Don Web-based Seminars - Training Resources

E-Mail Communication: Power, Peril, and Protocol ... In this webinar, you ll discover: E-mail do s and don ts What not to put in your subject line The 3 'Ps' of e-mail protocol Words, phrases, and comments to avoid Why firing off thoughtless e-mails gets you in hot water Tips for developing an e-mail protocol that ensures all employees understand your firm s standards All registrants receive Dr. Julie Miller s  more...

Advanced Customer Service Planning for Services Firms ... they aren't, as they leave for the competition. Not only don't dissatisfied customers buy other services from you, they don't provide referrals either and they tell others not to do business with you either. All of this can be avoided with a customer service plan aligned with the desires of your clients. Susan Hoekstra, customer service strategist and author of the widely-acclaimed book 'The  more...

Entrepreneurial Innovation for Solopreneurs ...he competition, but the answers to solve those challenges don't rush to mind. As a solopreneur, you don't have a team to rely upon to brainstorm for these new ideas and not every idea is the right one for your business. If you want your business to survive and thrive, you must learn the secrets to generating sound ideas for your firm. Raj Gavurla, author of the widely acclaimed book Winning at  more...

Establish A Solid Foundation for Your Small Business ... is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is destined to underperform if not fail altogether. To succeed, you must learn the business fundamentals that establish the foundation for developing a thriving business. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs enhance  more...

How to Become A Great Sales Leader ...crets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for motivation,  more...

How to Sell Consulting Services to the Federal Government ...ue this market, you will be left out of this opportunity. Don't let the myths of doing business with the federal government keep you from benefiting from their huge spend. You offer great professional services that the federal government wants learn how to get them to buy from you. David J. Alexander has spent 3 decades winning multi-million dollar federal contracts and helps his consulting  more...

Establish A Solid Foundation for Your Small Business ... is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is destined to underperform if not fail altogether. To succeed, you must learn the business fundamentals that establish the foundation for developing a thriving business. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs enhance  more...

Prosperity Economic Strategies for Business Executives ... of the soon-to-be-released book 'What Financial Planners Don't Tell You,' helps business professionals apply the principles of prosperity economics to create greater financial and life success. She teaches you practical strategies for balancing all aspects of your life, increasing your overall effectiveness. With prosperity economics, you learn how to pursue enriching activities that lead you  more...

Lead People, Not Companies ...ever to lead your company. But what many business leaders don t recognize is that you can t lead a company you lead people. Your employees are the ones who can bring about financial change in your organization. In other words, you need to stop paying lip service to your team and build a people-centric culture. Billy Arcement, author of Searching for Success and 30-year leadership coach,  more...

Wellness Strategies Following A Workforce Reduction ... your healthcare costs skyrocket which will happen if you don't help the surviving employees adopt a healthy lifestyle. Increased stress, doubled-workload, and financial concern are creating health issues for your employees and their wellness is directly tied to the financial health of your company. Wendie Pett, international health and wellness coach, helps companies restore profitability  more...

How to Re-Energize Your Sales Team In Tough Times ...u can see the lost, unfocused look on their faces and you don't know what it will take to get them back on track. You tried praise offered assurances, and even tried 'tough-love,' but nothing has worked. Edith Onderick-Harvey has helped hundreds of sales managers across industries to pump the energy back into their sales team. She teaches you to identify the distractions that are causing your  more...

Project Management Leadership ...u know the subject matter like the back of your hand, you don't feel as bullish about being the lead for the project. There's scope to define, cost to analyze, and status to report ... all key components of project management success. Gary Gack, expert project management trainer, teaches the easy-to-implement process for managing a successful project. He helps you structure your project so  more...

The Sales Compensation Conundrum ...In this webinar, you'll learn: Why 100% commission plans don't work Income floor alternatives Should commissions be calculated on revenue or gross margin Why incentives fail 9 steps to developing an effective sales compensation plan As an added bonus you will receive 30 days of complimentary access to Alan s 80/20 Sales Leader membership website (a $47 value). Enjoy a rich selection of  more...

Survive and Thrive In Economic Turbulence ...cus. As a leader, you must take the blinders off. If you don t, you will risk losing time, talent and money. In these economic times, you must scrutinize your teams for optimal fit and function. In fact, you cannot afford NOT to! They can always improve and increase your return on investment. In this webinar, you ll learn how to objectively evaluate what your people are contributingand where  more...

