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From 123-CBT Computer Based Training
Installing Windows Server 2003 on-line e-learning cbt (computer based)cd rom Installing Windows Server 2003 Microsoft To describe the new features of Windows Server 2003, discuss how to plan for its deployment and installation, and demonstrate the services and administration tasks it supports  more...
Fire Safety and Prevention on-line e-learning cbt (computer based)cd rom Fire Safety and Prevention This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire,  more...
Data Sources Templates and Customization in Project 2002 on-line e-learning cbt (computer based)cd rom Data Sources, Templates, and Customization in Project 2002 Microsoft To discuss how to deal with multiple data sources using Project 2002  more...
Tracking and Reporting with Project 2002 on-line e-learning cbt (computer based)cd rom Tracking and Reporting with Project 2002 Microsoft To discuss how to track project progress and create project reports in Project 2002  more...
Up and Running with Project 2002 on-line e-learning cbt (computer based)cd rom Up and Running with Project 2002 Microsoft To discuss how to manipulate project tasks and resources in Project 2002 to produce a detailed project plan  more...
Oracle Database 10g Managing Undo Data and Lock Conflicts on-line e-learning cbt (computer based)cd rom Oracle Database 10g: Managing Undo Data and Lock Conflicts Oracle To discuss how to manage undo data and manage lock conflicts in an Oracle database  more...
Oracle Database 10g Managing Backup and Recovery on-line e-learning cbt (computer based)cd rom Oracle Database 10g: Managing Backup and Recovery Oracle To discuss how to manage backup and recovery in an Oracle 10g database  more...
Used Oil Management on-line e-learning cbt (computer based)cd rom Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...
Regulatory Information on-line e-learning cbt (computer based)cd rom Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...
Portable Fire Extinguishers on-line e-learning cbt (computer based)cd rom Portable Fire Extinguishers This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed  more...
Laser Safety Training on-line e-learning cbt (computer based)cd rom Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...
Heat Stress Recognition and Prevention on-line e-learning cbt (computer based)cd rom Heat Stress Recognition and Prevention Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control  more...
Used Oil Management on-line e-learning cbt (computer based)cd rom Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...
The Profession of Selling on-line e-learning cbt (computer based)cd rom The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling"  more...
OracleAS 10g Managing Customized Topologies and Distributing Infrastructure Com on-line e-learning cbt (computer based)cd rom OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure Com Oracle To discuss common deployment topologies and to explain how to install and configure Oracle Application Server components to suit different needs  more...
OracleAS 10g XML Applications Web Services and Monitoring on-line e-learning cbt (computer based)cd rom OracleAS 10g: XML Applications, Web Services, and Monitoring Oracle To describe how to deploy XML applications and web services with Oracle AS and to discuss the monitoring capabilities of Oracle Enterprise Manager Application Server Control  more...
Marketing Essentials Promotion on-line e-learning cbt (computer based)cd rom Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...
Planning for Windows 7 Deployment on-line e-learning cbt (computer based)cd rom Planning for Windows 7 Deployment Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Windows 7 is Microsoft's latest client operating system for IT infrastructure environments. Microsoft has improved and added new tools to help deploy Windows 7 throughout networks using images. Administrators can use tools provided by Microsoft to analyze their IT  more...
Ajax API Essentials on-line e-learning cbt (computer based)cd rom Ajax API Essentials This course will explore the various technologies that are employed in Ajax applications. It will begin by examining the important role that XML and CSS play in developing Ajax applications that interact with data sent from the server. Then it will discuss common troubleshooting issues that may arise in Ajax applications. Finally, it will explore how web services and APIs  more...
Ajax Applications Server Communication on-line e-learning cbt (computer based)cd rom Ajax Applications & Server Communication This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will  more...
IPV6 on-line e-learning cbt (computer based)cd rom IPV6 To intoduce IPv6, explain its features, and discuss how it can be implemented.  more...
Implementing SQL Server 2008 Analysis Services Solutions on-line e-learning cbt (computer based)cd rom Implementing SQL Server 2008 Analysis Services Solutions Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) SQL Server 2008 Analysis Services gives you the opportunity to take the vast amount of information in your databases and analyze it so that you can use the information to improve your overall business.  more...
Migrating Infrastructure to the Cloud on-line e-learning cbt (computer based)cd rom Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...
From Online Training Directory
Legal Research and Writing on-line e-learning cbt (computer based)study at homecourseware This course guides students on how to do legal research and writing. After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should  more...
How to Analyze a Film Self-Directed This comprehensive self-directed course uses exercises, activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and  more...
Starting A Business?: How To Develop An Effective Business Plan on-line e-learning cbt (computer based)study at homecoursewareSelf Directed You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...
