Online Dissatisfied eLearning Training

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Using Surveys to Measure Customer Satisfaction ... you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course  more...

Interacting with the Customer ...ce and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active  more...

Customer Service Procedures ...e and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle  more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

About 360-Degree Performance Feedback ...luates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently  more...

Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 3 This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 2 - Upgrading. This course covers restructuring a complete redesign of the domain structure usually resulting in fewer larger domains. Restructuring is  more...

GUI Design Essentials ...e (GUI) for a group of astronomers. These astronomers are dissatisfied with the workings of their computer and want a new way to interact with their system. To meet this goal, they will learn how to apply Human-Computer Interaction (HCI) principles to develop this interface. Following this, students will consider how to use a variety of interaction techniques in GUI design. Strategies for  more...