Advanced Negotiation Techniques: Hear more yes and a lot less no at the bargaining table ... throw out counteroffers too soon in the conversation and don t present it in a way that makes the other person say yes. So, they hear a lot of no. Skilled negotiators use some very specific techniques to make counteroffers that get accepted, not rejected. To ensure that the other person is open to receiving the counteroffer, you must consciously use some simple but effective techniques. The  more...

How to Grow Sales By Effectively Managing the Pipeline ...ture revenue. However, most companies have pipelines that don t predict anything and most executives don t know whether they have lumps of coal or gold bullions in their pipelines. Attendees will learn how to change the look of the pipeline, change what s in the pipeline, change how it gets into the pipeline and change how they coach and hold salespeople accountable to the pipeline. The  more...

Align Vision, Mission, and Strategy to Reach Your Goals ...anagers Yogi Berra said it best, 'Be very careful If you don't know where you're going you might not get there.' As a business leader, your organization needs to have a vision - and a plan to implement it - to reach your goals. If not, your team will be unfocused and underperform. Many think that creating a vision is too difficult and time consuming while others think it s a job that can be  more...

Using Social Settings to Get Your Deal Done ... You From The Competition Mind your manners! Even if you don t pull up a chair to your parents dinner table every night, heeding their advice about mealtime manners is more critical now than ever before. In today s competitive business world, meals aren t for nourishment they re an efficient way to get deals done. Whether you are closing a sale or interviewing for a job, the business meal will  more...

Pricing Strategies for Profitable Growth ... very easy to price yourself right out of business if you don t know all of the factors that affect profitability. Although competitive pricing is important, what's more critical is how you set your prices to drive profitable revenue growth. Sarah Day, small business growth strategist, teaches business owners how to price for profit. You ll learn how to identify all factors that affect your  more...

Board of Directors Accountability ... consequences of those companies that disappeared if they don't have the right level of governance oversight. How can a company protect itself? In today s weakened economy, businesses are looking to their board of directors for confidence in direction and strengthened focus for success. Dr. Peg Jackson, one of the most trusted authorities on board of director accountability and risk-reduction  more...

Why Your Sales Team Doesn't Work For You and Never Will ...don t wake up energized, wondering how they will make your company more money. What motivates people varies greatly between individuals. Often, management believes money is the only motivator needed for a sales staff but money alone does not have emotion tied to it. If the employee has a goal for retirement, education for a child, or a dream vacation, that is much more real and motivational  more...

After the Handshake ...if you do it correctly. Unfortunately, most professionals don t. Instead, you have dozens of tongue-tied conversations at industry events worrying whether you re saying the right thing or making a good impression. You go home with a massive collection of business cards to enter into Outlook. And then you spend your days making awkward follow-up calls to people who only vaguely remember meeting  more...

What Financial Planners Don t Tell Business Executives ...igence is low. With a sea of conflicting information, you don't know what to do next and cannot afford a misstep. Do you follow the tradition and hire a financial planner? Or, is it time that you consider prosperity economics? Kim Butler, financial thought leader and author of the soon-to-be released book 'What Financial Planners Don't Tell You,' helps business professionals develop a  more...

Fill Your Pipeline with Hot Prospects ...ine with only hot prospects. But who are they? Referrals! Don't stop reading because you think 'I already know how to get referrals.' Successful referral sellers aren't asking clients to pass their name along, nor are they calling a new acquaintance they just met at a networking breakfast. Meet the Power of Referral Selling master and founder of No More Cold Calling, Joanne Black. She is  more...

Name Your Price and Get It! ...s for Effectively Handling the Money Conversation 'If we don t lower our price, we won t get the business!' Just as kryptonite paralyzes Superman, the price objection stops sales people in their tracks. For some, it triggers a paralyzing fear. Others don t know how to resolve the concern. Drop the price? Walk away from the deal? Hold firm? There are tell-tale signs that tell you exactly how to  more...

Prosperity Economic Strategies for Business Executives ... of the soon-to-be-released book 'What Financial Planners Don't Tell You,' helps business professionals apply the principles of prosperity economics to create greater financial and life success. She teaches you practical strategies for balancing all aspects of your life, increasing your overall effectiveness. With prosperity economics, you learn how to pursue enriching activities that lead you  more...

