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Introduction to Hypothesis Testing and Testing for Means in Six Sigma on-line e-learning cbt (computer based)cd rom ...ine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to  more...
Treating Your Direct Reports Fairly on-line e-learning cbt (computer based)cd rom ... from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based)cd rom ...ization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles down to virtually every level of the company. This course contains powerful information to help you create an execution culture in your organization. Whether you're a senior manager or the manager of a small business  more...
Building Your Influence as a Leader on-line e-learning cbt (computer based)cd rom ...challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based)cd rom ...Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through  more...
Taking on a Management Role on-line e-learning cbt (computer based)cd rom ...does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...
Defensive Driving Truck Safety on-line e-learning cbt (computer based)cd rom ... do and what kind of driver you are, as what someone else does. It's about being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility to drive carefully in hazardous conditions, and knowing when to take yourself off the road. It's about arming yourself with all the knowledge you can before you turn the key and head for the roadways. This  more...
Workplace Conflict Recognizing and Responding to Conflict on-line e-learning cbt (computer based)cd rom ... Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the  more...
Business Grammar Sentence Construction on-line e-learning cbt (computer based)cd rom ...ed modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to develop sentences that are logical, clear, and powerful the basis of any sound  more...
Fair Labor Standards Act FLSA on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Interviewing Hiring Practices on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Record Retention on-line e-learning cbt (computer based)cd rom ...Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention  more...
Documenting Discipline on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Code of Conduct Awareness on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Workplace Ethics on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Workplace Diversity Awareness on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Risk Management Planning on-line e-learning cbt (computer based)cd rom ...project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced the first process in  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based)cd rom ...ces and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This course provides a basic understanding of the criteria for a comprehensive program that addresses business continuity in accordance  more...
Antitrust - Overview on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Workplace Violence on-line e-learning cbt (computer based)cd rom Workplace Violence This course on workplace violence seeks to help employees understand the motivations that trigger violence in the workplace and to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of  more...
Anti-Money Laundering on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Understanding the Risks of Using Internet Media Electronic Communications on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Foreign Corrupt Practices Act on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Intellectual Property Overview on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Trade Secrets on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Understanding the Americans with Disabilities Act ADA on-line e-learning cbt (computer based)cd rom Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...
Conflicts of Interest in the Workplace on-line e-learning cbt (computer based)cd rom ...iate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or her own self-interests over those of the employer, when  more...
Rightful Employment Termination on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Equal Employment Opportunity Discriminatory Practices in Hiring on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Procurement Integrity on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
FMLA Leave and More on-line e-learning cbt (computer based)cd rom FMLA Leave and More A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle  more...
Promoting a Substance-free Workplace on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Code of Conduct Company Template on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not intended to substitute for obtaining  more...
Integrity in the Workplace on-line e-learning cbt (computer based)cd rom ...tate or federal laws and regulations, and if the employer does not promote an ethical culture, individual employees with integrity may choose to blow the whistle on their employer's wrongdoing. Whistleblowing isn't just for accountants or lawyers who uncover widespread evidence of fraud. It's also for average, everyday employees who discover illegal or unethical behavior in the workplace, and  more...
Preventing Fraud Abuse on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Sarbanes-Oxley What You Need to Know on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Illegal Insider Trading Simulation on-line e-learning cbt (computer based)cd rom ...ore taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent, or representative of those entities liable for any damages resulting  more...
Workplace Diversity Awareness Simulation on-line e-learning cbt (computer based)cd rom ...ore taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent or representative of those entities liable for any damages resulting  more...
Business Analysis Requirements Management Communication on-line e-learning cbt (computer based)cd rom ...s need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with stakeholders. This course provides an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version  more...
The Customer Service Representative CSR on-line e-learning cbt (computer based)cd rom ...ts a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring  more...
Environmental Management Systems EMS on-line e-learning cbt (computer based)cd rom Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...
Using Respiratory Protection on-line e-learning cbt (computer based)cd rom ...irborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of  more...
Recovering from Business Crises on-line e-learning cbt (computer based)cd rom Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...
Dealing with Resistance to Change on-line e-learning cbt (computer based)cd rom ...tional change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first  more...
Maximizing Team Creativity on-line e-learning cbt (computer based)cd rom ...m Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity, such  more...
Professional Networking Essentials on-line e-learning cbt (computer based)cd rom ...k of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good communication skills to build strong  more...
Analyzing Your Life Balance on-line e-learning cbt (computer based)cd rom ... right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It  more...
Identifying Project Risk on-line e-learning cbt (computer based)cd rom ...project that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be  more...
Completing Your Field Sales Approach on-line e-learning cbt (computer based)cd rom ...does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve  more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based)cd rom ...doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners  more...
Managing Workplace Harassment Complaints Simulation on-line e-learning cbt (computer based)cd rom ...ore taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent, or representative of those entities liable for any damages resulting  more...
