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Introduction to Hypothesis Testing and Testing for Means in Six Sigma

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ASQ Six Sigma Green Belt (SSGB)
The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis
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Introduction to Hypothesis Testing and Testing for Means in Six Sigma
Treating Your Direct Reports Fairly

Treating Your Direct Reports Fairly
Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This
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Creating a Business Execution Culture

Creating a Business Execution Culture
In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is
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Building Your Influence as a Leader

Building Your Influence as a Leader
Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to
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Managing and Rewarding Top Performers

Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and
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Taking on a Management Role

Taking on a Management Role
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted.
Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player
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Defensive Driving Truck Safety

Defensive Driving: Truck Safety
When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else
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Workplace Conflict Recognizing and Responding to Conflict

Workplace Conflict: Recognizing and Responding to Conflict
Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if
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Business Grammar Sentence Construction

Business Grammar: Sentence Construction
People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused
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Fair Labor Standards Act FLSA

Fair Labor Standards Act (FLSA)
The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal its primary aim was to
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Interviewing Hiring Practices

Interviewing & Hiring Practices
This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker,
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Record Retention

Record Retention
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and
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Documenting Discipline

Documenting Discipline
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or
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Code of Conduct Awareness

Code of Conduct Awareness
A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching
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Workplace Ethics

Workplace Ethics
The corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the
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Workplace Diversity Awareness

Workplace Diversity Awareness
In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and
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Risk Management Planning

Risk Management Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur?
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NFPA 1600 Business Continuity Programs

NFPA 1600: Business Continuity Programs
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse
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Antitrust - Overview

Antitrust - Overview
Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.
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Workplace Violence

Workplace Violence
This course on workplace violence seeks to help employees understand the motivations that trigger violence in the workplace and to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of
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Anti-Money Laundering

Anti-Money Laundering
This course provides basic information on US money laundering laws and international anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by
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Understanding the Risks of Using Internet Media Electronic Communications

Understanding the Risks of Using Internet Media & Electronic Communications
Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell
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Foreign Corrupt Practices Act

Foreign Corrupt Practices Act
US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to
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Intellectual Property Overview

Intellectual Property Overview
Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the
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Trade Secrets

Trade Secrets
A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that
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Understanding the Americans with Disabilities Act ADA

Understanding the Americans with Disabilities Act (ADA)
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure
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Conflicts of Interest in the Workplace

Conflicts of Interest in the Workplace
This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with
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Rightful Employment Termination

Rightful Employment Termination
One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself
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Equal Employment Opportunity Discriminatory Practices in Hiring

Equal Employment Opportunity & Discriminatory Practices in Hiring
Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges
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Procurement Integrity

Procurement Integrity
Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who
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FMLA Leave and More

FMLA Leave and More
A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle
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Promoting a Substance-free Workplace

Promoting a Substance-free Workplace
Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change
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Code of Conduct Company Template

Code of Conduct Company Template
The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.
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Integrity in the Workplace

Integrity in the Workplace
Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and
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Preventing Fraud Abuse

Preventing Fraud & Abuse
Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at
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Sarbanes-Oxley What You Need to Know

Sarbanes-Oxley: What You Need to Know
Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via
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I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens

I-9 Compliance: Verifying Employment Eligibility of US & Non-US Citizens
Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only
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Illegal Insider Trading Simulation

Illegal Insider Trading Simulation
You're a computer support specialist for GenTronic Labs, a publicly-traded, cutting-edge biotechnology company that has several promising new drugs in various stages of development. You own GenTronic Labs stock shares that you bought through an employee stock purchase plan. One day, your coworker and friend, Clay Lennon, tells you that in a few days, the
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Workplace Diversity Awareness Simulation

Workplace Diversity Awareness Simulation
During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a
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Business Analysis Requirements Management Communication

Business Analysis Requirements Management & Communication IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned)
Projects rarely go according to plan, and any deviations need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with
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The Customer Service Representative CSR

The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result
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Environmental Management Systems EMS

Environmental Management Systems (EMS)
Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International
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Using Respiratory Protection

Using Respiratory Protection
This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when
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Recovering from Business Crises

Recovering from Business Crises
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,
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Dealing with Resistance to Change

Dealing with Resistance to Change
Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors
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Maximizing Team Creativity

Maximizing Team Creativity
Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team
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Professional Networking Essentials

Professional Networking Essentials
Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in
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Analyzing Your Life Balance

Analyzing Your Life Balance
Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,
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Identifying Project Risk