Adobe RoboHelp Workshop on-line e-learning cbt (computer based) In this course, you study the background of online-help systems since they arose in the 1990s. You explore a range of online-help systems, surveying their varied content, organization, format, and in particular navigation systems. You study a sequence of RoboHelp tutorials to learn the basic tasks that professional help writers must know to do their work. Concurrent with the tutorials, you  more...
Java 2 - Introduction on-line e-learning cbt (computer based) This course provides students a general overview and understanding of the Java 2 Programming Language. This unit will discuss Java history and the main features of the Java language. You will learn how Java differs from C++, and what types of unique features are available in the Java language. You will also learn why the Java Virtual Machine is considered the core of the Java platform.  more...
From 123-CBT Computer Based Training
Windows Forms and Controls in VB NET on-line e-learning cbt (computer based) To discuss how to work with Windows Forms and controls in VB.NET  more...
Exchange Server 2003 Designing and Planning Deployment on-line e-learning cbt (computer based) To discuss how to design and plan Exchange Server 2003 deployment  more...
Exchange Server 2003 Planning for Active Directory and Designing a Messaging In on-line e-learning cbt (computer based) To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003  more...
Exchange Server 2003 Designing Data Management and Fault Tolerance on-line e-learning cbt (computer based) To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003  more...
Exchange Server 2003 Designing Server and Client Connectivity on-line e-learning cbt (computer based) To discuss how to design server and client connectivity  more...
Exchange Server 2003 Planning Security on-line e-learning cbt (computer based) To discuss how to plan the protection of an Exchange Server 2003 organization from security threats  more...
Administering and Configuring Internet Information Services 5 0 on-line e-learning cbt (computer based) To discuss how to administer and configure Internet Information Services 5.0  more...
Analyzing Workplace War Zones on-line e-learning cbt (computer based) A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...
Managing and Monitoring Network Security Routing and TCP IP in Windows 2000 on-line e-learning cbt (computer based) To discuss how to manage and monitor network security, routing, and TCP/IP in Windows 2000  more...
Managing DHCP DNS and Name Resolution on a Microsoft Windows 2000 Network on-line e-learning cbt (computer based) To discuss how to manage and troubleshoot DHCP, DNS, and name resolution in Windows 2000  more...
Persistence and Transactional Issues Affecting EJBs on-line e-learning cbt (computer based) To describe how to implement container-managed persistence (CMP) for entity beans and to discuss how to use container-managed transactions (CMT) and the Java Transaction API (JTA) to control Enterprise JavaBean (EJB) transactions  more...
Working with Images in Macromedia Fireworks MX on-line e-learning cbt (computer based) To discuss how to work with images in Fireworks MX  more...
Persistence and Transactional Issues Affecting EJBs on-line e-learning cbt (computer based) To describe how to implement container-managed persistence (CMP) for entity beans and to discuss how to use container-managed transactions (CMT) and the Java Transaction API (JTA) to control Enterprise JavaBean (EJB) transactions  more...
Security Analysis and Auditing in Networked Environments on-line e-learning cbt (computer based) To discuss how to collect and utilize information on network intrusion attempts  more...
Security Analysis and Auditing in Networked Environments on-line e-learning cbt (computer based) To discuss how to collect and utilize information on network intrusion attempts  more...
Working with Images in Macromedia Fireworks MX on-line e-learning cbt (computer based) To discuss how to work with images in Fireworks MX  more...
Security Analysis and Auditing in Networked Environments on-line e-learning cbt (computer based) To discuss how to collect and utilize information on network intrusion attempts  more...
Introduction to Oracle and SQL in Oracle9i on-line e-learning cbt (computer based) To introduce Oracle as a relational database management system (RDBMS) and to discuss how to use basic SQL statements  more...
Sales Skills The Fundamentals on-line e-learning cbt (computer based)cd rom In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...
Sales Skills Developing a Winning Strategy on-line e-learning cbt (computer based)cd rom In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...
Sales Skills Effectively Closing a Sale on-line e-learning cbt (computer based)cd rom In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...
Essentials of Business Law Employment Law on-line e-learning cbt (computer based)cd rom Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...
Sales Management Leading a Sales Team on-line e-learning cbt (computer based)cd rom In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best  more...
Consulting Skills Building Consulting Relationships on-line e-learning cbt (computer based)cd rom Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...
Strategic Management Analyzing Strategic Options on-line e-learning cbt (computer based)cd rom Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...
Competitive Intelligence Analysis Dissemination on-line e-learning cbt (computer based)cd rom ...et Porter, one of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2:  more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using  more...
Managing Business Risk Risk Assessment Control on-line e-learning cbt (computer based)cd rom Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...
Managing Business Risk Financing Contingency Planning on-line e-learning cbt (computer based)cd rom Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...
