Online Due eLearning

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...erved relationship between two or more samples is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to determine if it has practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired  more...

Human Resources Fundamentals HRCI PHR Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely  more...

Strategic Management HRCI PHR Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Employment Management HRCI PHR Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of  more...

Recruiting and Selecting Candidates HRCI PHR Recruiting and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The  more...

Offers Contracts and Exit from the Organization HRCI PHR Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...

Developing Employees HRCI PHR Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

Developing Human Resources HRCI PHR Developing Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for  more...

Compensating Employees HRCI PHR Compensating Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible  more...

Programs to Benefit Employees HRCI PHR Programs to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are  more...

Employment Relations HRCI PHR Employment Relations (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Sexual Harassment at Work HRCI PHR Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Unionized Workplaces HRCI PHR Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are  more...

Health and Safety in the Workplace HRCI PHR Health and Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The  more...

Risk Assessment and Prevention HRCI PHR Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...

HR s Strategic Role in the Organization HRCI SPHR HR's Strategic Role in the Organization (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic  more...

Management of the HR Process HRCI SPHR Management of the HR Process (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning,  more...

Strategic Approaches to Human Resource Development HRCI SPHR Strategic Approaches to Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and  more...

Strategic Approaches to Total Rewards HRCI SPHR Strategic Approaches to Total Rewards (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how  more...

Strategic Approaches to Labor Relations HRCI SPHR Strategic Approaches to Labor Relations (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly  more...

Strategic Approaches to Risk Management HRCI SPHR Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...

Six Sigma and Lean in the Organization ...ng helps reduce waste and improve process flow and speed. Due to the complementary nature of the Lean approach, many organizations incorporate it into their overall Six Sigma strategy. This course will examine how Six Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key  more...

Design for Six Sigma in the Organization ...r-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools  more...

Fire and Explosion Hazards ...iscusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is  more...

Cryogenic Safety ...frigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In  more...

Illegal Insider Trading Simulation ...se is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of  more...

Workplace Diversity Awareness Simulation ...se is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of  more...

DOT Drug and Alcohol Awareness ...dical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees  more...

Sprains and Strains Sprains and Strains Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed  more...

Managing Workplace Harassment Complaints Simulation ...se is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of  more...

Dealing With Sexual Harassment Simulation ...se is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of  more...

Six Sigma Projects and the Black Belt Role ...behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams  more...

Introduction to Lean for Service and Manufacturing Organizations ...g overall efficiency, quality, and customer satisfaction. Due to its ability to improve customer satisfaction and deliver bottom line financial gains to organizations, it is a preferred strategic choice for many business organizations. This course introduces the basic principles of Lean, including the five-step Lean process cycle, and shows how Lean can be integrated with Six Sigma to offer an  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks ...nd recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying redo to bring the file forward in time to before the failure or up to the failure point. This course discusses the type of failures that can occur and  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...Pv6, allows greater flexibility in assigning IP addresses due to a deeper address space. Windows Server 2008 installs and enables IPv6 by default, including Windows 2008 DHCP by way of DHCPv6. This course provides an overview of networks, hosts, subnet masks, and how subnetting plays a role in efficient network management. It explores some of the more advanced points of network management  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...e has increased. When employees cannot perform their jobs due to network problems, the company loses productivity, and therefore, revenue. Network troubleshooting is an essential task that a network engineer needs to be capable of performing. The more efficiently and effectively problems can be diagnosed and resolved, the lower the impact will be to the business. In complex environments,  more...

Using Progressive Discipline to Correct Problem Performance ...e doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't improved. This course establishes when it's appropriate to begin progressive  more...

Balancing Your Responsibilities Simulation ...reasingly stressful. Your personal life is also stressful due to an elder care issue. Your mother, who has numerous health problems, relies on you to take her to medical appointments. Balancing this responsibility with your professional ones has become very difficult. This simulation is based on the SkillSoft series "Optimizing Your Work/Life Balance" and contains links to the following  more...