Identifying Project Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project
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Completing Your Field Sales Approach

Completing Your Field Sales Approach
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections
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Initiating Outbound Sales Calls

Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the
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Managing Workplace Harassment Complaints Simulation

Managing Workplace Harassment Complaints: Simulation
You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to
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Dealing With Sexual Harassment Simulation

Dealing With Sexual Harassment : Simulation
You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways
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Supervisor Manager Sexual Harassment Awareness Multi-State Edition

Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition)
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources
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Employee Sexual Harassment Awareness

Employee Sexual Harassment Awareness
Overview/Description
Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual
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Effective Hiring Interviewing Simulation

Effective Hiring & Interviewing: Simulation
An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and
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Thinking Strategically

Thinking Strategically
As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key
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Marketing Essentials Marketing and Ethics

Marketing Essentials: Marketing and Ethics
What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also
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Critical Thinking Essentials What is Critical Thinking

Critical Thinking Essentials: What is Critical Thinking?
Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a
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HIPAA Privacy Essentials

HIPAA Privacy Essentials
This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key
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Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues

Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0
An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing
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Maintaining an Engaging Organization

Maintaining an Engaging Organization
An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course
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Competitive Marketing Strategies Conducting an Internal Analysis

Competitive Marketing Strategies: Conducting an Internal Analysis
When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your
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Government Contracting Essentials

Government Contracting Essentials
Overview/Description
This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this
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Initiating Projects with Project Server 2007

Initiating Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633)
In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many
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BIS Export Controls and Antiboycott Provisions

BIS Export Controls and Antiboycott Provisions
After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or
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Oracle Database 11g R2 Application Performance Enhancements

Oracle Database 11g R2: Application Performance Enhancements Oracle
Oracle Database 11g Release 2 offers improved and new features to provide better application performance. It offers online table redefinition, which allows tables to be modified without affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and
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Oracle Database 11g R2 Backup Recovery

Oracle Database 11g R2: Backup & Recovery Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2
Preparing for and performing data recovery and completing database backups are expected job duties of an Oracle Database 11g Database Administrator (DBA) to ensure that the database is available for users when they require it.
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SAPBusinessObjects Dashboards and Analytics

SAPBusinessObjects: Dashboards and Analytics SAP
The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides
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Introduction to Workplace Ethics

Introduction to Workplace Ethics
Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an
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Preparing to Communicate Effectively at the C Level

Preparing to Communicate Effectively at the "C" Level
Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify
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Insider Trading

Insider Trading
Illegal insider trading is harmful to the marketplace and can seriously undermine investor confidence. This course will explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the
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EU Privacy Data Security

EU Privacy & Data Security
The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure
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Union Awareness

Union Awareness
The proposed Employee Free Choice Act and recent decisions by the National Labor Relations Board have sparked a renewed focus on labor unions and their role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with
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Business Law Basic Concepts

Business Law Basic Concepts
How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and
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Managing Attitudes During Difficult Times

Managing Attitudes During Difficult Times
Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in
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From Online Training Directory
DOT Hazardous Materials Transportation



This course covers the fundamentals of shipping hazardous materials. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed.
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DOT Hazardous Materials Transportation
Shipping Infectious Substances (IATA and DOT)



This course covers the fundamentals of shipping hazardous materials, with an emphasis on infectious substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49
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The Beginning Teacher What Does it Mean


Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.
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Comprehensive Medical Transcription Training


Our MT Program is a complete and comprehensive online medical transcription course that takes 6 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation).
Please Print Out And Read This Information Carefully Our Medical
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Medical Office Specialist Training I (No Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included.
Please Print Out And Carefully Read This Information! Demand for medical office assistants
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Medical Office Specialist Training II (With Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary.
Please Print Out And Carefully Read This Information! Demand
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Ready, Set, XML for Non Programmers


XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce.
In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user.
You learn about the critical role of software called a
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Learn How to Repair Computers: Get Certified in 7 weeks


Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST.
Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you
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Take Control of IIS



This course describes how to install and configure Microsoft 2000 Web and FTP services.
Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them
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How To Master Time Management



This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs.
The course is designed to show students how to use the tools of Microsoft
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A+ 2003 Test Preparation



This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians.
This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70
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Complete Guide to Medical Math for the Health Care Professional (Crane)



The 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own
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Brilliant Business Writing and Communication


This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach.
What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages
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An Introduction to Linux A Workshop Approach


