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MANAGING DURING DIFFICULT TIMES MANAGING DURING DIFFICULT TIMES  more...

PowerPoint XP Comprehensive PowerPoint XP Comprehensive Microsoft DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working  more...

Exploratory Data Analysis in Six Sigma ...s to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through the use of two important toolsets: exploratory data analysis and hypothesis testing. Methods and tools used in these broad toolsets help to identify a few probable root causes impacting process performance and the Six Sigma project goal.  more...

Design of Experiments and Validation of Solutions in Six Sigma ...ent solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels, interactions, and main effects are introduced. The course also explores the full and fractional factorial designs and the DOE process. In addition, it teaches how to select, test, and validate solutions using a variety of analysis, screening, and testing tools commonly used  more...

Tests for Variances and Proportions ...the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced  more...

Nonstatistical Analysis Methods in Six Sigma ...ntifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical  more...

Data Collection and Measurement in Six Sigma ...elts will help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course prepares Black Belts for successful data collection by surveying the types of data, measurement scales,  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY),  more...

Modeling and Analyzing Processes in Six Sigma ...wn American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course  more...

Data Classification and Collection in Six Sigma ...es of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods for data collection,  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Launching a Successful Team ...f taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage, Forming. You'll learn strategies for selecting high-performing team members most suited for your project or team, as well as recommendations for performing proper  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Emegency Response in the Workplace ...cy response, identify the requirements for air monitoring during emergency response, specify general site security and control procedures according to the emergency response plan and the US Department of Transportation's Emergency Response Guidebook, specify emergency reporting and communication methods, specify basic spill control, containment, and/or confinement operations within the  more...

Technology and Implementation Considerations Technology and Implementation Considerations ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned,  more...

Project Quality Planning ... build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...o and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an  more...

Working with Difficult People How to Work with Manipulative People ... even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior.  more...

Rightful Employment Termination ... termination lawsuits, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal reason), in reality, a termination for no reason is likely to result in a wrongful  more...

Workplace Diversity Awareness Simulation ...During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and expansion,  more...

Workplace Security Awareness ...ts, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general security guidelines and best practices, recall how to deal with trespassers and unknown persons in the  more...

Welding Cutting and Brazing ...bjectives are to: specify fire prevention techniques used during welding, cutting, and brazing, specify the proper handling, transportation, use, and storage of compressed gas cylinders, specify proper operating procedures to ensure a safe means of welding and cutting, identify potential health concerns associated with welding, cutting, and brazing, define the importance of using proper  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...ied Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified Communications network. In addition, understanding the boot and registration communication between a Cisco Unified IP phone and the Cisco Unified Communications Manager Express is critical for understanding normal voice network operations and for troubleshooting. To this  more...

Facilitative Tools and Formats Offering Options ...ne the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure  more...

Building Positive Support for Change ...rse highlights techniques for listening to your employees during change initiatives such as encouraging open communication, listening to employees' feelings, checking for understanding, and taking employee input into consideration. The course also covers actions you can take to support individuals through change initiatives, including coaching for change, making sure employees are empowered  more...

Hydrogen Sulfide Hydrogen Sulfide This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize hazardous characteristics of hydrogen sulfide and exposure limits,  more...

Hot Work Permits Hot Work Permits Hot work can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process,  more...

Verifying and Building on Ideas ...citing and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of organizational needs, strategies, and resources. Some techniques that can help  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Completing Inbound Sales Calls Completing Inbound Sales Calls Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for  more...

Business Crisis Management Simulation ...Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the  more...

Common Design for Six Sigma Methodologies ...lerance control to produce designs which will be reliable during manufacturing and while in use. This course will address the basic aims of parameter control, tolerance design, and statistical tolerancing. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge  more...

Correlation and Regression Analysis in Six Sigma ... the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using  more...

Managing and Deploying Six Sigma ... all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on delivering promised business results rather than obsessing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling you to deliver excellent business results. A case-based approach is  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

The Cash Flow Statement ...lting from operating, investing, and financing activities during a reporting period. This course discusses various aspects of Cash Flow Statements and walks the learner through the steps in preparing one using a business scenario. Learners are introduced to various components in a Cash Flow Statement and also shown how to calculate cash at the end of the accounting period. This course also  more...

Linux User Notification Device Management Linux User Notification & Device Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions Cisco TSHOOT 1.0: Maintaining & Troubleshooting Network Security Solutions Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Any network that is deployed needs to be secured. The level of security that you need and the features that will be deployed are dependent on the organization and its security policies. Implementation of infrastructure security has a  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ....0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment. Optimizing the  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...mands used to configure a router is essential, especially during initial configuration or routing protocol migration. EIGRP can also operate over various underlying network technologies Ethernet over Multiprotocol Label Switching (EoMPLS), MPLS virtual private network (MPLS VPN), and physical Frame Relay, as well as multipoint and point-to-point Frame Relay subinterfaces. Load balancing across  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...ases in SQL Server to store all the data that is recorded during the management of the computers, and these databases need to be backed up to ensure this information is not lost. If there is a failure, there also needs to be a documented plan for restoring the data to have Essential back online with minimal downtime. To troubleshoot issues with System Center Essentials, log files are provided  more...