Cisco IUWNE 1 0 Wireless Fundamentals ... to widespread use in home networks. The change was rapid due to the ease of use of wireless routers and other equipment. With improvements in security and performance, wireless networks have moved into many mainstream business LANs. With new and better standards and equipment in development all the time, growth is virtually unlimited. This course introduces wireless networks, examining where  more...

Fireworks MX Advanced Third of a 3 part course, animation, special effects, compressing and advanced features of Fireworks MX Fireworks MX Advanced is the Third and final class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction and Intermediate to Fireworks MX class, have Fireworks MX or Fireworks 4 software  more...

Introduction to the Administration of a Medical Office This course is designed for beginning office and practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The  more...

How to Analyze a Film Self-Directed ...t will permit you to study the material at your own pace. Due to the subjective nature of film, you will find some films/directors/theories more interesting than others; because you are in charge of your own learning management, you may opt to delve deeper into the areas that interest you most. This course can be completed sooner if the student chooses to advance their independent study  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

Newsletter Writing for Non-Profit Organizations The Student will learn how to create a quality newsletter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course  more...

Using the Power of the iPod in Education: An Overview ...s that can be taken advantage of by teachers and students due to its portability, and powerful audio/video (and other) features. Using the Power of the iPod in Education: An Overview is a seven-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be  more...

Flash I: Mastering the Tools ...earn from other students and from your expert instructor. Due to the skills that you will be learning, you will be able to take your online business to the next level, you will be much more employable in today's job market, and you will receive a great deal of enjoyment in creating animations of your own design. COMMON QUESTIONS: How long will it take me to complete the course? The amount of  more...

Introduction to Fireworks MX Using Fireworks to create professional images for the web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows  more...

Accounting In An Hour ...ur, Rick has recently performed turnaround consulting and due diligence advisory work for individual and corporate clients and also pursues real estate and small business purchase opportunities. In An Hour, LLC is a international provider of online accounting courses. The course that awaits you is the result of years of development and thoughtful feedback. I can?t begin to tell you how proud I  more...

Bartending the Easy Way-Online ...been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully  more...

Bartending to the Max-Online ...been hired as managers when applying for a bartending job due to the lessons learned from this course. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at  more...

Effective Management Principles Within the Law ...ny. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having  more...

Professional Bar Management Mastery Level Certification ...hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification  more...

Fireworks MX Intermediate Second part of a 3 part course, learning advanced features of Fireworks to create commercial images and effects. Fireworks MX Intermediate is the second class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction to Fireworks MX class, have Fireworks MX or Fireworks 4 software installed in their  more...

The Banking Industry Overview Version 2 ... focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to  more...

User State Migration ...terprise environment has typically been a complex process due to the number of computers and users involved, however with careful planning and utilization of the new User State Migration Tool migration issues should be reduced. This course explores the User State Migration Tool 3.0 (USMT), including customizing and automating the user state migration process to minimize disruption to your  more...

Implementing a Succession Plan Simulation ...ing, production staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market and Joe Makato for the  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Estimating the IT Project Work Effort ...ery date? Have you ever created a work schedule where the due dates for project completion were way off the mark? One way to solve these common problems is to develop accurate work estimates for your next IT project. In this course, you will learn methods to calculate work estimates, and how to determine which work estimating method you should choose for your IT project. In addition, you will  more...

Managing Sexual Harassment Problems Simulation ...se is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of  more...

Sales Management Motivating Sales Teams to Win ... both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will need to apply appropriate actions to ensure Marcus has high motivation. Unit 2: Improving Sales Performance (0.5 - 1 hour) Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase  more...

Managing Business Risk Developing a Risk Management Plan ...ions and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational  more...

Business Intelligence ...of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section. Specific aspects of design and architecture are considered and possible  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ... Open Items List. Balances in Local Currency. Due Date Forecast. List of Vendor Purchases. C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to  more...

Quality Management Business Process Improvement ... its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no longer rely on independent consultants to develop process improvement initiatives, it is your job as a QA Director to train Caroline and Linda  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ent Problems (0.5 hours) Identify the problems caused due to lack of project management. Identify typical symptoms of problems caused by lack of project management. Identify causes for lack of project management. Unit 2: Selling Project Management (0.5 hours) Identify the value of project management. Identify how the Iron Triangle relates to corporate success. Identify the  more...