Dealing With Sexual Harassment Simulation on-line e-learning cbt (computer based)cd rom ...ore taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent or representative of those entities liable for any damages resulting  more...
Supervisor Manager Sexual Harassment Awareness Multi-State Edition on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Employee Sexual Harassment Awareness on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Effective Hiring Interviewing Simulation on-line e-learning cbt (computer based)cd rom ... effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle  more...
Thinking Strategically on-line e-learning cbt (computer based)cd rom Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...
Marketing Essentials Marketing and Ethics on-line e-learning cbt (computer based)cd rom ...arketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...
Critical Thinking Essentials What is Critical Thinking on-line e-learning cbt (computer based)cd rom ...l Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life it determines how  more...
HIPAA Privacy Essentials on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues on-line e-learning cbt (computer based)cd rom ...may not be able to service their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the observed difference  more...
Maintaining an Engaging Organization on-line e-learning cbt (computer based)cd rom Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...
Competitive Marketing Strategies Conducting an Internal Analysis on-line e-learning cbt (computer based)cd rom ...izational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are your marketing objectives, given your organization's current and potential capabilities? And what kind of profile does the marketing function  more...
Government Contracting Essentials on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Initiating Projects with Project Server 2007 on-line e-learning cbt (computer based)cd rom ...xam 70-633) In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many locations. Microsoft Office Project Server 2007 is the main component of the Microsoft Office Enterprise Project Management Solution and the toolset best  more...
BIS Export Controls and Antiboycott Provisions on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Oracle Database 11g R2 Application Performance Enhancements on-line e-learning cbt (computer based)cd rom ...hout affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and improved query and DML performance. Application performance in Oracle Database 11g Release 2 is also improved by the use of adaptive cursor sharing, which allows for intelligent cursor sharing and the use of invisible indexes. It provides two  more...
Oracle Database 11g R2 Backup Recovery on-line e-learning cbt (computer based)cd rom ...en they require it. They also need to ensure if a failure does occur that the loss of data is minimized as much as possible and they can recover the database in an efficient manner. As an Oracle DBA, it is important to understand the various internal consistency checks a database performs as it moves from the shutdown stage to being fully open. Equally important is an understanding of what can  more...
SAPBusinessObjects Dashboards and Analytics on-line e-learning cbt (computer based)cd rom ...ion they need at a glance. The corporate dashboard report does just that. It contains a series of dials in a corporate cockpit that reflect the key performance metrics from each department. Dashboarding involves the presentation of key business data in a very concise visual manner. SAP's BusinessObjects offers dynamic, customizable data visualization tools that allow you to create insightful  more...
Introduction to Workplace Ethics on-line e-learning cbt (computer based)cd rom ...t just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what constitutes ethical  more...
Preparing to Communicate Effectively at the C Level on-line e-learning cbt (computer based)cd rom ...eparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...
Insider Trading on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
EU Privacy Data Security on-line e-learning cbt (computer based)cd rom ...w at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes Curran or SkillSoft for any action taken in reliance on the information in this document. You  more...
Union Awareness on-line e-learning cbt (computer based)cd rom ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Business Law Basic Concepts on-line e-learning cbt (computer based)cd rom ...does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and yourself from legal issues. Through this  more...
Managing Attitudes During Difficult Times on-line e-learning cbt (computer based)cd rom ...h difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in difficult times, and by motivating and supporting employees, you can help boost the morale of everyone in your business. This course  more...
From Online Training Directory
DOT Hazardous Materials Transportation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ubpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums, or packagings for  more...
Shipping Infectious Substances (IATA and DOT) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best  more...
The Beginning Teacher What Does it Mean on-line e-learning cbt (computer based)study at homecourseware Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.  more...
Comprehensive Medical Transcription Training on-line e-learning cbt (computer based)study at homecourseware ...books and other course materials at no additional cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using multisensory tasking) transcription training includes actual physician dictation, complete with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including  more...
Medical Office Specialist Training I (No Terminology) on-line e-learning cbt (computer based)study at homecourseware ...s or experience required to enroll in this course, and it does include a Comprehensive Medical Billing module. You may also expand your horizons to include medical coding. You will have solid, comprehensive training in appointment scheduling, reception, assisting, filing, billing, an overview of coding, collections, all that is necessary to work in or even move into management of a private  more...
Medical Office Specialist Training II (With Terminology) on-line e-learning cbt (computer based)study at homecourseware ...s or experience required to enroll in this course, and it does include a comprehensive medical billing module, and a complete medical terminology module. You may also expand your horizons to include medical coding. This Course will give you solid, comprehensive training in appointment scheduling, reception, assisting, filing, billing, coding, collections, all that is necessary to work in or  more...
Ready, Set, XML for Non Programmers on-line e-learning cbt (computer based)study at homecourseware ...document, to use in your portfolio. Note that this course does not espouse any particular software tool, and does not go into creating a Document Type Definition, Schema, or Namespaces. You do not need to know HTML, although some familiarity with it could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet connection. Required  more...