This Web-based course provide users with a hands-on introduction to the Linux operating system.
This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions.
The course is designed for new users as a
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Certificate in Technical Writing


Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication.
Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.
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Certificate in Technical Writing for Current Technical Writers


A Certificate Program for current tech writers, editors, and designers.
Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing
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Introduction to ISO 9001:2000



ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and
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Complete Course in Professional Medical Transcription using MIME method of instruction (Special Pricing Edition)


Same great complete Professional Edition course but designed for the student who does not want to incur course material fees. Registration Fee waived.
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how
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Turn Your Life Experience Into College Credit
Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace.
Earn College Credit For
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Shipping with Dry Ice
This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can
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IATA Dangerous Goods
"IATA Dangerous Goods Training" has been designed with specific exercises related to the transportation of dangerous goods by air from a shippers perspective. This course covers the fundamentals of shipping dangerous goods by air according to the IATA regulations. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air.
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Violence in the Workplace
This isn ™t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents.
Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a
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Violence in the Workplace
This isn ™t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents.
Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a
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14 Purchasing Best Practices
Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start
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Accounting In An Hour
Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and
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Bartending the Easy Way-Online
This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout
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Bartending to the Max-Online
This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to
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Basics Of Smart International Procurement
Are you responsible for increasing your organization ™s international procurement and don ™t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be
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Conducting Business in Latin America
Business interaction between the United States and Latin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses.
Conducting Business in
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ESL for Business - E-mail Communication
In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your
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ESL for Business - Letters and Memos
In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your "calling
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ESL for Business - Special Documents
In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even
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Expert Purchasing Management
Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from
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ISO 13485 Medical Devices General Employee Training
ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted
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ISO 9001:2000 General Employee Training
ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.
ISO 9001:2000 General Employee
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Mastering Purchasing Fundamentals
If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more
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Microsoft Excel For Purchasing Professionals
Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated
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Microsoft Project For Purchasing Professionals
Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will
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Powerful Negotiation For Successful Buying
Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed
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Professional Bar Management Mastery Level Certification
The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves
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Savings Strategy Development
Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.
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Supply Management Contract Writing
You ™ve noticed the changes in purchasing over the past few years, haven ™t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren
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Build Your Own BIZ Comprehensive Certificate
...vice, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to
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Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business
Medical transcriptionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical
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From 123-CBT Computer Based Training
Accounting Fundamentals
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting
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Accounting Fundamentals
Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
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The Food and Beverage Industry Overview Version 2
"The discovery of a new dish does more for human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon
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Problem Performance Improvement
It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Building a Healthy System
Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,
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Taking Systems Thinking into Your Personal Life
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Automated Installation of Windows Vista
Installing Microsoft Windows Vista has been greatly simplified with a set up process that relies on image-based installation architecture. Not only does Windows Vista provide a new image and deployment platform, but it provides a collection of tools used for ease of deployment automation. This course introduces robust deployment tools such as Windows Automated Installation Kit (AIK) and its
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Managing the Execution and Control of IT Projects
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Union Awareness
After experiencing a steady decline since the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor
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Export Controls
After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect
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HIPAA Privacy Rules
Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under
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HIPAA Securing Protected Health Information
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Managing Sexual Harassment Problems Simulation
You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course
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Supervisor Manager Sexual Harassment Awareness
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Employment and Labor Law
Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding
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Intellectual Property and Proprietary Rights
Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the
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Leadership Communication Skills
In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead.
Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role.
Before people will
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Defining Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Emotional Intelligence and Teamwork
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Sales Skills Gaining Customer Commitment

In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In
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Crystal Reports v10 Introduction to Report Design Part 2

This course is the second in a three-part series that focuses on organizing and customizing your reports. This course covers the key concepts associated with grouping, selecting, and summarizing fields and data in Crystal Reports v10. In this course, you will also learn to modify settings and format reports.
Learn To:
Identify the options for creating and modifying a group in a
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Crystal Reports v10 Introduction to Report Design Part 3

This course is the last in a three-part series that focuses on the basics of reporting using Crystal Reports v10. This course covers various ways of manipulating report data. In Crystal Reports, various features such as formulas, parameter fields, charts, and report alerts can be used to make reports easy-to-understand, interactive, and visually appealing. This course also introduces the learner
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SAP R 3 Supply Chain Management

Course Overview
The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete
examples using SAP within different industry
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Oracle SQL Specifics Creating and Managing Database Objects

Course Overview
This course is the second in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain
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IIS 4 0 Creating Configuring a Web Server - Part 2

