Online Douglas eLearning

5S TRAINING ...tions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Facilitation The Effective Facilitator ...his simulation, you will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to  more...

Business Ethics Managerial Business Ethics ...ey accounts to Icon if he is hired. The second candidate, Douglas Wright, is a hard-working Account Executive with over seven years of experience at Icon. Icon has a strong policy of promoting candidates from within. As Regional Sales Director, you will need to exhibit the characteristics of an ethical manager and demonstrate a moral management style in order to assist Caroline and Maggie with  more...

Virtual Teams Communicating Effectively ...cipate in an audio conference with Kevin McDonald, Amanda Douglas, Drew Canfield, Marcus D'Angelo, and Chala Merino, who are all members of the Global Sales and Marketing Taskforce. Both Kevin and Amanda will be at your location, while Drew, Marcus, and Chala will be communicating via speakerphone. You are leading a meeting to discuss the implementation of the team's communication design  more...

Organizational Learning Developing a Knowledge Mgmt System ... Dean Kramer, Icon's Vice President of Operations, Amanda Douglas, an Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to effectively follow the process for  more...

Organizational Learning Deploying a Knowledge Mgmt System ..., one of Icon a a s Integration executives, and Amanda Douglas, project manager for Icon a a s Marketing department. In this meeting, you will follow the six steps to develop a pilot project effectively. Unit 2: Leading Knowledge Management Deployment (0.5 - 1 hour) Identify KM leader qualifications. Display qualifications of a KM leader.  more...

Organizational Behavior The Organizational System ...nald Spear, Telecommunication a a s Manager and Amanda Douglas, Research and Development Director. Susan and Ronald have noticed a decline in Amanda a a s enthusiasm. Normally an outgoing and energetic individual, Amanda a a s behavior has lately become increasingly somber and sometimes uncooperative. Based on data collected from Susan and Ronald, you must decide which method of job  more...