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Discussions Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
June, 2012 | ||||
| 14th Jun | Licensed Practitioner of NLPa | Petaling Jaya, Selangor Darul Ehsan | [Register] | |
From Kennedy Ryder
Kuala Lumpur (KL) & Selangor, Malaysia - PRINCE2 Practitioner Course - Kuala Lumpur (KL) & Selangor, Malaysia






...ioner examination through a series of classroom lectures, discussions, exercises and mock examinations.
The practical side of the course emphasises how the attendees can effectively use PRINCE2 on their return to their organisation.
If you want PRINCE2 in Kuala Lumpur KL or Selangor, Malaysia this is the course. MSC MDeC Malaysia grants available to certain people and organisations.
more...
Chester England - PRINCE2 Practitioner - Chester England







...ioner examination through a series of classroom lectures, discussions, exercises and mock examinations.
The practical side of the course emphasises how the attendees can effectively use PRINCE2 on their return to their organisation.
If you want PRINCE2 in Chester, England, UK.
PRINCE2 Practitioner also available in Geneva & Lausanne, Switzerland, Kuala Lumpur and Selangor Malaysia.
more...
From Everrise Training & Consultancy
English Language Communication Course For Company Staff



This course will enable you to effectively speak and write professional and clear business correspondence in english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as
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From Navigo NLP Center Sdn Bhd
Licensed Practitioner of NLPa



What makes our training so exceptional?
Quality NLP:
Navigo NLP Center is a well-established expert on NLP since 2005 and the first Malaysian company to provide Licensed NLP training in association with The Society of NLPTM, representing Dr. Richard Bandler (co-creator of NLP)
This means that with us you learn NLP straight from the original source. We adhere to very high standards in
more...
From Multidimension Training & Consulting
Towards 5-Star Communication Skills in Providing Excellent Service


We offer 'Towards 5-Star Communication Skills in Providing Excellent Service' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the
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Maximising Corporate Excellence at Workplace


We offer 'Maximising Corporate Excellence at Workplace' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the workshop.
more...
Understanding Personality Characters for Maximising Professionalism at Workplace


We offer 'Understanding Personality & Characters for Maximising Professionalism at Workplace' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make
more...
From Human Resources Services
Collaboration Skills For Human Resource Professionals
An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI
Why this program is special
1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School
2. Curriculum developed
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From Practicum Strategic Training Provider
Digital PR and Reputation Management
...practices, case studies and hands-on activities and group discussions, all designed for professionals interested in online public relations.
The workshop will highlight a variety of new, no cost and low cost tools, techniques and methods for:
- online public relations, performance measurement and reputation management
- content syndication and blogging
- monitoring and repair for Google
more...
From Effective Outsource Networks
Manage Costing Budgeting Effectively 6 Sep 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business decisions.
Course Details
Course Date 26 Apr
more...
Managing and Motivating Staff for Service Excellence 4 Dec 2012
... of the topic with a combination of lectures, activities, discussions, presentations, role play and video.
Who Should Attend
Manager and supervisors who need to oversee the development and management of customer service professionals.
Course Details
Course Date 4 Dec 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 15/ 11/ 2012
Fee Per Participant
more...
Effective Minutes Writing 5 6 Dec 2012
...l skills and techniques through lectures, examples, group discussions and practice sessions.
Benefits
After the two-day workshop, participants will be able to:
-have an overall understanding of how meetings are conducted
-learn the techniques for taking and summarising notes of meetings
-practice writing notes of discussions and minutes of meetings clearly and concisely
Outline
more...
Effective Email Writing 7 Dec 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Executives and administrators who in the course of his or her work need to correspond through emails.
Course Details
Course Date 7 Dec 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 15/ 11/ 2012
Fee Per Participant
S$310. 30 (Early Bird)
S$353. 10 (Normal)
more...
Effective Office Administrative Skills and Duties 11 12 Dec 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Course Details
Course Date 11 & 12 Dec 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 20/ 11/ 2012
Fee Per Participant
more...
Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012
...opic with a combination of lectures, exercises, and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 7 Dec 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 15/ 11/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
more...
Finance for Non-Financial Professionals 22 23 Nov 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance.
Course Details
Course Date 22 & 23 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early
more...
