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Division Training Seminars and Classes
From Serebra Learning Corporation
COBOL Curriculum
   ...he elements of syntax used in COBOL - Understand the Data Division & Data Types Course Content Module 1 INTRODUCTION TO COBOL Introduction to COBOL Elements of the COBOL Syntax The Identification Division Module 2 DEFINING DATA IN A COBOL PROGRAM (Part 1) Explicit Data Definition Data Usage Programming Style Data Type & Structure Module 3 DEFINING DATA IN A COBOL PROGRAM (Part 2) The Data more...Financial Management: Inventory Costing and Depreciation
In Financial Management: Inventory Costing and Depreciation, participants will learn how to calculate inventory value and depreciation. Participants will learn why organizations use accounting methods when reporting financial information on financial statements. more...CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital
This is the first course in a two part series that presents the learner with the fundamentals of telecommunications and gives a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment (CPE), and more...CCNT Basic Data Communications Part 3: Equipment and Media
This is the final course in a three-part series on Basic Data Communications for the Certified in Convergent Network Technologies (CCNT) curriculum. This course teaches students about data communications equipment and media. In addition, it covers the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical more...CCNT Broadband Technologies Part 1: Fundamentals, SONET, and SDH
This is the first course in a three-part series Broadband Technologies for the Certified in Convergent Network Technologies (CCNT) curriculum. This course introduces broadband technologies and categories, and it teaches multiplexing and switching. It also covers network interconnections and SONET. more...Preparing for the Executive-level Sale Simulation
...al of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the new service, you discover that one of your clients, MicroGalaxy, is having trouble fulfilling orders due to the growth of their electronic component supply business. more...Progressing through the Complex Sale Simulation
... firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, more...Decimals and Percents
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases more...Whole Numbers Fractions and Equations
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who more...Organizational Communication The Fundamentals
Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, more...Making Cross-generational Teams Work
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom more...Effective Administrative Support Professional Simulation
...nistrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation more...Accounting for Partnerships
...e accounting methods that pertain to partnerships and the division of its assets. This course is intended for individuals who require knowledge of the basics of accounting, who are starting a business or interested in becoming a partner, who are learning to manage the accounting activities of a business, and who need to review accounting principles and procedures. Shareholders or people who are more...Quality Management Business Process Improvement
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...Leadership
...hip challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives involved with quality at the organizational or more...Team Dynamics
... team dynamics. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality; quality managers and executives involved with quality at the organizational or more...Developing and Deploying Strategic Plans
...lan deployment. It is aligned with the Quality Management Division of the American Society for Quality s Certification Handbook, and is designed to assist learners in preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives involved with quality at the organizational or departmental level more...Managerial Skills and Abilities
...n organization. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organ Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization; more...Communication Skills and Project Management
...iority. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the organizational or more...Quality Systems Models and Theories
...today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the organizational or more...Problem Solving and Process Management Tools
...oblems. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the organizational or more...Measurement Assessment and Metrics
...and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the organizational or more...Customer Focused Management
... also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Qua Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization, as well as more...Supply Chain Management
...r relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an more...Training and Development
...'s bottom line. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certifi Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level more...Antitrust--Overview
... prices for inferior products and services. The Antitrust Division of the U.S. Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This one-hour course enables participants to recognize the basic provisions of antitrust legislation and how they are enforced. Skillsoft's Legal Compliance courses are more...COBOL Calculation Applications
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL more...COBOL Basic File Processing
TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the more...COBOL Interactive Applications
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This more...COBOL Report Generation
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is more...Basic COBOL
...ormat and source statements, the name and purpose of each division in the program, defining variables in WORKING-STORAGE, creating paragraphs and executable statements in the PROCEDURE DIVISION. PERFORM, GO and IF statements are covered. A first COBOL program is developed from start to finish.The course continues with important information concerning the creation of data structures and record more...Intermediate COBOL
...ughly describing the seven major sections within the DATA DIVISION and the purpose of each. The student learns many of the more subtle ways to define and store data. All the major clauses available in a data description item are discussed including numeric usages such as COMPUTATIONAL, BINARY, and PACKED-DECIMAL storage. The course continues with a more detailed description of using single and more...CCNT Basic Telecommunications v6 0 Part 2
This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and more...CCNT Basic Telecommunications v6 0 Part 1
The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then more...Essentials of Management: Expert Negotiating
In Essentials of Management: Expert Negotiating you will learn what tactics are needed to negotiate effectively. This program challenges you to resolve several customer and employee concerns. You must demonstrate strong negotiation skills in order to be promoted to the head of a new division within your organization. more...Essentials of Management: Creating a Positive Workplace
In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division. more...
