Instructor Led Dubai Training

Oracle Applicatins Database Administrator OCP Training Certifications 1Z0-238 Oracle Certified Professional (OCP) Certification Course: R12. x Install/ Patch/ Maintain Oracle E-Business Suite 1Z0-238 Duration of The Program : Five Working Days: 9: 00a. m. to 5: 00p. m. Class Schedule : Monday to Friday Pre-requisite : Prior Certifications: OCP DBA on Oracle 10g or Oracle 11g Registration Deadline :  more...

Finance for Non-Finance Professionals - Finance and Accounting By the end of the program, participants will be able to: Know the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity. Interpret the financial health of a company or profit center. Master capital budgeting and cost-volume-profit analysis. Use financial information to manage the business or their departments.  more...

Simplification of Work Processes and Procedures - Quality and Productivity By the end of the program, participants will be able to: Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of work procedures  more...

Team Building Training, High Performance Teams Objectives: By the end of the dubai team building training program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities.  more...

Social Media Training Dubai Internet Marketing Training Meirc By the end of the social media training program, participants will be able to: Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking  more...

Creative Problem Solving and Decision Making Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as a business tools. Analyze and solve actual problems facing them at work.  more...

Leaders Power By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

Professional Manager - Certified By the end of the program, participants will be able to: Know the various functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behaviour and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management.  more...

Leadership Middle Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in today a a s increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change  more...

Diversity and Multicultural Awareness - Leadership and Management By the end of the program, participants will be able to: Define diversity and multiculturalism and establish the differences between both. Define the main constituents of cultures and their impact on human behavior. Determine the differences between business and cultural conflicts and ways for effectively managing both.  more...

Psychology of Peak Performance - Management By the end of the program, participants will be able to: Get an inside look at Personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Use the powers of positive and  more...

Team Building Training Dubai High Performance Teams Objectives: By the end of the program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities.  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Advanced Purchasing and Cost Saving Techniques - Dubai By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Cost Management Fundamentals and Techniques - Dubai By the end of the program, participants will be able to: Learn the importance of analyzing and managing costs. Understand Activity-Based Management ABM. Appreciate the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Managing and Coordinating Training Proactively - Dubai and Beirut By the end of the program, participants will be able to: Distinguish between the proactive/ strategic approaches of managing training and the traditional/ reactive approach. Use appropriate methods to identify training needs. Design and conduct a training needs analysis. Analyze the components of human performance and determine how managers and/ or the corporate culture may enhance  more...

Human Resources Management - Riyadh, Dubai, Kuala Lumpur By the end of the program, participants will be able to: Explain the main functions in Human Resources and the role of each. Learn the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Learn the cycle of training and development and how T & D works from identification of training needs to evaluation of training. Learn the roles  more...

Advanced Communication Skills - Dubai By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different  more...

Customer Loyalty Strategies and Measurement - Dubai By the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact.  more...

HR KPIs Measuring the Effectiveness of Human Resources - Dubai Beirut Abu Dhabi By the end of the program, participants will be able to: Define metrics and the role they play in measuring the effectiveness of Human Resources. Differentiate between hard and soft metrics in human resources. List and calculate the world class benchmarks which should be used in measuring the effectiveness of recruitment and selection, training and development, compensation and benefits,  more...

Win-Win Negotiation Skills - Dubai Jeddah By the end of the program, participants will be able to: Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles Plan and conduct (individually and within a team) several negotiations. Use the 10-point planning format that will allow reaching a win-win outcome Appreciate and apply (if need be) different negotiating tactics.  more...

High Performance Teams - Dubai Riyadh By the end of the program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities  more...

Marketing for Better Results - Dubai By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Mastering Business and Financial Modeling - Abu Dhabi Dubai By the end of the program, participants will be able to: Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Understand and create pivot tables and pivot charts. Analyze business data in no time. Prepare business and flash reports to senior management.  more...

Business Etiquette and Protocol - Dubai By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the  more...

Business Etiquette and Protocol - Dubai By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Certified Purchasing Professional - Dubai By the end of the program, participants will be able to: Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors.  more...

Intermediate Accounting - Dubai By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Advanced Compensation Management - Dubai Kuala Lumpur By the end of the program, participants will be able to: Understand the value of performance based reward systems as a business tool and a motivator of employees. Evaluate the uses and benefits of short and long term incentives. Match compensation systems and organization culture. Stay up to date with trends in compensation.  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Certified Accounts Assistant - Dubai Abu Dhabi By the end of the program, participants will be able to: Understand the cycle of accounting. Learn how accounting affects their day-to-day business. Learn the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Certified Contract Manager - Dubai By the end of the program, participants will be able to: Identify problems, principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and roles of the contract manager / administrator. Discuss ways of using lessons learned  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Report Writing for the Modern Business - Dubai By the end of the program, participants will be able to: Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids.  more...

Successful Fleet and Transport Management - Dubai Istanbul By the end of the program, participants will be able to: Apply the procedures and techniques needed for the effective management of a fleet (trucks, cars, buses and material handling equipment). Plan and implement effectively all activities related to fleet management and distribution. Manage the organization, personnel, and operational requirements for a successful transportation/  more...

Competency-Based Human Resources Management - Kuala Lumpur Dubai By the end of the program, participants will be able to: Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency, the differences between each and their relevance to HR processes. Learn where competencies come from and apply the main steps in designing competency frameworks and models. Apply  more...

Managing Conflict Power through Influence - Interpersonal Skills and Self Development Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Managing Project Teams - Project Management By the end of the program, participants will be able to: Understand how organizational structures influence projects. Develop an understanding of the various project relationships. Demonstrate the construction of project logic models. Practice general management and leadership skills. Get the right message at the right time through planning and careful tracking of stakeholder communications on the  more...

Project Management Skills - Project Management By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with  more...

The Balanced Scorecard Achieving Performance Excellence - Strategy and Planning By the end of the program, participants will be able to: Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of  more...