Managing Agile Software Development Managing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Sales Team Management Simulation ...During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company, are well versed in the business  more...

The Income Statement ...ncial statements. It shows the profitability of a company during a specified accounting period. This course aims to familiarize you with the Income Statement and give you an understanding of how it interacts with other financial statements. You'll be taken through the various components of the Income Statement and taught hands-on knowledge of how to calculate gross profit, operating income, and  more...

Identifying Resolving Windows 7 Application Issues ... previous OS versions. Software errors can be encountered during the installation, immediately after the installation, or after a period of use. Issues occurring during or soon after an installation are generally caused by some form of restriction, such as permission or policy constraints; an incompatible program configuration setting; or the inability of the installation program to access  more...

Dealing With Conflict ...cteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This  more...

IFRS Transitioning to IFRS IFRS: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide  more...

Deploying SQL Server 2008 Integration Services Package ...ourse also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam will  more...

Managing SSIS Packages in SQL Server 2008 ...ourse also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam will  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data ...roved features to ensure for continuous data access, even during unplanned failures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology, giving DBAs additional protection against data loss, as well as the Data Recovery Advisor which automatically diagnoses  more...

Operations Management Operations Scheduling ... managers to optimize the use of organizational resources during production. This course presents basic concepts about scheduling in both manufacturing and service organizations. It walks you through the main objectives, benefits, and levels of scheduling. Using the example of staff scheduling in a service situation, it explores the practical considerations of scheduling. The course also  more...

IT Project Management Essentials Initiating Planning IT Projects ...ete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses,  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

IT Project Management Essentials Monitoring Controlling IT Projects IT Project Management Essentials: Monitoring & Controlling IT Projects The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks  more...

IT Project Management Essentials Managing Risks in an IT Project ...ddress the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential trouble areas need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate Negotiation Skills for Sales Professionals: Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Dealing with Common Meeting Problems ...ness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced participation, and equips you with strategies for handling these problems. Finally, this course surveys the unique challenges of the virtual meeting format, and provides  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Cummunicating During Difficult Times ...During Difficult Times Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include  more...

Managing Resources During Difficult Times ...During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should  more...

Managing Attitudes During Difficult Times ...During Difficult Times Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in difficult times,  more...

How to Interview Like a Professional ...ns you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and what you can expect of the interviewer. This course contains  more...

How to Write Short, Short Fiction This course explores writing short fiction pieces. During this course, students explore different aspects of short fiction and also sources for publication.  more...

Writing Great Copy for Magazines During this course, students explore various aspects of writing for magazines. Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Legal Research and Writing This course guides students on how to do legal research and writing. After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future reference. Individualized consulting is always readily available through the use of email. Additional resources, articles and  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

The World of Wine: How to Taste & Select a Quality Bottle of Wine This course is designed for the novice wine drinker who wants to broaden his/her knowledge of wine. During this course you will become familiar with the wines of the world. Material covered will include grape varieties, important wine regions, how wine is made, tasting procedures, how to select wines at a restaurant, food and wine pairing, how to read a wine label, and more.  more...

A+ 2003 Test Preparation ...s not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is simply access to practice exams covering the CompTIA A+  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...reinforce online computer-based learning. +Unlimited use (during the licensed 90 days of online access) of CompTIA (Computing Technology Industry Association) A+ 2003 practice exam questions (practice test draws 70 questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive  more...

Pharmacy Technician National Certification Exam Preparation Course ... computer based test that is given throughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don ™t let your  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

Better Public Speaking- A Low Stress Approach ...se assessment. Optimal results require continual practice during the term and incorporating the feedback you get from your speech submissions, as well as applying the practical textbook readings. Topics include controlling nervousness, organizing your speech, effective listening, considering the audience, finding and using materials effectively, types of speeches, wording the speech and  more...

Database Design Concepts ...During this course you will learn the basic concepts of database design, the SQL language and how to design and implement a simple relational database. The course is suitable for all kinds of audiences, as it starts with the very basic concepts of database design and presents the subject in an easy manner. Coursework focuses on the real-life implementation of database solutions and on  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Adobe Dreamweaver CS3: Essentials ...design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the basics of how to create Web pages, set links, and insert images, to more advanced techniques for creating page layouts with tables and CSS. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Adobe Flash CS4 Professional: Essentials ...ds of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich media content via the brand new CS4 interface. You will understand how to correctly implement features like the new motion tween, motion presets, ActionScript3 event handling and how to professionally set up your site. This self-directed course can be  more...

