Online E-mail eLearning Training

Online Course: Predictive Analytics Applied Online Edition Online Course: Predictive Analytics Applied - New! Dates: Available on demand starting July 7, 2008 (self-paced e-learning) Instructor: Eric Siegel, Ph.D. ** Special Discount: 50% off until May 21, 2008 - secure with a $50 deposit now ** 100% of October's in-person trainees rated the class Excellent or Very Good. Predictive analytics is business intelligence technology that produces a more...

Working With Digital Pictures Level 2 This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use more...

Authorware for Educators This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook more...

Learn Authorware In 45 Days ...rial version of Authorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a 45 day trail version of Authorware 5.0. I have found that by learning the basics of Authorware 5.0 one can easily move up to Authorware 6 or 7. If you pay for transportation and room/board I would be willing to offer my class on site. I only teach the basics more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. more...

Navigating And Exploring The Internet 2002 This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. more...

Lotus Notes 5 0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. more...

Lotus Notes 5 0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. more...

Microsoft Outlook 2002 Core In this course, students will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions. more...

Microsoft Outlook 2002 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. more...

Outlook 2000 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. more...

Outlook 2000 Proficient This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. more...

Creating a Web Presence ...d for computers to find where your website is hosted E-mail - An important part of your web presence Content Providers - You don't need to perform all of the work! CGI Scripts - Important for dynamic content and interaction with your customers Backup and Recovery - An important thing to consider in building your web presence Promotion - You have a site, but if nobody more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. more...

Microsoft Outlook 2002 Experts In deze cursus worden de geavanceerde functies van Outlook 2002 behandeld. Van cursisten wordt verwacht dat zij de cursussen Outlook Beginners en Gevorderden hebben gevolgd. Tot de onderwerpen die in de lessen worden behandeld behoren o.a.: berichtopmaak en -sjablonen, berichtbeveiliging, netwerkconfiguratie, nieuwsgroepen, instant messaging en externe e-mail gebruiken. Deze cursus is uitermate more...

Introduction to PCs and Application Software This course is intended for end users who are looking to learn basic concepts and components of a computer. Participants will be introduced to basic features and functionality of Windows 95, software applications, e-mail and the Internet. more...

Communication Skills: Effective Writing MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! "Effective Writing" gives you a range of practical techniques for writing more...

Effective Email Series: Policies and Procedures ...e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and employees, organisations will more...

Effective Email Series: Send the Right Message ...e speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click" more...

Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively. more...

Excellence in Service: Communicating with Your Customers In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos. more...

Microsoft Windows 98 Power User This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating more...

Getting Started with Microsoft Windows XP To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...

Effective Communication Skills ...s how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the HDI CSS Certification, which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification; more...

Essentials of Electronic Communication ...e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials. more...

Optimizing Email at Work ...e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of more...

E-mail and Organizational Communication ...E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit more...

E-mail and Internet Use ...E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to more...

Code of Conduct - Doing Business This course enables you to identify areas of importance in business ethics and identify the topics of importance in data security. Compliance areas covered include honesty and fairness, anticompetitive conduct, insider trading, conflicts of interest, sanctions and trade embargoes, bribery, trade secrets, e-mail and Internet use, consumer data privacy, and record retention. All employees within an more...

Data Security Company Information This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...

Adding Links Images and Flash Objects in Dreamweaver 8 To use links, images, and Flash objects to enhance a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Adding Links Images and Flash Objects in Dreamweaver MX 2004 To identify how to enhance a web site using links, images, and Flash objects in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages more...

C 2005 Customized Programming To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Customized Programming To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Administering UNIX Network Services To introduce the administration of UNIX network services IT professionals working in a UNIX environment for the first time more...

Analyzing Requirements and Resources for Microsoft Exchange 2000 Server To identify what company requirements and resources need to be analyzed before a messaging solution can be designed Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

Data Management in Commerce Server 2000 To discuss data management in Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam more...

Configuring Communication Services - Linux The Configuring Communication Services WBT describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The more...