Time Management - Interpersonal Skills and Self Dev By the end of the program, participants will be able to: Define time and its components. Identify and manage time wasters. Set goals and objectives and prioritize accordingly. Know their time usage profile by completing a self-assessment questionnaire. Apply one or more of the 7 habits of highly effective people.  more...

Competency-Based Human Resources Management - Human Resources Management By the end of the program, participants will be able to: Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency, the differences between each and their relevance to HR processes. Discover where competencies come from and apply the main steps in designing competency frameworks and models. Identify the  more...

Supervisory Skills - Leadership and Management By the end of the program, participants will be able to: Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing  more...

Managing Conflict Power through Influence - Training and Development Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Interpersonal Communication Skills - Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive  more...

Managing and Coordinating Training Proactively - Training and Development By the end of the program, participants will be able to: Distinguish between the proactive/ strategic approaches of managing training and the traditional/ reactive approach. Use appropriate methods to identify training needs. Design and conduct a training needs analysis. Analyze the components of human performance and determine how managers and/ or the corporate culture may enhance performance.  more...

Effective Budgeting and Cost Control - Finance and Accounting By the end of the program, participants will be able to: See how the budget relates to the key financial statements: balance sheet, income statement, and cash flows. Prepare a budget consistent with the organization strategic plan. Use appropriate estimation techniques in the development of revenue and expense budgets. Identify all the appropriate costs to be included in a capital expenditure  more...

Efficient Administration Skills - Administration and Secretarial By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques  more...

High Performance Teams - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities.  more...

Human Resources Management Explain the main functions in Human Resources and the role of each. Know the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Understand the cycle of Training and Development and how T&D works from identification of training needs to evaluation of training. Outline the roles and responsibilities of Human Resources in designing and  more...

Managing Your IT Projects Successfully Understand how to manage IT projects using project management methodology. Master fundamental project management skills, concepts and techniques. Link project goals and objectives to stakeholders needs in a clear and compelling manner. Set realistic measurable objectives and estimate project costs and schedules using proven techniques. Develop work breakdown structures and establish an  more...

Customer Relationship Management CRM Strategic Roadmap By the end of the program, participants will be able to: Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Middle Management - Leadership and Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous  more...

Career Development and Succession Planning Understand the basics of career development and succession planning. Distinguish succession planning and management from replacement planning, talent management, and human capital management. Compare traditional and career planning-oriented HR focus. Explain employee and employer career development roles. Examine innovative corporate career development initiatives. Close the developmental gap by  more...

Public Relations and Media Skills Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness of the  more...

Successful Planning Scheduling and Control - Strategy and Planning By the end of the program, participants will be able to: Understand the critical managerial and supervisory functions of planning, scheduling and control. Utilize the planning cycle for effective results. Apply planning techniques to allocate budgets and resources, and to schedule projects. Use KPIs and targets to control results. Manage and control resistance to change.  more...

Fundamentals of Business Writing - Communication Skills By the end of the program, participants will be able to: Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Understand the basic structure of the English language.  more...

Fundamentals of Purchasing - Materials Management By the end of the program, participants will be able to: Understand the fundamentals and modern principles of the purchasing function. Acquire all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Shorten total lead-time to speed up the purchasing cycle.  more...

Contract Preparation and Management - Contracts Management By the end of the program, participants will be able to: Identify and discuss the major steps involved in the contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Review the tendering principles and process.  more...

Cost Management Strategies for Business Decisions - Finance and Accounting By the end of the program, participants will be able to: Discover the importance of analyzing and managing costs. Understand Activity-Based Costing - ABC and Activity Based Management - ABM. Realize the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

The Professional Executive Assistant PA - Administration and Secretarial By the end of the program, participants will be able to: Practice advanced administration and secretarial techniques. Acquire modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve professional skills  more...

Advanced Presentation Skills By the end of the program, participants will be able to: Prepare and deliver high-power and captivating presentations and receive feedback on them. Employ effective techniques for voice projection, eye contact, body language, and gestures. Overcome and conquer nervousness, anxiety, and distracting mannerisms. Structure compelling presentations to gain maximum effect. Use audience involvement  more...

Advanced Supervisory Skills - Leadership and Management By the end of the program, participants will be able to: Understand supervisory roles and related competencies. Grasp the importance of setting goals and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower others. Energize and inspire their team for a better performance. Use coaching techniques to manage performance of others. Identify  more...

Mastering Business and Financial Modeling Unleashing the Power of Excel 2007 By the end of the program, participants will be able to: Use Excel in business, finance, accounting, marketing and sales more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Master data analysis using pivot tables and pivot charts. Slice and dice large accounting data in no time. Develop dynamic business reporting models flash reports to senior  more...

Creative Problem Solving and Decision Making - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as a business tool. Analyze and solve actual problems facing them at work.  more...

Interdepartmental Communication - Communication Skills By the end of the program, participants will be able to: Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational  more...

Meirc Certificate in Islamic Business and Commercial Transactions Use business and commercial transactions as they relate to Islamic finance. Understand the sources, principles, concepts, methodology, standards and application of Islamic transaction. Make the link between Islamic finance and the financial system, industry and environment. Discover the importance of contracts in relation to Islamic finance. Gain practical experience of the application of  more...

Win-Win Negotiation Skills - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Recognize the soft, hard and principled styles in negotiating. Plan and conduct (individually and within a team) several negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred  more...

Accounts Payable From Accounting to Management - Finance and Accounting By the end of the program, participants will be able to: Understand the function of Accounts Payable and its role in organizations. Take a successful lead in the management of Accounts Payable. Get the latest update on best practices in managing Accounts Payable. Apply accounting principles related to Accounts Payable.  more...