Learn How to Repair Computers: Get Certified in 7 weeks on-line e-learning cbt (computer based)study at homecourseware ...You will learn what makes a computer tick, what each part does, how it all fits together. Want to know how hard drives work? Want to know what is inside a CPU? Want to know what is on the motherboard? Each week different sections of the computer will be covered along with how each section works and why it works. One other piece of information that is vital to know - every lesson will also cover  more...
Take Control of IIS on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...
How To Master Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...
A+ 2003 Test Preparation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ertification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it  more...
Complete Guide to Medical Math for the Health Care Professional (Crane) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...s to practice and master each type of calculation. No One Does It Better! Chapter 1 ? Getting Started?; Conversion Factor Quickview; Conversion Factor Worksheet; The ?Rules?. Chapter 2 ? Roman Numeral Conversions; Roman Numeral - Sample Problems; Roman Numeral - Homework. Chapter 3 ? Military and Standard Time; Military/Standard Time - Sample Problems; Military/Standard Time - Homework.  more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware ...fective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and  more...
An Introduction to Linux A Workshop Approach on-line e-learning cbt (computer based)study at homecourseware ...ers as a way to familiarize themselves with Linux, but it does assume the user already has some distribution of Linux installed on their system. For those students who do not have Linux installed on their computer, we have provided access to the WinLinux2000 distribution, free of charge. This Web-based course is supplemented with a detailed student manual, containing dozens of assignments and  more...
Certificate in Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career Track Online Courses and Workforce Certificate programs. Nationally, JER Online partners with Accredited Educational institutions such as Clemson University.This highly acclaimed institution of higher education  more...
Certificate in Technical Writing for Current Technical Writers on-line e-learning cbt (computer based)study at homecourseware ...for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career Track Online Courses and Workforce Certificate programs. Nationally, JER Online partners with Accredited Educational institutions such as Clemson University. This highly acclaimed institution of higher education  more...
Introduction to ISO 9001:2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...uality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. The Introduction to ISO 9001:2000 course provides students with a thorough introduction to the  more...
Complete Course in Professional Medical Transcription using MIME method of instruction (Special Pricing Edition) on-line e-learning cbt (computer based)study at homecourseware Same great complete Professional Edition course but designed for the student who does not want to incur course material fees. Registration Fee waived.  more...
What Inexperienced Homebuyers MUST Know Before They Buy a Home on-line e-learning cbt (computer based) ...real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of what you want and how much you want to spend. Your ability to make a sound financial decision depends on whether you carefully consider each characteristic of a  more...
Turn Your Life Experience Into College Credit on-line e-learning cbt (computer based) ...e advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have been out of the paid workforce and are seeking new opportunities Have confidence in your abilities & skills Are interested in returning to school Are interested in re-entering the workforce Want to turn your life  more...
Shipping with Dry Ice on-line e-learning cbt (computer based) ...mended for individuals who ship dry ice in packaging that does not contain other dangerous goods. The course meets the requirements for training as specified in Section 1.5 of the IATA Dangerous Goods Regulations and 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods  more...
IATA Dangerous Goods on-line e-learning cbt (computer based) ...Subpart H, including testing of participants. This course does not cover the more detailed requirements for the shipment of radioactive materials under the IATA regulations. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail.  more...
Violence in the Workplace on-line e-learning cbt (computer based) ... to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make all the difference. This course can be taken in a self-directed pace. You can achieve a completed program of  more...
Violence in the Workplace on-line e-learning cbt (computer based) ... to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make all the difference. This course can be taken in a self-directed pace. You can achieve a completed program of  more...
14 Purchasing Best Practices on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. 14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your  more...
Accounting In An Hour on-line e-learning cbt (computer based) ...15 week face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ...our achievement from a highly respected organization.What does "certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of  more...
Bartending to the Max-Online on-line e-learning cbt (computer based) ...our achievement from a highly respected organization.What does "certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of  more...
Basics Of Smart International Procurement on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Basics Of Smart International Procurement Are you responsible for increasing your organization?s international procurement and don?t know where to begin? International procurement is a challenge.  more...
Conducting Business in Latin America on-line e-learning cbt (computer based) ...United States and Latin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses. Conducting Business in Latin America Welcome to  more...
ESL for Business - E-mail Communication on-line e-learning cbt (computer based) In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...
ESL for Business - Letters and Memos on-line e-learning cbt (computer based) In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...
ESL for Business - Special Documents on-line e-learning cbt (computer based) In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...
Expert Purchasing Management on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from  more...
ISO 13485 Medical Devices General Employee Training on-line e-learning cbt (computer based) ...at are not applicable. Therefore, conformance to ISO 9001 does not imply conformance to 13485 and vice versa. They must be independently certified. ISO 13485 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements Enhance customer satisfaction Achieve continual improvement of  more...