Course Overview
This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server.
L earn To:
Identify the
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Crystal Reports v10 Introduction to Report Design Part 1

This course is the first in a three-part series that focuses on the basics of reporting using Crystal Reports v10. This course introduces the user to Crystal Reports and its environment. It also covers the fundamentals of databases and the key concepts associated with relational databases. In this course, you will learn to plan, create, preview, save, and distribute reports.
Learn To:
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Oracle9i Database Admin Recover Databases

Course Overview This course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving, recovery of offline and online databases, recovery with missing data files, and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery, cancel-based recovery, recovery
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WebSphere MQ Essentials System Administration II

This course begins by expanding on the distributed queuing techniques covered in IBM WebSphere MQ Essentials System Administration I and in doing so covers clusters, SupportPacs, and Publish/Subscribe. Then, the learner is stepped through security features including distributed queuing security. Learn To To identify features of a WebSphere MQ cluster.
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WebSphere MQ Essentials System Administration I

This course begins with WebSphere MQ installation and Queue Manager configuration. WebSphere MQ queues and commands are also introduced. The MQI is discussed in brief. Learners are stepped through triggering. Integrity, message persistence, and recovery are also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts. Learn To
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WebSphere MQ Essentials System Administration I

This course begins with WebSphere MQ installation and Queue Manager configuration. WebSphere MQ queues and commands are also introduced. The MQI is discussed in brief. Learners are stepped through triggering. Integrity, message persistence, and recovery are also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts. Learn To
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WebSphere MQ Essentials System Administration II

This course begins by expanding on the distributed queuing techniques covered in IBM WebSphere MQ Essentials System Administration I and in doing so covers clusters, SupportPacs, and Publish/Subscribe. Then, the learner is stepped through security features including distributed queuing security. Learn To To identify features of a WebSphere MQ cluster.
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Internet Explorer 6 User Fundamentals

This course provides the learner with an introduction to IE 6. It also covers Web page management and security, and features of the IE 6 suite including Newsgroups and NetMeeting. Learn To: o Identify features of the Internet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web
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Advanced Interpersonal Communication Building Relationships

Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an
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Sexual Harassment What Employees Should Know

Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment.
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HIPAA Privacy Health Care Employees

In a HIPAA Privacy and Health Care Employees a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient
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Visual C 6 0 Designing Implementing Desktop Applications - Part 1

Course Overview This is the first course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the features, tools, Wizards and resource editors of Visual C++ 6.0. Install and configure SQL Server and Microsoft
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Oracle8 Backup and Recovery - Troubleshooting and Recovery

Course Overview
This course is the second course in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to
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Linux Technology Overview Part 2 Features for Users

Course Overview This second course in the series provides more detailed information about how to use Linux. It does not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system
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SAP R 3 Structure Operation

This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The
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Mentoring Using a Mentor to Your Advantage

Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing
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Organizational Behavior Organizational Dynamics for Individuals

Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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The Six Sigma Change Agent
What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,
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Six Sigma and Critical Customer Requirements
Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn
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Ethics and Professional Knowledge
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to
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Project Planning
In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for
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Communicating to Get Results
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Obtaining Results from the Boss
What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Crisp Composition
When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Special Design Tools
Creative solutions to problems are easily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet
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From HAZMAT Plans & Programs, Inc
Business Writing
The Business Writing course is a high quality self-paced, e-learning program that can serve as an invaluable tool to any working professional or those seeking employment in today's marketplace. The Business Writing course can assist you with success in renewing licenses, acquiring certifications or resume writing for those preparing for a new profession.
Our writing style identifies who we
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Business Writing
From Training Partners Plus, Inc
Cashier Service Basics
This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer.
Includes examples from the following retail sectors:
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From Healing Art Forms Institute
Animal Communication Healing Accredited Program


Animal Communication/ Healing Accedited Program
This program will certify you to be and practice Animal Communication/ Healing work on your clients, friends, and family members! You will learn the basics of working with animals, attunments, and guided audio session. This course does include the Spiritual Animal Healer Program and the Animal Path Healing It is a comprehensive course to get you
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From Compliance LLC
Certified Sarbanes-Oxley Expert (CSOE) - Distance learning and online certification program