Adobe RoboHelp Workshop ...tyle, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic that you compile; and you create your own help system for a software application. Final units involve generating PDFs from your  more...

MSHA Part 46 Refresher ...nd to contractors who have frequent or extended exposures during maintenance activities. Examples of personnel that needs this training are listed below. You'll find the complete definitions miners and independent contractors in the regulations (30CFR Part 46.2). -mining personnel: drillers, blasters, equipment operators, truck drivers, welders, crane operators, electricians, and other  more...

MSHA Part 48 Surface Mining Refresher This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 48 requirements for most above-ground mines or above-ground operations at underground mines. Part 48 applies to coal mines, underground metal and nonmetal mines, surface metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and  more...

Cisco CCNA Router Configuration Basics This unit introduces you to the internal components of routers, information stored, LAN and WAN Interfaces, Router initialization, configuration, and management. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the internal components of routers. You will  more...

Dealing with Customer Complaints ...allenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90  more...

Financial Management in Organizations ...treaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can  more...

Leadership & Strategic Planning ...treaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can  more...

Leadership and Change ...re? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany change, and a willingness to do the necessary work is  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Experiencing the Behavioral-based Interview ...avioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be given tips and strategies for  more...

Interviewing Effectively The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Windows 2000 - Migration Design Deployment To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory  more...

Communication during Organizational Change ...sure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable  more...

Controlling Managing Closing a PRINCE2-aligned Project ...o and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an  more...

Managing Quality Risk in a PRINCE2-aligned Project ...a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces  more...

The Life Cycle of an IT Project ...through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of something  more...

Insider Trading ...take to prevent insider trades generally and specifically during pension fund blackout periods. The main rules regarding the reporting of insider trading are also discussed. The guidance provided in this course is general in nature and is not intended to serve as guidance in specific situations. How insider trading rules apply to particular circumstances will depend upon the specific facts.  more...

Harassment in the Workplace ...harassment. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course  more...

Employment and Labor Law Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Etiquette at the Business Meeting Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...

Communicating for Results For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers  more...

Participating Effectively in a Business Meeting A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

The Process of Negotiation ...r is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and  more...

Negotiating Inclusively ...ccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

A Workable Solution for Internal Clients ...s and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and  more...

Managing Challenges in Customer Service ...During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling  more...

Sales Skills Gaining Customer Commitment ...y a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations. Learn To Obtain a client's written consent to complete the sales process. Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions  more...

Sales Skills Effectively Closing a Sale ... uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's key issues. Determine why a client is not  more...

Professional Selling Over the Phone Preparation Strategies ...e demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for  more...

Sales Management Leading a Sales Team ... territory strategy and how to conduct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding of the information. Unit 2: Forecasting Sales Revenue (0.5 - 1 hour) Identify the four factors to consider when making a sales forecast. Identify the types of sales forecasts. Identify  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Quality Management Quality Management Tools ...oval process. You will have to perform a few calculations during the sim, so a calculator may be helpful. Unit 2: Tools to Identify Problem Causes (0.5 - 1 hour) Sequence the steps for creating a cause-and-effect diagram. Identify the general categories that can be used as main causes on a cause-and-effect diagram. Create  more...

NetWare 5 Advanced Administration - Part 1 ...grade to NetWare 5. Select the tasks that are automated during an in-place upgrade to NetWare 5. Identify the tasks that should be performed after an in-place upgrade to NetWare 5. Perform the steps to create a project. Perform the steps to move bindery objects from the Source area to a desired location in the Destination area. Perform the steps to verify that migration can proceed.  more...

NetWare 5 Advanced Administration - Part 4 ...k Server. Identify the changes made to a NetWare Server during a FastTrack Server installation. Match the options shown on the Administration Server home page with the data types modified. Perform the steps to activate and then deactivate a FastTrack Server. Perform the steps to configure a Server Port Number. Perform the steps to select a directory as the primary document directory.  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...cation activities. Identify features of error handling during subscription processing. Identify features of error handling during the execution of workflow processes. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU  more...

Oracle 11i10 Order to Cash Tax Accounting Period Closing This course provides an overview of the Tax Accounting process. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process. Learn To: Identify key concepts related to tax in Oracle 11i10 Order to Cash. Identify the steps for setting up tax.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software packages. Unit 4:  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ment. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup Manager Wizard in relation  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...derations for choosing between mixed mode and native mode during an upgrade. Identify the upgrade paths from Windows NT to Windows 2000. Identify the guidelines for upgrading a Windows NT single domain model. Identify the guidelines for upgrading a Windows NT single-master domain model. Identify the guidelines for upgrading a Windows NT multiple-master domain model. Identify the guidelines  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...functions. Identify the operation stages of IPX routers during which routing tables are updated. Configure RIP for IPX on a router interface running RRAS. Configure router filters on IPX routers. Create static IPX routers in the IPX routing table. Configure an IPX filter by using the Routing and RAS Admin utility. Configure the parameters of an IPX filter by using the Add/Edit IPX  more...

