Instructor Led Drive Training

Process Mapping for Continuous Improvement Session Date: July 24, 2008 Start time: 2:00 pm EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Mapping for Continuous Improvement Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events  more...

Six Sigma Green Belt ...lts learn to quantify and control variation-using data to drive process improvements. This course is structured around the use of Minitab, a powerful graphical and statistical software package Program Outline Define and Measurement Tools a Project Charter a Six Sigma Strategy & Metrics a Process Mapping & Capability a Business Metrics & Voice of the Customer (VOC) a Descriptive  more...

From Planning to Execution A Winning Strategy By the end of the program, participants will be able to: Identify and build company competencies, capabilities and resource strengths and explore essential key managerial components for implementing strategy. Examine and evaluate company best practices to strive for continuous improvement. Revise and develop current policies and procedures to facilitate strategy execution. Learn how  more...

Organizational Surveys Concept to Completion - Human Resources Management By the end of the program, participants will be able to: Design and carry out different types of surveys. Understand the value of information and how to use it. Know where the information is and how to get it. Equip their organizations with the means to obtain and effectively use data to drive change. Understand corporate health, how to measure it and change it.  more...

Introduction To MS Windows ...Windows explorer X Folders/Files/Extensions X Different drives X Drive properties X Lists/Details V view X Sorting folders X Searching/Finding folders X The recycle bin X Online help X Screen Savers X Changing the Default printer LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8  more...

Google Analytics Training Google Analytics provides a free web analytics solution enabling you to evaluate which online marketing initiatives are working best for your site, and how your users are interacting with it. This Google Analytics course enables delegates to make data-based site design decisions and design enhancements that will drive targeted traffic to the areas of your site where it will convert to sales.  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Email Marketing Training Our email marketing training provides a comprehensive foundation for delivering permission based e-mail marketing campaigns that make an impact and get results. Delegates will learn methods for growing opt-in databases, targeting and personalising direct email marketing campaigns which drive ROI, and will understand the importance of e-mail marketing in the digital marketers toolkit.  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

DRIVER SAFETY ...drive: - Moving into traffic: - Moving with traffic: The Smith System - Parking the Vehicle: - Exiting the Vehicle (for professional drivers) Great for - New Drivers (especially teenagers) - Senior Drivers - Professional Drivers (large companies probably have their own training departments but small local companies usually do not. Pizza delivery drivers, furniture  more...

Podcasting Training This Podcasting training course is perfect for anyone looking to embed video or audio content online, or for subscription via Podcast. Video and audio content has become an important element of Social Media and online marketing, and making good quality Podcasts available can not only enhance your organisationa ™s reputation and brand, but help to increase your ranking in the major search  more...

Global Securities Lending ... motivations and roles of market players, the main demand drivers, risk and return, counterparty selection, alternative lending options, and the current state of the market. This course explains the mechanics of securities lending as well as the motivations of the various market players. It focuses on how the economic benefits of securities ownership are retained even as legal title is  more...

Enterprise Risk Management ERM Techniques and Practices is a hands-on training course taught in a classroom setting. This course is designed to provide training to both risk professionals and decision makers and help advance practice in the ERM field. ERM Techniques and Practices use the same format as the internationally acclaimed Asset Liability Management Techniques and Practices that has been conducted globally since  more...

Balanced Scorecards ...ategy and translate them into operational objectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda ™s leading businesses.  more...

Hedge Fund Strategies ...ncipal hedge fund and proprietary trading strategies that drive the need for securities financing, combining an academic approach with real life illustrations from hedge fund managers themselves. In 2010 the hedge fund industry is already looking very different. Due to the rapid changes in the industry, all investors, service providers and other market participants interested in hedge funds  more...

Bond Financing (Repo) This introductory/ intermediate course provides a comprehensive overview of the fixed income repo product. You will be introduced to the economic motivations of market players and learn the main trading structures, delivery methods, risk elements and documentation. As part of a small group, you will employ alternative trading structures in an extensive case study using SunGard's Personal Apex  more...

NET Overview This one-day, information-packed seminar provides an overview of Microsoft's new .NET technology. It should prove of value to developers and managers who are starting on a .NET project or who are evaluating this technology. The course is designed to run using .NET 2. 0 and Visual Studio 2005. The course opens with a discussion of the fundamental issues in developing applications in the Web  more...

PRODUCTION PLANNING SCHEDULING CONTROL Organisations use Production planning and control as a tool to drive behaviors and improve performance in the supply chain management. In the present work environment everyone in the workforce should plan and evaluate their performances and initiate efforts to correct variations to support smooth operations. However, they are faced with following questions:- How is our organisation performing?  more...

