Online E Mail Use eLearning

Java EE 5 This intense four-day course teaches Java programmers how to develop enterprise applications using the ease of development features introduced in Java EE 5. Students will learn how to create dynamic web applications with JSP, Java Servlets, JSTL, and JSF. They will use JAX-WS to develop SOAP based web services. Students will learn about session and message-driven EJBs, as well as the new  more...

Getting Started with Microsoft Windows XP To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP  more...

Preparing for the Executive-level Sale Simulation You are a regional account representative with DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the  more...

Closing Executive-level Sales Simulation You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

Optimizing Email at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural  more...

E-mail and Internet Use E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to  more...

Code of Conduct - Doing Business This course enables you to identify areas of importance in business ethics and identify the topics of importance in data security. Compliance areas covered include honesty and fairness, anticompetitive conduct, insider trading, conflicts of interest, sanctions and trade embargoes, bribery, trade secrets, e-mail and Internet use, consumer data privacy, and record retention. All employees within an  more...

Data Security Company Information This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Adding Links Images and Flash Objects in Dreamweaver 8 To use links, images, and Flash objects to enhance a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification  more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages  more...

C 2005 Customized Programming To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...

Visual Basic 2005 Customized Programming To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...

Introduction to UNIX This course presents the basics of using a UNIX operating system, including logging in, using simple commands, and creating files. It also addresses several useful electronic communication programs available on a UNIX operating system. The course begins with an introduction to the features and capabilities of a UNIX operating system. It introduces the student to the system's main components  more...

Configuring a SUSE Linux Network To recognize the features of networks and to set up and manage a SUSE Linux network Linux system administrators with 6 months to 1 year's practical Linux experience  more...

Exchange Server 2003 Designing and Planning Deployment To discuss how to design and plan Exchange Server 2003 deployment Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and  more...

Managing and Monitoring Exchange 2000 To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging  more...

Firewalls and Access to Internal Resources with Microsoft ISA Server 2000 To describe securing the ISA server and explain publishing IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...

Data Management in Commerce Server 2000 To discuss data management in Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam  more...

Working with Sendmail and Apache To use sendmail and manage servers with Apache in Linux Students wishing to acquire the basic skills required as a Linux system administrator  more...

Linux Networking Services To describe how to configure mail and news services and install web servers Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

TCP IP Applications This WestNet e-Learning module introduces the protocols and applications built upon the TCP/IP components, which logically form the Open Systems Interconnection (OSI) model Application Layer.  more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Oracle-Supplied Packages and DBMS_SCHEDULER To use Oracle-supplied packages Database administrators, application developers, and database operators  more...

Managing SQL Server 2000 Databases To guide students in configuring, performing, and automating routine administrative tasks Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

Getting Started with a Palm Handheld Device To explore the basic functionality of the Palm handheld device running Palm OS 4 Users of Palm handheld devices running Palm OS 4 as their operating system  more...

Getting Started with Pocket PC 2002 To explore the basic functionality of the Pocket PC 2002 Users of handheld devices running Pocket PC 2002 as the operating system  more...

Microsoft Windows XP Tablet PC Edition 2005 A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally,  more...

Working with Diagrams in Visio 2002 To describe how to work extensively with stencils, templates, and diagrams in Visio 2002 Personnel at all levels of the enterprise; end users wishing to familiarize themselves with Microsoft Visio 2002  more...

New and Enhanced Features for End-Users in Office XP To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint End users familiar with previous versions of Microsoft Office  more...

Introducing Outlook 2002 To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002  more...

Data Security Archiving and Working Offline in Outlook 2007 You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose  more...

Advanced Data Manipulation Features in Word 2007 Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is  more...

Microsoft Office 2003 New Features for Outlook Users To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users  more...

Working in Outlook 2003 from Multiple Locations To demonstrate how to work remotely, work offline, and work in Cached Exchange mode in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Microsoft Publisher 2003 The Publisher 2003 WBT is designed to acquaint users with the features of Publisher and the enhancements made in Publisher (part of the Office XP suite). This course takes users through the process of creating and modifying professional-looking, high quality publications for print media, e-mail, and Web. Users also learn how to prepare their publications for desktop and commercial printing.  more...

Microsoft Office 2000 - Beginning PowerPoint 2000 To provide an introduction to the core concepts of Microsoft PowerPoint 2000 Personnel at all levels of the enterprise; anyone wishing to become familiar with PowerPoint 2000; students wishing to become certified as Microsoft Office Specialist: Microsoft PowerPoint 2000 at the Core level  more...

Microsoft Office 2000 - Word for Power Users To provide advanced users of Word 2000 with skills in using mail merge, forms, and macros and in workgroup editing Personnel at all levels of the enterprise; advanced end-users seeking proficiency in the use of Microsoft Word 2000; advanced end-users seeking to obtain Microsoft Office Specialist certification at Expert level in the use of Microsoft Word 2000  more...