Working with Sendmail and Apache To use sendmail and manage servers with Apache in Linux Students wishing to acquire the basic skills required as a Linux system administrator more...

Web Security This WestNet e-Learning module covers Security Considerations, Security Management, and Firewall Considerations. With the increasing number of transactions occurring on the World Wide Web (Web), a logical, thorough security policy is crit-ical to maintaining consistent operations and ensuring quality content. Deciding what type of software services will be allowed on your site and what kind of more...

TCP IP Applications This WestNet e-Learning module introduces the protocols and applications built upon the TCP/IP components, which logically form the Open Systems Interconnection (OSI) model Application Layer. more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net more...

Internet Servers and Services To identify the services and protocols that are used to create, administer, and manage the Internet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net more...

Oracle Database 10g Miscellaneous New Features To recognize how various new features are used in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g more...

Advanced Palm Essentials Training Palm Essentials provides end-user training for the Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users. more...

Advanced Visor Essentials Training Visor Essentials provides end-user training for the Visor handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Visor handheld's features and how to use them to your advantage. The course is designed for beginner Visor handheld end-users. more...

Getting Started with Pocket PC 2002 To explore the basic functionality of the Pocket PC 2002 Users of handheld devices running Pocket PC 2002 as the operating system more...

Microsoft Windows XP Tablet PC Edition 2005 A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally, more...

Working with Diagrams in Visio 2002 To describe how to work extensively with stencils, templates, and diagrams in Visio 2002 Personnel at all levels of the enterprise; end users wishing to familiarize themselves with Microsoft Visio 2002 more...

New and Enhanced Features for End-Users in Office XP To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint End users familiar with previous versions of Microsoft Office more...

Introducing Outlook 2002 To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002 more...

Getting Started with Outlook 2002 The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to more...

Data Security Archiving and Working Offline in Outlook 2007 ...atures included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your more...

Instant Text and Unified Messaging in Outlook 2007 ...e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook 2007 provides you with a comprehensive messaging approach, including instant and text more...

Advanced Data Manipulation Features in Word 2007 ... Word 2007, enabling users to merge content into letters, e-mail messages, envelopes, and labels very easily.The course demonstrates how to add, modify, and update form fields, as well as walking through the mail merge process. Personnel at all levels of the enterprise; advanced end-users seeking to attain proficiency in Word 2007; advanced end-users seeking to obtain Microsoft Office more...

Finalizing PowerPoint 2003 presentations To finalize and distribute PowerPoint 2003 presentations Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification more...

Microsoft Office 2003 New Features for Outlook Users To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users more...

Microsoft Publisher 2003 The Publisher 2003 WBT is designed to acquaint users with the features of Publisher and the enhancements made in Publisher (part of the Office XP suite). This course takes users through the process of creating and modifying professional-looking, high quality publications for print media, e-mail, and Web. Users also learn how to prepare their publications for desktop and commercial printing. more...

Working with E-mail and Web Sites in Publisher 2003 To provide an overview of how to create e-mail publications and web sites in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003 more...

Microsoft Office 2000 - Beginning PowerPoint 2000 To provide an introduction to the core concepts of Microsoft PowerPoint 2000 Personnel at all levels of the enterprise; anyone wishing to become familiar with PowerPoint 2000; students wishing to become certified as Microsoft Office Specialist: Microsoft PowerPoint 2000 at the Core level more...

Microsoft Office 2000 - Intermediate Word To provide students with an in-depth knowledge of the functionality of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000 more...

Microsoft Office 2000 - New Features for Users To describe the new features and improvements incorporated in Microsoft Office 2000 End user more...

Microsoft Office 2000 - New Features for Power Users To describe the new web-integration and collaboration features of Office 2000 and other features for power users End user more...

Microsoft Office 2000 - Advanced Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...

Customizing E-mail Views Navigation and E-mail Accounts in Outlook 2003 To demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...

Configuring Rules Alerts and Junk Mail Settings in Outlook 2003 To demonstrate how to organize, manage, and prioritize data using rules, alerts, and the Junk E-mail Filter in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...