ISO 9001:2000 General Employee Training on-line e-learning cbt (computer based) ...th "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our  more...
Mastering Purchasing Fundamentals on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering  more...
Microsoft Excel For Purchasing Professionals on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be  more...
Microsoft Project For Purchasing Professionals on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly  more...
Powerful Negotiation For Successful Buying on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless  more...
Professional Bar Management Mastery Level Certification on-line e-learning cbt (computer based) ...l actually be running the business, not you.How much time does Professional Bar Management Mastery Level Certification spend on bartending? Half of the lessons relate to bartending. If you don?t know what a bartender needs, you will not be able to purchase the proper tools. If you don?t know how they work, then you will not know which POS system is best. If a bartender doesn?t show up for work,  more...
Savings Strategy Development on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the  more...
Supply Management Contract Writing on-line e-learning cbt (computer based) ... their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Supply Management Contract Writing You?ve noticed the changes in purchasing over the past few years, haven?t you? The changes that have purchasers doing less order processing and more contracting and  more...
Build Your Own BIZ Comprehensive Certificate ...vice, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to  more...
Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...ter, a score report will be available immediately. If one does not pass the exam, a report will be given indicating the objective areas where improvement is needed. To Learn more visit the AHDI website. Please note, it is not necessary to be ?Certified? in order to be employed as a Medical Transcriptionist. Medical transcriptionists are vital members of the professional healthcare team. Medical  more...
From 123-CBT Computer Based Training
Accounting Fundamentals on-line e-learning cbt (computer based) ...does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...
Raising Capital and Financing Decisions on-line e-learning cbt (computer based) The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...
The Food and Beverage Industry Overview Version 2 on-line e-learning cbt (computer based) ...does more for human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage  more...
Problem Performance Improvement on-line e-learning cbt (computer based) ...gh a manager needs to be aware that the individual worker does not cause the performance problem but that it is caused by the system. This then means that the manager must know how to change the design of a task or alter the way a team operates to improve performance. An effective manager will recognize that different organizations require different measures to improve performance, and this  more...
Managing and Maintaining Brand Equity on-line e-learning cbt (computer based) ...ve market. So, what opportunities, influences and threats does your brand face? Lesson one explores making the most of your brand's potential by identifying the conditions needed for creating an effective and long-lasting brand extensions. You will also learn of other strategies to revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your  more...
Building a Healthy System on-line e-learning cbt (computer based) ...possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision, and  more...
Taking Systems Thinking into Your Personal Life on-line e-learning cbt (computer based) ...e problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is  more...
Automated Installation of Windows Vista on-line e-learning cbt (computer based) ...relies on image-based installation architecture. Not only does Windows Vista provide a new image and deployment platform, but it provides a collection of tools used for ease of deployment automation. This course introduces robust deployment tools such as Windows Automated Installation Kit (AIK) and its various components, including Windows System Image Manager (SIM), Windows Preinstallation  more...
Managing the Execution and Control of IT Projects on-line e-learning cbt (computer based) Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...
Union Awareness on-line e-learning cbt (computer based) After experiencing a steady decline since the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor  more...
Export Controls on-line e-learning cbt (computer based) ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
HIPAA Privacy Rules on-line e-learning cbt (computer based) ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) ... health information. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance plans for employees and share protected health information about employees with organizations covered by the new rules. Employers must protect themselves against liability under the new rules by ensuring the confidentiality,  more...
Harassment in the Workplace on-line e-learning cbt (computer based) ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Managing Sexual Harassment Problems Simulation on-line e-learning cbt (computer based) ...ore taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent or representative of those entities liable for any damages resulting  more...
Supervisor Manager Sexual Harassment Awareness on-line e-learning cbt (computer based) ...of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an  more...
Employment and Labor Law on-line e-learning cbt (computer based) ... involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding employee safety and health protection, equal opportunity, and  more...
Intellectual Property and Proprietary Rights on-line e-learning cbt (computer based) ...tity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright, trademark, patent, and trade secret laws and presents methods for minimizing legal liabilities. By  more...
Leadership Communication Skills on-line e-learning cbt (computer based) ...not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for  more...
Defining Emotional Intelligence on-line e-learning cbt (computer based) ...Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Emotional Intelligence and Teamwork on-line e-learning cbt (computer based) ...sandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss may not have realized it, he was talking about teamwork and emotional intelligence. The glue that holds today's work teams together is made up of social competence, the ability to influence others, participation, and collaboration. These skills, combined with a willingness to  more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...
Essentials of Internal Consulting on-line e-learning cbt (computer based) ...now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the activities that will become the mainstay of  more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) ...n't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining  more...
Sales Skills Gaining Customer Commitment on-line e-learning cbt (computer based)cd rom ...ion, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations. Learn To Obtain a client's written consent to complete the sales process. Complete three actions to help you when building relationships with  more...
