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Statistical Process Control and Control Plans in Six Sigma ...uated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to  more...

Administrative Professionals Common Administrative Support Tasks ...cal day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day  more...

Talent Management Acquiring Talent Talent Management: Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or  more...

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

Recruiting Talent ...ns generations, cultures, languages, and even continents, each of which brings something different to the table and may expect or want something different in return. The course specifically focuses on how to appeal to these recruits by tapping in to what is important to them in a job. It also prepares learners to establish and implement a recruitment strategy. Reflecting the most up-to-date  more...

Nonstatistical Control Tools Maintaining Controls ...ludes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic nonstatistical control tools as well as tools for maintaining control so that process improvement initiatives continue as they were intended. Specifically, it explores how total productive maintenance (TPM) promotes shared  more...

Designing and Planning Experiments in Six Sigma Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the  more...

Motivation and Communication in Six Sigma Teams ... choose targeted approaches for optimizing performance at each stage. Throughout all the stages, effective communication is vital for project success. Team communication is often overlooked, and the result can be missed deadlines, confusion, and team frustration if information is not supplied to all intended parties in a timely fashion. In any Six Sigma deployment, a communication plan will be  more...

Managing Six Sigma Team Performance ...rum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the integrity of the project schedule by managing limited team time, Black Belts require the skills to minimize  more...

Process Characteristics for Six Sigma ...evant process variables, determine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Installing Windows Vista ...number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into  more...

Cold Stress ...ated ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the factors  more...

Discover Word 2007 Level 4 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 4, specific topics covered are: 1. WORK WITH ILLUSTRATIONS  more...

Discover Word 2007 Level 3 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 3, specific topics covered are: 1. WORK WITH TEXT OBJECTS  more...

Discover Word 2007 Level 2 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 2, specific topics covered are: 1. FORMAT DOCUMENTS  more...

Discover Word 2007 Level 1 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 1, specific topics covered are: 1. WORD 2007 BASICS  more...

Discover Powerpoint 2007 Level 3 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 3, specific topics covered are: 1. FINAL PREPARATIONS  more...

Discover Powerpoint 2007 Level 2 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 2, specific topics covered are: 1. INSERT AND MODIFY TEXT  more...

Discover Powerpoint 2007 Level 1 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 1, specific topics covered are: 1. POWERPOINT 2007 BASICS  more...

Discover Outlook 2007 Level 3 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 3, specific topics covered are: 1. WORK WITH CONTACTS  more...

Discover Outlook 2007 Level 2 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 2, specific topics covered are: 1. WORK WITH E-MAIL  more...

Discover Outlook 2007 Level 1 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 1, specific topics covered are: 1. OUTLOOK 2007 BASICS  more...

Discover Access 2007 Level 3 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS  more...

Discover Access 2007 Level 2 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS  more...

Discover Access 2007 Level 1 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007  more...

Discover Excel 2007 Level 4 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With  more...

Discover Excel 2007 Level 3 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work  more...

Discover Excel 2007 Level 2 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas  more...

Discover Excel 2007 Level 1 ...ays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing  more...

Creating and Designing a Project ...orate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Workplace Conflict Strategies for Resolving Conflict ...ith more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues  more...

Processes for Managing Project Communications ...rner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most  more...

Integrated Initiation and Planning ...at coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The intention is to have processes interact smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide)  more...

Project Management Overview ...h look at how the project management phases interact with each other and with the elements of the project life cycle. The course illustrates these concepts through many examples of small and large projects. Learners will also be introduced to the fundamental source of information for project management professionals: the Project Management Institute (PMI ) and A Guide to the Project Management  more...

Performing Risk Analysis ... management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether positive or negative. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis  more...

Estimating Activity Resources and Durations ... time management. The ability to estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the project management discipline, and introduces best practices  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ... and the relationships that the components establish with each other, is important in implementing a scalable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...fining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that  more...

Core PMI Values and Ethical Standards ...to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project managers to effectively manage projects  more...

Problem Solving Digging Deeper ...ss. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and demonstrates how the application of a few tools  more...

Decision Making Tools and Techniques ...vestment (ROI) measures distill the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis, and the ease-and-effect matrix provide alternate methodologies for challenging and evaluating alternatives before making a  more...