Advanced Six Sigma The Measure Analysis Phases of DMAIC on-line e-learning cbt (computer based)cd rom The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the  more...
Advanced Six Sigma The Define Phase of DMAIC on-line e-learning cbt (computer based)cd rom ...nies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment:  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom ...at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations  more...
Advanced Project Leadership Selling Project Mgmt to the Organization on-line e-learning cbt (computer based)cd rom This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...
Self Development Motivating Yourself to Perform on-line e-learning cbt (computer based)cd rom In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...
Self Development Increasing Your Assertiveness on-line e-learning cbt (computer based)cd rom In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To  more...
Oracle9i Database Admin Create a Database on-line e-learning cbt (computer based)cd rom Course Overview The Oracle9i Database Administration: Create a Database course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to  more...
Time Management Overcoming Challenges on-line e-learning cbt (computer based)cd rom Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork,  more...
Time Management Developing a Plan on-line e-learning cbt (computer based)cd rom Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...
Career Development Developing a Career Strategy on-line e-learning cbt (computer based)cd rom Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for  more...
Career Development Excelling in Your Career on-line e-learning cbt (computer based)cd rom Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the  more...
Business Travel Safety International Travel on-line e-learning cbt (computer based)cd rom In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...
Organizational Skills Managing Information on-line e-learning cbt (computer based)cd rom In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...
Creativity Innovation Thinking Creatively on-line e-learning cbt (computer based)cd rom In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...
Cross Cultural Business Comm Understanding Cultural Differences on-line e-learning cbt (computer based)cd rom Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...
Business Finance Time Value of Money on-line e-learning cbt (computer based)cd rom Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized  more...
Financial Statements Financial Statements Analysis on-line e-learning cbt (computer based)cd rom Financial Statements: Financial Statements Analysis offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To  more...
Financial Statements Analyzing Cash Flows on-line e-learning cbt (computer based)cd rom Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities  more...
Economics The Principles of Economics on-line e-learning cbt (computer based)cd rom In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...
Budgeting Creating Analyzing a Budget on-line e-learning cbt (computer based)cd rom ...udget Analyst in Icon's Financial Services Department, to discuss how different parts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you  more...
Budgeting Operating Manufacturing Budgets on-line e-learning cbt (computer based)cd rom Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a  more...
Economics Products and Markets on-line e-learning cbt (computer based)cd rom Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course a Products and Markets a ?. Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To  more...
Economics Foundations of Macroeconomics on-line e-learning cbt (computer based)cd rom ...nfield, a Director of Finance with Icon International, to discuss how economics is measured using key U.S. indicators. Drew will be asking you some questions about Consumption, Investment, Government, and trade to test the level of knowledge you have acquired to date on each area. Unit 3: Macroeconomic Policy Tools (1 - 2 hours) Identify how modern economic policy  more...
Interpersonal Communication Listening Skills on-line e-learning cbt (computer based)cd rom Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...
Interpersonal Communication Effective Communication on-line e-learning cbt (computer based)cd rom Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...
Emotional Intelligence Applying Emotional Intell in the Workplace on-line e-learning cbt (computer based)cd rom Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving  more...
Effective Presentations Essentials of Persuasion on-line e-learning cbt (computer based)cd rom In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...
Effective Presentations The Presentation Process on-line e-learning cbt (computer based)cd rom In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to  more...
Sexual Harassment What Employees Should Know on-line e-learning cbt (computer based)cd rom Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment.  more...
Sexual Harassment Preventing Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...
Workplace Aggression Recognizing Aggressive Behavior on-line e-learning cbt (computer based)cd rom In Workplace Aggression: Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of  more...
Workplace Aggression Defusing Aggressive Situations on-line e-learning cbt (computer based)cd rom In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...
Workplace Aggression Taking a Proactive Approach on-line e-learning cbt (computer based)cd rom In Workplace Aggression: Taking a Proactive Approach, participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace  more...
Exit Interviewing Skills Preparing for an Exit Interview on-line e-learning cbt (computer based)cd rom Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,  more...
Exit Interviewing Skills Conducting an Exit Interview on-line e-learning cbt (computer based)cd rom Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems.  more...
360-Degree Feedback Experiencing 360-Degree Feedback on-line e-learning cbt (computer based)cd rom 360-Degree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback, the benefits of using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information  more...
Decision Making Problem Solving Problem Solving Fundamentals on-line e-learning cbt (computer based)cd rom In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...
Leadership Development Goal Setting on-line e-learning cbt (computer based)cd rom In Leadership Development: Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.  more...
Leadership Development Leading the Way on-line e-learning cbt (computer based)cd rom Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...
Leadership Development Motivation on-line e-learning cbt (computer based)cd rom In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...