Networking Technologies Series TCP IP Protocols ...ockets. Sequence the steps involved in the message flow during the data communication process. Match the types of TCP timers with their functions. Sequence the steps involved in establishing a TCP connection. Sequence the steps involved in transferring data by using a TCP connection. Sequence the steps involved in closing a TCP connection. Identify the features and protocol  more...

SAP R 3 and the Euro ... It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3 System with regard to the representation of the various functions and tasks. The first unit introduces the political and economic factors determining the introduction of the EURO and the second unit examines the conversion process itself.  more...

SAP R 3 SD Sales and Shipment Processes ...o process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and shows how to process deliveries, billing documents and shipments. L earn To: Sales support. Sales activities. Sales Information System. Standard analyses. Backorder processing. Sales and distribution documents.  more...

SAP R 3 FI AR AP Organization Master Records and Posting ... a Display Variant. Column Heading. Displaying Fields during the Creation of Master Data. Unit 2: Master Data Duration: 2 - 3 Hour(s) Create. Creating Master Data. Starting the Program. General Data. Company Code Data. Displaying Master Data. Maintain/Change. Changing Master Data. Starting the Program. Selecting Individual Screens. Selecting Screens via  more...

Building Cisco Remote Access Networks Part 1 ...ication Protocol (CHAP). Identify the steps that occur during a typical Point-to-Point Protocol (PPP) callback exchange. Identify commands used to configure a Point-to-Point Protocol (PPP) callback server. Identify the steps to enable Point-to-Point Protocol (PPP) on a callback client. Identify commands used to enable data compression on a Cisco router. Identify commands used to  more...

Data Modeling - Create Basic Models ...tand how attributes, Identifiers and domains will be used during later development. C ontent Emphasis Skills-Based A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. T otal Learning Time 7 - 8  more...

Data Modeling - Develop Depth to Your Models ...ne responsible for the analysis and specification of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Adding Complexity to an Entity Relationship (ER) Model Duration: 3 Hour(s) Identify what a hierarchy is.  more...

Process and Function Modeling ...the analysis and specification of functional requirements during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a  more...

Object Analysis Design Requirements Analysis ...ers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students will benefit from a basic understanding of object technology principles. This course  more...

Object Analysis Design Design Implementation ...ers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and supplements our Oracle8 courses and Oracle Designer/2000 R2: Modeling Object Types (course 60421).  more...

Oracle Form Builder Writing and Debugging Code ...y the user-defined debug actions that occur automatically during debugging. Match the debug commands with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block. Identify the sources for the different  more...

Oracle8 Database Administration - Manage an Instance ...of System Change Numbers. Sequence the steps that occur during COMMIT processing. Identify the advantages of the fast COMMIT process used by Oracle. Unit 2: Administration Tools Duration: 1 - 2 Hour(s) Match the tools used by the DBA with the administrative tasks that they enable the DBA to perform. Execute a script from the Server Manager line mode. Specify the  more...

Oracle8 Database Administration - Create Databases ...kup Manager. Identify the activities that are performed during a checkpoint. Force a checkpoint by using Oracle Backup Manager. Identify the functions of the initialization parameters that can be set to control database checkpoints. Identify the features of archive modes. Identify the command and dynamic performance views with the information they contain about the log and archive  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...$SESSION_WAIT view. Perform the steps to enable caching during full table scans using the CACHE clause. Perform the steps for calculating the hit ratio for multiple pools. Unit 4: Tuning the Redo Log Buffer Duration: 1 Hour(s) Identify the contents of the Redo Log Buffer. Match the correct function to the server process in the Redo Log Buffer. Perform the steps to size  more...

Oracle Form Builder R6 Writing and Debugging Code ...y the user-defined debug actions that occur automatically during debugging. Match the debug commands with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block. Identify the sources of the different clauses of  more...

Oracle Reports R6 Control Reports ... Identify time when specific Report Builder triggers fire during report execution. Match the report-level triggers with their specific purpose. Create a report-level trigger by using the Object Navigator window. Set a PL/SQL group filter by using the property palette for a group. Create a validation trigger by using the property for a parameter. Create a format trigger for a layout object  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...ollection. Identify the tasks involved in gathering data during facilitated sessions. Identify the tasks involved in interviewing focus groups to gather data. Identify the benefits of user surveys when collecting data. Identify the uses of collecting data from a help desk. Identify the benefits of users teaching the project team about the various aspects of their roles during data  more...

Exchange Server 5 5 Design Implementation - Part 3 ...tes with their importance. Sequence the order of events during the configuration of Directory Replication between three sites. Identify the reasons to force Directory Replication from a specific inbound site. Unit 4: Public Folders Replication Duration: 2 Hour(s) Identify the features of the Public Folder components. Set up the visibility of a Public Folder in the global  more...