Crystal Reports v10 Introduction to Report Design Part 2 on-line e-learning cbt (computer based)cd rom ...onsible for creating and distributing reports. The course does not assume prior experience with Crystal Reports. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Organizing Reports Identify the options for creating a group in a report. Modify a  more...
Crystal Reports v10 Introduction to Report Design Part 3 on-line e-learning cbt (computer based)cd rom ...onsible for creating and distributing reports. The course does not assume prior experience with Crystal Reports. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Reports: Working with Data Identify the key aspects of formulas used in Crystal  more...
SAP R 3 Supply Chain Management on-line e-learning cbt (computer based)cd rom ...in different business areas. L earn To: What does Supply Chain Management mean? Supply Chain Management vision. Elements of the Supply Chain Management. Goals and possibilities. Solution starting points with SAP and examples for use. Principles of various system starting points. SAP a supplier of SCP - Tools. SCP within company processes.  more...
Oracle SQL Specifics Creating and Managing Database Objects on-line e-learning cbt (computer based)cd rom ...ment with the WITH READ ONLY option to create a view that does not allow DML operations. Query the USER_VIEWS data dictionary view to confirm a view. Use the DROP VIEW statement to remove a view from the database. Identify a typical usage for a sequence. Use the CREATE SEQUENCE statement to define a sequence. Query the USER_SEQUENCES data dictionary view to confirm the settings of a  more...
IIS 4 0 Creating Configuring a Web Server - Part 2 on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the  more...
Crystal Reports v10 Introduction to Report Design Part 1 on-line e-learning cbt (computer based)cd rom ...onsible for creating and distributing reports. The course does not assume prior experience with Crystal Reports. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Introduction to Crystal Reports Identify the features of Crystal Reports v10. Open  more...
Oracle9i Database Admin Recover Databases on-line e-learning cbt (computer based)cd rom Course Overview This course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving, recovery of offline and online databases, recovery with missing data files, and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery, cancel-based recovery, recovery  more...
WebSphere MQ Essentials System Administration II on-line e-learning cbt (computer based)cd rom ...re MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...
WebSphere MQ Essentials System Administration I on-line e-learning cbt (computer based)cd rom ...re MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6  more...
WebSphere MQ Essentials System Administration I on-line e-learning cbt (computer based)cd rom ...re MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6  more...
WebSphere MQ Essentials System Administration II on-line e-learning cbt (computer based)cd rom ...re MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...
Internet Explorer 6 User Fundamentals on-line e-learning cbt (computer based)cd rom ...ssage. Audience The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners will need a basic knowledge of either Microsoft Windows 98 or later operating system(s). Deployment Options Internet / Intranet, Download, LAN,  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ..., the Sales Manager for Industrial Casing Products. Roger does not report directly to you, but you will work closely with him to address quality and sales issues with the products. You have approval from upper management to look into reducing the number of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate  more...
Sexual Harassment What Employees Should Know on-line e-learning cbt (computer based)cd rom ...fy actions you should take to stop sexual harassment that does not pose an immediate threat to your safety. Audience The target audience for this program is all employees in an organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
HIPAA Privacy Health Care Employees on-line e-learning cbt (computer based)cd rom In a HIPAA Privacy and Health Care Employees a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient  more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 1 on-line e-learning cbt (computer based)cd rom ...ith their contents. Add a shortcut key to a command that does not have a default shortcut key. Edit the shortcut key for a specific command. Display a specific toolbar. Add a specific toolbar button to a toolbar. Group specific buttons on a toolbar. Add an additional tool to the IDE. Add a macro to the IDE. Unit 2: SQL Server 6.5 and MSMQ Duration: 1 - 2 Hour(s) Register SQL  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based)cd rom ...le view. Recover a database from loss of data file that does not have a backup. Recover a failed database that had a file in hot backup mode. Identify the use of the v$backup view Recover from the loss of an online redo log file. Perform a complete recovery on an initially open database by using RMAN. Identify the use of the Set Newname command. Identify the implications of  more...
Linux Technology Overview Part 2 Features for Users on-line e-learning cbt (computer based)cd rom ...ides more detailed information about how to use Linux. It does not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on  more...
SAP R 3 Structure Operation on-line e-learning cbt (computer based)cd rom ...the R/3 System 1.5 - 2 hours o The R/3 System. o What does SAP R/3 mean? o Which Companies Use the R/3 System? o R/3 System Architecture. o SAP Technology. o System Platform. o System Landscape. o Basis System. o Business Framework. Unit 2: How the R/3 System Works 1.5 - 2 hours o Integration. o Integration and Interactive Processing. o Integrating Several Languages. o  more...
Mentoring Using a Mentor to Your Advantage on-line e-learning cbt (computer based)cd rom Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based)cd rom ...s. David is a talented and experienced engineer, so Nancy does not want to fire him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and  more...
