack will be asking you questions about the aims of a succession planning evaluation and the various implementation methods. Unit 3: Uses of Software and Technology (1 - 2 hours) Identify characteristics of a good  more...

Women in Leadership Leadership Roles Styles ...a Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with  more...

Six Sigma Deploying Six Sigma ... Janet Porter, Director of Business Development. You will discuss the guidelines for Six Sigma projects and identify the characteristics of the Six Sigma team roles. You will also outline the steps for choosing a Six Sigma team. Unit 2: Six Sigma in Action (0.5 - 1 hour) Identify the Sigma level of the problem. Recognize the use of a Pareto  more...

Six Sigma Managing Six Sigma Projects ...en Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the  more...

Goal Setting Reaching Individual Goals ...ain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the characteristics of effective goals. Develop effective goals. Identify the guidelines for self-managing goals. Follow the guidelines for  more...

Goal Setting Organizational Goal Setting ... Artists, Bob Carter, Jeff Harris and Sydney Morrison, to discuss new targets for the coming year. You will also break the goals down into action items. Unit 2: Goal Setting as an Organization (0.5 - 1 hour) Classify a goal by its time frame. Sequence the steps for putting organizational goals into action. Put  more...

Value Chain Management Elements of the Value Chain ... you will meet with Scott Fletcher, Logistics Manager, to discuss reasons for adopting a value chain model, the differences between the value chain and the supply chain, and the key aspects of value chain management. Scott will also ask you questions about the organizational activities that create value. Unit 2: Value Chain Elements: Ensuring Value (0.5 - 1 hour)  more...

Employee Performance Providing Feedback ...on, you will be meeting with several of your employees to discuss their recent job performances. You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively when giving feedback.  more...

Essentials of Management Succeeding as a New Manager ... Cover the four appropriate topics when discussing expectations with your employees. Respond correctly when you do not know the answer to an employee's question. Meet successfully with your employees on an individual basis. Follow five guidelines that will help you become more knowledgeable about your role as  more...

Essentials of Management Creating a Positive Workplace ...kson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging Positive Behavior (0.5 - 1 hour) List the five needs of every individual as stated in Maslow's Hierarchy of Needs.  more...

Value Chain Management Managing a Value Chain Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost  more...

Essentials of Management Maintaining a Productive Workplace ...rla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you identify ways to improve  more...

Conducting Meetings The Meeting Process ...d for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's effectiveness. Audience Managers and employees who want to learn the appropriate process for conducting meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Conducting Meetings Managing a Meeting .... Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in  more...

Conducting Meetings Effective Meeting Communication ...this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about the differences between positive and negative meeting climates, as well as how to build a positive meeting climate through your communication. Unit 2: Communicating as Meeting Leader (0.5 - 1 hour) Communicate  more...

Change Management Managing Change ... meeting with them and the Director of Human Resources to discuss the perceived effects the change will have on the department and its employees. Unit 3: Monitoring a Change (0.5 - 1 hour) Identify why employees resist change. Manage the tension caused by change. Help employees avoid complacency.  more...

Change Management Adapting to Change ...Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change. List three  more...

Correcting Performance Problems Disciplining Employees ... meet with Carla Jackson, a Human Resources Assistant, to discuss the performance of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for  more...

Managing Performance Establishing a Peformance Plan ... Recognize the steps in the process for discussing the job description. Lead a discussion of a new employee's job description. Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the  more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Managing Performance The Performance Appraisal Process ...se an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather  more...

Managing Performance Overcoming Performance Appraisal Challenges ...sive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee. Practice active listening in an appraisal discussion.  more...

Managing the Expert Understanding Experts ... In this simulation, you will meet with Nancy Hurst to discuss recruiting and retaining experts. You will discuss advantages and disadvantages of employing experts, how to assess their skills, and compensation they expect. Throughout your conversations, Nancy will ask you questions to encourage you to think about the information. Unit 2: Developing the Expert's Career (0.5 - 1 hour)  more...

ISO 9001 2000 Overview of Standards ...Director of Quality Assurance with Icon international, to discuss the benefits and the different standards of ISO, key principles and the steps in the process of a Quality Management System (QMS). Carla will be asking you questions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000 Registration (0.5 - 1 hour) Identify types of project costs  more...

Managing the Expert Managing the Unique Needs of Experts ...ruce will identify pitfalls of a prima donna attitude and discuss ways to manage it. Unit 2: Expert Power and Politics (0.5 - 1 hour) Sequence the steps for overcoming an expert's misuse of power. Help an expert overcome a misuse of power. Identify the steps for helping an expert overcome the use of unethical politics.  more...

Business Ethics Ethical Decision Making ... your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked with these employees for a long time and this is a very uncomfortable situation for him. He is torn between his loyalty to his  more...

Business Ethics Managerial Business Ethics ...nager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The second candidate, Douglas Wright, is a hard-working Account Executive with over seven  more...