Advanced Human Resources Management - Human Resources Management By the end of the program, participants will be able to: List the main cycles in Human Resources and the critical steps in each. Define strategic HR management and draft an HR strategy. Explain the vital signs which should be constantly monitored in Human Resources. Quantify employee morale and determine a formula for calculating it objectively. Differentiate between types of turnover and  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the constructed response section of the examination. Practice sample tests. This course is designed and developed by ASQa ™s Quality Management Division. The course is presented in a way that reinforces current knowledge,  more...

Coaching and Counseling for Peak Performance - Leadership and Management By the end of the program, participants will be able to: Define coaching, counseling and mentoring and describe the differences between these three critical people management skills. Decide when to use coaching and/ or counseling in work-related situations. Coach and/ or counsel an employee using the multi-step coaching and counseling processes. Use coaching and counseling to help subordinates  more...

Contract Administration Understanding and Implementing Contractual Obligations Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.  more...

Certified Contract Manager Identify problems, principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and the roles of Contract Manager/ Administrator. Discuss ways of using lessons learned to minimize confrontations during implementation and avoid  more...

Developing and Implementing the Business Plan - Strategy and Planning By the end of the program, participants will be able to: Realize the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and define the most appropriate goals and strategies. Choose and implement tactics and programs designed to maximize operational success. Develop a practical plan that will enable management to monitor and  more...

Emotional Intelligence Strategies for Success - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through self assessments. Determine the impact of different leadership styles and their associated competencies on  more...

Materials and Supply Chain Management Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right key performance indicators (KPIs) for the measurement and  more...

Performance Management Setting and Measuring Objectives By the end of the program, participants will be able to: Explain performance management - definitions, aims and developments. Use tangible and intangible measures of performance. Set business based objectives - including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using  more...

The Power of Leaders - Leadership and Management By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

NLP Training Your Mind for Success with NLP By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Implement NLP in leading and coaching others. Understand the law of  more...

Warehouse Operations and Management By the end of the program, participants will be able to: Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Develop the technical skills of warehouse personnel. Deal and work with the problems and constraints related to warehousing management.  more...

Certified Accountant - Finance and Accounting By the end of the program, participants will be able to: Become skilled in the rules of engagement of accounting principles. Enhance their accounting knowledge by learning how to account for income measurement and recognition. Understand accounting for long-term assets and intangibles. Account for current liabilities, contingencies and bonds. Account for stock transactions and dividends, and  more...

Lean Principles Removing Waste in Organizations By the end of the program, participants will be able to: Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities.  more...

Sales Training Certified Sales Manager By the end of the program, participants will be able to: Demonstrate traits of an excellent sales manager. Plan forecasts and quotas with more accuracy and precision. Conduct sales coaching and counseling sessions effectively. Practice effective interpersonal skills. Manage the sales force with confidence and determination. Provide sales training for colleagues.  more...

Customer Service Excellence How to Win and Keep Customers Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Strategic Thinking and Planning - Strategic Thinking and Planning By the end of the program, participants will be able to: Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an  more...

Meirc Certificate in Islamic Banking and Insurance - Finance and Accounting By the end of the program, participants will be able to: Gain knowledge of the development of Islamic banking and insurance. Understand the role of Islamic capital markets and financial regulations. Outline the rules of deposits and investment accounts in Islamic banking. Understand the importance of using Islamic treasury and trade products and services. Increase their awareness of Takaful  more...

Preparation for Project Management Professional Certification - Project Management By the end of the program, participants will be able to: Get a jump start to prepare for the PMP exam. Manage a project in compliance with the Project Management Institute (PMI) standards. Know the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities. Recognize Project Management Book of  more...

Report Writing for the Modern Business - Communication Skills By the end of the program, participants will be able to: Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids.  more...

Resolving Contractual Claims and Disputes - Contracts Management By the end of the program, participants will be able to: Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and  more...

Implementing and Managing a Customer Complaints System - Customer Service By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems.  more...

HR for Non-HR Managers - Human Resources Management By the end of the program, participants will be able to: Allow participants to fully understand the all important role of intangibles in generating organizational success. Show how Non-HR Managers can add value to the people process and hence grow their HR capability. Give Non-HR-Managers a better understanding of the different HR functions. Demonstrate to the Non-HR manager how he/ she can play  more...

Total Quality Management TQM Tool Box for Continual Improvement - Quality and Productivity By the end of the program, participants will be able to: Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Certified Administration and Office Management Professional - Administration and Secretarial By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities  more...

Marketing for Better Results - Sales and Marketing By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing  more...

Advanced Business Writing - Communication Skills By the end of the program, participants will be able to: Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve written work as a result of practical writing exercises. Match the written work with the needs of the readers.  more...

Advanced Purchasing and Cost Saving Techniques - Materials Management By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Identify the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Advanced Selling Strategies - Sales and Marketing By the end of the program, participants will be able to: Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and  more...

Advanced Warehouse Management - Materials Management By the end of the program, participants will be able to: Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some  more...

Certified HR Manager - Human Resources Management By the end of the program, participants will be able to: Define Human Resources and list its main functions and responsibilities. Write an HR strategy while ensuring its alignment with the overall one. Measure the contribution of HR to the bottom line in profit and non-profit organizations. Assess the effectiveness of the Human Resources function through the use of smart key performance indicators  more...

Creative Thinking and Innovation Techniques - Interpersonal Skills and Self Develpoment By the end of the program, participants will be able to: Determine their potential for creativity and innovation. Apply the creative thinking skills and methods in various work-related situations. Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ). Recollect and retrieve memorized information easily and quickly. Use creative thinking strategies in  more...

Conducting Productive Meetings - Communication Skills By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Lead a meeting in a proper way. Discover the various responsibilities of meeting participants. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Recruitment Interviewing and Selection - Human Resources Management By the end of the program, participants will be able to: Define recruitment, list its main steps and learn the best methods/ sources for attracting qualified candidates. Understand the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a  more...