Exchange Server 5 5 Design Implementation - Part 6 ... Identify the steps in reporting error types that occur during the transfer of e-mail between the Exchange Server and Lotus cc:Mail. Identify the interoperability issues between Lotus cc:Mail and Exchange Server. Identify the functions of the Window NT performance counters extended by Connector for Lotus cc:Mail. Unit 3: Microsoft Mail Connector Duration: 2 Hour(s) Match  more...

NetWare 5 Advanced Administration - Part 1 ...grade to NetWare 5. Select the tasks that are automated during an in-place upgrade to NetWare 5. Identify the tasks that should be performed after an in-place upgrade to NetWare 5. Perform the steps to create a project. Perform the steps to move bindery objects from the Source area to a desired location in the Destination area. Perform the steps to verify that migration can proceed.  more...

NetWare 5 Advanced Administration - Part 4 ...k Server. Identify the changes made to a NetWare Server during a FastTrack Server installation. Match the options shown on the Administration Server home page with the data types modified. Perform the steps to activate and then deactivate a FastTrack Server. Perform the steps to configure a Server Port Number. Perform the steps to select a directory as the primary document directory.  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...functions. Identify the operation stages of IPX routers during which routing tables are updated. Configure RIP for IPX on a router interface running RRAS. Configure router filters on IPX routers. Create static IPX routers in the IPX routing table. Configure an IPX filter by using the Routing and RAS Admin utility. Configure the parameters of an IPX filter by using the Add/Edit IPX  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration ...tasks performed to troubleshoot a specified error message during the additional server setup. Unit 2: Managing the Domino Environment Duration: 3 - 4 Hour(s) Identify the uses of Domino Directory. Select a view based on the type of information required. Select a view in the Server folder based on the type of information required. Select the type of Server Connection document in  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...(s) Identify the files and documents that are created during the registration of a user in Domino R5. Register a user in Domino R5. Identify the parameters of a text file that are used for registering a user in Notes R5. Register a group of users in Domino R5. Identify the steps to be performed before migrating a group of Microsoft Exchange users to Domino R5. Migrate a group of  more...

CompTIA Server 2005 Server Maintenance Security This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit  more...

Cisco Networking Technologies Introduction Part 3 This course covers the fundamentals of routing and routing protocols as well as WAN and DSL technologies. It then teaches the fundamentals of Cisco IOS software and switching. It maps to Cisco Exam 640-821. Learn To: Identify features of routing. Identify information contained in the routing table. Identify goals of routing protocols. Identify characteristics of circuit  more...

Oracle8i Backup and Recovery Strategies Backups ...y using the RMAN command. Identify the events that occur during the connection process after the RMAN command is executed. Select the situations in which a recovery catalog is used. Identify the guidelines for creating a recovery catalog. Sequence the steps to create a recovery catalog. Select the control file characteristics that help in backup and recovery. Register a database in the  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ection. Identify the issues related to network security during data transmission and the network security features in the Advanced Security Option (ASO). Identify the basic concepts related to the configuration of encryption, checksumming and authentication. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and  more...

Interconnecting Cisco Networking Devices Part 1 ...nd 2950 switches. Verify the Catalyst switch port LEDs during the switch POST. View the initial bootup output from a Catalyst switch. Identify the EXEC modes for logging in to a Catalyst switch to begin initial configuration. Identify keyboard Help features in the Catalyst switch command line interface (CLI). Configure basic switch parameters. Identify functions of basic  more...

Building Cisco Multilayer Switched Networks Part 2 ...ort states with their descriptions. Sequence the steps during topology change in a Spanning Tree Protocol (STP) network. Identify the steps of a spanning-tree operation. Identify the features that apply to Per VLAN Spanning Tree + (PVST+). Identify commands used to configure a spanning tree. Identify the commands that verify a spanning tree configuration. Unit 2: Enhancing  more...

Building Scalable Cisco Internetworks Part 2 ... Configuration (1 - 2 hours) Identify commands used during a basic Open Shortest Path First (OSPF) configuration. Identify commands used to verify a basic Open Shortest Path First (OSPF) configuration. Identify techniques to establish the Open Shortest Path First (OSPF) router ID. Configure Open Shortest Path First (OSPF) in a given scenario. Identify key aspects of adjacency  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...h phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server by using Windows Components Wizard. Create a DHCP scope by using Create Scope Wizard. Identify the features of DNS. Match DNS name servers with the situations in which they are configured. Configure DNS Server as a root server by using Configure DNS Server Wizard.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...h phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server by using Windows Components Wizard. Create a DHCP scope by using Create Scope Wizard. Identify the features of DNS. Match DNS name servers with the situations in which they are configured. Configure DNS Server as a root server by using Configure DNS Server Wizard.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software packages. Unit 4:  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ment. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup Manager Wizard in relation to  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices Course Overview The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. In this course, students will gain skills and knowledge needed to install and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise  more...

