From Serebra Learning Corporation
Communicating Clearly Speak to be Heard 
Communicating
Clearly:
Speak to be
Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The
PrimeCommunication curriculum
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PrimeDiversity Management Corporate Diversity Drivers 
This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
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Six Sigma and the Voice of the Customer 
Do you know the phrase, "caveat emptor"? It's a
Latin term that means, "
Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased
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Insider Trading 
Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing
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Visual Basic 6 Introduction Part II 
This course provides an introduction to the functionality and programming capabilities of
Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction
Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to
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Win2000 Netwk Infra Design Internet Connectivity Strat 
...nd the capacity requirements for cluster service are also discussed in this course. Finally, the course covers the monitoring and implementation strategies for
Windows 2000 network services. It describes the monitoring and implement The course addresses the training needs of system administrators and network architects involved in the infrastructure design of a Windows 2000 network. This course
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UNIX Shell Programming 
The
UNIX Shell Programming course is designed to give students an idea of what can be accomplished with shell scripts and how to write them. This course teaches the features of the shell such as I/O redirection, filename shorthand, looping constructs, variables, and signal handling. The course introduces the concept of shell programming, how and when to create shell programs, and how to run shell
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Win2000 Server Setting Up Remote Access Service 
...e access and for creating a remote access policy are also discussed in this course. In addition, you will learn to configure a remote access profile, which enables you to implement security and to ensure optimal utilization of a remote access connection. Next, this course provides guidelines for troubleshooting remote access service failure. Finally, it introduces you to the features and
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OS 390 REXX Programming Fundamentals 
...s that support terminal
Input/
Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the
Program Stack, buffers, and the use of
REXX instructions to control data movement onto and off of a Program Stack are explored.
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OS 390 REXX Program Development 
...s that support terminal
Input/
Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the
Program Stack, buffers, and the use of
REXX instructions to control data movement onto and off of a Program Stack are explored.
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OS 390 TSO E REXX Programming 
This course discusses the background, structure, distinguishing characteristics, and major uses of the
REXX language. A survey of the range of REXX strengths, features, versions, platforms and applications are presented. It also examines the structural units of REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different
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OS 390 MVS ESA Fundamentals of VSAM Part I 
This course covers the concepts needed to design, or code, applications that use the
Virtual Access Storage Method (
VSAM). It begins with an overview of VSAM, describes what VSAM does for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a
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OS 390 and Java 
...ation strategy. Thin and thick
Java applications are also discussed in this course. In addition, the course covers the considerations of using the
JDK on OS/390, including facets of using the
AWT under
X-Windows; character set considerations, and the
Java Native Interface. The course also describes various Java integrated development environments (
IDE) which can be used to develop applications
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OS 390 MQ Series 
...plored. Additional problematic applications scenarios are discussed, and
MQSeries is shown to be an effective solution to each. Various types of MQSeries objects are discussed including queues and queue managers, namelists, process definitions, channels and storage classes, message groups, priorities, and persistence. The
Message Queue Interface (
MQI) is examined in depth and all-important
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Intermediate COBOL 
...he major clauses available in a data description item are discussed including numeric usages such as
COMPUTATIONAL,
BINARY, and
PACKED-DECIMAL storage. The course continues with a more detailed description of using single and multidimensional tables and employing a formal table index. Statements associated with tables such as
SET and
SEARCH are covered. The student learns a number of important
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JES2 System Control I 
...S2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the
JES2 execution queue. The course provides an introduction to the operating system and its components, describes the stages of job processing after a job has been selected for execution, explains the execution of started tasks and the services provided to
TSO users by
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JES2 System Control II 
...S2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the
JES2 execution queue. The course provides an introduction to the operating system and its components, describes the stages of job processing after a job has been selected for execution, explains the execution of started tasks and the services provided to
TSO users by
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JES2 Job Controls 
...basic structure of
JES2 and the functions it performs are discussed along with remote job entry (
RJE), network job entry (
NJE) and additional facilities. It discusses use of the
MVS JCL statements and parameters that control JES2 processes, in particular how to bypass some of the JES2 processing stages, hold a job in the JES2 processing queues, and control the selection of a job for execution.
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CICS ESA Concepts 
...ations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation,
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Electronic Commerce Strategies 
This course, eCommerce
Strategies, presents business strategies for electronic commerce, including branding, technology-enabled relationship management, purchasing, electronic data interchange, supply-chain management, auction sites, virtual communities, and
Web portals. Also discussed are the factors that are important to electronic commerce but that are not business or technology issues. These
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Troubleshooting Wireless LAN Installations 
In this module, we discuss the more common obstacles to successful implementation of a wireless
LAN, and how to troubleshoot them. Wireless
LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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Basic Troubleshooting 
This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems.
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Regulatory Compliance Series - Demand Deposits and Reserve Requirements (Regulations Q and D) 
...discussed but are absolutely vital to the business of depository operations. Regulation Q implements provisions to ensure that banks do not pay interest on demand deposits. Regulation D?s provisions require banks to properly categorize certain time deposits and retain certain reserve funds. Compliance operations and audit professionals will learn from this up-to-date course how to satisfy the
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Switching Fundamentals 
...ccess and device functionality. Bridging and switching is discussed in
Lesson 2. Although different in how they operate both devices learn and store
MAC address information to make filter and for-ward decisions. Also discussed are redundant network topologies the potential for active loops and how the
Spanning Tree Protocol (
STP) helps prevent issues. Lesson 3 highlights
VLANs a method used to
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WAN Technologies 
This module reviews
WAN technologies commonly found in small to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 identifies the characteristics of High-Level Data Link Control Protocol (
HDLC) Point-to-Point
Protocol (
PPP) Integrated
Services Digital Network (
ISDN) frame relay xDSL Asynchronous Transfer Mode (ATM) and SONET. Lesson 3 discussed modem
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IBM WebSphere MQ Essentials System Administration I 
This course begins with
WebSphere MQ installation and
Queue Manager configuration. WebSphere MQ queues and commands are also introduced. The
MQI is discussed in brief. Learners are stepped through triggering. Integrity message persistence and recovery are also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts.
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OS/390 CICS/ESA Concepts 
...tions to handle transaction processing needs. Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation,
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CICS/ESA Concepts 