Certified Sarbanes-Oxley Expert (CSOE) - Distance Learning and Online Certification Program.
The Cost: US$ 147
What is included in this price:
A. The official presentations we use in our instructor-led classes (2247 slides a the 1271 slides cover what is needed for the exam and 976 slides cover the Dodd Frank Act that is not part of the exam).
Updated: February 17, 2011.
The
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CRCMP Distance Learning and Certification - Includes the Dodd Frank Act

Certified Risk and Compliance Management Professional (CRCMP) - Distance learning and online certification program.
Companies like IBM, Accenture etc. consider the CRCMP a preferred certificate. You may find more if you search (CRCMP preferred certificate) using any search engine.
The (all inclusive) cost is $297.
What is included in this price:
A. The official presentations we use in
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From Medical Survival Consultants
Electrical Safety





During this online Program you will learn about various electrical accidents and how to prevent them. We will go over the basic principles involving electricity and the primary hazards associated with those electrical principles. You will learn about control measures and safety based work practices that can help you minimize electrical hazards and the risk that surrounds them. We will also
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From 6P International, LLC
Business Writing
COURSE DESCRIPTION:
Writing is an important part of any business! Your writing style identifies who you are and what you know. It is an essential part of the way we communicate and share ideas and information. Ita s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our
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From Requirements Solutions Group
Removing Ambiguity and Subjectivity from Requirements


This online, self-paced course teaches business analysts and subject matter experts (SME) how to improve the understandability of business requirements, stakeholder requirements, solution requirements, and transition requirements by removing ambiguity and subjectivity. Only if other people are able to comprehend, approve, and implement what the requirement expresses - and what it does not - are
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From EMS Consulting Group, Inc.
Value Stream Mapping Online



Our self-paced online value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each
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Team Problem Solving and Mistake Proofing



Our self-paced online Team Problem Solving and Mistake Proofing (Poka Yoke) training program covers all of the topics our classroom version covers. The format includes audio-visual presentation, templates, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions and requests for feedback on ideas. Students will also be able
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From B. F Environmental Consultant Inc
Project Management and Six Simga Training Programs- Prep for PMP Certification

Project management as a profession has grown exponentially over the last 30 years. Many organizations recognize the value of project management as an effective way to achieve business results. Project management standards and practices can be found in all industries (i. e. construction, manufacturing, aerospace, and telecommunications) and all disciplines (i. e. engineering, information
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From Star Leadership, Inc
A Step-by-Step Guide to Building a High-Performing Team



In sports, at work or on the job, high-performing teams always come out ahead! This is why organizations spend billions of dollars yearly on efforts to cultivate and sustain them. Building a successful team does not have to be so expensive. Certain attributes are common to all teams that continuously excel. If you know these attributes, understand how to cultivate them, and have the discipline to
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From Software Training Academy, Inc
Developing Applications using Visual Basic 2008 Advanced Topics VB2008

5-Day Bootcamp
In this course you'll learn about important development topics that aren't normally covered in a beginning Windows application programming course. Starting with an introduction to .NET interoperability, then covering topics such as Windows Management Instrumentation (WMI), and System.Drawing namespace. You'll dig deeper into working with the most complex of Visual Studio's
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From Corexcel
Performance Management


The Performance Management Online Course examines what every good manager does on a day-to-day basis. Making sure employees are doing what they need to do to help the organization achieve its goals, giving them praise for a job well done, and correcting actions that are done incorrectly are at the heart of Performance Management. This course will cover these areas in detail and give you a system
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Introduction to Leadership


The Introduction to Leadership Online Course will explain how to become a successful, meaning effective, leader. The majority of the information in this course is based on D. Quinn Mills' book, "Leadership: How to Lead, How to Live." Crucial questions such as; What is leadership? Why is it Important? What is visionary leadership? What does effective leadership require? What is the role of
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From Value-Train
ITIL Foundation Training

ITIL ® is the Information Technology Infrastructure Library which is a collection of best practices in IT service management. Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world. There are several levels of certification in ITIL ®, with the Fundamentals level being the first. This course teaches
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From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test

This price of this course is $59. 95
Minutes-Matter is facilitating this AHA Online course.
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion of the course and 20 point exam online. After successful completion, you will need to contact the
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ACLS Healthcare Provider Cleveland Ohio With AHA Card