Succession Planning Successors Plan Evaluation Planning Tools on-line e-learning cbt (computer based)cd rom In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the  more...
Women in Leadership Leadership Roles Styles on-line e-learning cbt (computer based)cd rom ...a Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with  more...
Six Sigma Deploying Six Sigma on-line e-learning cbt (computer based)cd rom In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective  more...
Goal Setting Organizational Goal Setting on-line e-learning cbt (computer based)cd rom In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and  more...
Value Chain Management Elements of the Value Chain on-line e-learning cbt (computer based)cd rom In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and  more...
Employee Performance Providing Feedback on-line e-learning cbt (computer based)cd rom Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...
Essentials of Management Succeeding as a New Manager on-line e-learning cbt (computer based)cd rom Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To  more...
Essentials of Management Creating a Positive Workplace on-line e-learning cbt (computer based)cd rom In Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive  more...
Value Chain Management Managing a Value Chain on-line e-learning cbt (computer based)cd rom Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost  more...
Essentials of Management Maintaining a Productive Workplace on-line e-learning cbt (computer based)cd rom In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To  more...
Conducting Meetings The Meeting Process on-line e-learning cbt (computer based)cd rom Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda  more...
Conducting Meetings Managing a Meeting on-line e-learning cbt (computer based)cd rom Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead  more...
Conducting Meetings Effective Meeting Communication on-line e-learning cbt (computer based)cd rom Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...
Change Management Managing Change on-line e-learning cbt (computer based)cd rom Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...
Change Management Adapting to Change on-line e-learning cbt (computer based)cd rom Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the  more...
Correcting Performance Problems Disciplining Employees on-line e-learning cbt (computer based)cd rom In Correcting Performance Problems: Disciplining Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn  more...
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To  more...
Total Quality Management Implementation and Tools on-line e-learning cbt (computer based)cd rom Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...
Managing Performance The Performance Appraisal Process on-line e-learning cbt (computer based)cd rom In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...
Managing the Expert Understanding Experts on-line e-learning cbt (computer based)cd rom Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills.  more...
ISO 9001 2000 Overview of Standards on-line e-learning cbt (computer based)cd rom In ISO 9001: 2000: Overview of Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Learn To  more...
Business Ethics Ethical Decision Making on-line e-learning cbt (computer based)cd rom In Business Ethics: Ethical Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making  more...
Business Ethics Managerial Business Ethics on-line e-learning cbt (computer based)cd rom In Business Ethics: Managerial Business Ethics, you will learn about common managerial ethical issues, as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To  more...
Negotiating The Negotiation Process on-line e-learning cbt (computer based)cd rom Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom In a Managing Change: The Change Process a ? you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...
Managing Change Managing Yourself Through Change on-line e-learning cbt (computer based)cd rom In a Managing Change: Managing Yourself Through Change a ? you will learn what the three phases of the transition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what  more...
Organizational Crisis Mgmt Resolving Crises in Organizations on-line e-learning cbt (computer based)cd rom This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,  more...
HIPAA Privacy Business Associates on-line e-learning cbt (computer based)cd rom In HIPAA Privacy and Business Associates you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of  more...
Advanced Project Mgmt Managing Accelerated Projects on-line e-learning cbt (computer based)cd rom Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...
Advanced Project Mgmt Portfolio Management on-line e-learning cbt (computer based)cd rom In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a  more...
Advanced Project Mgmt Project Management Maturity on-line e-learning cbt (computer based)cd rom In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To  more...
Managing IT Projects Project Planning Execution on-line e-learning cbt (computer based)cd rom In a Project Planning and Execution,'' you will learn about project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be  more...
Six Sigma Six Sigma Essentials on-line e-learning cbt (computer based)cd rom In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality  more...
Team Conflict Working in Diversified Teams on-line e-learning cbt (computer based)cd rom ...team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict highly likely  more...
Team Participation Resolving Conflict in Teams on-line e-learning cbt (computer based)cd rom ...u will be meeting with Don Hamilton and Barbara Connor to discuss how many people Icon should send to an upcoming sales conference. The three of you have already agreed that the District Sales Managers should attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour)  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom In Team Participation: Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become  more...
Virtual Teams The Fundamentals on-line e-learning cbt (computer based)cd rom In Virtual Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom ... will meet with Robin Carlson, District Sales Manager, to discuss how her team selected an appropriate distribution channel partner for a new wireless phone that incorporates personal digital assistant and Internet technology. She will cover the different types of distribution channels, how to manage distribution channels, as well as how to select channel partners. During your conversation,  more...
Virtual Teams Communicating Effectively on-line e-learning cbt (computer based)cd rom In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom In Virtual Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building  more...
Virtual Team Mgmt Developing Virtual Teams on-line e-learning cbt (computer based)cd rom In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...