The Secret Language of Personality Types ...of each type Understand the 9 different compulsions that drive our negative behavior, and how to speak to that compulsion to break through communication barriers Discover your own compulsions that sabotage your success and personalgrowth Recognize the different learning styles, and incorporate them in your teaching, leadership, and training so others can grasp concepts more quickly,  more...

Microsoft Project 2010 Best Practices Levels 101 & 102 By the end of the course you will be able to: -Move around in MS Project and view project data -Work with project calendars -Enter tasks -Create a Work Breakdown Structure (WBS) -Link tasks together to create a network diagram -Use notes and hyperlinks -Format your data and print useful reports -Save a baseline -Enter progress information -Utilize constraints and deadlines -Sort,  more...

SolidWorks Simulation Nonlinear (2 Days) ...le in SolidWorks Simulation and, most importantly, how to drive a nonlinear analysis to successful completion. Who should attend: Designed for users who would like to become productive fast, the Nonlinear course offers hands-on experience on the use of SolidWorks Simulation Nonlinear module. The two-day course provides an overview on a wide range of nonlinear structural/ mechanical analysis  more...

SolidWorks Motion (2 Days) ...anical design system, from suspension steering system and drive shafts to backhoes, CAMS, Gears, and Actuators. Who should attend: This course has been designed for new SolidWorks Motion users who would like to learn to perform motion analysis on their designs. The course provides an in-depth session on the basics of building, simulating and refining a mechanical design system.  more...

Serious Creativity Serious Creativity combines Six Thinking Hats and Lateral Thinking, proven innovation techniques created by Edward de Bono. You'll learn powerful thinking methods that will enable you to lead effective meetings, rigorously evaluate ideas, manage risks, maximize opportunities, anticipate changes, improve communication, and drive innovation, helping you overcome challenges.  more...

Course in Creativity ...Drive Innovation: Six Thinking Hats AND Lateral Thinking Do You Have an Innovation Strategy? Even if you don't -- innovation is critical to your organization. The search is on for how to assure your organization's survival and prosperity into the future. What's desperately needed, and often missing, from innovation strategies are proven, repeatable methods for producing creativity on  more...

Twitter For Business Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. Unless you never read the news, you cannot fail to have heard of Twitter. Twitter is a "micro-blogging" service that allows you to make posts with a maximum of 140 characters, known as a tweets.a ™ It is widely acknowledged to be the fastest growing social media tool in the world. According to research group Nielsen, the  more...

Social Media Marketing Training Course ...ly with their audiences, give their brands a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers. This module provides an introduction to the process of setting-up, designing and managing a business blog. You will see and learn about every stage of the  more...

Off Site Search Engine Optimisation SEO Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. Having a website is great, but without traffic and website visibility, it's not going to do a lot for your business. Even after your most prolific on-page optimisation (SEO) techniques are in place, there are still a host of other external (offsite) factors to be considered with regards to the promotion of your website. The  more...

Search Engine Optimisation SEO Training Course 2 Day ONE-TO-ONE Training Workshop, relevant to you and your business. As an Internet marketing strategy, Search Engine Optimisation (SEO) considers how search engines work and what people search for. In its simplest form SEO is the practice of modifying a website (text, titles, meta tags, alt tags, etc) so that it is considered to be search engine friendly. There is then an increased probability that  more...

Blogging For Business Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. Many companies are now incorporating blogs into their marketing strategies to interact directly with their audiences, give their brands a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers.  more...

ON SITE TRAINING PROGRAM ON AUTOMATION ...an Machine Interface (HMI), Networking, Variable Speed AC Drive (VVVF Controller) etc. are like common household items in the Industries today. With this a great demand has been created for the Automation Professionals in the Industries and it is growing in a faster rate. Getting an experience Automation Professional is not an easy task. Most of the time, fresh graduates or less experienced  more...

Irresistible Voice ...o capture & lead the attention of your audience, and then drive them to a more responsive state. Whether you have previous speaking and voice training or not, this program will instill better voice habits, and discover your own verbal and vocal habits that may be sabotaging your success. Rapibdly accelerate your vocal skills with new voice exercises, customized feedback, state-of-the-art  more...

High Performance Coaching (HPC) Workshop ...owerful craftsmanship skills to co-create game plans that drive sustainable change with far reaching results! What's in it for you! =>The 'nuts and bolts' on how to convert positive emotional states into tangible setps and actions that lead to the goal; =>Performance architectural competencies as critical pre-requisities of a peak performance leader; => The stages on the high  more...