Put Your Strategic Plan Into Action ... Many companies have the right strategic plan, but still don t grow their business! If effective execution is a major challenge when the economy is booming imagine what it is now that a recession is here and resources are scarce. Having the best strategic plan in the world won t help you increase profitability and grow your business if it's not implemented correctly. Jim Stewart, founder of  more...

How to Create Successful Strategic Marketing Alliances ...nd you have plenty of creative ideas. The only catch? You don t have the budget to implement all of your plans. The solution? Develop strategic marketing partnerships with other organizations to extend your marketing and sales reach without increasing your budget. Ann Ranson, 30-year strategic alliance development expert, works with business leaders to reach more prospects through the  more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation Do your customers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need? It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By  more...

Keys to Unlocking Your Employees Potential .... If you haven't been trained how to develop your team or don't have the time to help them, the question becomes are you failing your employees or are they failing you? Kirk Wilkinson, author of 'The Happiness Factor: How to be Happy No Matter What!' created simple, yet powerful keys to unlocking employees potential and overcoming barriers to success. Praised by Stephen Covey as edifying and  more...

Develop A Marketing Plan to Retain and Grow Your Customer Base ...e the concept is not new or revolutionary, most companies don't know what drives their customers to buy, and what else they can sell them. Worse yet, they leave the door wide-open for their competitors to steal their customers. Leveraging your customer base could be the low-hanging fruit to grow your revenue quickly and exponentially especially during difficult economic times. Laurence  more...

Create an Accountable Workforce to Grow Your Bottom-Line ...Don t Manage Your Employees to Success Searching for answers to fix your bottom-line? Don t panic -- the answer is right under your nose. Your most valuable asset your employees -- can come to the rescue. You can grow your bottom-line despite the economic woes if you build an accountable workplace. Leadership expert, Joel H. Head, former Partner with Ernst Young, LLC and Principal with  more...

Drive Growth Despite the Recession ...ategic plan for your company Professional sports coaches don t send teams on the playing field without a game-plan they ll get crushed. Even when games are broadcasted, viewers see coaches and managers constantly reviewing strategies and updating plays to leverage strengths, eliminate weaknesses, and identify the gaps to win. Similarly, businesses without the right strategic plan have a high  more...

How to Become A Great Sales Leader ...crets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for motivation,  more...

Lead Generation Techniques in a Slow Economy ...ing income even when the stock market plummets. Those who don't will find their sales and income fall. Drew Stevens, PhD., international sales consultant and author of 'Split Second Selling,' will teach you how to lead prospects to buy from you instead of your competitor. He ll provide you with powerful sales and marketing tactics that expand your reach without expanding your wallet.  more...

The Cold Calling System That Works! ...ales professionals find cold calling painful. But if they don't do it and do it well they have no sales. Prospecting is a slow, uncomfortable process as you strive to reach the top decision maker. If you can't 'Reach The Top Dog,' you can't generate sales and your income is at risk! Leslie Buterin, author of 'Secrets to Scheduling the Executive Level Sales Call,' is your key to cold calling  more...

Never Have Another Cold Call! ... how to: Use Google search tips and tricks many the pros don t even know Get the same premium information as big companies with big budgets for free Access the 'Invisible Web' valuable sites that search engines and most people don't know about Develop an account strategy based on sales intelligence Leverage your research to make a great first impression with your prospects Differentiate  more...

The Networking Power of 7 ...omfortable with the concept. Why? Typically, because they don t know how to do it, and once they learn how they see it s fun and highly productive. Seven people (the Power 7) in a Networking partnership has proven to be the optimum number. - What is your Perfect Prospect Profile? - Who should be part of your 'Power 7'? - Exactly what to do at a Networking function (GV Social, Chamber mixer,  more...

Business Development Secrets for Consultants ...h to fill your client roster or your bank account. If you don t want to crawl back to the world of corporate employment, you need to discover the right way to market your consulting business fast! Dr. Drew Stevens, internationally recognized sales and marketing authority and author of The Ultimate Business Bible, teaches business consultants the secrets to effectively marketing a consulting  more...

Powerful Secrets to Keep Your Sale Moving ...ou want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Avoiding stall-outs becomes critical to your success. A stall-out is the smallest face-to-face interaction you have with a client that inadvertently derails the sales  more...