Oracle9i Database Admin Recover Databases ...atabase recovery. • Recover a database that failed due to the loss of a data file without a backup. • Perform a time-based recovery operation. • Recover a database that has failed due to the loss of current redo logs in an online database. • Create an export file using the command line interface. • Import objects into a schema by using the command line  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

Business Finance Time Value of Money ...s of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To • Calculate the present value of a cash flow. •  more...

Business Accounting Accounting for Liabilities ...149; Calculate the future value of an annuity due. • Calculate the interest rate given a cash flow equation. • Calculate the maturity date given a cash flow equation. • Calculate the value of a bond. Audience Managers or employees interested in learning the basics of accounting and  more...

Business Problem Solving Problem Solving Teams ...ct to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the newly appointed leader of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a  more...

Conducting Meetings Effective Meeting Communication Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...

Correcting Performance Problems Identifying Performance Problems ... Select the effects your organization may experience due to attendance problems. Identify the guidelines that will help you meet with an employee who has an attendance problem. Select the circumstances in which you should ask an HR representative to be present when meeting with an employee with an attendance problem.  more...

Managing the Expert Developing a Successful Environment ...a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with ELANEX to become results coaches and will attempt to replicate  more...

Coaching Applying the Coaching Process ...r and Nancy Hurst, two recently-hired Software Engineers. Due to the Software Division's rapid expansion, it is imperative that Ronald and Nancy are performing their job tasks as quickly and efficiently as possible. It is your responsibility as Engineering Manager to explain the overall goals of the organization, help Ronald and Nancy set goals, and motivate them to become successful members of  more...

Business Ethics Organizational Ethics ...vailable to consumers in time for the holiday sales rush. Due to recent delays in the overseas shipping of some components, not as many units will be available in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be  more...

Managing IT Projects Project Planning Execution ...n. Unfortunately, Don is unable to take on such a project due to personal commitments and is hoping to find a successor. You have been asked to this meeting to see if you would be a suitable candidate. Unit 2: The Project Management Plan (1 - 1.5 hours) Identify methods for resource scheduling and acquisition. Identify requirements for  more...

Team Conflict Overcoming Conflict with Communication ...ide consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any  more...

Brand Management Fundamentals of Brand Management ... hugely successful hand held computer, the WeePC. Largely due to your efforts, the WeePC dominates the market and has excellent brand recognition. You are meeting with Don Hamilton, the person assigned to take over your former position. Your responsibility is to ensure that Don understands the full import of brand management as well as the specific actions he'll be required to take to keep the  more...

Brand Management Managing Brand Equity Brand Management: Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.  more...

Mentoring Developing Your Mentoring Skills Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...issolved because it wasn't performing very well. This was due to a lack of training and conflicts within the team. Your boss, Katherine Cavanaugh, has called a meeting to ensure that your project will be more successful. Unit 3: Team Support (1 - 1.5 hours) Identify two types of communication channels. Identify options for communicating your message. Identify barriers to  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Diversity the Future Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a  more...

Electrical Safety for General Industry ...prevent and eliminate work-related illnesses and injuries due to electrical exposure. LEARNING OBJECTIVES: Explore electrical hazards that may be present at a workplace Learn about types of injuries that may result from contact with electricity Find out methods of protection from electrical hazards Study OSHA training requirements and  more...

Excavation Safety ...l hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards, 29 CFR 1926. 650, intend to protect workers in trenches and excavations. This course gives you a basic understanding of how to work safely in excavations and what important points are required to consider  more...

Stairways and Ladders - en Espanol ...n and elimination of work-related injuries and fatalities due to stairways and ladders in the workplace. LEARNING OBJECTIVES: - Understand OSHA standards related to stairways and ladders - Find out methods of protection from stairways and ladder hazards - Explore safety guidelines and requirements of stairways and ladders used at construction sites - Study and training in  more...

Managing Quality Customer Service ...us on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people  more...