Microsoft Office 2000 - Intermediate Word To provide students with an in-depth knowledge of the functionality of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000  more...

Microsoft Office 2000 - New Features for Users To describe the new features and improvements incorporated in Microsoft Office 2000 End user  more...

Microsoft Office 2000 - New Features for Power Users To describe the new web-integration and collaboration features of Office 2000 and other features for power users End user  more...

Microsoft Office 2000 - Beginning Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000  more...

Microsoft Office 2000 - Advanced Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000  more...

Customizing E-mail Views Navigation and E-mail Accounts in Outlook 2003 To demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Configuring Rules Alerts and Junk Mail Settings in Outlook 2003 To demonstrate how to organize, manage, and prioritize data using rules, alerts, and the Junk E-mail Filter in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Sharing Folders Schedules and Contacts and Using SharePoint Data in Outlook 2003 To demonstrate the information sharing and collaboration capabilities of Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Norton AntiSpam 2005 In this course, you will learn about features and benefits of Norton AntiSpam 2005 and its role in filtering unsolicited e-mails. In addition, you will learn how to filter incoming e-mails on multiple levels, detect and flag unsolicited e-mails, and block intrusive pop-up and banner ads. Finally, you will learn about features of LiveUpdate. This course is designed for users with basic computer  more...

Lotus Notes 6 End User Personalizing Notes 6 Features To introduce the learner to the options available for personalizing Notes 6 Mail features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Lotus Notes 6 End User Using Notes and Notes Mail To introduce the learner to Lotus Notes 6 and its features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Lotus Notes 6 End User Using Notes 6 Mail Remotely To introduce the learner to remote use of Notes 6 Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Lotus Notes 6 End User iNotes To introduce the learner to iNotes - web-based access to the Notes client Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Getting Started with Lotus Notes 7 and Mail To use the basic features of the Notes client and compose and send e-mail Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration  more...

Managing Mail Instant Messaging and Contacts in Lotus Notes 7 To customize mail settings, communicate using instant messaging, and save contact details Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration  more...

Using Lotus Notes 7 Remotely To access Lotus Notes databases from remote locations Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration  more...

Fundamentals of Internet Explorer 6 To provide an overview of the fundamental navigation, saving, printing, help, mail, and media features of Internet Explorer 6 End users; individuals interested in learning how to use the Internet Explorer application  more...

Microsoft Outlook 98 Basic The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,  more...

Intro to Outlook 2003 The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to  more...

Microsoft Outlook 2000 Basic This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000.  more...

Lotus Notes R5 for End-Users Basic The purpose of this course is to provide tools to help the student learn how to use Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will step the student through the basics of Mail, Calendars, Personal Address Books and the Domino Directory and using databases. Using hands-on techniques and tips and pointers, the student will quickly gain a working knowledge  more...

Lotus Notes R5 for End-Users Advanced The purpose of this course is to provide tools to help the student learn how to use advanced features of Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will take the student to the next level of complexity with Notes. The course will step the student through the advanced functions in Mail, Calendars, searching, building and customizing databases and creating  more...

America Online 9 0 Optimized The America Online� Service 9.0 Optimized course introduces the AOL service and teaches how to connect to and navigate the Web using the America Online service. The course will cover using help, downloading files and adding Web pages to AOL Favorites. It also includes how to use e-mail, AOL Instant Messenger, and chat rooms. Other topics include adding screen names, setting Parental  more...

Using the Internet This WestNet e-Learning module introduces Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail.  more...

More with Microsoft Picture It Photo Premium 9 0 This is the companion course to Microsoft Picture It Photo Premium 9 and covers how to use some of Picture It 's features and benefits. The course will cover adding text and borders to pictures, creating greeting cards, and resizing photos for e-mail transmission. A computer user who has some computer experience and understands the basic editing features of photo-editing software.  more...

ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003 To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users  more...

ECDL ICDL 4 Module 7 Information and Communication - Using IE 6 To introduce IE6 and the IE6 interface and demonstrate how to perform basic tasks. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and  more...

ECDL ICDL 4 Module 7 Information and Communication - Using Web Sites in IE 6 To demonstrate how to work with web content, purchase goods online, and customize IE6. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and  more...

ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003 To demonstrate how to create, send, and respond to messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft  more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail To demonstrate how to work with text, attachments, and contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and  more...

ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 Messages To demonstrate how to organize messages, search for items, and change settings in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet  more...

Information security and the Internet To demonstrate how to use the Internet and e-mail securely Business users requiring an introduction to information security best practices  more...

Editing and Reviewing in Adobe Acrobat 8 Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users  more...

Writing Skills: Writing Direct Mail Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're  more...

Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and  more...

Effective Email Series: Send the Right Message The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click"  more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.  more...

Microsoft Word 2000 Proficient User This course provides participants with the intermediate skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn to format and proof a document; enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an address list.  more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each  more...

Configuring Communication Services - Linux The Configuring Communication Services WBT describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The  more...

TCP IP Protocols Network Management This course describes various TCP/IP protocols, such as ARP, ICMP, and POP. The course also covers managing the network using SNMP and also securing the network. Network administrators who have prior experience in installing and configuring TCP/IP.  more...

Advanced Palm Essentials Training Palm Essentials provides end-user training for the Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.  more...

Advanced Visor Essentials Training Visor Essentials provides end-user training for the Visor handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Visor handheld's features and how to use them to your advantage. The course is designed for beginner Visor handheld end-users.  more...

Microsoft Outlook 2002 Training Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002.  more...

Getting Started with Outlook 2002 The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to  more...

Advanced Features of Outlook 2002 The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and  more...

e-Mail and Browsing During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides  more...

Lotus Notes 6 - Moving to IBM Lotus Notes 6 The first course introduces the Lotus Notes 6 environment and capabilities and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the Address book. They are also given  more...

Microsoft Windows 98 for End-Users Intermediate Microsoft Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Intermediate course build on your knowledge  more...

Communicating with Customers: Service via the Internet Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for  more...

Novell GroupWise 5 User Fundamentals This Skill Builder course is intended for end users who plan to use Novell GroupWise 5 to send and receive electronic mail organize messages schedule meetings create and use rules.  more...

Netscape 6 User Fundamentals This course addresses how to use Netscape Navigator which includes My Sidebar customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each.  more...

Microsoft Internet Explorer 3.0 Fundamentals This Skill Builder course introduces the basics of the Internet and Microsoft Internet Explorer 3.0. End Users will learn to use the capabilities of Microsoft Internet Explorer for accessing sites on the Internet; sending and receiving e-mail messages; downloading and saving files from the Internet; accessing various news groups and searching for information on the Internet.  more...

Microsoft Exchange 5.0 User Fundamentals This Skill Builder course will instruct you to use the fundamental capabilities of Microsoft Exchange for sending and receiving electronic mail messages; store and organize mail messages; use folders to organize items; work with public folders; use the Inbox and Out Of Office Assistant; use and create forms; and understand the basic capability of using Exchange remotely and accessing Microsoft  more...

Microsoft Internet Explorer 4.0 Fundamentals This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Internet Explorer 4.0. End users will learn to access sites on the Internet; send and receive e-mail messages; download and save files from the Internet; access various news groups and search for information on the Internet.  more...

Administrative Assistant Skills: Understanding Basic Skills In Administrative Assistant Skills: Understanding Basic Skills you will learn how to handle mail and telephone calls file information and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition you will learn what to do when your supervisor gives you a message to disseminate what business documents you  more...

E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and  more...

E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message the benefits of considering your recipient how to manage e-mail volume and the importance of following netiquette guidelines. The program focuses on how to write  more...

Business Etiquette: Communicating in Today's Workplace Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition the program teaches the learner how to apply courtesy in telephone e-mail and written communications.  more...

Lotus Domino R5 Development Part 1: Basic Concepts This is the first course in a nine part series for webmasters application developers and graphic designers that will introduce Notes/Domino features web-specific tasks and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course students will learn how to identify basic concepts and features of Lotus  more...

Lotus Notes R5: Messaging and Working Remotely This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas replicate mail and set up a machine for replication.  more...

Novell GroupWise 65 This series introduces the learner to the capabilities of Novell GroupWise 6. 5. GroupWise is a collaboration tool that helps manage email communications, calendars, tasks, and documents within a group of people. Audience: This series is for anyone who wants to learn how to use GroupWise 6. 5 as an email program, collaboration tool, contact manager, daily planner, and document interface.  more...

Novell GroupWise 55 This series introduces you to Novell's GroupWise 5. 5. In this series, you will learn how to use the features of GroupWise to send and receive e-mail, set up appointments and discussion groups, create task lists and manage your schedule. Audience: This series is for anyone using Novell's GroupWise 5. 5. Interactive online courses.  more...

Internet Explorer 7 This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. Audience: This series is for anyone who would like an introduction to Internet Explorer 7.  more...

Internet Explorer 6 The courses in this series teaches students to use Microsoft Internet Explorer 6 to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express. Audience: This series is for beginning users of Microsoft Internet Explorer 6.  more...

Disaster Estimation Specialist Disaster Estimation Specialist Online We have spent years developing this restoration management course to provide our students with the information that they need to be successful! We provide restoration management topics and tools to help implement them. We cover all of the areas required so you can be successful. Our Disaster Restoration Management chapters were designed to  more...