Goal Achievement Strategies for Business Professionals ...Don t just set a goal achieve it! Another goal set another goal forgotten The real question is why? Was this a goal that should have been set in the first place? What obstacles kept you from achieving it? Business professionals will tell you that the key ingredient to their success recipe is their ability to set a goal and achieve it. Have you mastered this skill? If not, it could be  more...

The Secret to Closing More Sales ...le. In other words, it is the quality of the work that is done during the OPPORTUNITY QUALIFICATION stage of the sales process that determines whether a sale will close, as well as how hard or easy it will be to close. Plus, when done correctly, the information gathered during sales opportunity qualification can be used to improve the effectiveness of your proposals and product demonstrations.  more...

How to Develop an Effective Sales Compensation Plan ...ny possibly develop an effective sales compensation plan? Don t worry it IS possible. This webinar will show you how to do it! Why 100% commission plans don't work Income floor alternatives Should commissions be calculated on revenue or gross margin? Why incentives fail 9 steps to developing an effective sales compensation plan A 22-year student of selling and sales management, sales  more...

Measuring the Value of Your Trade Show Program ...rics to justify their investment. Marketing programs that don't demonstrate a financial return for the investment are in danger of being cut from the budget. Who is accountable in your company for demonstrating the return on investment (ROI) from your trade show program? If ROI accountability resides with you, join Barry Siskind, international trade show expert, for this information-packed  more...

Migrating from a Product Sales Person to a Solution Sales Person ... learn product information easily enough on the web. They don't need a sales person for that. Buyers expect sales people to formulate solutions to their problems, not push their wares. Yet, many sales people say they are solution sales people, but can only say the words. They still push product. Does this sound like you? If it does, you are probably not happy with your sales or your income.  more...

How to Build Strategic Alliances to Grow Your Business ...trating to miss out on business opportunities because you don t have a broad offering to the marketplace. While you excel in your niche, the market is looking for breadth along with depth. How do you offer a comprehensive solution without breaking the bank? Marianne Badar Ohman, entrepreneur and fellow small business owner, helps companies build strategic alliances to offer a more robust  more...

How to Sell Consulting Services to the Federal Government ...ue this market, you will be left out of this opportunity. Don't let the myths of doing business with the federal government keep you from benefiting from their huge spend. You offer great professional services that the federal government wants learn how to get them to buy from you. David J. Alexander has spent 3 decades winning multi-million dollar federal contracts and helps his consulting  more...

Prosperity Economic Strategies for Business Executives ... of the soon-to-be-released book 'What Financial Planners Don't Tell You,' helps business professionals apply the principles of prosperity economics to create greater financial and life success. She teaches you practical strategies for balancing all aspects of your life, increasing your overall effectiveness. With prosperity economics, you learn how to pursue enriching activities that lead you  more...

Powerful Follow-up Techniques That Drive Prospects to Buy ...es organizations large and small. Most salespeople simply don't know how often to contact prospects, or what to do or say when they do contact them. They end up doing the same things their competitors do, with increased pressure to reduce price to close sales. David Kirkeby, sales expert, coach, and trainer, and founder of Kirkeby Resources, has helped thousands of salespeople implement a  more...

What Financial Planners Don t Tell Business Executives ...igence is low. With a sea of conflicting information, you don't know what to do next and cannot afford a misstep. Do you follow the tradition and hire a financial planner? Or, is it time that you consider prosperity economics? Kim Butler, financial thought leader and author of the soon-to-be released book 'What Financial Planners Don't Tell You,' helps business professionals develop a  more...

What Financial Planners Don t Tell Business Executives ...igence is low. With a sea of conflicting information, you don't know what to do next and cannot afford a misstep. Do you follow the tradition and hire a financial planner? Or, is it time that you consider prosperity economics? Kim Butler, financial thought leader and author of the soon-to-be released book 'What Financial Planners Don't Tell You,' helps business professionals develop a  more...

Are You Missing the Mark In These Magic Moments In Sales? ...ou want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Mastering 'magic moments' becomes critical to your success. A 'magic moment' is the smallest face-to-face interaction you have with a client that either advances or  more...

Using Sales Compensation Plans to Achieve Revenue Targets ...s is how to compensate its sales organization. Many plans don t align compensation reward with the desired sales activities, which leads to underperformance and frustration. When sales compensation plans are aligned with the goals of the company, the sales team has clear focus, motivation, and direction and the company gets the results it desires. Shannon Kavanaugh, sales compensation expert  more...