Managing Challenging Customers Professionally 28 29 Nov 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers.
Course Details
Course Date 28 & 29 Nov 2012
Time
more...
Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012
...s of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.
Who Should Attend
Those who have to handle customers over the phone regularly.
Course Details
Course Date 2 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 11/ 10/ 2012
Fee Per Participant
S$267. 50 (Early
more...
Essential Writing Skills for the Workplace 15 16 Nov 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work.
Course Details
Course Date 15 & 16 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 24/ 10/ 2012
Fee Per Participant
more...
Workplace Communication From Singlish to Standard English 30 Nov 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English.
Course Details
Course Date 30 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 8/ 11/ 2012
Fee Per Participant
S$267.
more...
Professional Image for the Workplace 20 Nov 2012 9am to 1230pm
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals.
Course Details
Course Date 20 Nov 2012
Time 9am to 12. 30pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 29/ 10/ 2012
Fee Per Participant
more...
Building Your Business Networking Skills 20 Nov 2012 130 to 5pm
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively.
Course Details
Course Date 20 Nov 2012
Time 1. 30 to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 29/ 10/ 2012
Fee Per Participant
S$128. 40 (Early Bird)
S$149. 80
more...
Time Management Skills 1 Nov 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and supervisors who needs to effectively manage their time and work.
Course Details
Course Date 1 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 10/ 10/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
more...
Building A High Performing Team 21 Nov 2012
...result through experiential learning, case studies, group discussions, video, self-reflection and translation into actual action plan that can be applied immediately at work.
Who Should Attend
Every supervisor/ manager who wants to increase performance of their team.
Course Details
Course Date 21 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing
more...
Working with Different Personalities 28 Nov 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and administrators who need to work with different types of people.
Course Details
Course Date 28 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 6/ 11/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
more...
The Employment Act 22 23 Nov 2012
...topic with a combination of lectures, case studies, group discussions and quiz.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 22 & 23 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 31/ 10/ 2012
Fee Per Participant
S$481. 50
more...
Effective Administration of Salary and Payroll 8 9 Nov 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.
Course Details
Course Date 8 & 9 Nov 2012
Time 9am to 5pm
Venue Stamford Road, near
more...
Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Customer service supervisors, front-line executives, customer service executives and any person who like to find a better way to communicate with customers.
Course Details
Course Date 11 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 19/ 9/2012
Fee Per
more...
Effective Workplace Communication 23 24 Oct 2012
...sessment tool for each participant, short lectures, group discussions, role play, video and case studies.
Who Should Attend
Anyone who wants to communicate clearly at the workplace.
Course Details
Course Date 23 & 24 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 2/ 10/ 2012
Fee Per Participant
S$374. 50 (Early Bird)
S$417. 30 (Normal)
more...
Effective Report Writing 31 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports.
Course Details
Course Date 31 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 9/ 10/ 2012
Fee Per Participant
S$288. 90 (Early
more...
Effective Email Writing 2 Oct 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Executives and administrators who in the course of his or her work need to correspond through emails.
Course Details
Course Date 2 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 11/ 9/ 2012
Fee Per Participant
S$310. 30 (Early Bird)
S$353. 10 (Normal)
more...
Effective Office Administrative Skills and Duties 4 5 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Course Details
Course Date 4 & 5 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 12/ 9/2012
Fee Per Participant
more...
Effective Event Management 23 24 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Marketing executives, managers, HR executives, managers, event coordinators who are responsible for preparing, designing and implementing events.
Course Details
Course Date 23 & 24 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 26/ 9/2012
Fee Per
more...
Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012
...h a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures.
Who Should Attend
Anyone who needs to resolve interpersonal differences at work.
Course Details
Course Date 18 & 19 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 26/ 9/2012
Fee Per Participant
S$481. 50 (Early Bird)
S$545. 70
more...
Coaching for Peak Performance 10 Oct 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Every supervisor/ manager who wants to coach their team members to achieve greater performance.
Course Details
Course Date 10 Oct 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 18/ 9/2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
more...
Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process.
Course Details
Course Date 16 & 17 Oct 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 25/ 9/2012
Fee Per Participant
S$524. 30
more...
Conducting Performance Appraisal Sessions Successfully 3 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
All team and project leaders, supervisors, executives and managers who need to appraise.