Exchange 2000 Infrastructure Design--Part 3 .... Identify the guidelines for minimizing user disruption during a migration. Identify the considerations involved in using the Lotus cc: Mail Connector for migration to Exchange 2000 Server. Identify the considerations involved in using the Microsoft Mail Connector for migration to Exchange 2000 Server. Identify the factors to be considered when migrating from Novell GroupWise. Identify  more...

Exchange 2000 Infrastructure Design--Part 4 ... server and the resolving of problems that may occur with during the process of deployment. T otal Learning Time 8 Hour(s) Course Contents Unit 1: Network Structure Duration: 2 Hour(s) Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Create a Simple Mail Transfer  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ...tify the operations performed on a stateless session bean during its life cycle. Identify the operations performed on a stateful session bean during its life cycle. Identify the code to create the bean class for a stateful session bean. Identify the code to create the home interface for a specified stateful session bean. Identify the code to create the remote component interface for  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ... key class of an entity bean. Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities. Identify features of EJB QL. Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean. Identify the features of CMP fields. Identify features of different container-managed  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ... key class of an entity bean. Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities. Identify features of EJB QL. Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean. Identify the features of CMP fields. Identify features of different container-managed  more...

Self Development Motivating Yourself to Perform ...e why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on schedule. Unit 3: Applying Self-Discipline (0.5 - 1 hour) Identify the benefits of self-discipline. Select role models to increase your self-discipline.  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ... • Identify files that must be copied and deployed during an automated business process deployment. • Identify relationships between objects that are created during deployment of an automated business process. • Identify guidelines for solving process errors. • Identify guidelines for solving server errors. • Identify guidelines for solving validation errors.  more...

Oracle9i SQL DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.  more...

Oracle9i Database Admin Manage an Instance ...ify the connection procedures and the processes generated during database connection. • Identify the stages in processing a query and the memory structures used in query processing. • Identify the steps of DML processing and the memory structures involved in DML processing. • Identify the uses of SCN and the features of a process commit. • Identify the tasks of a DBA  more...

Career Development Developing a Career Strategy Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...alization parameter that indicates the size of read calls during full table scans. Audience The intended audience for this course includes Database Administrators, Technical Support Professionals, and System Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English,  more...

MS Win XP Install Admin Part 1 Install Config ... o Identify methods for automating the Mini-Setup Wizard during creation of an image of a configured Windows XP Professional installation. o Identify methods for automating the Mini-Setup Wizard during creation of an image of a configured Windows XP Professional installation. o Run Sysprep.exe during creation of an image of a configured Windows XP Professional installation. o Run  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ther computer. o Match optional subcomponents available during Internet Information Services (IIS) installation in Windows XP Professional with their functions. o Match optional subcomponents available during Internet Information Services (IIS) installation in Windows XP Professional with their functions. o Identify features of Internet Information Services (IIS) configuration in Windows  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...entify New Connection Wizard options that can be selected during configuration for accepting an inbound connection to a computer running Windows XP Professional. o Identify New Connection Wizard options that can be selected during configuration for accepting an inbound connection to a computer running Windows XP Professional. o Differentiate between security levels and appropriate use of  more...

Windows 2000 Network Mgt Part 4 Access Admin ...of default and multiple remote access policy interactions during a remote access connection attempt. o Identify features of Active Directory objects. o Identify the steps in creating a user account. o Add a user account to a group. o Identify guidelines to delegate administrative control in Active Directory. o Identify features of the Delegation of Control Wizard. o Create a  more...

Business Travel Safety Domestic Travel ...ngements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip.  more...

Business Travel Safety International Travel ...ngements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries. Learn To Identify the elements of your trip you should research prior to departure.  more...

Business Travel Safety Forming a Corporate Travel Safety Program ... Plan and practice how to respond to emergencies during travel. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Corporate Travel  more...

Defining Microsoft NET Solution Architectures Part 2 ... To identify features of common layers determined during logical design. To identify features of synchronous and asynchronous calls. To identify guidelines for determining objects, attributes, and services in a usage scenario. To identify features of object relationships. To  more...

Business Travel Safety Safety Measures for Travelers ... Implement safety guidelines for women during transportation. Use specific safety and travel guidelines for disabled travelers. Overcome travel barriers for disabled people. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation  more...

Creativity Innovation Increasing Personal Creativity Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most  more...

Creativity Innovation Promoting Team Creativity ...ing with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team has been assigned. Unit 2: Conducting Team Sessions (0.5 - 1  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business  more...

Defining Microsoft NET Solution Architectures Part 2 ... To identify features of common layers determined during logical design. To identify features of synchronous and asynchronous calls. To identify guidelines for determining objects, attributes, and services in a usage scenario. To identify features of object relationships. To  more...

Defining Microsoft NET Solution Architectures Part 3 ...identify guidelines for designing the User Interface (UI) during the physical design phase. To identify features of user assistance resources. To identify considerations for selecting a globalization strategy during physical design. To identify guidelines for monitoring a physical design.  more...