Norton AntiSpam 2005 In this course, you will learn about features and benefits of Norton AntiSpam 2005 and its role in filtering unsolicited e-mails. In addition, you will learn how to filter incoming e-mails on multiple levels, detect and flag unsolicited e-mails, and block intrusive pop-up and banner ads. Finally, you will learn about features of LiveUpdate. This course is designed for users with basic computer more...

Lotus Notes 6 End User Using Notes and Notes Mail To introduce the learner to Lotus Notes 6 and its features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...

Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...

Getting Started with Lotus Notes 7 and Mail To use the basic features of the Notes client and compose and send e-mail Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration more...

Fundamentals of Internet Explorer 6 To provide an overview of the fundamental navigation, saving, printing, help, mail, and media features of Internet Explorer 6 End users; individuals interested in learning how to use the Internet Explorer application more...

Microsoft Outlook 98 Basic The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages, more...

Microsoft Outlook 98 Advanced The Microsoft Outlook 98 Advanced course introduces you to additional features of Outlook, which are not covered in the Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an more...

Intro to Outlook 2003 The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to more...

Microsoft Outlook 2000 Basic This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...

e-Mail and Browsing ...ces that make communication lively and effective, such as e-mail, newsgroups, chat, conferencing, radio broadcasts, and so on. To be able to use any of the services provided on the Internet, you need to have an Internet connection. Once you are connected, the student can use one of the different browsers available in the market to send and receive e-mails, access news services, add bookmarks to more...

America Online 9 0 Optimized The America Online� Service 9.0 Optimized course introduces the AOL service and teaches how to connect to and navigate the Web using the America Online service. The course will cover using help, downloading files and adding Web pages to AOL Favorites. It also includes how to use e-mail, AOL Instant Messenger, and chat rooms. Other topics include adding screen names, setting Parental more...

Internet Fundamentals This course will introduce the fundamentals of using the Internet and different equipment involved in accessing the Internet. The course will also introduce browsers, e-Mail clients, chat rooms, and instant messaging. A computer user, who has some computer experience, but has little or no exposure to surfing and communicating on the Internet. more...

Surf and Communicate with the Internet This course will provide users information on the Internet and on how to surf and navigate the Web. It will also provide how to communicate on the Web using e-mail. A computer user with some computer experience, but has little or no exposure to surfing and communicating on the Internet. more...

More with Microsoft Picture It Photo Premium 9 0 This is the companion course to Microsoft Picture It Photo Premium 9 and covers how to use some of Picture It 's features and benefits. The course will cover adding text and borders to pictures, creating greeting cards, and resizing photos for e-mail transmission. A computer user who has some computer experience and understands the basic editing features of photo-editing software. more...

Secure E-mail This is a basic course that teaches the importance of using and implementing e-mail security. The topics in this course cover the basics of e-mail security, encrypting e-mails, and digital signatures. The course is intended for new users with basic PC and e-mailing skills. more...

Norton AntiSpam 2004 This course will provide users with an overview of the features and benefits of Norton AntiSpam to show how it filters unwanted e-mail out of your inbox. This course will show how working with any POP3 e-mail program, it filters incoming mail on multiple levels, detecting and flagging unsolicited messages while promptly delivering valid mail. It will also review how to block intrusive pop-up and more...

ECDL ICDL 4 Module 7 Information and Communication - Using IE 6 ...nting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or ICDL certification or an equivalent end-user certification; businesses and public bodies needing to certify that their staff are proficient in using computers; university or more...

ECDL ICDL 4 Module 7 Information and Communication - Using Web Sites in IE 6 ...nting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or ICDL certification or an equivalent end-user certification; businesses and public bodies needing to certify that their staff are proficient in using computers; university or more...

ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003 ...nting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or ICDL certification or an equivalent end-user certification; businesses and public bodies needing to certify that their staff are proficient in using computers; university or more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail ...nting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or ICDL certification or an equivalent end-user certification; businesses and public bodies needing to certify that their staff are proficient in using computers; university or more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 Messages ...nting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or ICDL certification or an equivalent end-user certification; businesses and public bodies needing to certify that their staff are proficient in using computers; university or more...