Advanced Business and Financial Modeling Using Excel - Finance and Accounting By the end of the program, participants will be able to: Advance their modeling skills using Excel 2007. Boost productivity by practicing hands-on advanced Excel tools and model building techniques. Build Financial Models and calculate Net Present Value - NPV, Internal Rate of Return - IRR, Corporate Valuations, Free Cash Flows - FCF, and Weighted Average Cost of Capital - WACC. Perform MACROS to  more...

Senior Management Program A Mini MBA - Leadership and Management By the end of the program, participants will be able to: Understand the characteristics of the new workplace. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and  more...

Successful Fleet and Transport Management - Materials Management By the end of the program, participants will be able to: Understand the characteristics of the new workplace. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and  more...

Advanced Public Relations Strategies - Public Relations By the end of the program, participants will be able to: Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

IFRS Versus GAAP Concepts Comparisons and Reporting - Finance and Accounting By the end of the program, participants will be able to: Understand the major differences in the accounting and reporting of several areas between International Standards and Generally Accepted Accounting Principles. Properly account for assets, liabilities, equity, revenues and expenses under both the IFRS and GAAP. Get abreast of the convergence efforts of the global accounting standards. Apply  more...

Key Managerial Skills for New Managers and Supervisors - Leadership and Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Understand how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI). Empower employees through delegation. Deal successfully with difficult  more...

Certified Accounts Assistant - Finance and Accounting By the end of the program, participants will be able to: Understand the cycle of accounting. Discover how accounting affects their day-to-day business. Outline the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Understanding and Managing a Business Continuity Model - Strategy and Planning By the end of the program, participants will be able to: Define Business Continuity Management (BCM). Relate to the benefits of BS 25999 to an organization. Understand the elements sequence of the Business Continuity (BC) lifecycle. Identify how BC planning can assist an organization in identifying and avoiding potential business disruptions. Implement and manage a business continuity management  more...

The Certified Strategist From Planning to Execution - Strategy and Planning By the end of the program, participants will be able to: Explore essential key managerial components for planning and executing a strategy. Identify and build company competencies, capabilities and resource strengths. Examine and evaluate company best practices to strive for continuous improvement. Understand how to tie rewards and incentives directly to the achievement of strategic goals. Explore  more...

Value-Based Selling Overcoming Price Objections - Sales and Marketing Become a value added salesperson. Understand the value-added selling process. Sell on all three dimensions of value - product, company, and personal commitment. Know the psychology of the buyers and how to respond to their doubts. Recognize opportunities to add value to the client business. Apply the power of using features and benefits and questioning in value-based selling.  more...

ASQ Six Sigma Green Belt - Quality and Productivity By the end of the program, participants will be able to: Function as a tools application member of a Six Sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple experiments that help validate improvement options. Work with process owners to ensure process gains are  more...

Managing Projects Using Microsoft Project - Project Management Practice the basic project management foundational skills by following the project life cycle in compliance with Project Management Institute (PMI) standards. Apply project management tools and techniques to deliver the projects on time and within budget. Use Microsoft Project® as a planning, tracking, and reporting tool. Identify the capabilities of Microsoft Project® in scheduling,  more...

Market Research Foundations and Applications - Sales and Marketing By the end of the program, participants will be able to: Use marketing research to close information gaps and enrich the marketing plan with winning strategies. Plan, design and execute vital marketing research projects. Know why, when and how to use a variety of research methods and techniques such as surveys, focus groups, conjoint analysis and more.  more...

Employee Relations Roles and Responsibilities - Human Resources Management By the end of the program, participants will be able to: Define Employee Relations as a function and list its main role within Human Resources. Organize employee records and files cost effectively with ad-hoc retrieval capabilities. Improve employee discipline through better attendance management. Resolve employee grievances in a fair and responsible manner. Enhance morale through better  more...

Organization Development and Effective Workforce Management By the end of the program, participants will be able to: Acquire the fundamentals of how businesses work and the importance of organization management. Know the importance of having a corporate vision and communicating it. Develop organization structures to meet varying business needs. Understand the process of forecasting ongoing requirements, and the development of action plans. Realize the  more...

Strategic Thinking and Planning - Strategy and Planning By the end of the program, participants will be able to: Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an  more...

The Highly Productive and Effective Administrator - Administration and Secretarial By the end of the program, participants will be able to: Define and understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationship with people at all levels. Organize  more...

Business Etiquette and Protocol - Public Relations By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.  more...

Certified Customer Service Professional - Customer Service By the end of the program, participants will be able to: Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Comprehend the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic  more...

Evaluating and Managing Risks - Strategy and Planning By the end of the program, participants will be able to: Understand the key principles underpinning the effective management of risk. Identify the risks that are derived from people, processes and systems and their impact on operational, environmental, financial and product elements. Know the process of Continuous Risk Management-CRM and understand its 5 steps. Apply a range of techniques that can  more...

Negotiation Strategies for Better Purchasing Value - Materials Management By the end of the program, participants will be able to: Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Understand supplier strong points and buyer strong points.  more...

Human Resources Management - Human Resources Management By the end of the program, participants will be able to: Explain the main functions in Human Resources and the role of each. Know the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Understand the cycle of Training and Development and how T&D works from identification of training needs to evaluation of training. Outline the roles  more...

Certified Contract Manager - Contracts Management By the end of the program, participants will be able to: Identify problems, principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and the roles of Contract Manager/ Administrator. Discuss ways of using lessons learned to  more...

Managing Health and Safety in the Workplace - Maintenance and Safety By the end of the program, participants will be able to: Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report.  more...

Mastering Business and Financial Modeling Unleashing the Power of Excel 2007 - Finance and Accounting By the end of the program, participants will be able to: Use Excel in business, finance, accounting, marketing and sales more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Master data analysis using pivot tables and pivot charts. Slice and dice large accounting data in no time. Develop dynamic business reporting models flash reports to senior  more...

Certified Professional Manager - Leadership and Management By the end of the program, participants will be able to: Know the various functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management.  more...