Business Ethics Organizational Ethics ...or, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. Due to recent delays in the overseas shipping of some components, not as many units will be available in the timeframe Icon had promised. You  more...

Negotiating The Negotiation Process ...tions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation. Identify steps of the negotiation process. Apply guidelines that  more...

Managing Change Implementing the Change Process ...mulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the  more...

Managing Change Managing Yourself Through Change ...nd a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify three common emotions experienced during the exploration phase of transition. Identify the negative symptoms  more...

ISO 9001 2000 The Auditing Process ...h of whom are employed by Icon International. You will be discussing requirements for the audit process, reasons for holding an opening meeting before an audit takes place, and items to include on an agenda for this meeting. Unit 2: ISO 9001: 2000 Audit Performance (0.5 - 1 hour) Identify characteristics of an ISO auditor. Identify three types  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...munications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general  more...

HIPAA Privacy Business Associates ...HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule. Identify PHI  more...

Project Management Essentials Controlling Closing a Project ...et with Linda Autry, a Product Development team leader to discuss project change and ways to control change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a  more...

Advanced Project Mgmt Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Advanced Project Mgmt Portfolio Management ...ts customer relationships. The goal of this meeting is to discuss the proposal and how it fits into the organization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three criteria, you will recommend that this project be included in your company's  more...

Advanced Project Mgmt Project Management Maturity ...nit, you will meet with Anita Cobb, a Project Manager, to discuss characteristics of companies at project management maturity levels one and two. Throughout your conversation, she will ask you questions to gauge your understanding of the maturity levels. Unit 2: Maturity Levels Three, Four, and Five (0.5 - 1 hour) Identify project management processes a company at  more...

Managing IT Projects Project Planning Execution ...n some problems and Dave has asked you to this meeting to discuss the project resources and the requirements for communication planning. Unit 3: Project Execution (1 - 1.5 hours) Identify components of solicitation and contract administration. Identify characteristics of human resource management in project management.  more...

Six Sigma Six Sigma Essentials In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality  more...

Team Conflict Working in Diversified Teams ...team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict highly likely  more...

Team Participation Team Communication ...Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication. Differentiate between denotative and  more...

Team Participation Resolving Conflict in Teams ...rla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of team conflict.  more...

Team Participation Decision Making in Teams ...his simulation, you will be meeting with Carla Jackson to discuss team decision making. Through your questions, you will identify the benefits of collective decision making, what thought patterns form the decision making process, and what rules teams should follow when making decisions. Unit 2: The Nature of Team Decision Making (0.5 - 1 hour) List the elements of  more...

Virtual Teams The Fundamentals ...Janet Porter, Icon's Director of Business Development, to discuss virtual teams and their place in the corporate environment. Through your questions, you will discover how virtual teams are more complex than traditional teams, what the main types of virtual teams are, and what benefits can be gained from serving on a virtual team. Unit 2: Working in an Alternative Office (0.5 - 1 hour)  more...

Principles of Marketing Distribution Strategy ... will meet with Robin Carlson, District Sales Manager, to discuss how her team selected an appropriate distribution channel partner for a new wireless phone that incorporates personal digital assistant and Internet technology. She will cover the different types of distribution channels, how to manage distribution channels, as well as how to select channel partners. During your conversation,  more...

Virtual Teams Communicating Effectively ...mber of virtual teams, and she asked for a few minutes to discuss virtual teams with you. Through your questions, you will learn why virtual teams have become so important in the business environment, the roles and norms of virtual teams, and the importance of communication in virtual teams. Unit 2: Enhancing Communication in a Virtual Team (0.5 - 1 hour) Define the  more...

Virtual Teams Participating in Virtual Meetings ...xperienced member of virtual teams, and she would like to discuss virtual teams with you. Through your questions and Janet's insight, you will learn about the types of virtual meetings and the types of work completed by virtual team members. Unit 2: Participating in Team-Orientation Sessions (0.5 - 1 hour) List the elements that should be included in an agenda for an  more...

Principles of Marketing Promotion Strategy ... meet with Mary Aberdeen, Icon's Director of Marketing to discuss the elements of promotion. Mary will ask you a series of questions about the elements of a promotional mix, the issues that should be considered when creating a promotional mix, and the types of objectives that a good promotional strategy should accomplish. Unit 2: Advertising and Public Relations (0.5 - 1 hour)  more...

Virtual Team Mgmt Developing Virtual Teams ...you will meet with Carla Jackson, a Marketing Manager, to discuss virtual teams. You were recently promoted into a managerial position, and one of your first priorities is to assemble a virtual team for an upcoming public relations project. Your goal during this meeting is to demonstrate your knowledge of virtual teams, including their characteristics, the five types of virtual teams, and the  more...