Course Details
Course Date 8 Jun 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 24/ 5/2012
Fee Per Participant
S$342. 40 (Early Bird)
S$406. 60 (Normal)
S$299. 60
more...
Setting KPIs Goals for Effective Job Performance 2 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Course Details
Course Date 2 Oct 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early
more...
Effective Administration of Salary and Payroll 18 19 Oct 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.
Course Details
Course Date 18 & 19 Oct 2012
Time 9am to 5pm
Venue Stamford Road,
more...
Managing and Motivating Staff for Service Excellence 12 Sep 2012
... of the topic with a combination of lectures, activities, discussions, presentations, role play and video.
Who Should Attend
Manager and supervisors who need to oversee the development and management of customer service professionals.
Course Details
Course Date 12 Sep 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 12/ 8/ 2012
Fee Per Participant
more...
Essential Skills for Managers 18 19 Sep 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills.
Course Details
Course Date 18 & 19 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 28/ 9/ 2012
more...
Practical Skills for Administrative Professionals 26 Sep 2012
... combination of assessments, individual reflection, group discussions, practical exercises, activities, and interactive discussions.
Who Should Attend
Junior secretaries, personal assistants, administrative assistants and clerical staff who have major responsibilities for assisting others in their work.
Course Details
Course Date 26 Sep 2012
Time 9am to 5pm
Venue Stamford Road, near
more...
Result-Oriented Writing 28 Sep 2012
... make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.
Benefits
After the workshop, participants will be able to:
-understand and manage the expectations of readers to write effectively
-use the right tone to respond positively
-address specific concerns of
more...
Managing Challenging Customers Professionally 25 26 Sep 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers.
Course Details
Course Date 25 & 26 Sep 2012
Time
more...
Recruitment Interview and Selection Techniques 4 5 Sep 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
All managers, executives, supervisors, team and project leaders who need to spend a lot of time conducting interviews to get the right person and to get things done.
Course Details
Course Date 4 & 5 Sep 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 14/
more...
Setting Up a Training and Development Process 20 21 Sep 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace.
Course Details
Course Date 17 & 18 May 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 25/ 4/2012
Fee Per
more...
Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
HR managers and officers, line managers and supervisors who need to design, implement or manage performance appraisal system in the organisation.
Course Details
Course Date 13 & 14 Sep 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 22/ 8/ 2012
Fee Per
more...
The Employment Act 6 7 Sep 2012
...topic with a combination of lectures, case studies, group discussions and quiz.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 6 & 7 Sep 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 22/ 8/ 2012
Fee Per Participant
S$481. 50
more...
Finance for Non-Financial Professionals 23 24 Aug 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance.
Course Details
Course Date 29 & 30 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early
more...
Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012
...s of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.
Who Should Attend
Those who have to handle customers over the phone regularly.
Course Details
Course Date 15 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 24/ 4/2012
Fee Per Participant
S$267. 50 (Early
more...
Effective Minutes Writing 1 2 Aug 2012
...l skills and techniques through lectures, examples, group discussions and practice sessions.
Benefits
After the two-day workshop, participants will be able to:
-have an overall understanding of how meetings are conducted
-learn the techniques for taking and summarising notes of meetings
-practice writing notes of discussions and minutes of meetings clearly and concisely
Outline
more...
Essential Writing Skills for the Workplace 30 31 Aug 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work.
Course Details
Course Date 7 & 8 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 16/ 5/2012
Fee Per Participant
more...
Workplace Communication From Singlish to Standard English 3 Aug 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English.
Course Details
Course Date 24 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/2012
Fee Per Participant
S$267.
more...
Advanced Skills for Administrative Professionals 28 29 Aug 2012
...mbination of role play, assessments, individual and group discussions, interactive activities, reflection, lectures and storytelling.
Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Course Details
Course Date 28 & 29 Aug 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel
more...
Professional Image for the Workplace 23 Aug 2012 9am-1230pm
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals.
Course Details
Course Date 23 Aug 2012
Time 9am to 12. 30pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 1/ 8/2012
Fee Per Participant
more...
Building Your Business Networking Skills 23 Aug 2012 130-5pm
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively.
Course Details
Course Date 23 Aug 2012
Time 1. 30 to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 1/ 8/2012
Fee Per Participant
S$128. 40 (Early Bird)
S$149. 80
more...