Tendering Procedures and Bid Evaluation - Contracts Management By the end of the program, participants will be able to: Realize the contracting stages from setting the scope of work to awarding the contract. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Understand the issues involved in assessing tenders for quality as well as value for money including e-Auction. Apply several approaches to bid evaluation using  more...

Advanced Communication Skills - Communication Skills By the end of the program, participants will be able to: Identify different approaches to interpersonal relationships. Improve organizational communications. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence  more...

Handling the Media and Public Speaking - Public Relations By the end of the program, participants will be able to: Define media and learn the techniques needed to handle its various types. Conduct winning media interviews, whether live or recorded. Prepare smart press releases aimed at enhancing organizational reputation. Deal with Public Speaking Anxiety and learn how to subdue its effect when needed. Deliver balanced and well structured public speeches  more...

Computer-Based Office Administration and Organization - Administration and Secretarial By the end of the program, participants will be able to: Understand and develop the competencies needed to run present and future offices. Enhance their business writing skills and organize their emails using MS Outlook 2007. Organize their office time using the MS Outlook 2007 calendar. Manage and coordinate their relationship with their managers using soft skills and computer-based methods.  more...

Customer Loyalty Strategies and Measurement - Sales and Marketing By the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create  more...

Evaluating and Rating Suppliers - Materials Management By the end of the program, participants will be able to: Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or bid list. Design scientific surveys to measure the performance of suppliers.  more...

Designing a Performance-Based Rewards System - Human Resources Management By the end of the program, participants will be able to: Determine the right kind of performance based rewards system for their organization. Identify and assess the merits of the various rewards options. Design the system including all related documentation. Coordinate the implementation of the agreed performance based rewards system and manage its ongoing operations. Lead discussions on the  more...

Understanding and Implementing Six Sigma - Quality and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Technical Report Writing - Communication Skills By the end of the program, participants will be able to: Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

The Effective Executive Trends and Strategies for the Future - Leadership and Management By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might influence the future of management. Sharpen their leadership skills through innovative thinking and executive training.  more...

Facility Management - Maintenance and Safety By the end of the program, participants will be able to: Understand the foundations of facility management. Optimize people, process, assets and the work environment to support delivery of the organization business objectives. Know the managerial, technical, and financial considerations of facility management. Discover the importance of proper maintenance management and project management of  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update - Finance and Accounting By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Meirc Certificate in Islamic Business and Commercial Transactions - Finance and Accounting By the end of the program, participants will be able to: Use business and commercial transactions as they relate to Islamic finance. Understand the sources, principles, concepts, methodology, standards and application of Islamic transaction. Make the link between Islamic finance and the financial system, industry and environment. Discover the importance of contracts in relation to Islamic finance.  more...

Implementing and Documenting an ISO 9001 2008 Quality System - Quality and Productivity By the end of the program, participants will be able to: Understand the quality concepts and importance of quality systems in organizations. Know the different standards and the eight principles of quality. Recognize how quality management systems can impact the profitability of an organization. Apply ISO 9001: 2008 methodologies. Develop an effective ISO 9001: 2008 assessment plan.  more...

Managing Time and Cost of Projects - Project Management By the end of the program, participants will be able to: Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Discover different methods of constructing project diagrams, schedules and plans. Apply tools and techniques necessary to perform an in-depth analysis on project schedules and plans.  more...

Certified Team Leader - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Promote trust and rapport by exploring team player styles. Build an effective and empowered team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement strategies for improving team relationships. Develop strategies for implementing changes within a team.  more...

Talent Management Identifying Developing and Promoting Your Best People - Training and Development By the end of the program, participants will be able to: Identify the building blocks of talent management. Set up a talent management system. Understand the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Understand how to integrate compensation with talent management so that they  more...

Essential Skills for Performance Excellence - Leadership and Management By the end of the program, participants will be able to: Get an inside look at personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Apply the powers of positive and  more...

Management Skills and Techniques for Engineers - Leadership and Management By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.  more...

Safety in Fleet Operations - Materials Management By the end of the program, participants will be able to: Become familiar with transportation risks management. Communicate effectively amongst fleet personnel. Recognize other drivers aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes.  more...

Stress Control - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Define what stress is, how it is caused and how the body responds to stress according to the General Adaptation Syndrome-GAS theory. Discuss what happens when stress is out of control. Analyze the causes of stress accurately and plan to control them. Suggest ways and techniques to lower stress levels by: Improving work/ living environment.  more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing By the end of the program, participants will be able to: Improve margins and keep more profit. Prioritize efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Maximize human capital utilization. Identify, evaluate and prioritize opportunities for business and  more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity By the end of the program, participants will be able to: Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Discover the business processes that need re-evaluating and/ or  more...

International Financial Reporting Standards IFRS and 2010 Updates - Finance and Accounting By the end of the program, participants will be able to: Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting. Understand the basic principles of assets, liabilities and owners equity. Effectively interpret accounting transactions according to IFRS. Demystify the interpretation  more...

Certified Corporate Financial Manager - Finance and Accounting By the end of the program, participants will be able to: Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Understand Investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Gain knowledge of mergers, acquisitions, takeovers, and corporate  more...

Measuring Human Capital The Use of KPIs for Measuring Effectiveness of HR - Human Resources Management By the end of the program, participants will be able to: Define measures, metrics and Key Performance Indicators (KPIs) and the role they play in measuring the effectiveness of Human Resources. List the KPIs that should be used in measuring Human Resources as a function. List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR. Define and  more...

Maintenance Planning Scheduling and Control - Maintenance and Safety By the end of the program, participants will be able to: Apply the latest concepts and techniques needed for effectively planning, scheduling and controlling maintenance activities. Manage routine, corrective, as well as large scale preventive maintenance activities. Review the critical operational requirements for successful planning and control of the maintenance work. Use the right Key  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update - By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Negotiating Contracts Effectively - Contracts Management By the end of the program, participants will be able to: Recognize the importance of developing a solid Scope of Work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate Contractual Claims and  more...