Principles of Marketing Pricing Strategy ... Director of Sales, and Ronald Spear, Product Manager, to discuss a price for the Icon HSX-450, a top-of-the-line audio receiver. You will need to use your knowledge of pricing policies, strategies, and methods to develop a price recommendation to give to senior management. Unit 3: Establising a Pricing Strategy (1 - 2 hours) Select common issues to consider when  more...

Project Teams Participating on a Project Team Project Team Management: Participating on a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Project Teams Applying Team Building Techniques ...ngineer and a member of a project team that is meeting to discuss recent problems with Icon's MECA software. Nancy Hurst, a Customer Service Manager, has received numerous complaints about the lack of compatibility between MECA and other hardware and software. Eric Jenkins, a Marketing Coordinator, has also run into problems competitively marketing this outdated software against the newer  more...

Principles of Marketing Writing a Marketing Plan ...with Robin Carlson, one of Icon's Marketing Directors, to discuss the fundamentals of marketing plans. Robin has a number of years of experience in the industry and will ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a  more...

Brand Management Fundamentals of Brand Management ...simulation, you are a member of a project team meeting to discuss the future of one of Icon's brand of household cleaners, Can-O-Shine. At its inception it was very successful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether to leave the brand unchanged, change  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...tor of Marketing, and Kent Redburn, Director of Sales, to discuss the appointment of an upcoming cross-functional team. Your goal is to choose the most qualified managerial candidate for the cross-functional team leader position. You will review the qualifications of three candidates for this position. In order to be successful, you will need to have a thorough understanding of the skills  more...

Brand Management Building Brand Equity ...er. You are meeting with Don Hamilton and Kelly Landry to discuss ways to make this brand as successful as it has the potential to be. As the new Brand Manager, you must find a way to increase the equity of the Platinum brand. Your goal is to present ideas on how to increase brand equity by increasing brand awareness and improving brand image. Unit 2: Using the Marketing Mix to Build a Brand  more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...in the department, and Lori has asked to meet with you to discuss the office environment. Your goals are to demonstrate that you know how to make use of office politics, build strong business relationships, and manage temporary staff. Unit 2: Keeping a Positive Attitude (0.5 - 1 hour) Identify the guidelines for creating a stress management plan.  more...

SAP R 3 3 0 Fundamentals ...g-oriented structure of SAP R/3 3.0. L earn To: Discuss the functionality and capabilities of using the SAP R/3 3.0 system in an open system environment. Define the parts of the system environment; including SAP technology, Kernel System, Interfaces and Application modules. Identify the standard modules (Workflow Management, Human Resources, Finance and Accounting, and  more...

Self Development Balancing Your Personal Professional Life ... Cunningham, one of Icon's Human Resources Assistants, to discuss your priorities in your personal life and your professional life. Through your questions, you will learn how to establish priorities, how to make your established priorities reflect your personal values, and how you can set the priorities for your life. Unit 3: Managing Stress (0.5 - 1 hour) Manage the  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Motivation Motivating Through Rewards Recognition ...son, a recently appointed Customer Service Supervisor, to discuss how she should reward employees in her department. Since Amy is relatively new to the process of offering rewards and recognition, she has come to you to for advice. It is your responsibility to instruct her how to reward her employees in ways that are actually motivating for them. In the second half of this simulation, you will  more...

Negotiating Advanced Negotiation Tactics ...., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2: Negotiation Tactics (0.5 - 1 hour) Identify various negotiation tactics. Select guidelines you should follow when addressing negotiation tactics. Identify ways to  more...

Operations Management Operations Management Tools ...on, you will meet with Deb Farrell and Nathan Iverson, to discuss how to efficiently rearrange employee work schedules to accommodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a  more...

Mentoring Developing Your Mentoring Skills ... the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to determine what dimension of mentoring the  more...

Organizational Behavior Organizational Dynamics for Individuals ...g with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be affecting his behavior. Unit 2: Foundations of Individual Behavior (0.5 - 1 hour) Identify the five areas of personality that affect employee performance. Determine an employee's attitude.  more...

Managing Generations in the Workplace Understanding the Generations ...gham, Human Resources Assistant at Icon International, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. Differentiate between the core values of Generation X and the e-Generation.  more...

ISO 9001 2000 Implementing Standards ...ill meet with Sara Hernandez, a certified ISO Auditor, to discuss preparations for an upcoming audit. You want to make sure that the preparations for the audit are complete and that the organization will achieve ISO 9001:2000 certification. You have accepted Sara's invitation to verify your knowledge of Clauses 0, 1, 2, 3, 4, and 5. Unit 2: ISO 9001: 2000: Implementing Clauses 6 and 7 (0.5 -  more...

Moving from Technical Professional to Mgr Managing the IT Dept ... As project manager, you have called an urgent meeting to discuss the problems facing the IT department. The department has undergone many changes recently and is running behind in many areas. It has been decided to set up a new help desk to create a more structured approach to dealing with system downtime and disaster recovery. You are meeting with Mike Miller, Team Lead for the new help desk,  more...