FMLA Leave and More ... Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle the company s day-to-day operations. It is important for managers and supervisors to  more...

Effective Intergender Relationships Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...

Code of Conduct Company Template ... your company's requirements. Within the course template, each topic features a link to an external document containing a generic Code of Conduct policy statement and sample questions about that policy statement. We recommend that you replace these generic items with your company's own Code of Conduct policy statements and modify the questions and supporting content accordingly. SkillSoft's  more...

Introduction to Business Analysis Planning ... business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the elements concerning your particular project, environment, and organization. It's equally important to clearly determine who your stakeholders are, who  more...

Support Center Tools Technologies and Metrics ... Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use  more...

Planning Managing Project Human Resources Simulation ...r of testing and development projects simultaneously. And each project and project team under your supervision is at a different stage of development. This simulation is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all rights reserved. Material from this  more...

Team and Customer Relationships .... This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication  more...

Communication Skills ...sential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains  more...

Conflict Stress and Time Management ...Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts,  more...

Incident Management Interactions ...you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each of their incidents one at a time, the loss of time, revenue, and resources is far too great to manage this way. Effective Incident Management is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address  more...

Using Surveys to Measure Customer Satisfaction ...ious survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what you learn from this course will enable you to make the best choice.You'll  more...

Bridge the Expectations Gap ...n how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the customers? Do they make it easier or more difficult for customers to do business with you? By mapping the service process, as you will be taught, you'll be  more...

Environmental Management Systems EMS ...ronmental and economic needs. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard and determine how it will fulfill these requirements." Additionally, all employees and contractors of ISO 14001 certified companies must be aware of  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Sprains and Strains ...Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading  more...

Safe Work Practices ...thods and specify the effectiveness and/or limitations to each method, recognize workplace inspection components and procedures, identify housekeeping practices for work areas, identify safe work practices for hand and portable power tools, identify safe work practices for clothing and attire, identify safe work practices for coal handling, identify safe work practices for hoisting equipment,  more...

Facilitative Tools and Formats Offering Options ... to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed  more...

Pandemic Flu Awareness ...r conditions of pandemic influenza will depend largely on each organization's development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce." In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn't too early to start planning how you and your  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Heat Stress Recognition and Prevention ...Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work practices  more...

Food Safety Handling ...Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there  more...

Planning Your Field Sales Approach Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides  more...

Sales Math 101 Developing a Sales Plan for Success ...will help you--Sales Professional, Inc.--make the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the  more...

Program Life Cycle and Benefits Management ...ife cycle. Also covered are the activities carried out in each phase of the program life cycle, with examples from different program scenarios. With a foundational knowledge base reflecting the most up-to-date program management information, learners can effectively put principles to work at their own organizations. The course will assist the learner in initial preparation for the PMI Program  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ITIL® V3 Overview: Introduction to the ITIL® V3 Framework A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Doing Business with the Government ... of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small disadvantaged businesses or SDBs. This course outlines how businesses of all  more...

Moving Into a Management Role Simulation Moving Into a Management Role: Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to  more...

Using Lean for Perfection and Quality ...tandard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve quality. You will be able to assess how 5S can be applied for organizing and standardizing a workplace. You will also learn the strategies for using Hoshin  more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastruc Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastruc Microsoft To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one  more...

Microsoft Windows Server 2003 Network Infrastructure Physical Design II - Inter Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Inter Microsoft To identify the options that provide Internet connectivity within a network infrastructure and the decision criteria involved in using each one  more...

The Acct Equation and Financial Statements ...s assets, liabilities, and stockholders' equity relate to each other. Every economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how these elements, and the underlying transactions, appear in financial statements that provide a summary of a business's performance over a period of time. This course aims at  more...

Cisco CVOICE 8 0 QoS Mechanisms ...lar kind of service that is based on the QoS specified by each packet. This specification can occur in different ways, such as using the differentiated services code point (DSCP) in IP packets or source and destination addresses. The network uses the QoS specification of each packet to classify, shape, and police traffic and to perform intelligent queuing. This course focuses on the DiffServ  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...for user-defined traffic classes. A queue is reserved for each class, and traffic belonging to a class is directed to the queue for that class. Low latency queuing (LLQ) brings strict priority queuing to CBWFQ. Strict priority queuing allows delay-sensitive data such as voice to be dequeued and sent first (before packets in other queues are dequeued), giving delay-sensitive data preferential  more...

