Online Documenting eLearning Training
From Online Training Directory
Managing Projects



Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,
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From Serebra Learning Corporation
Cisco Interconnecting Network Devices Part 1: Establishing Workgroups


This course is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
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Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Team Leadership Conducting Productive Team Meetings
Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to
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Exit Interviewing Skills The Termination Process
Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Processes for Quality Products and Services
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The
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Documenting Discipline
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job
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Cisco Interconnecting Network Devices Part 1: Establishing Workgroups


This course is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
more...
From 123-CBT Computer Based Training
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

... Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active Directory Structure: Planning Duration: 2 Hour(s) Identify the
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

... Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active Directory Structure: Planning Duration: 2 Hour(s) Identify the
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Designing for Cisco Internetwork Solutions Part 1

...es for top-down network design.
Identify guidelines for documenting the existing infrastructure of a network.
Identify guidelines for performing an audit on an existing network.
Identify tools for auditing a network.
Identify characteristics of a hierarchical network model.
Identify features and functions of the access layer.
Identify features and functions of the distribution
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CompTIA Server 2005 Troubleshooting Disaster Recovery

This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and
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Process and Function Modeling

....
Identify how the process model acts as a technique for documenting business functional requirements.
Identify technical requirements that are added to a business process model to bridge the gap between analysis and design.
Unit 2: Building a Basic Process Model
Duration: 2 Hour(s)
Identify a process.
Identify a process step written to conform to standards.
Identify processes
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NetWare Service and Support Upgrade - Part 1

... (ESD).
Identify the LAN information to be logged when documenting a network.
Identify the requirements for accessing Novell Internet services.
Access information stored in the Micro House Technical Library (MHTL).
Troubleshoot a network problem by using the Novell Internet service site and the SupportSource CD.
Identify the steps to install and troubleshoot network boards and
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CompTIA Server 2005 Server Maintenance Security

...midity, and air pollutants.
Identify the key aspects of documenting security measures.
Identify key aspects of determining and isolating problems
Identify the key aspects of troubleshooting hardware and software.
Audience:
This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and
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CompTIA Server 2005 Monitoring Server Performance

...c tools. The Performance Monitoring unit covers baseline, documenting performance, and evaluating performance.
Learn To:
Identify the guidelines that ensure a successful upgrade of hardware and software.
Identify the key aspects of upgrading memory.
Identify the key aspects of upgrading network interface cards (NICs).
Identify the key aspects of upgrading peripheral devices.
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Exit Interviewing Skills The Termination Process

... Identify the guidelines for documenting employee performance and misconduct. Follow the steps for improving employee performance. Match anti-discrimination laws to their descriptions. Identify the steps for conducting termination meetings. Conduct a
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Team Leadership Conducting Productive Team Meetings

...enda. Identify guidelines for documenting team meetings. Follow steps for conducting a team meeting. Prevent personal conflict during team meetings. Identify factors that make team meetings ineffective. Audience Managers and team leaders who want to conduct productive team
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Network Certification Curriculum

...ents of a network configuration. o Identify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two
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Network Part 3 Network Implementation

...ents of a network configuration. o Identify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify techniques used to isolate and solve a network problem. Audience The intended
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From Canadian Centre for Professional Development
Documenting Quality Management Systems


This program provides a through overview of the ISO 9001 standard. Checklists outline details regarding auditors requirements, and Level I and Level II documentation. Short examples and quizzes allow you to check your understanding as you work through the modules. Check out the full details on our e learning catalogue.
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From Skillspride Online Training
Microsoft Access 2003 Intermediate
This course is designed to help you to obtain the skills required to create a relational database. You will learn relational database concepts and practice and understand the importance of documenting and maintaining database files. You will learn to customise forms, reports, and Data Access Pages in design view. Finally, you will be able to calculate and summarise data and import and export data
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From Sessions Online School of Design
Branding & Identity Course


... the needs of clients and consumers in mind. A case study documenting the evolution of the BBC identity will be explored, then you'll work on designing a logo and visual identity for a complete company product line in the exercise.
LESSON 4 Design Process and Methodology Lesson Four focuses on the first of three critical phases of company design. Methods of solving important problems will be
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