Six Sigma Team Dynamics and Performance on-line e-learning cbt (computer based) ...hile the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ...does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) ... once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD  more...
Ethics and Professional Knowledge on-line e-learning cbt (computer based) ...does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the  more...
Project Planning on-line e-learning cbt (computer based) ...uence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the most prepared. According to the PMBOK??  more...
Communicating to Get Results on-line e-learning cbt (computer based) ...e to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be  more...
Obtaining Results from the Boss on-line e-learning cbt (computer based) ...does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing effectively  more...
Crisp Composition on-line e-learning cbt (computer based) When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ... missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections  more...
Special Design Tools on-line e-learning cbt (computer based) ...asily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent expert in the  more...
From HAZMAT Plans & Programs, Inc
Business Writing on-line e-learning cbt (computer based) ... We suddenly become intimidated and feel that our writing does not sound very intelligent. We worry about mistakes, such as grammar or incorrect spelling. We often try to make our writing sound so much bigger than the way we actually speak. Learning Objectives: - The basic guidelines for easier, and more effective writing. - A formal presentation that might demand a different  more...
From Pedagogy Inc- I.V. Therapy Education
EKG Recognition ... Major Vessels a The Circulation System a Which Way Does Blood Travel? a The Pump Chapter 2 a The Conduction System a The Conduction Pathway a The Waveforms a Lead Placement a Einthovens Triangle a EKG Considerations a Using EKG Paper a How to Read? a Calculating the Heart Rate a Calculation Methods a 6 Second method a 300 Method a 1500 Method  more...
Clostridium Difficile Colitis Prevention And Management ...rts appear to be less effective than in the past. How does your facility prevent patients from getting a CDI during their stay? In this course you will learn the characteristics and transmission of CDI, best practices for monitoring these infections, and the recommended practices for prevention and control.  more...
The Science of Heat and Moisture Exchangers on-line e-learning cbt (computer based)study at homeself directed ...cience of HMEs a What is the artificial nose? a How does the artificial nose (passive humidifier) work? a What is the difference between a HME a HCH and Passive Humidification? a Not all Passive Humidifiers - (artificial noses) are alike! a The 6 different types of passive humidifiers a Where is humidification needed? a Indications and Contraindications of passive  more...
From Training Partners Plus, Inc
Cashier Service Basics This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer. Includes examples from the following retail sectors:  more...
From Healing Art Forms Institute
Animal Communication Healing Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...nimals, attunments, and guided audio session. This course does include the Spiritual Animal Healer Program and the Animal Path Healing It is a comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Below you can see what you will be receiving with this course: Animal Communication  more...
From Compliance LLC
Certified Sarbanes-Oxley Expert (CSOE) - Distance learning and online certification program on-line e-learning cbt (computer based)self directed ...g the financial services industry in about 80 years. What does it mean for risk and compliance management professionals? It means new challenges, new jobs, new careers, new opportunities. The bill establishes new risk management and corporate governance principles, sets up an early warning system to protect the economy from future threats, and brings more transparency and accountability. It  more...
CRCMP Distance Learning and Certification - Includes the Dodd Frank Act on-line e-learning cbt (computer based)self directed ...g the financial services industry in about 80 years. What does it mean for risk and compliance management professionals? It means new challenges, new jobs, new careers, new opportunities. The bill establishes new risk management and corporate governance principles, sets up an early warning system to protect the economy from future threats, and brings more transparency and accountability. It  more...
From Medical Survival Consultants
Electrical Safety on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar During this online Program you will learn about various electrical accidents and how to prevent them. We will go over the basic principles involving electricity and the primary hazards associated with those electrical principles. You will learn about control measures and safety based work practices that can help you minimize electrical hazards and the risk that surrounds them. We will also  more...
From 6P International, LLC
Business Writing on-line e-learning cbt (computer based) COURSE DESCRIPTION: Writing is an important part of any business! Your writing style identifies who you are and what you know. It is an essential part of the way we communicate and share ideas and information. Ita s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our  more...
From Requirements Solutions Group
Removing Ambiguity and Subjectivity from Requirements study at homeself directedexercises This online, self-paced course teaches business analysts and subject matter experts (SME) how to improve the understandability of business requirements, stakeholder requirements, solution requirements, and transition requirements by removing ambiguity and subjectivity. Only if other people are able to comprehend, approve, and implement what the requirement expresses - and what it does not - are  more...
From EMS Consulting Group, Inc.
Value Stream Mapping Online on-line e-learning cbt (computer based)study at homegroup study and discussionself directed Our self-paced online value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each  more...
Team Problem Solving and Mistake Proofing on-line e-learning cbt (computer based)study at homegroup study and discussionself directed Our self-paced online Team Problem Solving and Mistake Proofing (Poka Yoke) training program covers all of the topics our classroom version covers. The format includes audio-visual presentation, templates, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions and requests for feedback on ideas. Students will also be able  more...