Financial Statements for Non-fiinancial Professionals Financial Statements for Non-fiinancial Professionals Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how  more...

Using Feedback to Improve Team Performance ... ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can be. In this course, you'll learn how to deliver feedback to other members of your team using a direct, honest, and assertive  more...

Marketing Essentials Planning and People ...ed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role that planning and  more...

Applying Lean in Service Manufacturing Organizations ...ttitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen  more...

Creating a Standard Image to Deploy Windows 7 ...indows 7 to client machines in an enterprise environment. Each solution provides advantages and disadvantages and depends on the company's requirements. One solution is Windows Automated Installation Kit for Windows 7. It contains documentation and tools including Windows System Image Manager, ImageX, Windows Preinstallation Environment, and Deployment Image Servicing and Management to deploy  more...

Deploying Windows 7 Using WDS and USMT ...network, without using the installation media directly at each client machine. When deploying Windows 7 throughout the network, administrators need to consider how they will preserve the user files and settings on each client computer. Microsoft offers user state migration tools that enable the administrator to store the user data in a specified location until Windows 7 is deployed, when that  more...

Cisco IINS 1 0 Network Security Principles II Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally  more...

Reducing Waste Streamlining Value Flow Using Lean ...here are practical and simple strategies for dealing with each type of waste, thereby reducing harmful effects on a company and improving overall performance and quality. This course will introduce the learner to some of the Lean tools used for identifying wastes and streamlining the value flow and how these can be used in organizations. The course will examine various aspects of muda,  more...

CompTIA Network 2009 Network Protocols ... that enable devices and applications to communicate with each other, regardless of their origin. These protocols are sets of formal rules that govern communication and allow developers to design applications or devices that can communicate with other designer's products without the need for direct collaboration between them. In this course, the OSI model is explained as is a wide range of  more...

CompTIA Server 2009 IT Environment ...to server architecture. It provides a description of what each one is and how to go about creating the various elements. Along with good documentation, a well planned design of server space is key to a well managed network. The proper physical environment for optimal operation along with the physical security measures that should be put in place are also described in this course. The course  more...

SAP BusinessObjects Web Intelligence ...a may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the  more...

SAP Logistics Modules SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...

DNS Zones Replication in Windows Server 2008 ...rvers of a DNS zone must perform zone transfers to ensure each server has an up-to-date DNS database. In addition, the course describes how Active Directory-integrated DNS zones store their data in the Active Directory application partition, and rely on the AD replication process to update the appropriate servers with zone data. This course is one in a series that covers the objectives for  more...

Cisco Switch 1 0 Minimizing Service Loss Data Theft .... After the vulnerabilities are identified, solutions for each vulnerability are discussed, and configuration commands are defined. This course discusses port security for denial of MAC spoofing and MAC flooding, and the use of private VLANs (PVLANs) and VLAN access control lists (VACLs) to control VLAN traffic. VLAN hopping, DHCP spoofing, Address Resolution Protocol (ARP) spoofing, and  more...

Support Center Tools Technologies Metrics ... Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use  more...

Conglict Stress Time Management ...stomer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is  more...

Communications Skills ...sential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains  more...

VMware Server Overview ...l server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application onto an existing server, allowing the creation of multiple virtual machines. This course will examine the features of VMware Server, ESX, and ESXi, along with the current and legacy operating systems that can be installed and used with  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ... engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...ou must understand the procedures for and requirements of each routing protocol as redistribution must be configured correctly for each routing protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information. The implementation of redistribution in a multiprotocol network using Cisco IOS features, according to a given network design and set of  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...ents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to mix small routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table  more...

Cisco Route 1 0 The OSPF Routing Protocol ...erly with some network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing protocols, the OSPF hierarchical structure, link-state adjacencies, and Shortest Path First (SPF) calculations. The creation of the implementation plan, the first step in configuring the OSPF routing protocol, is also described.  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise Cisco Route 1.0: EIGRP Implementation for the Enterprise Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 In routing environments, Enhanced Interior Gateway Routing Protocol (EIGRP) offers benefits and features over historical distance-vector routing protocols such as Routing Information Protocol version 1 (RIPv1). These benefits include  more...