Performance Management Setting and Measuring Objectives - Human Resources Management By the end of the program, participants will be able to: Explain performance management - definitions, aims and developments. Use tangible and intangible measures of performance. Set business based objectives - including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using  more...

Principles of Accounting An Introduction to Concepts Uses and Methods - Finance and Accounting By the end of the program, participants will be able to: Know the importance of accounting in running businesses. Understand the accounting cycle. Perform hands-on analysis and recognition of accounting transactions. Account for assets, liabilities and equities. Effectively prepare balance sheets and income statements.  more...

Advanced Compensation Management - Human Resources Management By the end of the program, participants will be able to: Know the linkage between compensation and business success. Match compensation systems to organization culture. Understand the importance of performance based rewards to the Total Rewards concept. Discover the future of compensation in the region. Discuss the growing trends towards a work/ life balance.  more...

Managing for Sales Results - Sales and Marketing By the end of the program, participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to management of sales teams. Demonstrate professional behavior as sales managers/ supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. Effectively convert  more...

The Leadership Excellence Program - Leadership and Management By the end of the program, participants will be able to: Examine the highlights of major leadership research. Use self assessments to determine their own styles in terms of leadership, power and conflict. Demonstrate a clear understanding of the nature of change and conflict and apply a number of models and strategies for managing and leading change and conflict. Define the major Emotional  more...

Telesales Techniques to Boost Your Phone Sales - Sales and Marketing By the end of the program, participants will be able to: Apply professionalism in using the business phone. Acquire an excellent knowledge of their products and services. Demonstrate an awareness of their customer's needs and wants. Develop superb skills in managing communication. Build rapport quickly and effectively. Maximizing persistence so that goals can be achieved.  more...

Feasibility Studies Preparation Analysis and Evaluation - Strategy and Planning By the end of the program, participants will be able to: Prepare, write, produce, and analyze feasibility studies. Identify crucial arguments and effectively explore the various assumptions. Present ideas in a simple, effective, convincing and objective manner. Do critical and sensitivity analysis to improve plans and projections. Analyze someone else feasibility study and find its weaknesses.  more...

Process Management Mapping and Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand process definitions and importance of processes in their organizations. Examine elements of a business process. Do process assessments for core, support and linkage processes. Analyze, simplify and improve processes. Create process maps and measure performance.  more...

Effective Promotion and Advertisement Strategies - Sales and Marketing By the end of the program, participants will be able to: Analyze the power of promotion and advertisement in boosting sales. Design a promotion plan aimed at the trade and the consumer. Apply the criteria of effective advertisement campaigns. Understand the principles of merchandising in outlets.  more...

Fast Closing Monthly and Year-End Accounts - Finance and Accounting By the end of the program, participants will be able to: Appreciate the importance of fast closing on company-wide operations. Develop closing processes and document how-to tasks. Improve understanding of departmental requirements for financial reporting. Provide faster and more accurate data for monthly and year-end closing. Enhance communication with internal and external clients.  more...

Professional Skills For Finance and Accounting - Finance and Accounting By the end of the program, participants will be able to: * Gain knowledge of essential skills to enhance their ability to run the Finance Department. * Manage finance functions in an organized and professional manner. * Understand the reporting requirements for the Finance Department. * Become skilled at important personal organization, staffing and time management. *  more...

Re-Engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure  more...

Accounts Receivable And Credit Policies Management Define the function of Accounts Receivable and its role in organizations. Run the Accounts Receivable process more efficiently. Apply tools and techniques to effectively monitor AR performance. Develop effective credit policies that meet companya ™s objectives.  more...

How to Write Human Resources Policies and Procedures Assess and demonstrate the range of competencies required of a Human Resources professional. Apply planning techniques in the Human Resources function. Explain the purpose/ usefulness of Human Resources policies and procedures. Develop Human Resources policies and procedures.  more...

Compensation and Benefits Explain the basic principles and major elements of compensation. Use the various processes in compensation: Job Analysis, Job Descriptions and Job Evaluation. Determine and explain what constitutes a sound and effective compensation and benefits program. Design a salary structure and related policies. Construct the basic compensation survey process.  more...

Competency-Based Human Resources Management Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency and the differences between each. Discover where competencies come from and apply the main steps in designing competency frameworks and models. Identify the main steps involved is assessing employee competence and the reliability of each step.  more...

Finance for Non-Finance Professionals Explain the functions of financial management. Define the four key financial statements: balance sheet, income, cash flow and changes in owners equity. Interpret the financial health of a company or profit center. Master capital budgeting and cost-volume-profit analysis. Use financial information to manage the business or their departments.  more...

Effective Budgeting and Cost Control See how the budget relates to the key financial statements: balance sheet, income statement, and cash flows. Prepare a budget consistent with the organization strategic plan. Use appropriate estimation techniques in the development of revenue and expense budgets. Identify all the appropriate costs to be included in a capital expenditure proposal. Analyze management cost reports and take  more...

The Professional Executive Assistant PA Practice advanced administration and secretarial techniques. Acquire modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve professional skills in communicating with the internal/ external public  more...

Strategic Thinking and Planning Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an operating plan.  more...

Next Generation Excel For Business Applications Advanced Excel 2007 ...a hands-on training program using Laptops/ Computers. For Dubai programs, Meirc will make laptops available; outside Dubai, participants are requested to carry their own laptops equipped with Microsoft Excel 2007. Leverage your Excel skills to new heights of business reporting expertise. Design the super business reporting model. Develop dynamic business dashboards to assist professionals in  more...

Competency and Behavior Based Interviewing Define the importance of interviewing as a method of selection. List the common mistakes untrained interviewers commit and define ways to overcome them. Discover the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of  more...