Using The Internet As A Marketing Channel For Businesses Why Focus On Using The Internet As A Marketing Channel [for Promotion & Consumption of your products and/ or services]? Your company may have a superior product in terms of Brand Recognition, Pricing & Usability however - without giving adequate attention to the path that the product takes before it end up in the hands of the end user; your organization can quickly find itself losing significant  more...

Systems Approach to Program Management ...e Standard for Program Management is to focus upon how to drive the strategy of the organization through programs and the interrelated component projects within a given program. Through an integrated case study, this workshop provides practical approaches to effective program delivery by focusing on the best practices described in the standard. At the end of the three day workshop the  more...

Creativity Workshop in Crete, Greece ...of the Labyrinth and matriarchal culture, is only 2 hours drive away. Each day the Creativity Workshop in Crete will meet for 3 1/ 2 hours. We will explore ways to expand our creativity through a series of exercises including guided visualization technique, automatic drawing and writing, map making, memoir, and storytelling. Throughout the workshop, the exercises and talks by the instructors  more...

Communicating and Influencing with Integrity This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is  more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 Location: Ottawa Date: 2008-03-31 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days ...validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the service support and service delivery processes. The course covers the typical activities required to implement a measurement and performance improvement framework for managing the service level and financial management processes. What's included: * Trainer with ITIL Service  more...

Introduction to Computers-1 Day Location: City of Mississauga Date: 2007-04-26 List Price: $275 Offered Price: $190.00 Seats Available: 5 This course is designed for people who have no computer experience. Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail  more...

Introduction to Computers-1 Day ... Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail account and sending email messages, and finally a brief discussion and look at application programs, such as Excel and Word. After taking this course, you re ready to learn a  more...

Introduction to Computers (1 Day) ... Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail account and sending email messages, and finally a brief discussion and look at application programs, such as Excel and Word. After taking this course, you re ready to learn  more...

Access 2003 VBA Programming Level 2 (3 Days) Location: Toronto Date: 2008-05-07 List Price: $1100 Offered Price: $880.00 Seats Available: 2 This course picks up on where the VBA Level 1 course leaves off. Here we look at: working with recordsets, debugging code, creating custom functions, error handling, and creating dialog boxes that drive reports and query forms. For more information please call 1-877-313-8881 or copy this link  more...

Critical Elements of Customer Service ...business to. In this global economy, competition abounds. Drive your customer loyalty and attract new customers by equipping your staff with the a Service Edge.a LEARNING OBJECTIVES * Recognize that service delivery is an a individual response valuea * Understand how your own behaviour impacts on the behaviour of others * Develop more confidence and skill as a  more...

Personality Patterns and Profiles Module 1 ...es are motivated and primary decision making factors that drive their choices. * Tips and suggestions for how to leverage this information to improve your sales results, interact successfully with a broader range of people and gain more enjoyment out of your sales career. Who Should Attend: * Anyone who is new to professional selling and looking for the tools, techniques and  more...

Conflict Resolution Negotiating Win-Wins ...simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively  more...

Smart Manager Witz SmartMANAGERa Training guides you in the development of the performance skill sets every manager needs to master a regardless of how long you have been managing. This highly proactive course delivers team management skills and refines your ability to adjust to changing circumstances to produce original solutions that drive performance. WHO SHOULD ATTEND: Managers, supervisors, team  more...

Introduction to Computers 1 Day- Last Minute Training This course is designed for people who have no computer experience. Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail account and sending email messages, and finally a brief discussion and look at application programs, such as  more...

SEO - Picking the Right Keywords 15 Simple Techniques You Can Use To Get On Page 1 SiteClinic In this workshop we'll look at the 15 different elements Google looks at when analyzing your website & where they will rank you. We'll examine how to find the best keywords that will drive quality traffic to your business...  more...

Martine Devos Agile Project Management Workshop ... that adapt to change & discovery, improve collaboration, drive innovation and deliver business value. Agile methods are taking the IT and software development worlds by storm. Why? Because they're effective and they better align with the realities of software development projects, i. e. changing requirements, ever more challenging technologies, highly compressed schedules and evolving  more...

Lean Six Sigma ...to Lean Six Sigma! Lean Six Sigma is a business and data-driven, disciplined approach to minimizing defects in any type of process (be it manufacturing or services). Popularized in the mid-90's by companies such as Motorola and GE, Six Sigma has grown greatly in acceptance among thousands of companies, and has proven to be both a time and money saver when implemented properly. This course is  more...