Instructor Led Disney University Training
Disney University Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Christine Donovan & Associates
The Seven Keys to Dazzling Customer Service
Learn the principles, tools and techniques for "dazzling" customers at every encounter. Discover how to build customer loyalty and keep dissatisfied customers to a minimum. Facilitated by former manager of the Disney University.
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The Art and Management of Service Excellence
How to build and lead the exceptional service culture: hiring, training, motivating the "right" people and giving your service team the skills to succeed. Includes: customer service and profitability; the managera ™s role in assuring exceptional service; how to reduce or eliminate complaints; and how to establish a reputation for the best service in your industry. Facilitated by former
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