Professional Skills for Finance and Accounting Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at important personal organization, staffing and time management. Apply finance policies and procedures to add-value and communicate effectively with  more...

Advanced Supervisory Skills Understand supervisory roles and related competencies. Grasp the importance of setting goals and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower others. Energize and inspire their team for a better performance. Use coaching techniques to manage performance of others. Identify training needs in order to develop others.  more...

Time Management and Stress Control Define time and its components. Identify and manage time wasters. Set goals and objectives and prioritize accordingly. Know their time usage profile by completing a self-assessment questionnaire. Apply one or more of the 7 habits of highly effective people.  more...

Win-Win Negotiation Skills Recognize the soft, hard and principled styles in negotiating. Plan and conduct (individually and within a team) several negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred negotiating style and how it affects the negotiating  more...

Strategic Human Resources Management List the main cycles in Human Resources and the critical steps in each. Define strategic HR management and draft an HR strategy. Explain the vital signs which should be constantly monitored in Human Resources. Quantify employee morale and determine a formula for calculating it objectively. Differentiate between types of turnover and determine how each should be calculated. List the main types of  more...

Accounts Payable From Accounting to Management Identify the function of Accounts Payable and its role in organizations. Take a successful lead in the management of Accounts Payable. Get the latest update on best practices in managing Accounts Payable. Apply accounting principles related to Accounts Payable.  more...

Certified Accounts Assistant Define the accounting cycle. Discover how accounting affects their day-to-day business. Outline the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

The Highly Productive and Effective Administrator Define and understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationships with people at all levels. Organize and plan for the best performance and utilization of  more...

Simplification of Work Processes and Procedures Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of work procedures will increase individual and organizational  more...

Managing Health and Safety in the Workplace Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report. Handle and react to various work accidents and  more...

The Balanced Scorecard Achieving Performance Excellence Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of Best-in-Class Benchmarking in their organization.  more...

Project Management Skills Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to managing  more...

Middle Management Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous improvement.  more...

Supervisory Skills Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal  more...

The Effective Executive Trends and Strategies for the Future Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might influence the future of management. Sharpen their leadership skills through innovative thinking and executive training.  more...

Managing Conflict Power through Influence Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Report Writing for the Modern Business Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids. Note: It is essential that participants have a good command of the English Language.  more...

Job Analysis and Job Description Techniques Demonstrate the importance of job descriptions in the wider context of Human Resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions to cover the wider requirements of Human Resources. Understand competencies in terms of what they are and how they are used. Write competency based job descriptions.  more...

Employee Relations Roles and Responsibilities Define Employee Relations as a function and list its main role within Human Resources. Organize employee records and files cost effectively with ad-hoc retrieval capabilities. Improve employee discipline through better attendance management. Resolve employee grievances in a fair and responsible manner. Enhance morale through better recognition programs and welfare activities. Improve  more...

Certified Training Professional Identify the strategic significance of training through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors. List the strategic, tactical and administrative competencies of the training professional. Use appropriate methods to conduct a Training Needs Analysis (TNA).Examine ways to select and coach internal  more...

Marketing for Better Results Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Meirc Certificate in Islamic Banking and Takaful Gain knowledge of the development of Islamic banking and insurance. Demonstrate the role of Islamic capital markets and financial regulations. Outline the rules of deposits and investment accounts in Islamic banking. Identify the importance of using Islamic treasury and trade products and services. Increase their awareness of Takaful underwritings and Re-Takaful. Note: Meirc will administer the  more...

Certified Accountant Become skilled in the rules of engagement of accounting principles. Enhance their accounting knowledge by learning how to account for income measurement and recognition. Understand accounting for long-term assets and intangibles. Account for current liabilities, contingencies and bonds. Account for stock transactions and dividends, and long-term liabilities. Understand investment accounting and  more...

IFRS Versus GAAP Concepts Comparisons and Reporting Determine the major differences in the accounting and reporting of several areas between International Standards and Generally Accepted Accounting Principles. Properly account for assets, liabilities, equity, revenues and expenses under both the IFRS and GAAP. Apply the different accounting methods allowed under IFRS and GAAP to multiple situations. Recognize the need for standardized reporting  more...

Mastering Business and Financial Reporting Unleashing the Power of Excel 2007 Boost Excel reporting expertise in business, finance, and accounting. Automate the report preparation and analysis to assist in enhancing the decision making process. Demonstrate proficiency in pivot tables and pivot charts. Slice and dice large accounting and business data in no time. Apply data reporting techniques to real-life business situations. Use Macros to perform repetitive tasks and  more...

Successful Skills for Office Managers Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Achieve higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Fundamentals of Purchasing Apply the fundamentals and modern principles of the purchasing function. Use all the skills required to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Shorten total lead-time to speed up the purchasing cycle.  more...

Advanced Maintenance Management Apply the latest concepts and techniques required for managing or supervising a maintenance unit. Understand preventive and predictive maintenance as well as TPM and RCM. Examine the organizational, human and operational considerations for effective and cost-efficient maintenance work in their companies. Distinguish and optimize the special characteristics of maintenance activities in the Arab  more...

Mastering Presentation Skills Practice the basic techniques and skills necessary to design dynamic presentations. Structure and build effective presentations. Develop greater confidence in speaking publicly. Acquire the qualities of a dynamic presenter and ways for sustaining them. Deliver a winning presentation and interact with the audience.  more...

The Power of Leaders Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

The Certified Strategist From Planning to Execution Explore essential key managerial components for planning and executing a strategy. Identify and build company competencies, capabilities and resource strengths. Examine and evaluate company best practices to strive for continuous improvement. Understand how to tie rewards and incentives directly to the achievement of strategic goals. Explore corporate cultures that promote good strategy execution.  more...

Coaching and Counseling for Peak Performance Define coaching, counseling and mentoring and describe the differences between these three critical people management skills. Decide when to use coaching and/ or counseling in work-related situations. Coach and/ or counsel an employee using the multi-step coaching and counseling processes. Use coaching and counseling to help subordinates meet or exceed work targets. Define mentoring, its main  more...