Monitoring Using Reports in System Center Essentials 2010 Monitoring & Using Reports in System Center Essentials 2010 Microsoft System Center Essentials 2010 allows administrators to actively monitor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials  more...

Delegation Essentials An Introduction to Delegation Delegation Essentials: An Introduction to Delegation Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still  more...

Delegation Essentials Overcoming Delegation Problems ...f their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use to address their own delegation errors, such as  more...

MS Word for MAC 2011 Moving Around a Document MS Word for MAC 2011: Moving Around a Document Microsoft Word for Mac 2011 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Using Progressive Discipline to Correct Problem Performance Using Progressive Discipline to Correct Problem Performance You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if  more...

Information Security Governance Strategies Goals ...ound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be taken. This course examines what an information security strategy is, frameworks and models you can use to build your strategy, who the strategy participants are, and constraints that may stand in your way. This  more...

Sales Team Management Simulation ...ng your team from one sales victory to the next. But with each success comes greater customer demand, and Upper Crust must expand its sales force to keep abreast of the competition. Further, the company must meet its obligations to the existing sales staff, mentoring and grooming personnel to ensure company loyalty and career development. This simulation is based on the SkillSoft series "Sales  more...

Accounting Transactions and Books of Account ...on from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting skills of recording accounting transactions in a journal and then posting them into a ledger. You'll be guided through examples of  more...

Sales Communication Techniques Simulation ... You will meet with four different buyers from Medico and each will require you to adapt to a different communication style. Also, you will need to tailor your sales message depending on the type of buyer with whom you are speaking. If you are able to successfully communicate your sales message to all of the buyers, you will make the sale This simulation is based on the "Sales University Sales  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

Key Strategies for Managing Cross Functional Teams ...ifferent levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course explains the various development stages of cross-functional teams and the risks at each stage. It also identifies the key abilities a  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update A Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and  more...

A Essentials 2009 Installing Windows Operating Systems Windows 7 Update ...ave been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the user's interaction with the operating system and computer. This course compares Windows 2000, XP, Vista, and Windows 7 as well as 32-bit vs. 64-bit operating systems. It will also  more...

A Essentials 2009 Using Managing Windows Windows 7 Update ...IA CompTIA A 2009 220-701 CompTIA A Essentials With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools,  more...

CompTIA Server 2009 Server Functions Network Essentials ... Server 2009 A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or providing network security as in the case of a firewall or authentication server. The administrator  more...

Configuring Network Connectivity in Windows 7 ...2 million computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this, along with the technologies and configurations that are used to protect and control computers that exist in these networked environments. This course will examine IP  more...

CompTIA Network 2009 Network Addressing ... 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network addresses MAC addresses and IP addresses. The details of IP addressing including how they are  more...

CompTIA Newtork 2009 Wide Area Networks ...uters and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are typically owned by a single company or enterprise, WANs are a collaboration of a number of unrelated organizations and entities. As well, WANs generally have lower speed links than LANs and utilize a different set of technologies. This  more...

Configure Terminal Services in Windows 2008 ...lient connections and consistent working environments for each terminal server session. This course examines the Terminal Services management utilities, remote desktop permissions, and Terminal Services group policy options designed to ease administration. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure,  more...

Deploying Windows Server 2008 Servers ... and eliminates the need to perform manual activations on each client. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure Configuration certification, and counts as credit towards the following  more...

Configuring Web Service Protocols in Windows Server 2008 ...ration of both services, the benefits and requirements of each, along with important security and authentication configurations that ensure a level of security to meet your company standards. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS:  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ...of the signaling and characteristics that are specific to each type of interface. Digital trunks are used to connect to the public switched telephone network (PSTN), to a PBX, or to the WAN, and are widely available worldwide. This course maps out analog and digital interfaces; examines analog voice ports, analog signaling, and configuration parameters for analog voice ports; and explains how  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways ... architecture. It explains the voice gateway functions in each Cisco Unified Communications deployment model and the call legs that are associated with each operational mode. A primary function of the Cisco Unified Communications gateways is to route calls. The process of call routing includes the processing of incoming and outgoing call legs. This course also describes how call legs are  more...