From B. F Environmental Consultant Inc
Project Management and Six Simga Training Programs- Prep for PMP Certification on-line e-learning cbt (computer based)self directed ...mand for project management standardization increases, so does the demand for highly qualified project management practitioners. The purpose of this project management certificate course is to improve your knowledge and skills in project management and prepare you for the next step in your professional development. You will learn the terminology associated with this profession and the  more...
From Star Leadership, Inc
A Step-by-Step Guide to Building a High-Performing Team study at homeself directedcd romworkshop / seminar ...to cultivate and sustain them. Building a successful team does not have to be so expensive. Certain attributes are common to all teams that continuously excel. If you know these attributes, understand how to cultivate them, and have the discipline to do so, you will take your team to a higher level of performance. In this seminar, you will learn: The power  more...
From Software Training Academy, Inc
Developing Applications using Visual Basic 2008 Advanced Topics VB2008 instructor led trainingon-line e-learning cbt (computer based) 5-Day Bootcamp In this course you'll learn about important development topics that aren't normally covered in a beginning Windows application programming course. Starting with an introduction to .NET interoperability, then covering topics such as Windows Management Instrumentation (WMI), and System.Drawing namespace. You'll dig deeper into working with the most complex of Visual Studio's  more...
From Corexcel
Performance Management on-line e-learning cbt (computer based)study at homeself directed ...Management Online Course examines what every good manager does on a day-to-day basis. Making sure employees are doing what they need to do to help the organization achieve its goals, giving them praise for a job well done, and correcting actions that are done incorrectly are at the heart of Performance Management. This course will cover these areas in detail and give you a system to make sure  more...
Introduction to Leadership on-line e-learning cbt (computer based)study at homeself directed ...? Why is it Important? What is visionary leadership? What does effective leadership require? What is the role of charisma? What is the difference between managing, administering, and leading? All of these questions, plus more will be answered during this online course. Becoming an effective leader is crucial to anyone who wants to excel in their career. Target Audience: This course is  more...
From Value-Train
ITIL Foundation Training on-line e-learning cbt (computer based)self directed ITIL ® is the Information Technology Infrastructure Library which is a collection of best practices in IT service management. Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world. There are several levels of certification in ITIL ®, with the Fundamentals level being the first. This course teaches  more...
From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test on-line e-learning cbt (computer based)with skills test out for AHA card ...g 3. AHA Course Completion Card issued on-site How Does It Work? You will take the theory portion of the course and 20 point exam online. After successful completion, you will need to contact the Minutes-Matter Training Center to schedule your skills assessment. After successfully passing your skills session, you will receive your AHA card 'on-site'. Please note: You will not  more...
ACLS Healthcare Provider Cleveland Ohio With AHA Card on-line e-learning cbt (computer based)skills test check out for AHA 2 year card ...g 3. AHA Course Completion Card issued on-site How Does It Work? You will take the theory portion of the course and 20 point exam online. After successful completion, you will contact the Minutes-Matter Training Center to schedule your skills assessment. After successful completion of your skills testing, you will receive your AHA card 'on-site'. Please note: You will not have  more...
Online Child Abuse Neglect Recognition and Reporting 6 Hour Course on-line e-learning cbt (computer based) ...rs and Supervisors Course Requirements: This course does not require participants to have any prior knowledge or experience in child Abuse/ Neglect Recognition and Reporting. Course Topics: Section I: General Information Section II: Child Development Section III: Identifying Child Abuse and Neglect Section IV: Intervention/ Prevention of Child Abuse/ Neglect Section V:  more...
Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs on-line e-learning cbt (computer based) ...ion & Reporting. Course Requirements: This course does not require participants to have any prior knowledge or experience in Child Abuse / Neglect Recognition and Reporting. Course Topics: Section I: General Information Section II: Child Development Section III: Identifying Child Abuse/ Neglect Section IV: Intervention/ Prevention of Child Abuse/ Neglect Section V:  more...
From Serebra Learning Corporation
The OSI Model on-line e-learning cbt (computer based) Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.  more...
Overview of Layers and Layer 1 Devices on-line e-learning cbt (computer based) In this WestNet e-Learning module, we review the layers of the Open Systems Interconnection (OSI) reference model, functions of each layer, and internetworking devices that perform each of the functions. We will begin a detailed discussion of the devices found at the Physical Layer of the OSI model.  more...
Components Used to Build Networks on-line e-learning cbt (computer based) This WestNet e-Learning module introduces internetworking devices, such as repeaters, hubs, switches, bridges, routers, and gateways as the connectors between the individual segments of a broadcast network that has been broken down into separate segments.  more...
The Food and Beverage Industry Overview Version 2 on-line e-learning cbt (computer based) ...does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage  more...
Completing Your Field Sales Approach on-line e-learning cbt (computer based) ...does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based) ...doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners  more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) ...n't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining  more...