Building A High Performing Team 29 Aug 2012
...result through experiential learning, case studies, group discussions, video, self-reflection and translation into actual action plan that can be applied immediately at work.
Who Should Attend
Every supervisor/ manager who wants to increase performance of their team.
Course Details
Course Date 29 Aug 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing
more...
Working with Different Personalities 15 Aug 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and administrators who need to work with different types of people.
Course Details
Course Date 15 Aug 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 24/ 7/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
more...
Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012
...opic with a combination of lectures, exercises, and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 3 Aug 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 12/ 7/2012
Fee Per Participant
S$288. 90 (Early Bird)
more...
Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Customer service supervisors, front-line executives, customer service executives and any person who like to find a better way to communicate with customers.
Course Details
Course Date 13 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 21/ 6/2012
Fee Per
more...
Effective Workplace Communication 24 25 July 2012
...sessment tool for each participant, short lectures, group discussions, role play, video and case studies.
Who Should Attend
Anyone who wants to communicate clearly at the workplace.
Course Details
Course Date 24 & 25 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 7/2012
Fee Per Participant
S$374. 50 (Early Bird)
S$417. 30 (Normal)
more...
Effective Email Writing 27 July 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Executives and administrators who in the course of his or her work need to correspond through emails.
Course Details
Course Date 27 July 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 5/ 7/2012
Fee Per Participant
S$310. 30 (Early Bird)
S$353. 10 (Normal)
more...
Effective Office Administrative Skills and Duties 19 20 July 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Course Details
Course Date 19 & 20 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 27/ 6/2012
Fee Per Participant
more...
Conflict Resolution and Negotiation at the Workplace 10 11 July 2012
...h a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures.
Who Should Attend
Anyone who needs to resolve interpersonal differences at work.
Course Details
Course Date 10 & 11 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 19/ 6/2012
Fee Per Participant
S$481. 50 (Early Bird)
S$545. 70
more...
Time Management Skills 6 July 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and supervisors who needs to effectively manage their time and work.
Course Details
Course Date 6 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 14/ 6/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
more...
Coaching for Peak Performance 11 July 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Every supervisor/ manager who wants to coach their team members to achieve greater performance.
Course Details
Course Date 11 Jul 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 19/ 6/2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
more...
The Employment Act 26 27 July 2012
...topic with a combination of lectures, case studies, group discussions and quiz.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 26 & 27 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 4/ 7/2012
Fee Per Participant
S$481. 50
more...
Effective Cash Flow Management 28 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business decisions.
Course Details
Course Date 28 Jun
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Managing and Motivating Staff for Service Excellence 5 June 2012
... of the topic with a combination of lectures, activities, discussions, presentations, role play and video.
Who Should Attend
Manager and supervisors who need to oversee the development and management of customer service professionals.
Course Details
Course Date 5 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 15/ 5/2012
Fee Per Participant
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Managing Challenging Customers Professionally 31 May - 1 June 2012
...mbination of lectures, role plays, case studies and group discussions.
Who Should Attend
Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers.
Course Details
Course Date 31 May & 1 Jun 2012
Time
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Effective Report Writing 20 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports.
Course Details
Course Date 20 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 29/ 5/ 2012
Fee Per Participant
S$288. 90 (Early
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Result-Oriented Writing 13 June 2012
... make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.
Benefits
After the workshop, participants will be able to:
-understand and manage the expectations of readers to write effectively
-use the right tone to respond positively
-address specific concerns of
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Essential Writing Skills for the Workplace 7 8 June 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work.
Course Details
Course Date 7 & 8 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 16/ 5/ 2012
Fee Per Participant
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Effective Event Management 26 27 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Marketing executives, managers, HR executives, managers, event coordinators who are responsible for preparing, designing and implementing events.
Course Details
Course Date 26 & 27 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 5/ 6/2012
Fee Per
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Conducting Performance Appraisal Sessions Successfully 8 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
All team and project leaders, supervisors, executives and managers who need to appraise.
Course Details
Course Date 8 Jun 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 24/ 5/ 2012
Fee Per Participant
S$342. 40 (Early Bird)
S$406. 60 (Normal)
S$299. 60
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Finance for Non-Financial Professionals 29 30 May 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance.
Course Details
Course Date 29 & 30 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early
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Setting KPIs Goals for Effective Job Performance 7 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Course Details
Course Date 7 Jun 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird
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Effective Administration of Salary and Payroll 5 6 June 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.