IFRS Transitioning to IFRS ... out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign responsibilities with care. These pitfalls  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...s small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs for collaboration are stored in these workspaces and are updated after each change whether the team member is online or offline. Office Communicator extends these capabilities by enabling those in different locations and time zones to communicate easily and quickly with a range of  more...

Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies ...(OFDM), as well as the various modulation types used with each. In addition, the issues linked to channel overlaps and channel reuse are explored. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the basics of spread spectrum technology including modulation, DSSS, OFDM, channels reuse and overlap, and describing  more...

Configuring Deploying Web Application with VB 2008 and ASP Net 3 5 ...can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 3.5 web applications and providers. Also covered in the course is how to compile web applications using both Visual Studio and command line utilities, and how to use deployment tools such as XCopy, the Windows installer, and the Publish Website Tool. This course is one of a series  more...

NET Framework 4 0 Configuring Deploying Web Apps with VB 2010 ...can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 4.0 web applications and providers. Also covered in the course is how to compile web applications using both Visual Studio and command line utilities, and how to use deployment tools such as XCopy, the Windows installer, and the Publish Website Tool. This course is one of a series  more...

SQL Server 2008 Security Management ...r 2008 provides enhanced security features to ensure that each instance is secure. Using SQL Server 2008 security features, administrators can guarantee that access to a SQL Server instance is granted only to specified users, using either Windows Authentication or Mixed Mode Authentication by creating logins and then mapping the logins to the databases within the instance. Administrators also  more...

Creating Implementing Database Objects in SQL Server 2008 ...f the database for data retrieval. This course identifies each of these database objects and demonstrates the steps required to administer them within the SQL Server 2008 Management Studio tool. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-433 TS: Microsoft SQL Server 2008, Database Development. Passing this exam will earn  more...

Oracle Database 11g Optimizer Statistics Hints Cursor Sharing ...the query optimizer to select the best execution plan for each SQL statement. This course covers gathering optimizer and system statistics, setting statistic preferences, using dynamic sampling, and manipulating optimizer statistics. if you use SQL statements where literal values are provided for the WHERE clause conditions, you get results in many versions of almost identical SQL to be stored  more...

Oracle Database 11g Application Tracing Automatic SQL Tuning ...atabase implements tracing by generating a trace file for each server process when you enable the tracing mechanism. This course explores configuring the SQL Trace facility to collect session statistics, using the TRCSESS utility to consolidate SQL trace files, formatting trace files using the tkprof utility, and interpreting the output of the tkprof command. Tuning statements automatically  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning ...mportant to understand the performance characteristics of each component, so that you can maximize its performance. This course also demonstrates how to identify tunable hardware and software components, choose the optimize disk storage subsystem, list potential CPU-intensive server operations, choose the optimal tape subsystem and connections, analyze RMAN read operations, analyze media  more...

Oracle Database 11g Installation of Clusterware RAC Oracle Database 11g: Installation of Clusterware & RAC Oracle Oracle Database 11g: Real Application Clusters (RAC) enable high utilization of a cluster of standard, low-cost modular servers and offers high availability, scalability, and important grid computing features. This course provides an introduction to Oracle Database 11g: Real Application Clusters (RAC) and demonstrates how to  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements ...nce down time. This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync, manage ASM users, disk groups, ACLs, and Intelligent Data Placement, as well as table compression, SQL Access Advisor, and segment creation. It is one of a series of courses in the SkillSoft learning path that covers the objectives for the Oracle exam 1Z0-050  more...

Oracle Database 11g R2 Using Change Management Solutions ...n Management, and Database Replay. This course identifies each of these change management solutions and demonstrates how to use them to analyze SQL statements, test upgrades, and capture and analyze workloads. It is one of a series of courses in the SkillSoft learning path that covers the objectives for the Oracle exam 1Z0-050 Oracle Database 11g: New Features for Administrators, which is an  more...

Operations Management Management of Quality Operations Management: Management of Quality Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality  more...