Project Teams Participating on a Project Team on-line e-learning cbt (computer based)cd rom Project Team Management: Participating on a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...
Project Teams Applying Team Building Techniques on-line e-learning cbt (computer based)cd rom Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market  more...
Cross-Functional Teams Selecting Cross-Functional Team Members on-line e-learning cbt (computer based)cd rom Cross-Functional Teams: Selecting Cross-Functional Team Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management  more...
Brand Management Building Brand Equity on-line e-learning cbt (computer based)cd rom Brand Management: Building Brand Equity explains how brand management affects other functions in an organization, how marketing mix components can help build brand equity, and how to position a brand effectively in the marketplace. The program also details the stages for developing brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To  more...
Essentials of Business Law Contract Law on-line e-learning cbt (computer based)cd rom Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...
Administrative Assistant Skills Excelling as an Admin Assistant on-line e-learning cbt (computer based)cd rom In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...
SAP R 3 3 0 Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective  more...
Self Development Balancing Your Personal Professional Life on-line e-learning cbt (computer based)cd rom In Self-Development: Balancing Your Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs,  more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...
Motivation Motivating Through Rewards Recognition on-line e-learning cbt (computer based)cd rom ...son, a recently appointed Customer Service Supervisor, to discuss how she should reward employees in her department. Since Amy is relatively new to the process of offering rewards and recognition, she has come to you to for advice. It is your responsibility to instruct her how to reward her employees in ways that are actually motivating for them. In the second half of this simulation, you will  more...
Operations Management Operations Management Tools on-line e-learning cbt (computer based)cd rom ...on, you will meet with Deb Farrell and Nathan Iverson, to discuss how to efficiently rearrange employee work schedules to accommodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a  more...
Mentoring Developing Your Mentoring Skills on-line e-learning cbt (computer based)cd rom Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based)cd rom Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...
Managing Generations in the Workplace Understanding the Generations on-line e-learning cbt (computer based)cd rom Managing Generations in the Workplace: Understanding the Generations introduces the learner to the four generations found in the workplace today. It then characterizes each generation, accounting for their influences, their value systems, their performance in the workplace, and their generational personalities. Learn To Differentiate between the Boomer generation  more...
Moving from Technical Professional to Mgr Managing the IT Dept on-line e-learning cbt (computer based)cd rom With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...
From HAZMAT Plans & Programs, Inc
Identifying Your Hazardous Waste on-line e-learning cbt (computer based) Identifying hazardous wastes according to RCRA regulations helps environmental professionals to determine how the waste must be managed. This course covers identification of hazardous wastes, characteristics of hazardous wastes, and universal and miscellaneous wastes according to RCRA regulations. Discarded material and excluded hazardous wastes will also be discussed in detail. Apart from RCRA  more...
From Pedagogy Inc- I.V. Therapy Education
EKG Recognition EKG Recognition EKG monitoring is becoming more common in inpatient and outpatient care settings as well as emergency and critical care areas. Nurses and other healthcare professionals are responsible for cardiac patients including monitoring and interpreting cardiac dysrhythmias. They must develop critical thinking skills required to quickly and accurately identify potentially life  more...
Clostridium Difficile Colitis Prevention And Management Clostridium Difficile Colitis Prevention And Management Clostridium difficile is an inimitable organism that normally lives in the gut. When an antibiotic is taken to treat an infection, helpful or normal bacteria are destroyed, causing an overgrowth of the C. difficile bacteria. Clostridium difficile localizes to the large bowel, where it manifests as diarrhea and colitis. The symptoms of CDI  more...
From Simons-White & Associates, Inc.
Advanced Product Quality Planning instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware Session Information Session Date: July 17, 2008 Start time: 1:00 pm Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Advanced Product Quality Planning Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed  more...
From 6P International, LLC
Spanish - Fire Protection on-line e-learning cbt (computer based) CATEGORY: Construction COURSE DESCRIPTION: This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how  more...
Fire Protection on-line e-learning cbt (computer based) This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how careful planning and precautionary measures can be  more...
California-OSHA Fire Protection on-line e-learning cbt (computer based) This course has been designed to deliver firsthand information about fires and fire protection measures. After completing this course, you will be able to identify different types of fires and how safety measures can be taken to avoid a disastrous situation. We will also discuss the different types of fire extinguishers in use and discover how careful planning and precautionary measures can be  more...
Working Safely with Hazardous Materials in Health Care on-line e-learning cbt (computer based) Healthcare professionals often have to handle patients who have been exposed to harmful chemicals or hazardous materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and  more...
Professional Response to Trauma on-line e-learning cbt (computer based) Across the United States, many workers experience death and suffering routinely as a part of their jobs. Funeral directors, paramedics, firefighters and other emergency responders are faced with traumatic events while performing their duties. These workers are at an increased risk for of developing traumatic stress. This can also affect their ability to provide emergency response to others who  more...