From 123-CBT Computer Based Training
Sales Skills Developing a Winning Strategy
 ... Davis, a District Sales Manager in the Consumer Products Division. Patricia's sales district is one of Icon's most productive. She will ask you a series of questions about the different methods used to monitor current market conditions and consumer trends and about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour) more...Professional Selling Over the Phone Preparation Strategies
...ion you are a member of Icon a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team more...Consulting Skills The Consulting Process
...Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon Cynthia the importance of more...Consulting Skills Serving as an Internal Consultant
...not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. You will first meet with a Distribution Manager, to more...Strategic Management Establishing Strategic Focus
...e leader of a newly formed strategic team in the robotics division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been more...Strategic Management Developing a Successful Process
Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. more...Competitive Intelligence Researching Online
...rces Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online more...Quality Management Business Process Improvement
...e Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in more...International Business Essentials The Global Business Environment
...e Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting business internationally. more...International Business Essentials Succeeding as a Global Manager
...Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will discuss the qualities a global manager should possess with Caroline Harris, the Director of Marketing, and Ronald Spear, a Marketing Manager who will be involved in this phase of the hiring more...Building Cisco Multilayer Switched Networks Part 4
...y characteristics of Metro Ethernet over dense wavelength division multiplexing (DWDM).
Identify characteristics of Metro Ethernet over coarse wavelength division multiplexing (CWDM).
Identify features of 802.1Q metro Ethernet encapsulation.
Identify features of 802.1Q-in-Q tunneling.
Identify key aspects of the Ethernet over Multiprotocol Label Switching (EoMPLS) operation.
Identify more...Career Development Professional Networking
..., you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give you direction and more...Creativity Innovation Increasing Personal Creativity
...d by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you creativity, and what you should do physically to prepare yourself to be creative. Unit 2: Increasing Creativity (0.5 - 1 hour) Identify ways to more...CCNT Basic Telecommunications v6 0 Part 1
...and including such aspects as Pulse Code Modulation, Time Division Multiplexing, optical standards and loop carriers.
Learn To:
Identify stages in the historical evolution of telecommunications.
Identify stages in the technical evolution of telecommunications.
Match telecommunications standards organizations with their functions.
Identify features of analog voice signals. more...CCNT Basic Telecommunications v6 0 Part 2
...vering, for example, analog and digital, time- and space- division, and cellular switching.
Learn To:
Identify features and functions of telecommunication networks.
Match current network structure components with their features.
Identify features and functions of cellular networks.
Identify features and functions of signaling systems.
Identify types of signaling.
Identify more...Business Finance Time Value of Money
...ca Stone, a Director of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to more...Business Finance Valuation of Stocks Bonds
...Jackson, a Financial Analyst in Icon's Financial Services Division in New York. As a Financial Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond more...Business Accounting Accounting for Liabilities
... a Senior Accounting Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be more...Financial Statements Financial Statements Analysis
...a Budget Accountant in Icon's New York Financial Services Division, to discuss budgets, pro forma financial statements, and budgeting variances. Paul will ask you a series of questions regarding what to do when you prepare a budget, how pro forma statements are used, and the steps to take when correcting budgeting variances. Your goal is to demonstrate that you have the necessary knowledge and more...Financial Statements Reading Analyzing an Annual Report
... Hughes, a financial analyst in Icon's Financial Services Division. Amy will ask you a series of questions designed to test your knowledge and understanding of annual reports. Through her questions and your answers, you will gain a better understanding of the fundamentals of annual reports, the users of annual reports, and the basic components that make up an annual report. Unit 2: Reading more...Budgeting Capital Budgeting
...en, a Controller in Icon's Consumer Products and Services division in Chicago. Mary has invited you, as a Budget Accountant, to cross-train with her so that you can expand your financial accounting knowledge and assist her with budget preparation on upcoming capital projects. To determine your preparedness for this added responsibility, she will ask you to define capital budgeting terms and more...Interpersonal Communication Effective Communication
...o discuss the fourth quarter promotional package for your division. You must clear up a miscommunication regarding the correct discount for the Alpha line's products. Unit 3: Interference to Effective Communication (0.5 - 1 hour) Recognize what types of physical interference affect communication. Identify verbal and nonverbal interference. more...Emotional Intelligence Emotional Intelligence for Executives
...President of Icon's Industrial Services and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees more...Advanced Interpersonal Communication Communicating with Co-Workers
...epartment of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality more...Advanced Interpersonal Communication Comm to Build a Positive Culture
...rtment of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you will need to examine the current culture and determine ways to more...E-mail Etiquette Using E-mail to Communicate Successfully
E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to more...Organizational Communication The Fundamentals
... Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational communication to their solutions. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation more...Call Center Mgt Measuring Quality Performance
...call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been more...Call Center Mgt Managing Motivating Your Staff
...ly appointed call center manager for Icon's Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five percent over the next fiscal year. Currently, all call center employees receive formal technical skills training, but no soft skills training. In the first meeting, you will develop a plan to reduce turnover with Dean Kramer, the more...Customer Relationship Mgt eCRM
...ies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 more...Recruiting Retention Keeping Your Good Employees