SAPBusinessObjects Dashboards and Analytics ...ate cockpit that reflect the key performance metrics from each department. Dashboarding involves the presentation of key business data in a very concise visual manner. SAP's BusinessObjects offers dynamic, customizable data visualization tools that allow you to create insightful and powerful dashboards from various data sources. These tools are intuitive and appropriate for users of all skill  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and divert attention from the positive roles that different generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of generational diversity and is a crucial first step in  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Basic Presentation Skills Creating a Presentation ... tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to make these key  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

DISCOVER ACCESS 2010 SET OF 2 DISCOVER ACCESS 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 2 DISCOVER EXCEL 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 ADVANCED DISCOVER EXCEL 2010: ADVANCED Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER OUTLOOK 2010 SET OF 2 DISCOVER OUTLOOK 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER POWERPOINT 2010 SET OF 2 DISCOVER POWERPOINT 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER WORD 2010 SET OF 2 DISCOVER WORD 2010: SET OF 2 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 5 DISCOVER EXCEL 2010: SET OF 5 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

MICROSOFT OFFICE 2010 MICROSOFT OFFICE 2010 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

NET Framework 4 Configuring Deploying Web Applications with C 2010 ...can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 4 web applications and providers. Also covered in the course is how to compile web applications using both Visual Studio and command line utilities, and how to use deployment tools such as XCopy, the Windows installer, and the Publish Website Tool. This course is one of a series  more...

Negotiation Skills for Sales Professionals Reaching Agreement ...eaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who doesn't trust you, and negotiation tactics  more...

EU Privacy Data Security ...ta between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less stringent than the requirements outlined in the Directive. There are significant differences across the EU member states in their data  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework ITIL A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an  more...

School Time Phonics Program ...comprised of twenty-six lessons containing three sections each: a phonics tutorial, extended learning exercises, and fun activities. The program also contains diagnostic/prescriptive assessments and student reports for better individualized instruction and monitoring of student progress. Section Titles: Product Description Lessons for the Individual Student`s Needs Letter Groupings Letter/Sound  more...

Five Quick Steps to Telecommuting ...orking at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of web-based resources, and tips from successful telecommuters help you develop your telecommuting plan  more...

A Foolproof Method for Conduting a Job Search ...ossible modules that you can take as self-directed study. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the  more...

How to Interview Like a Professional ...ourse can either be taken as a whole or as three modules. Each module is designed to be completed within one week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the  more...

Getting the Job Offer You Want ...ourse can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the of the course, you will have all  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply it to what you have learned. From the revised outline you will write a completed employment letter that should, when compared to the  more...

ABC+D Principles of Healing ...ate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of healing. You will learn when to build and cleanse and how to choose the correct herbal program based on the results of the questionnaire. You will also learn dosages and when to alternate  more...

Safety Director Program (OSHA Emphasis) ...ctice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed activities, the students will improve their understanding of safety in their industry including OSHA  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ... a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You will walk away from this course with the tools, techniques and the fundamental knowledge and information needed to get started or continue your scriptwriting work. The majority of this course is devoted to your writing, submission and the instructors editing of your work. Each  more...

OSHA 8-Hour Hazwoper Refresher ...ctice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to assist in satisfying the annual training requirement of the Hazardous Waste Operations and Emergency Response (HAZWOPER) rule, found in Title 29 of the Code of Federal Regulations Part 1910.120. The standard was specifically developed to protect  more...

DOT Hazardous Materials Transportation ...ctice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...ctice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course includes a discussion of the DOT?s regulations for shipping supplies, equipment and samples related to hazardous waste site investigations and remediation activities.Who Should Take This Course: Environmental professionals who are 1) involved with  more...

Laboratory Audit Essentials ...ctice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: Enviromental professionals  more...

Hazard Communication (HazCom) ...ctice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: -All workers exposed to hazardous chemicals in all industrial sectors -All employers who subject their employees to hazardous chemicals -All employers who have employees that are exposed to hazardous chemicals. Topics include: 1. Introduction to  more...

Shipping Infectious Substances (IATA and DOT) ...his course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you  more...

Write a Marketable Script in 10 Weeks Learn how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting  more...