High Performance Teams Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities.  more...

Emotional Intelligence Strategies for Success Understand the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through self assessments. Determine the impact of different leadership styles and their associated competencies on organizational climate.  more...

Advanced Business Writing Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve written work as a result of practical writing exercises. Match the written work with the needs of the readers. Note: It is essential that participants have a good command of the English Language.  more...

Interdepartmental Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Measuring Human Capital The Use of KPIs for Measuring Effectiveness of HR Define measures, metrics and Key Performance Indicators (KPIs) and the role they play in measuring the effectiveness of Human Resources. List the KPIs that should be used in measuring Human Resources as a function. List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR. Define and calculate the main formulae for evaluating the financial  more...

Performance Management Explain performance management - definitions, aims and developments. Develop tangible and intangible measures of performance Establish business based objectives including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.  more...

Recruitment Interviewing and Selection Define recruitment, list its main steps and learn the best methods/ sources for attracting qualified candidates. Understand the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a probing interview for any vacancy/ level in the organization.  more...

Talent Management Identifying Developing and Promoting Your Top People Identify the building blocks of talent management. Set up a talent management system. Define the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Integrate compensation with talent management so that they can retain their top people. Realize the role of IT in supporting a talent  more...

Certified Master Trainer Integrate training with the core competencies and strategy of the organization. Identify the various methods to conduct a Training Needs Analysis (TNA). Write Instructional Learning Objectives (ILOs) and design a training session on a topic of their choice. List ways to facilitate the transfer of skills from the workshop to the workplace. Deliver a thirty-minute training session and exchange  more...

Certified Sales Manager Demonstrate traits of an excellent sales manager. Plan forecasts and quotas with more accuracy and precision. Conduct sales coaching and counseling sessions effectively. Practice effective interpersonal skills. Manage the sales force with confidence and determination. Provide sales training for colleagues. Maximize the sales performance of their team.  more...

Customer Service Mindset Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Financial Management Certificate Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Gain knowledge of investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Demonstrate understanding of mergers, acquisitions, takeovers, and corporate control. Manage their working  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude  more...

Hospitality Events and Conferences Management Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control and supervise the different scientific and social activities in the event or conference. Prepare the estimated budget for the conference. Plan and organize different kinds of exhibitions.  more...

Understanding and Implementing Six Sigma Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Certified Quality Management Professional Discover the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Know the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Obtain enough knowledge about team dynamics to lead  more...

Inventory Planning and Stock Control Plan and control stock successfully and cost effectively using proven techniques of inventory management. Forecast demand and control lead time. Classify, count and reduce inventory. Reduce inventory investment and surplus. Use the right Key Performance Indicators (KPIs) for the measurement and evaluation of the inventory department.  more...

Certified Purchasing Professional Realize the important organizational role of the purchasing department. Use the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors.  more...

Tendering Procedures and Bid Evaluation Recognize the contracting stages from setting the scope of work to awarding the contract. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Identify the issues involved in assessing tenders for quality as well as value for money including e-Auction. Apply several approaches to bid evaluation using criteria, weights and scoring measures.  more...

Contract Preparation and Management Identify and discuss the major steps involved in contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Recognize and practice the tendering principles and process.  more...

Facility Management Understand the foundations of facility management. Optimize people, process, assets and the work environment to support delivery of the organization business objectives. Know the managerial, technical, and financial considerations of facility management. Discover the importance of proper maintenance management and project management of facility management.  more...

Maintenance Planning Scheduling and Control Apply the latest concepts and techniques needed for effectively planning, scheduling and controlling maintenance activities. Manage routine, corrective, as well as large scale preventive maintenance activities. Review the critical operational requirements for successful planning and control of the maintenance work. Use the right Key Performance Indicators (KPIs) for the measurement and  more...

Successful Planning Organizing and Control Understand the critical managerial and supervisory functions of planning, scheduling and control. Utilize the planning cycle for effective results. Apply planning techniques to allocate budgets and resources, and to schedule projects. Use KPIs and targets to control results. Manage and control resistance to change.  more...

Preparation for Project Management Professional PMP Certification Get a jump start to help them prepare for the PMP exam. Manage a project in compliance with the Project Management Institute (PMI) standards. Know the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities. Recognize Project Management Book of Knowledge PMBOK and PMP exam Certification.  more...

Senior Management Program A Mini MBA Understand the characteristics of the new work place. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and sales, finance, human resources and organizational  more...

Technical Report Writing Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner. Note: It is essential that participants have a good command of the English Language.  more...

Handling the Media and Public Speaking Define media and learn the techniques needed to handle its various types. Conduct winning media interviews, whether live or recorded. Prepare smart press releases aimed at enhancing organizational reputation. Deal with Public Speaking Anxiety and learn how to subdue its effect when needed. Deliver balanced and well structured public speeches with ease and confidence. Handle all types of  more...

Organization Structure and Workforce Planning Link the fundamentals of how businesses operate to organization development. Know the importance of having a corporate vision and communicating it. Develop organization structures to meet varying business needs. Forecast ongoing workforce requirements and develop action plans. Calculate the real cost of turnover. Link succession planning to continued business success.  more...

Computer-Based Office Administration and Organization Understand and develop the competencies needed to run present and future offices. Enhance their business writing skills and organize their emails using MS Outlook 2007. Organize their office time using the MS Outlook 2007 calendar. Manage and coordinate their relationship with their managers using soft skills and computer-based methods. Develop and apply document-management strategies. This  more...

Total Quality Management TQM Tool Box for Continual Improvement Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Improving Productivity through Quality and Cost Reduction Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Discover the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality improvement techniques  more...

Lean Principles Removing Efficiency Waste in Organizations Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities. Know lean implementation methodologies. Develop an  more...