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Java EE 5 This intense four-day course teaches Java programmers how to develop enterprise applications using the ease of development features introduced in Java EE 5. Students will learn how to create dynamic web applications with JSP, Java Servlets, JSTL, and JSF. They will use JAX-WS to develop SOAP based web services. Students will learn about session and message-driven EJBs, as well as the new  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for  more...

Exchange Server 2003 Core Component Management To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams  more...

Managing and Monitoring Exchange 2000 To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging  more...

Managing SQL Server 2000 Databases To guide students in configuring, performing, and automating routine administrative tasks Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

Data Security Archiving and Working Offline in Outlook 2007 You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose  more...

Instant Text and Unified Messaging in Outlook 2007 ... devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail. Personnel at all levels of the enterprise; end  more...

Advanced Data Manipulation Features in Word 2007 Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is  more...

Microsoft Office 2000 - Intermediate Word To provide students with an in-depth knowledge of the functionality of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000  more...

Microsoft Office 2000 - Beginning Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000  more...

Microsoft Office 2000 - Advanced Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000  more...

Customizing E-mail Views Navigation and E-mail Accounts in Outlook 2003 To demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Microsoft Outlook 98 Basic The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,  more...

Intro to Outlook 2003 The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to  more...

Microsoft Outlook 2000 Basic This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000.  more...

Norton AntiSpam 2004 This course will provide users with an overview of the features and benefits of Norton AntiSpam to show how it filters unwanted e-mail out of your inbox. This course will show how working with any POP3 e-mail program, it filters incoming mail on multiple levels, detecting and flagging unsolicited messages while promptly delivering valid mail. It will also review how to block intrusive pop-up and  more...

ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003 To demonstrate how to create, send, and respond to messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft  more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail To demonstrate how to work with text, attachments, and contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and  more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 Messages To demonstrate how to organize messages, search for items, and change settings in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet  more...

Effective Email Series: Send the Right Message The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click"  more...

Excellence in Service: Communicating with Your Customers In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively  more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.  more...

Microsoft Windows 98 Power User This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating  more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each  more...

Microsoft Outlook 2002 Training Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002.  more...

Getting Started with Outlook 2002 The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to  more...

Advanced Features of Outlook 2002 The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and  more...

Norton AntiVirus 2004 This course will provide users with an overview of the features and benefits of Norton AntiVirus to show how it keeps a computer protected from viruses. It protects e-mail instant messages and other files by automatically removing viruses worms and Trojan horses.  more...

Lotus Notes 6 - Moving to IBM Lotus Notes 6 The first course introduces the Lotus Notes 6 environment and capabilities and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the Address book. They are also given  more...

Telephone Skills: Effectively Managing Inbound and Outbound Calls This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also  more...

Microsoft Windows 98 for End-Users Intermediate Microsoft Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Intermediate course build on your knowledge  more...

Microsoft Outlook 2002 Fundamentals This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar.  more...

MS Office 2000: Outlook for Professionals I This course introduces the student to the different components of Outlook 2000. The student will learn how to send and receive mail messages. The course also teaches the student to work with Contacts, Calendar, Notes and Journal.  more...

MS Office 2000: Outlook for Experts II The course introduces the student to features supported by Outlook 2000 for organizing your mail messages and sharing information in a workgroup. The course looks at configuring Outlook for working offline and integrating Outlook with other applications.  more...

Novell GroupWise 5 User Fundamentals This Skill Builder course is intended for end users who plan to use Novell GroupWise 5 to send and receive electronic mail organize messages schedule meetings create and use rules.  more...

Microsoft Outlook 2002 Fundamentals This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages insert attachments in messages and schedule appointments in the Outlook Calendar.  more...

Microsoft Internet Explorer 3.0 Fundamentals This Skill Builder course introduces the basics of the Internet and Microsoft Internet Explorer 3.0. End Users will learn to use the capabilities of Microsoft Internet Explorer for accessing sites on the Internet; sending and receiving e-mail messages; downloading and saving files from the Internet; accessing various news groups and searching for information on the Internet.  more...

Microsoft Exchange 5.0 User Fundamentals This Skill Builder course will instruct you to use the fundamental capabilities of Microsoft Exchange for sending and receiving electronic mail messages; store and organize mail messages; use folders to organize items; work with public folders; use the Inbox and Out Of Office Assistant; use and create forms; and understand the basic capability of using Exchange remotely and accessing Microsoft  more...

Microsoft Internet Explorer 4.0 Fundamentals This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Internet Explorer 4.0. End users will learn to access sites on the Internet; send and receive e-mail messages; download and save files from the Internet; access various news groups and search for information on the Internet.  more...

E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and  more...

E-mail Etiquette: Writing Effective E-mail Messages E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing how to achieve your e-mail message objectives the importance of using correct punctuation how to construct effective sentences and paragraphs and how to edit your e-mail messages. The program also  more...

Lotus Domino R5 System Administration Part 6: Advanced Internet Mail Routing This is the sixth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course students will learn how to identify the basic messaging concepts related to the Domino mail system set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address resolution  more...

Lotus Domino R5 System Administration Part 10: Monitoring a Notes/Domino Environment This is the final course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course students will learn how to monitor the statistics and events of Domino servers by using monitors probes and event messages to ensure the integrity of the Domino system; monitor mail and database replication; and perform backup tasks  more...

Lotus Notes R5: Messaging and Working Remotely This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas replicate mail and set up a machine for replication.  more...

MS Mail 3.2 Essentials Teaches the basics of the MS-Mail electronic mail system.  more...

UNIX Electronic Mail Introduces students to two UNIX mail programs and presents detailed instruction on managing mail within a UNIX system.  more...

Microsoft Outlook 98 Training This course teaches the learner how to manage e-mail, tasks, and appointments with Microsoft's versatile scheduling program.  more...