From Software Training Academy, Inc
Java Server Pages JSP instructor led trainingon-line e-learning cbt (computer based) This four-day course develops skills in JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. It treats JSP 2.0, including older features such as scriptlets but focusing on newer features and techniques, including JSP expressions and the JSTL. At the end of the course, students will be well prepared to author  more...
Introduction to Java Server Pages JSP instructor led trainingon-line e-learning cbt (computer based) This two-day module introduces JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. The module begins with an introduction of Web applications in general, shows how Java servlets and JSPs establish a framework for writing Web applications, and then covers JSP 2.0 features in detail, from scripting elements to  more...
Developing Web Services with WebLogic TM instructor led trainingon-line e-learning cbt (computer based) This one-week course prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1.4) APIs for SOAP messaging and WSDL-driven, component-based service  more...
NET Framework Essentials Using C instructor led trainingon-line e-learning cbt (computer based) Microsoft .NET is an advance in programming technology that greatly simplifies application development, both for traditional, proprietary applications and for the emerging paradigm of Web-based services. .NET is a complete restructuring of Microsoft? s whole system infrastructure and represents a major learning challenge for programmers developing applications on Microsoft platforms. Part of .NET  more...
From Minutes-Matter LLC
Online Child Abuse Neglect Recognition and Reporting 3 Hour Course on-line e-learning cbt (computer based) The 3 Hour Online Child Abuse/ Neglect Recognition and Reporting Course: Child Abuse/ Neglect Recognition and Reporting: (3 HOUR REFRESHER COURSE) Course Description: This course is designed by experts in the field of Child Abuse/ Neglect Recognition and Reporting. It meets the State of Ohio Department of Education 3 hour requirement for training in Child Abuse/ Neglect Recognition and  more...
From Serebra Learning Corporation
The OSI Model on-line e-learning cbt (computer based) Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.  more...
LAN Implementation on-line e-learning cbt (computer based) In this WestNet e-Learning module, we review the operation and implementation of three established local area network (LAN) technologies: Ethernet, Token Ring, and Fiber Distributed Data Interface (FDDI).  more...
Large Network Case Studies on-line e-learning cbt (computer based) In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.  more...
VoIP Network Quality of Service Techniques on-line e-learning cbt (computer based) This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...
Succeeding Through Teamwork Differences Make Great Teams on-line e-learning cbt (computer based) This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals.  more...
Measuring Team Performance Measure for Success on-line e-learning cbt (computer based) This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Learn from Results on-line e-learning cbt (computer based) This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group.  more...
Design Concepts for Web Sites on-line e-learning cbt (computer based) To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists  more...
Advanced Technology Concepts for Web Designers on-line e-learning cbt (computer based) To introduce users to the incorporation of JavaScript and other technologies such as DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists  more...
Interviewing and Hiring Practices on-line e-learning cbt (computer based) This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and  more...
Introducing Dreamweaver MX and ASP NET on-line e-learning cbt (computer based) To introduce the student to Dreamweaver MX and ASP.NET and explain how to use them to publish database content, reuse code, and navigate through DataSets Web professionals; home users and end users wishing to use Dreamweaver MX to create database-driven web applications built on ASP.NET technology  more...
Using Advanced Dreamweaver MX Tools on-line e-learning cbt (computer based) To describe the functions and features of the advanced Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily  more...
Working with Images in Macromedia Fireworks MX on-line e-learning cbt (computer based) To discuss how to work with images in Fireworks MX Web designers; graphic designers; home users and end users with an interest in graphic design; Macromedia Dreamweaver MX users and Macromedia Flash MX developers using Macromedia Fireworks MX to create graphics  more...
Adding Interactive Objects in Macromedia Fireworks MX on-line e-learning cbt (computer based) To describe how to work with and create interactive features in Fireworks MX Web designers; graphic designers; home users and end users with an interest in graphic design; Macromedia Dreamweaver MX users and Macromedia Flash MX developers using Macromedia Fireworks MX to create graphics  more...
Getting Started with Programming on-line e-learning cbt (computer based) To introduce structured programming concepts, coding design, and style Anyone wishing to know the basics of programming  more...
Advanced ADO NET Programming on-line e-learning cbt (computer based) To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths  more...
Inside C on-line e-learning cbt (computer based) To compare and contrast the features of the C# programming language with those of C Application developers with experience in object-oriented programming, especially in C , who wish to start working with C#  more...
Beginning C on-line e-learning cbt (computer based) To compare and contrast the features of the C# programming language with VB6 Application developers with experience in object-oriented programming, especially Visual Basic 6.0, who wish to start working with C#  more...
