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ITIL v3 Foundation Training 5-7th October 2011 Dar es Salaam- Tanzania The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is  more...
ITIL v3 Foundation 13-15th July 2011 Nairobi- Kenya instructor led traininggroup study and discussioncomputer lab The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is  more...
tcw11--06/05/12-02:23:17-(542)[A]-[A]-[B]