Course Details
Course Date 5 & 6 Jun 2012
Time 9am to 5pm
Venue Stamford Road, near
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Financial Statements Made Easy 31 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers and executives who have little or no knowledge of accounting, but need to know how basic accounting works, and apply accounting related techniques when making business decisions.
Course Details
Course Date 31 May 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early
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Working with Different Personalities 23 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Executives and administrators who need to work with different types of people.
Course Details
Course Date 23 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
S$331. 70 (Normal)
S$256. 80 (Member)
more...
Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012
...s of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.
Who Should Attend
Those who have to handle customers over the phone regularly.
Course Details
Course Date 15 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 24/ 4/ 2012
Fee Per Participant
S$267. 50 (Early
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Effective Email Writing 30 May 2012
...eps of the topic with a combination of lectures and group discussions.
Who Should Attend
Executives and administrators who in the course of his or her work need to correspond through emails.
Course Details
Course Date 30 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 8/ 5/2012
Fee Per Participant
S$310. 30 (Early Bird)
S$353. 10 (Normal)
more...
Workplace Communication From Singlish to Standard English 24 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English.
Course Details
Course Date 24 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/ 2012
Fee Per Participant
S$267.
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Practical Skills for Administrative Professionals 9 May 2012
... combination of assessments, individual reflection, group discussions, practical exercises, activities, and interactive discussions.
Who Should Attend
Junior secretaries, personal assistants, administrative assistants and clerical staff who have major responsibilities for assisting others in their work.
Course Details
Course Date 9 May 2012
Time 9am to 5pm
Venue Stamford Road, near
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Essential Skills for Managers 24 25 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills.
Course Details
Course Date 24 & 25 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/ 2012
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Handling Grievance Discipline Termination Dismissal 22 23 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process.
Course Details
Course Date 22 & 23 May 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 3/ 5/ 2012
Fee Per Participant
S$524. 30
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Setting Up a Training and Development Process 17 18 May 2012
...ic with a combination of lectures, case studies and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace.
Course Details
Course Date 17 & 18 May 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 25/ 4/ 2012
Fee Per
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The Employment Act (10 11 May 2012)
...topic with a combination of lectures, case studies, group discussions and quiz.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 10 & 11 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 18/ 4/ 2012
Fee Per Participant
S$481. 50
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Understanding the Malaysia Employment Act 17 18 May 2012
...c with a combination of lectures, case studies, and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace, and organisations seeking to expand their businesses into the Malaysian market or currently have businesses running there.
Course Details
Course Date 17 & 18 May 2012
Time 9am to
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Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012
...opic with a combination of lectures, exercises, and group discussions.
Who Should Attend
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Course Details
Course Date 25 May 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 3/ 5/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
more...
Setting KPIs Goals for Effective Job Performance
...ic with a combination of lectures, case studies and group discussions.
For Whom
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Workshop Schedule and Fee
Course Date 16 Feb 2012
Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
more...
Understanding Employee Insurance Including Work Injury and Compensation Act
...opic with a combination of lectures, exercises, and group discussions.
For Whom
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.
Workshop Schedule and Fee
Course Date 10 Feb 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 20/ 1/ 2012
Fee Per Participant
S$288. 90 (Early Bird)
more...
Effective Administration of Salary and Payroll
...ic with a combination of lectures, case studies and group discussions.
For Whom
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.
Workshop Schedule and Fee
Course Date 16 & 17 Feb 2012
Time 9am to 5pm
Venue Stamford Road,
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HR Policies and Procedure Toolkit
...eps of the topic with a combination of lectures and group discussions.
For Whom
HR practitioners, line managers, executives and supervisors who have to implement, amend and update HR policies at the workplace.
Workshop Schedule and Fee
Course Date 21 & 22 Feb 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 31/ 1/ 2012
Fee Per Participant
more...
From Mina Resources Sdn Bhd
TECHNICAL REPORT WRITING SKILLS FOR ALL OCCUPATIONS
...ve and skills oriented. In addition to short lectures and discussions there will be individual and syndicate group exercises benefiting particularly from the cross exchange of personal experience and group dynamics. Participants will also be given extensive handouts specifically designed for the workshop.
COURSE CONTENTS
TECHNICAL
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