...ations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task file and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation
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Visual Basic 6 Introduction Part I 
...ror-free programs. Rudimentary programming techniques are discussed within this course to assist those with little or no programming experience. The content of this course has been also been selected to serve as a study guide for those individuals pursuing official
Microsoft certification in
Visual Basic. This course is written to Visual Basic 6.0. Related
Exam:
Microsoft Exam #070-176:
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Oracle 8i DBA - Data Dictionary and Database Files 
...rol files. The uses and contents of control files will be discussed as well as obtaining information from control files. The planning use and troubleshooting of redo log files will also be explained. The course also provides a list of
Data Dictionary views that help in performing these administrative tasks. The course initiates the student learner into hands-on learning by helping them to type
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Lotus Notes 4.6 Advanced 


This course explains how to access a
Notes server using a dial-in (modem) connection. The trade-offs between working interactively and working on replicas is discussed.
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Lotus Notes 4.6 Mail 


This course is designed to provide students with the skills and knowledge of
Lotus Notes and discusses the relationship between database, documents, forms and views.
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Server+ Certification Part 2: Upgrading 


The is the second course in a four-part series on
CompTIA's
Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed, such as adding a processor and hard drive, increasing memory, upgrading
BIOS/firmware are covered. In addition, upgrading both internal and external peripheral
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Server+ Certification Part 3: Troubleshooting and Problem Determination 


The is the third course in a four-part series on
CompTIA's
Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools, and utilities, identifying bottlenecks, and correcting misconfigurations and/or upgrades are also covered. Finally, guidelines for determining
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Server+ Certification Part 2: Upgrading 
The is the second course in a four-part series on
CompTIA's
Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed such as adding a processor and hard drive increasing memory upgrading
BIOS/firmware are covered. In addition upgrading both internal and external peripheral
more...
Server+ Certification Part 3: Troubleshooting and Problem Determination 
The is the third course in a four-part series on
CompTIA's
Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools and utilities identifying bottlenecks and correcting misconfigurations and/or upgrades are also covered. Finally guidelines for determining if
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Business Intelligence 
...nt of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section. Specific aspects of design and architecture are considered and
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Troubleshooting PC Related Problems 
The Troubleshooting PC-related Problems WBT is the last course in the A+ Certification curriculum and caters to the A+ Core
Service Technician Examination. This course is designed to acquaint users with the basic knowledge of troubleshooting techniques while working with a PC. This course identifies certain hardware and software problems and provides troubleshooting techniques to resolve them.
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Designing Multi-Tasked Win32 Applications 


...ti-threading and multi-processing. Core
API calls will be discussed for the creation of threads/processes, communication between threads/processes, the termination of threads/processes, and the synchronization of threads/ processes. The student will be introduced to basic debugging and performance tuning techniques and considerations. To conclude the course, we will look at the application of
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From 123-CBT Computer Based Training
Principles of Marketing Fundamentals of Marketing 

... you questions to test your understanding of the concepts discussed. Unit 2:
Four P's of
Marketing (0.5 - 1 hour) Identify the four components of the marketing mix. Identify the stages of the product life cycle. Create a marketing mix using the four components of a marketing mix. Simulation Overview:
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Oracle Database Administration Workshop I Part 2 

...ansferring data, and defining tables and schemas has been discussed at length. Attention has been paid to
DML and also to PL/
SQL code, which is
Oracle's proprietary fourth generation programming language that enables Oracle applications to interact over different operating systems and hardware platforms.
Learn To:
Identify features of database user accounts and profiles in Oracle
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Business Intelligence 

...nt of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section. Specific aspects of design and architecture are considered and
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WebSphere MQ Essentials System Administration I 

...re MQ queues and commands are also introduced. The
MQI is discussed in brief. Learners are stepped through triggering. Integrity, message persistence, and recovery are also covered. Distributed queue management is one of the major benefits of
WebSphere MQ and this course covers the key concepts. Learn To To identify guidelines for installing WebSphere MQ.
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WebSphere MQ Essentials System Administration I 

...re MQ queues and commands are also introduced. The
MQI is discussed in brief. Learners are stepped through triggering. Integrity, message persistence, and recovery are also covered. Distributed queue management is one of the major benefits of
WebSphere MQ and this course covers the key concepts. Learn To To identify guidelines for installing WebSphere MQ.
more...
Conducting Meetings The Meeting Process 

Conducting
Meetings:
The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda
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Organizational Crisis Mgmt Anticipating Planning for Crises 

...later stage, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan. Identify recommended practices in crisis management planning. Identify questions to ask when forecasting potential
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Moving from Technical Professional to Mgr Series Managing Personnel 

...rview, in which your resum頡nd work experience were discussed. You're convinced that you have the relevant IT qualifications and managerial skills for the job. Unit 2: IT Team
Building (0.5 - 1.5 hours) Identify characteristics of four types of team. Identify the stages of team development. Identify team roles. Identify methods for determining team training needs.
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