Programming C for the VB6 Developer on-line e-learning cbt (computer based) To describe C# programming techniques and models Application developers with experience in object-oriented programming, especially Visual Basic 6.0, who wish to start working with C#  more...
Windows Forms and Controls in VB NET on-line e-learning cbt (computer based) To discuss how to work with Windows Forms and controls in VB.NET Application developers with some experience in Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (MCSD) or Microsoft Certified Application Developer (MCAD) for Microsoft .NET credentials  more...
Working with UNIX Programs on-line e-learning cbt (computer based) To describe how to use UNIX programs and manage their execution End users and IT professionals working in a UNIX environment for the first time  more...
Introduction to UNIX on-line e-learning cbt (computer based) To introduce the UNIX operating system IT professionals needing to familiarize themselves with the UNIX environment  more...
Managing Files Folders and Devices in Microsoft Windows XP on-line e-learning cbt (computer based) To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional  more...
System Reliability and the Desktop in Windows XP Professional on-line e-learning cbt (computer based) To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional  more...
Networking Protocols and Services in Microsoft Windows XP on-line e-learning cbt (computer based) To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional  more...
Installing Windows XP Professional on-line e-learning cbt (computer based) To demonstrate how to install or upgrade to Windows XP Professional Students preparing for the Microsoft Exam 70-270  more...
Exchange Server 2003 Designing and Planning Deployment on-line e-learning cbt (computer based) To discuss how to design and plan Exchange Server 2003 deployment Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure on-line e-learning cbt (computer based) To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Exchange Server 2003 Designing Data Management and Fault Tolerance on-line e-learning cbt (computer based) To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Exchange Server 2003 Designing Server and Client Connectivity on-line e-learning cbt (computer based) To discuss how to design server and client connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Exchange Server 2003 Planning Security on-line e-learning cbt (computer based) To discuss how to plan the protection of an Exchange Server 2003 organization from security threats Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Basic Concepts of Exchange 2000 Server on-line e-learning cbt (computer based) To introduce the capabilities and structure of Exchange 2000 Server Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225)  more...
Installing and Integrating Internet Information Services 5 0 on-line e-learning cbt (computer based) To discuss the new features, installation considerations, and security of Internet Information Services 5.0 Administrators who intend to install Internet Information Services 5.0 for the first time; experienced administrators who wish to upgrade or migrate to IIS 5.0; students or IT professionals who wish to gain a knowledge of IIS 5.0  more...
Administering and Configuring Internet Information Services 5 0 on-line e-learning cbt (computer based) To discuss how to administer and configure Internet Information Services 5.0 Administrators who intend to install Internet Information Services 5.0 for the first time; experienced administrators who wish to upgrade or migrate to IIS 5.0; students or IT professionals who wish to gain a knowledge of IIS 5.0  more...
Small Business Server 2000 on-line e-learning cbt (computer based) To provide an overview of Microsoft Small Business Server (SBS) 2000 and its main features, such as its management consoles and monitoring tools, and to show how Microsoft Exchange 2000, ISA Server 2000, and Microsoft SQL Server 2000 integrate with SBS 2000 Network administrators for companies of up to 50 users; IT solutions companies that wish to deploy SBS 2000  more...
Microsoft Small Business Server 2000 Administration on-line e-learning cbt (computer based) To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Microsoft Small Business Server 2000 Features on-line e-learning cbt (computer based) To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Managing Users and Sites in SharePoint 2003 on-line e-learning cbt (computer based) To discuss user and site management in SharePoint Portal Server 2003 Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies  more...
Developing a Commerce Server 2000 Solution on-line e-learning cbt (computer based) To discuss how to develop a Commerce Server 2000 solution IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam  more...
Data Management in Commerce Server 2000 on-line e-learning cbt (computer based) To discuss data management in Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam  more...
Features Deployment and Installation of Application Center 2000 on-line e-learning cbt (computer based) ...e benefits and features of Application Center 2000 and to discuss how to plan the deployment and installation of Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and  more...
High-Availability Concepts and Monitoring in Microsoft Application Center 2000 on-line e-learning cbt (computer based) To discuss high-availability concepts and to outline how to monitor Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with  more...
Configuring and Managing Microsoft Application Center 2000 on-line e-learning cbt (computer based) To explain application deployment issues, how to configure load balancing, and the n-tier architecture Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals  more...
Planning for Deployment of Microsoft Biztalk 2000 on-line e-learning cbt (computer based) To describe the planning and design of a BizTalk Server 2000 deployment IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft Exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition  more...
Document Exchange in Microsoft BizTalk Server 2000 on-line e-learning cbt (computer based) To explain how to manage and configure document exchange using BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition  more...