Defining Microsoft NET Solution Architectures Part 3 ...identify guidelines for designing the User Interface (UI) during the physical design phase. To identify features of user assistance resources. To identify considerations for selecting a globalization strategy during physical design. To identify guidelines for monitoring a physical design.  more...

CompTIA Linux 2004 Installation This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+  more...

Visual Basic NET-Web Based Development Part 5 ...a Web application. o Sequence the steps that take place during Forms-based authentication. o Sequence the steps in the Passport authentication process. o Match security options of an XML Web service with their characteristics. o Identify the syntax for accessing a secure XML Web service by using Windows-based authentication. o Identify the syntax for enabling Forms-based  more...

Business Finance Time Value of Money ...or of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and  more...

Budgeting Creating Analyzing a Budget ...ze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for analyzing budget information. Identify guidelines to remember during the budgeting process.  more...

Budgeting Operating Manufacturing Budgets ...for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an operating budget. Identify methods used to  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...epting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence at work. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when  more...

Effective Presentations The Presentation Process ... Apply three guidelines for using visual aids during your presentation. Apply four steps to properly answer a question during your presentation. Audience Managers and employees who want to gain the knowledge and skills to give effective presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU  more...

Communicating w Difficult People Communicating with Your Manager ..., Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...tural meeting. Follow the process for problem solving during a cross-cultural meeting. Assign a cross-cultural team in accordance with status. Identify ways to build a cross-cultural team when team members are in different locations. Identify elements to consider when designing cross-cultural communication. Audience Managers, supervisors, employees, or anyone who  more...

Business Etiquette Office Protocol ...ide of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Using Basic Office Etiquette (0.5 - 1 hour) Identify characteristics of business etiquette.  more...

Excellence in Service Building a Customer Service Team ...n interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service Training (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training  more...

Call Center Mgt Measuring Quality Performance ...on will purchase the equipment from VoiceRally. Your goal during the meeting is to choose the best VRU features for your call center, as well as determine other strategies that can be used to manage call volume. Unit 2: Managing for Excellent Call Center Service (0.5 - 1 hour) Calculate a rostered staff factor. Identify the pooling principle.  more...

Implementing Wireless LANs Part 4 Site Design Installation ... Identify aspects of firewalls and risers to consider during a site survey. Identify considerations for mounting antennas and access points (APs). Identify features of data cabling. Identify features and functions of a wireless LAN (WLAN) site survey. Identify network traffic patterns of different  more...

Interviewing Skills Conducting an Interview In Interviewing Skills: Conducting an Interview, you will learn the various processes and techniques used to conduct interviews that result in successful hires. Specifically, it teaches students how to conduct an interview through the opening, information gathering, and closing stages, as well as how to address difficult interviews. In addition, students will learn how to evaluate candidates  more...

Recruiting Retention Staffing Your Organization ...urrent sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a job description. Unit 2: Recruitment Process (0.5 - 1 hour) Identify the three steps of the recruiting process.  more...

Recruiting Retention Keeping Your Good Employees ...asons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this session is to determine why the employees left, as well as what can be done to prevent this from happening in the future.  more...

Exit Interviewing Skills Preparing for an Exit Interview ... Explain what information should be collected during an exit interview. Identify guidelines for interviewing effectively. Communicate effectively during an exit interview. Identify guidelines for preventing information distortion. Audience HR Managers and other managers in a company who are  more...

Exit Interviewing Skills Conducting an Exit Interview ... Identify the guidelines for gathering information during exit interviews. Identify guidelines for handling upset employees. Calculate the mean, the mode, and the median for a given set of values. Identify steps for preparing a monthly report. Audience HR Managers and other managers in a company who  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Human Resource Law Management s Role ... who has an understanding of rightful discharge. Your job during this simulation is to prove to Deb that you have what it takes to fill this role. Unit 3: Employee Claims (1 - 2 hours) Identify ways employers can prevent or minimize wrongful discharge claims. Identify alternatives to terminating an employee. Identify ways  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Decision Making Problem Solving Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Leading the Way ... team members are two of the main issues you will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership. Set goals to effectively lead followers. Solve problems and resolve conflict effectively while leading. Use power to  more...

Managerial Leadership Creating a Vision ...on's vision must be taken into consideration at all times during the goal-setting process. Unit 3: Making the Vision a Reality (0.5 - 2 hours) Identify guidelines for communicating a vision. Identify why empowerment is important to gaining support for an organization's vision. Select steps for implementing an  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Succession Planning Successors Plan Evaluation Planning Tools ...Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify reasons for evaluating your succession plan. Identify elements of a succession plan that should be evaluated.  more...