This price of this course is $179. 95
Minutes-Matter is facilitating this AHA Online course.
You really don' have to sit in class all day, when you take your ACLS training the Minutes-Matter way!
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion
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Online Child Abuse Neglect Recognition and Reporting 6 Hour Course
This course is designed by experts in the field of Child Abuse/ Neglect Recognition and Reporting.
It meets the State of Ohio Department of Education 6 hour requirement for training in Child Abuse/ Neglect Recognition and Reporting.
This is the 'initial' course. It is intended for those participants taking it for the first time.
This certification is mandatory for all Ohio Child Care
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Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs
Child Abuse/ Neglect Recognition and Reporting:
Initial (6 hour): Certification
This version Carries 6 CEU's!
Course Description:
This fully online course is designed by experts in the field of Child Abuse / Neglect Recognition and Reporting.
It meets the State of Ohio, Department of Education, 6 hour requirement for training in Child Abuse/ Neglect Recognition and Reporting.
This
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From Serebra Learning Corporation
The OSI Model
Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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Overview of Layers and Layer 1 Devices
In this WestNet e-Learning module, we review the layers of the Open Systems Interconnection (OSI) reference model, functions of each layer, and internetworking devices that perform each of the functions. We will begin a detailed discussion of the devices found at the Physical Layer of the OSI model.
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Components Used to Build Networks
This WestNet e-Learning module introduces internetworking devices, such as repeaters, hubs, switches, bridges, routers, and gateways as the connectors between the individual segments of a broadcast network that has been broken down into separate segments.
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The Food and Beverage Industry Overview Version 2
The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them
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Completing Your Field Sales Approach
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
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Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Project Planning
In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for
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Managing the Execution and Control of IT Projects
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Ethics and Professional Knowledge PMBOK aligned
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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The Foundations of Creativity and Innovation
What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Teamwork and Emotional Intelligence
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Emotional Intelligence in the Workplace Simulation
Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll
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Getting Results through Communication
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Getting Results from the Boss
What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Becoming a Manager
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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Effective Hiring and Interviewing Skills Simulation
An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative
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Accounting Fundamentals
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Taking Systems Thinking into Your Personal Life
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Thinking Strategically
As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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The Six Sigma Change Agent
What is a Six Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so
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Six Sigma and Critical Customer Requirements
Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Intellectual Property Overview
Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the
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Record Retention
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention
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Drug-free Workplace
Would you know what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National
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HIPAA Securing Protected Health Information
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more
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Using Basic Dreamweaver MX Tools
To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages
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OS 390 MVS ESA Fundamentals of VSAM Part I
This course covers the concepts needed to design, or code, applications that use the Virtual Access Storage Method (VSAM). It begins with an overview of VSAM, describes what VSAM does for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a
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Transport Layer Protocols
In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer.
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How to Build a Computer Network
This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity.
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Foundations of Wide Area Networks
This WestNet e-Learning module focuses on basic concepts that apply to the entire course to prepare you for more detailed study of wide area networks (WANs).
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Computers and Software in Networks
This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems.
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How Wide Area Networks Work
This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored.
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How a Local Exchange Works
This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.
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PBX and ACD Systems
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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NFPA 1600 Business Continuity Programs
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological
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Lockout Tagout for Authorized Persons
This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices. Managers, supervisors, and employees
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Preparing Presentations


Learn how to prepare for presentations successfully Giving presentations is one of the most daunting and unpopular tasks we face. Experienced managers and even experienced speakers often dread the prospect of speaking in public. For most of us, giving presentations does not come naturally. The key to successful presentations lies with effective PREPARATION. Being well prepared maximises your
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Oracle Applications Release 11i: FlexFields
Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of
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Microsoft Windows XP Training
Windows XP Training is designed to provide end-user training for Windows XP, the Microsoft desktop operating system designed both for enterprise networks and the home user. The user will learn the fundamental skills and advanced techniques for using this powerful new operating system. NOTE: If this course does not run. Users will have to uninstall Shockwave 8.5.1 and install Shockwave Player
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XML Stylesheets


XML Stylesheets is the technology which displays XML Documents. Since XML does not define specific display properties; XSL (Extensible Style Language) is the mechanism generally used for displaying. XML Stylesheets focuses on XSL, a complex and powerful styling language. There are 2 lessons in this course; the first lesson is a general understanding of CSS (Cascading Style Sheets) folowed by a
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Sales Skills: Gaining Customer Commitment
In Sales Skills: Gaining Customer Commitment you will learn how to establish credibility and develop relationships with your clients as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need how to determine which stage of need a client is in and how to help clients envision themselves benefiting from your product or service. In
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Linux Technology Overview Part 2: Features for Users
This second course in the series provides more detailed information about how to use Linux. It does not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux using the shell system using the X Window system and finding
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