Poetry For Profit and Play This course is designed to help the inexperienced poet write for profit or pleasure. This course is primarily designed to help the inexperienced poet write for profit or pleasure. Students learn basic forms of poetry such as: metrical, sonnet, rhyme, haiku and free verse. They are then given exercises designed to help them learn the various forms. Each student hands in samples of their work and  more...

Learn HTML All By Yourself- Advanced ... information and for structuring data. This course will teach you how to add a table to your web page. Frames are also becoming increasingly popular and a whole week is devoted to creating multiple frames on a web page. Finally, we conclude this course with an extensive look at forms. One of the most powerful parts of a web page is the form. In general a person fills in the form and then  more...

Writing Web Content (Master Class)-Self Directed ...reate good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on how the guideline should be adapted for particular audiences, challenges, and answers. You?ll write lots of short passages, review the prose on public sites, and  more...

Architecting Web Content (Master Class)-Self Directed ...and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email  more...

Creating Popular Web Content (Master Class)-Self Directed ...folio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For  more...

Introduction to Technical Writing for Industry ...g ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any questions, thoughts, or concerns you may have at any time. After your writing assignment has been completed and submitted, it will be reviewed and  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges I suggest, you send those to me by email. You get my comments back  more...

Object-Oriented Analysis & Design using UML ...be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams,  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...al needs. John Gilson, the author of these lessons, is a teacher and Mathematics Department Head and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML web page design for the Brant FreeNet, for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been  more...

So You Want to be a Technical Writer! ...s and individual assignments, students will interact with each other and the instructor through discussion message boards and optional online chats. Students will also receive a weekly mailing containing the best World Wide Web sites where they can explore information about technical writing careers or related issues. Working with Kathryn Roosa, each student will focus on the areas most  more...

Client/Server Development and Remote Data Access in Visual Basic ...eaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database.  more...

Instructor Led-Search Engine Training Workshop ...ke me to complete the course? It will take you a week for each lesson. At that time you will have send the week?s activity to the instructor for review. We do ask that you complete the course within 8 weeks. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional  more...

eMarketing 1.1 ...ing course. 5 Lessons covering the basics of eMarketing. Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business models Internet history and statistics Banner  more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a  more...

Legal Research and Writing ... through course and/or chapter objectives and quizzes for each lesson. Written assignments provide students with the opportunity to sharpen their analytical and writing skills. Direct communication occurs between students and instructor through the classroom setting, e-mail, message board, chat rooms, or phone. Attendance at the live chat is not mandatory, but it has been found to be enjoyable  more...

Manufactured Housing Appraisal/Valuation Course ...each each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...es. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient,  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...re. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever-present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and  more...

Legal Nurse Consulting Certificate Program ...instructor. The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The examinations for Modules 1, 2, and 3 are objective type exams. The examinations are accessed below. Following the assignments for Module 4, the participant will select one case  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...alone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Introduction to XML The ABC`s of XML tagging. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser that  more...

Authorware for Educators ...p through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...you can. You will learn what makes a computer tick, what each part does, how it all fits together. Want to know how hard drives work? Want to know what is inside a CPU? Want to know what is on the motherboard? Each week different sections of the computer will be covered along with how each section works and why it works. One other piece of information that is vital to know - every lesson will  more...

Office 2000 Introduction ... time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on time management. In Microsoft  more...

Office XP (2002) Introduction ...utlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft FrontPage, and Microsoft Outlook. In  more...

Soft Skills Using MS Office Applications ...Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business  more...

Becoming an Effective Team Member ...on -- The key to a teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team  more...

Financial Basics for Non-financial Managers ...ial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial  more...

How To Master Performance Management ...organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single  more...

How To Master Personal And Family ...tand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss of a loved one or choosing  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Motivating Employees ... revitalizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term  more...

Successful Negotiation ...would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers,  more...

A+ 2003 Test Preparation ...uestion A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is simply access to practice exams covering the CompTIA A+ 2003 PC Technician Certification. Taking and passing this test does not entail certification of any kind - these tests  more...

5 Steps to Effective Persuasive Business Communication ... specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply what you have learned (treatment). When compared to the original work the new document should be remarkably different and substantively  more...