...enter Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for the orientation of the new employees. Linda has some experience with recruiting employees but has never been in charge of a new-hire orientation program. As Linda's manager, you more...Exit Interviewing Skills Preparing for an Exit Interview
...ths, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of more...Exit Interviewing Skills The Termination Process
...y in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring more...Human Resource Law Family Medical Leave Act
...e recently been hired by Icon a a s telecommunications Division as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new hire orientation. Since you are about to conduct your first new hire orientation, the HR Director want to go over some FMLA policies with you in case you more...360-Degree Feedback Implementing a 360-Degree Program
...r in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance. The program will first be run as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend to create the program. She will ask you a more...360-Degree Feedback Max the Benefits of 360-Degree Feedback
...on a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of questions about how you plan to use employee feedback regarding the program to ensure more...Women in Leadership Developing a Leadership Path
...signer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties more...Strategic Decision Making Advanced Decision Making
...reg Baldwin, the Training Manager in Icon's San Francisco Division. You are about to take the lead on an important project that could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are prepared manage the complex decisions that you and your team will have to make in the coming months. He will ask you a series of questions regarding how you plan to more...Business Problem Solving The Problem Solving Process
...Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've indicated a need to identify and address the problem before the more...Essentials of Management Creating a Positive Workplace
... a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the more...Correcting Performance Problems Addressing Performance Problems
In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to more...Managing Performance Overcoming Performance Appraisal Challenges
... office services in Icon's Consumer Products and Services division. She has performed with poise and dexterity in an environment that moves at break-neck speed, and she is interested in building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status more...Managing the Expert Developing a Successful Environment
Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide more...Managing the Expert Managing the Unique Needs of Experts
...u are a Manager in Icon's Computing Hardware and Software Division. You have recently hired as a consultant Bruce Madison, a Scientific Systems Analyst with an expertise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity of more...Coaching Building Relationships
...tively with employees from other departments within their division. To do this, you will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct characteristics with the four more...Business Ethics Ethical Decision Making
...ith Kevin Wright, an engineer in Icon's consumer products division. Kevin is your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked with these employees for a long time and this is a more...Business Ethics Organizational Ethics
... Sales Director for Icon's Computer Hardware and Software division, you will meet with Customer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. more...Managing Change Implementing the Change Process
...cacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision. more...Project Management Essentials Planning a Project
... Project Manager in Icon's Consumer Products and Services Division. Bernard has five years of experience as a Project Manager is known for his meticulous attention to details. He will ask you a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the more...Team Leadership Developing A High Peformance Team
...bition Manager for Icon's Computing Hardware and Software division. To begin planning for your division's most important trade show, the CST Expo, you will meet with your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager; and Elizabeth Thomas, Sales Director. You need to follow the guidelines for choosing a team type in order to build consensus among your more...Team Leadership Promoting Your Team s Effectiveness
...Sales Director, for Icon's Computer Hardware and Software Division. The Software Development group was recently divided in order to add a new area of focus: custom software development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it is your more...Team Conflict Working in Diversified Teams
... Drew Canfield, Sales Director for the Telecommunications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. more...Team Conflict Overcoming Conflict with Communication
...con's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. more...Project Teams Participating on a Project Team
...able Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts Receivable Department and determine what updates and changes need to be made to it. The objective of the team is to make the software more time-efficient and user-friendly. Unit 2: Project more...Project Teams Building a Project Team
...mental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, more...Administrative Assistant Skills Understanding Basic Skills
In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you more...Administrative Assistant Skills Excelling as an Admin Assistant
...tant in the Accounting Department of Icon's San Francisco Division. Anita Cobb, your supervisor in the department, has asked to have a quick meeting with you. The department is about to enter a very busy time of the business year, and while Anita has confidence in your technical ability to handle the work, she wants to make sure you're prepared to deal with the stress that this time of year more...Organizational Learning Transferring Knowledge within an Org
...rmation Systems in Icon's Computing Hardware and Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what more...Organizational Learning Deploying a Knowledge Mgmt System
...iew: Icon a a s book-publishing division, Antugua, is in the process of transferring their award-winning Global Book Encyclopedia into a CD ROM format. The ultimate goal of this process is to create a Web site with a search engine including all of Global Book Encyclopedia a a s entries. Before Icon launches a knowledge management system, a pilot project must be more...SAP R 3 Structure Operation
This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The more...SAP R 3 Application Industry Solutions Case Study
This course provides all the employees of your company, who want to learn more about SAP software, or who are planning to work with it, an overview of the structure and system architecture of the R/3 System. It also takes a more in-depth look at SAP itself. Learn To: o Additional information on the R/3 System. o SAP R/3 Industry Solutions. o New Dimension Products and mySAP.com. o R/3 in more... | ||||||||||