Essentials of Internal Consulting on-line e-learning cbt (computer based) ...ow like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the activities that will become the mainstay of  more...
Diagnosing and Planning on-line e-learning cbt (computer based) ...e are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning implementation--the resources and budget that you'll need--can help to prevent  more...
The Customer Support Specialist CSS on-line e-learning cbt (computer based) ...ts a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...
Project Planning on-line e-learning cbt (computer based) ...uence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the most prepared. According to the PMBOK  more...
Managing the Execution and Control of IT Projects on-line e-learning cbt (computer based) ...verruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this course, you will learn valuable strategies for managing your project. You will learn about tools to manage scope, time, and cost that will aid in the successful control and execution of your  more...
Ethics and Professional Knowledge PMBOK aligned on-line e-learning cbt (computer based) ...does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to  more...
The Foundations of Creativity and Innovation on-line e-learning cbt (computer based) ...does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ... missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections  more...
What Is Emotional Intelligence on-line e-learning cbt (computer based) ...Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Teamwork and Emotional Intelligence on-line e-learning cbt (computer based) Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...
Emotional Intelligence in the Workplace Simulation on-line e-learning cbt (computer based) ...Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll  more...
Getting Results through Communication on-line e-learning cbt (computer based) ...e to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be  more...
Getting Results from the Boss on-line e-learning cbt (computer based) ...does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing effectively  more...
Becoming a Manager on-line e-learning cbt (computer based) ...does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging,  more...
Leadership and the Knowledge Worker on-line e-learning cbt (computer based) What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based) ...Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through  more...
Effective Hiring and Interviewing Skills Simulation on-line e-learning cbt (computer based) ... effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative  more...
Accounting Fundamentals on-line e-learning cbt (computer based) ...does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...
Raising Capital and Financing Decisions on-line e-learning cbt (computer based) ...ger is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed specifically for business managers,  more...
Taking Systems Thinking into Your Personal Life on-line e-learning cbt (computer based) ...e problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is  more...
Thinking Strategically on-line e-learning cbt (computer based) As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic  more...
Six Sigma Team Dynamics and Performance on-line e-learning cbt (computer based) ...hile the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ...does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) ... once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD  more...
Managing and Maintaining Brand Equity on-line e-learning cbt (computer based) There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...
Intellectual Property Overview on-line e-learning cbt (computer based) ...identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark laws and presents methods  more...
Record Retention on-line e-learning cbt (computer based) ...Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention  more...
Drug-free Workplace on-line e-learning cbt (computer based) ...employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of  more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) ... health information. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance plans for employees and share protected health information about employees with organizations covered by the new rules. Employers must protect themselves against liability under the new rules by ensuring the confidentiality,  more...
Using Basic Dreamweaver MX Tools on-line e-learning cbt (computer based) To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages  more...
OS 390 MVS ESA Fundamentals of VSAM Part I on-line e-learning cbt (computer based) .... It begins with an overview of VSAM, describes what VSAM does for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a VSAM ESDS, including a close look at a control interval. The structure and components of a KSDS is discussed, which leads  more...
Transport Layer Protocols on-line e-learning cbt (computer based) In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer.  more...
How to Build a Computer Network on-line e-learning cbt (computer based) This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity.  more...
Foundations of Wide Area Networks on-line e-learning cbt (computer based) This WestNet e-Learning module focuses on basic concepts that apply to the entire course to prepare you for more detailed study of wide area networks (WANs).  more...
Computers and Software in Networks on-line e-learning cbt (computer based) This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems.  more...
How Wide Area Networks Work on-line e-learning cbt (computer based) This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored.  more...
How a Local Exchange Works on-line e-learning cbt (computer based) This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.  more...
PBX and ACD Systems on-line e-learning cbt (computer based) This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based) ...ces and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This course provides a basic understanding of the criteria for a comprehensive program that addresses business continuity in accordance  more...
Lockout Tagout for Authorized Persons on-line e-learning cbt (computer based) This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices. Managers, supervisors, and employees  more...
Preparing Presentations on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn how to prepare for presentations successfully Giving presentations is one of the most daunting and unpopular tasks we face. Experienced managers and even experienced speakers often dread the prospect of speaking in public. For most of us, giving presentations does not come naturally. The key to successful presentations lies with effective PREPARATION. Being well prepared maximises your  more...
Oracle Applications Release 11i: FlexFields on-line e-learning cbt (computer based) Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of  more...
Microsoft Windows XP Training on-line e-learning cbt (computer based) Windows XP Training is designed to provide end-user training for Windows XP, the Microsoft desktop operating system designed both for enterprise networks and the home user. The user will learn the fundamental skills and advanced techniques for using this powerful new operating system. NOTE: If this course does not run. Users will have to uninstall Shockwave 8.5.1 and install Shockwave Player  more...
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