Information security and the Internet To demonstrate how to use the Internet and e-mail securely Business users requiring an introduction to information security best practices more...

Editing and Reviewing in Adobe Acrobat 8 Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users more...

Excellence in Service - Communicating with Customers Virtually In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

IP Protocol Suite Module 5 focuses on the IP Protocol Suite (commonly referred to as TCP/IP). Lesson 1 provides an overview of Network Layer protocols including the Internet Protocol (IP) Address Resolution Protocol (ARP) Reverse Address Resolution Protocol (RARP) and Internetwork Message Control Protocol (ICMP). Lesson 2 identifies the Transport Layer components: Transmission Control Protocol (TCP) for more...

CIW Foundations - Internet Business Foundations - Part 2 This course consists of 4-units. In the first unit the learners will learn about e-mail technology and managing personal information In the next two units the learners will be taught about concepts of Internet services and tools and Internet security. Finally in the fourth unit the learners get an overview of project management principles.  more...

Norton AntiVirus 2004 This course will provide users with an overview of the features and benefits of Norton AntiVirus to show how it keeps a computer protected from viruses. It protects e-mail instant messages and other files by automatically removing viruses worms and Trojan horses.  more...

Internet Clients and Servers This module introduces the server computers and applications that enable various Internet services such as e-mail File Transfer Protocol (FTP) and the World Wide Web.  more...

CompTia Security+ Part 2: Communication Security This course introduces the learner to communication security. Remote Access technologies including VPN RADIUS TACAS+ L2TP and SSH are covered. The course then moves onto Web e-mail and instant messaging vulnerabilities such as Spam hoaxes and packet sniffing. Directory and file transfer technologies are covered. Finally the learner is stepped through wireless considerations such as WEP and WAP.  more...

Microsoft Windows 98 for End-Users Intermediate Microsoft Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Intermediate course build on your knowledge more...

CIW Server Administrator Part 4: Servers This is the fourth course in a five part series that will teach students about various servers. This course will cover Web applications, Perl, gateways, and streaming Web servers. Additionally, students will learn about the installation and configuration of both E-Mail and News. more...

Microsoft Outlook 2002 Fundamentals This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. more...

CompTia Security+ Part 2: Communication Security This course introduces the learner to communication security. Remote Access technologies including VPN, RADIUS, TACAS+, L2TP, and SSH are covered. The course then moves onto Web, e-mail, and instant messaging vulnerabilities such as Spam, hoaxes, and packet sniffing. Directory and file transfer technologies are covered. Finally, the learner is stepped through wireless considerations such as WEP more...

Communicating with Customers: Service via the Internet Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for more...

CIW Server Administrator Part 4: Servers This is the fourth course in a five part series that will teach students about various servers. This course will cover Web applications Perl gateways and streaming Web servers. Additionally students will learn about the installation and configuration of both E-Mail and News.  more...

Microsoft Office XP - New Features Part 2: Access, Outlook and FrontPage This is the second course in a two part series that presents the learner with the second of two sets of new features available in the Microsoft Office XP software. The course emphasis is on database e-mail and Internet software.  more...

Microsoft Outlook 2002 Fundamentals This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages insert attachments in messages and schedule appointments in the Outlook Calendar.  more...

Microsoft Internet Explorer 3.0 Fundamentals This Skill Builder course introduces the basics of the Internet and Microsoft Internet Explorer 3.0. End Users will learn to use the capabilities of Microsoft Internet Explorer for accessing sites on the Internet; sending and receiving e-mail messages; downloading and saving files from the Internet; accessing various news groups and searching for information on the Internet.  more...

Microsoft Internet Explorer 4.0 Fundamentals This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Internet Explorer 4.0. End users will learn to access sites on the Internet; send and receive e-mail messages; download and save files from the Internet; access various news groups and search for information on the Internet.