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Competitive Intelligence Analysis Dissemination ...et Porter, one of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2:  more...

Advanced Six Sigma The Define Phase of DMAIC ...panies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment:  more...

International Business Essentials Succeeding as a Global Manager ...at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Budgeting Creating Analyzing a Budget ...udget Analyst in Icon's Financial Services Department, to discuss how different parts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you  more...

Economics Foundations of Macroeconomics ...nfield, a Director of Finance with Icon International, to discuss how economics is measured using key U.S. indicators. Drew will be asking you some questions about Consumption, Investment, Government, and trade to test the level of knowledge you have acquired to date on each area. Unit 3: Macroeconomic Policy Tools (1 - 2 hours) Identify how modern economic policy  more...

Effective Presentations Essentials of Persuasion In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Women in Leadership Leadership Roles Styles ...a Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with  more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Advanced Project Mgmt Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Team Conflict Working in Diversified Teams ...team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict highly likely  more...

Team Participation Resolving Conflict in Teams ...u will be meeting with Don Hamilton and Barbara Connor to discuss how many people Icon should send to an upcoming sales conference. The three of you have already agreed that the District Sales Managers should attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour)  more...

Principles of Marketing Distribution Strategy ... will meet with Robin Carlson, District Sales Manager, to discuss how her team selected an appropriate distribution channel partner for a new wireless phone that incorporates personal digital assistant and Internet technology. She will cover the different types of distribution channels, how to manage distribution channels, as well as how to select channel partners. During your conversation,  more...

Motivation Motivating Through Rewards Recognition ...son, a recently appointed Customer Service Supervisor, to discuss how she should reward employees in her department. Since Amy is relatively new to the process of offering rewards and recognition, she has come to you to for advice. It is your responsibility to instruct her how to reward her employees in ways that are actually motivating for them. In the second half of this simulation, you will  more...

Operations Management Operations Management Tools ...on, you will meet with Deb Farrell and Nathan Iverson, to discuss how to efficiently rearrange employee work schedules to accommodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a  more...