Deployment Tasks for Microsoft Commerce Server 2000 on-line e-learning cbt (computer based) To describe how to deploy Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam  more...
Linux System Customization and Automation on-line e-learning cbt (computer based) To discuss common scripting languages and to describe methods for automating Linux system tasks Students wishing to acquire the intermediate skills required as a Linux system administrator  more...
Creating a Migration Plan in Windows NET Server on-line e-learning cbt (computer based) To discuss how to create a migration plan in Windows .NET Server Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration  more...
Preparing and Deploying a Domain Upgrade in Windows NET on-line e-learning cbt (computer based) To discuss how to prepare and deploy a domain for an upgrade in Windows .NET Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration  more...
Preparing and Deploying a Domain Restructure in Windows NET on-line e-learning cbt (computer based) ...discuss how to restructure account and resource domains in a Windows .NET environment Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory  more...
E-Commerce 7 0 on-line e-learning cbt (computer based) This WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash, Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.  more...
Web Development Process on-line e-learning cbt (computer based) In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.  more...
Web Technologies on-line e-learning cbt (computer based) This WestNet e-Learning module explores the Web technologies, such as JavaScript and databases, used to enhance basic Web page functionality.  more...
Antennas and Accessories on-line e-learning cbt (computer based) In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless LAN hardware.  more...
Physical Layers on-line e-learning cbt (computer based) In this module, we discuss some of the media access control (MAC) and Physical Layer characteristics of wireless LANs that are common to all wireless LAN products, regardless of the manufacturer. We also explain the difference between Ethernet and wireless LAN frames and how wireless LANs avoid collisions.  more...
Troubleshooting Wireless LAN Installations on-line e-learning cbt (computer based) In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.  more...
Wireless LAN Security on-line e-learning cbt (computer based) In this module, we discuss the much-maligned 802.11 specified security solution known as Wired Equivalent Privacy (WEP). We explain the various methods that can be used to attack a wireless LAN to prepare you (as an administrator) to prevent security problems.  more...
Network Security Issues on-line e-learning cbt (computer based) To discuss security issues surrounding computers and the Internet Individuals, with minimal experience of information security issues, who interface with their organization's Internet IT systems; new employees; individuals new to using the Internet  more...
Wireless LAN Technologies on-line e-learning cbt (computer based) To introduce wireless LAN technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies  more...
Wireless Communication Basics on-line e-learning cbt (computer based) To discuss the development and functionality of wireless communication Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies  more...
1G and 2G Communication Systems on-line e-learning cbt (computer based) To discuss the history, development, and functionality of GSM, IS-136, and IS-95 telecommunications technology Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies  more...
TCP IP Addressing and Subnetting on-line e-learning cbt (computer based) This WestNet e-Learning module introduces subnetting concepts, beginning with Class C networks, and building to subnetted Class A networks. We will also discuss Classless Interdomain Routing (CIDR) and supernetting.  more...
TCP IP Structuring and Addressing on-line e-learning cbt (computer based) This WestNet e-Learning module introduces the TCP/IP protocol suite: the OSI model, the TCP/IP Network, Transport, and Application Layer protocols. We will also review some of the most common network devices responsible for moving data across networks.  more...
Routing TCP IP on-line e-learning cbt (computer based) This WestNet e-Learning module introduces the routing protocols and shows how they do their jobs. We will discuss the routing process, different routing types, Exterior Gateway Protocols (EGPs), and advanced routing practices.  more...
Transport Layer Protocols on-line e-learning cbt (computer based) In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer.  more...
Client Server Information Transfer on-line e-learning cbt (computer based) This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server.  more...
WAN Physical Layer Protocols on-line e-learning cbt (computer based) This WestNet e-Learning module looks at the most widely used choices for connecting networks in a point-to-point fashion.  more...
Gathering Requirements on-line e-learning cbt (computer based) This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network  more...
Logical Network Design on-line e-learning cbt (computer based) This module focuses on technological design considerations, such as physical media characteristics, wide-area performance, network management, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing.  more...
Physical Network Design on-line e-learning cbt (computer based) This module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation.  more...
Designing a Small Network on-line e-learning cbt (computer based) The lessons in this module apply the network design process as we gather requirements, analyze, and design a small network for an imaginary company. The company in this example provides training for software, hardware, and World Wide Web (Web) development.  more...
Introduction to Security in Networked Environments on-line e-learning cbt (computer based) To introduce the student to security concepts and threats to networks and data Network administrators, firewall administrators, systems administrators, application developers, and IT security officers  more...
Firewalls and VPNs on-line e-learning cbt (computer based) To explain how firewalls and VPNs facilitate network security Network administrators, firewall administrators, systems administrators, application developers, and IT security officers  more...
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