Essentials of Management Succeeding as a New Manager ...oncerns and productivity issues that need to be resolved. During this simulation, you need to deal with their concerns and respond in an appropriate manner. Additionally, you need to confront a rumor that the Account Executives' sales quotas are increasing in the next few weeks. Unit 3: Gaining Respect as a New Manager (0.5 - 1 hour) Follow the five guidelines for  more...

Conducting Meetings The Meeting Process ... Understand the importance of taking minutes during a meeting. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss the process for planning meetings. Through your questions and answers, you will learn why it is important to plan thoroughly for all meetings, discuss the benefits obtained from  more...

Conducting Meetings Effective Meeting Communication ...nication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, appropriate language to enhance  more...

Value Chain Management Managing the Transition to a Value Chain ... Recognize functions of training during transition to value chain management. Identify ways to overcome motivation and measurement challenges when managing change. Differentiate between quality and productivity challenges when implementing change. Recognize the challenges posed by  more...

Change Management Adapting to Change ...ransition. Identify people's needs during the endings phase of transition. Apply strategies to help manage the endings phase of transition. Simulation Overview: In this simulation, you will be meeting with Icon International's District Manager, Director of Finance, and Product Manager to discuss a  more...

Facilitation The Effective Facilitator ... Apply techniques to show assertiveness during a meeting. Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3  more...

Facilitation The Facilitation Process ... Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience Managers who want to learn how to facilitate a team during the four stages of team development. Deployment Options e-Learning Accreditation NASBA  more...

Facilitation Facilitating Challenging Situations ...e with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team setting, the benefits of conflict, how to tell the difference between a debate and an argument, and how to foster healthy debates among team members. Unit 2: Handling Difficult Team Members (0.5 - 1 hour) List  more...

Correcting Performance Problems Addressing Performance Problems ...tify the guidelines you should apply in a given situation during a constructive feedback session. Apply the guidelines you should follow when conducting a constructive feedback session. Arrange the steps of the process for conducting a feedback session. Follow the steps for conducting a feedback session.  more...

Managing Performance The Performance Appraisal Process ...n, given a nine-step process. During an appraisal discussion, follow the guidelines for active listening. Given a eight-step process, help an employee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the performance appraisal process in order to help their employees improve their  more...

Managing the Expert Understanding Experts ...performance. Provide feedback during a performance evaluation. Audience The target audience for this series is managers, directors, and project leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

ISO 9001 2000 Overview of Standards ... Identify types of project costs incurred during the preparation stage of ISO 9000: 2000 registration. Conduct a compliance audit using ISO 9001: 2000 requirements. Identify ISO documentation requirements. Identify the steps for implementing the registrar a a s findings. Identify the  more...

Managing the Expert Developing a Successful Environment ... Learn To Provide feedback during a performance evaluation. Follow the guidelines for preventing resistance to change. Design an expert-appropriate incentive program. Sequence the process for implementing an expert-appropriate incentive program.  more...

Coaching Communicating with Employees ...Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee.  more...

Negotiating The Negotiation Process ...iation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To  more...

Managing Change Implementing the Change Process ...for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision.  more...

Managing Change Overcoming Change Obstacles ...tment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop  more...

Managing Change Managing Yourself Through Change ... of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you will learn how to manage the new beginnings phase and what guidelines you should follow when communicating during this phase. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...e, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan. Identify recommended practices in crisis management planning. Identify questions to ask when forecasting potential crisis  more...

Organizational Crisis Mgmt Managing a Crisis ...during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls,  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis communication. Unit 2: Communicating  more...

Project Management Essentials Controlling Closing a Project Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...

Project Management Project Scope Management In Project Management - Project Scope Management, you will learn about the constituent processes of Scope Management, the processes to develop a scope management plan, and the techniques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you  more...

Project Management Project Time Management In Project Management - Project Time Management, you will learn about the various constituent processes you can use to manage time within a project. You will learn how to define and sequence project activities, as well as how to estimate the resources and durations required for project activities. Finally, you will learn how to develop and control a project's schedule. Learn To:  more...

Project Management Project Quality Management ... 2: Quality Planning Identify the key criteria used during quality planning. Sequence the steps used to plan activities to ensure project quality. Identify key quality planning techniques. Identify key outputs of quality planning. Identify procurement issues affecting quality planning. Unit 3: Quality Assurance Identify the outcomes of quality assurance.  more...

Project Management Human Resource Management ...Team Identify the factors that should be considered during human resource planning. Identify the inputs associated with human resource planning. Identify the tools and techniques associated with human resource planning. Identify the outputs associated with human resource planning. Unit 3: Acquiring the Team Identify the inputs associated with acquiring the project  more...

Project Management Project Procurement Management ...requesting responses and selecting sellers processes play during Project Procurement Management. Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure. Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to  more...

Team Leadership Developing A High Peformance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Leadership Conducting Productive Team Meetings ...ng. Prevent personal conflict during team meetings. Identify factors that make team meetings ineffective. Audience Managers and team leaders who want to conduct productive team meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English  more...