From Serebra Learning Corporation
Effective Communication Skills 
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the
Customer Support Specialist (
CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Encryption Technologies 
To discuss techniques for encrypting information
Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Norton AntiSpam 2005 
In this course, you will learn about features and benefits of
Norton AntiSpam 2005 and its role in filtering unsolicited e-mails. In addition, you will learn how to filter incoming e-mails on multiple levels, detect and flag unsolicited e-mails, and block intrusive pop-up and banner ads. Finally, you will learn about features of
LiveUpdate. This course is designed for users with basic computer
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e-Mail and Browsing 
During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the
Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides
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Secure E-mail 
This is a basic course that teaches the importance of using and implementing e-mail security. The topics in this course cover the basics of e-mail security, encrypting e-mails, and digital signatures. The course is intended for new users with basic PC and e-mailing skills.
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