Appreciating Personality Differences ... if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others and create a more harmonious work environment. IMPORTANT NOTE: INTERNET  more...

Learn MS Explorer 2000 online with eBooks! ...each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each  more...

Learn MS Access 2000 online with eBooks! ...housands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of  more...

Learn MS Excel 2000 online with eBooks! ...each you MS Excel 2000. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide.  more...

How to Setup & Secure Your Home Computer ...today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with the ever present danger of viruses and hackers,  more...

Pharmacy Technician National Certification Exam Preparation Course ...roughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don ™t let your original registration money go to  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you  more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...each you all you need to know about QuickBooks Pro 2003. Beginning, Intermediate and Advanced titles are included in this engaging and comprehensive course. This course is designed to help business owners without previous accounting or QuickBooks experience to learn the basic, intermediate, and advanced terminology of accounting and to get quickly up to speed on QuickBooks and managing their  more...

Learn How To Write Effective Persuasive Written Communication ... specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original work and apply what you have learned (treatment). When compared to the original work the new document should be remarkably different and substantively  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success ...s are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will start  more...

Winning Over Difficult Customers ...p or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers asking questions, call for more information and acting in ways that satisfy their own needs. Seek out  more...

Better Public Speaking- A Low Stress Approach ...receive back, practical critiques and useful comments for each file you send. The sound files can be created on any computer and from a program every computer has in the Accessories section of the program list. You?ll send using your existing email program so no additional programs are necessary. A browser (either IE or Netscape) also is required, as well as an Internet connection. To reinforce  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...each you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search engines, so do not underestimate  more...

21st Century Professional Networking ...ommunications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion threads, online chats and where feasibile by telephone. The majority of the  more...

Introduction to ISO 9001:2000 ...w to address these requirements. We will take you through each point of the ISO 9001:2000 Standard, clarify what it means, how it fits into your organization and how it will affect your job. The Standard is clearly and simply explained. The course is packed with practical ideas that you will be able to put right to work in your organization. Interactive exercises familiarize you with the  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...umulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they pick a business that they are interested in learning about. For  more...

The Trump Way to Wealth ...isten right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic.How it works The Trump Way to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...ancial decision depends on whether you carefully consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told.  more...

Internet Explorer 7 Series ...oductions, Activities, and Simulations. audio accompanies each lesson page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows  more...

Turn Your Life Experience Into College Credit ... Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For What You Know Earn College Credit For What You Know! This course is designed for the lifelong learner who has a rich history of life experiences. You have participated  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) ... concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to protect their Windows 2003network environment. This training and area of expertise advances the student's knowledge base in this one aspect of the overall Certified Systems Engineer's requirements. This course material maps directly to Microsoft's  more...

Electronic Commerce - Security Issues This course is designed to give the student a good understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of  more...

OSHA Training & Certification Program Learn how to adminster the federally-mandated OSHA rules and earn a "Certified OSHA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA  more...

5S TRAINING ...e? No. The printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further.What are the  more...

Managing Difficult Patrons With Confidence! ...each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. Managing Difficult Patrons With Confidence! Dealing with difficult patrons is a never-ending topic among library staff, especially those working in public libraries. This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of  more...

Reaching Teenagers ...each out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you will complete projects that may be used to  more...

Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...

Planning a Windows 2003 Network Infrastructure - MCSE(70-293) In this newly released coursed you will learn about planning Network Infrastructure for a Windows 2003 server. This course is designed to teach you beyond the basics or beginning level about Microsoft's new Windows 2003 server software and how to plan the infrastructure of a netowrk. This course maps directly to Microsoft's MCSE certification exam 70-293. Included with this course are electronic  more...

Planning & Implementing an Active Directory Infrastructure (70-294) In this newly released coursed you will learn all you need to know about planning and implementing an Active Directory Infrastructure for your Windows 2003 network. In this new course, you will learn how to plan and implement Active Directory Services in your Windows 2003 Server environment. You will also learn how to plan and implement an Active Directory Infrastructure. You will also get a  more...

Designing a Windows Server 2003 Active Directory & Network Services Infrastructure (70-297) ...r your Windows 2003 network. This course is designed to teach the student about Designing Active Directory & Network Services Infrastructure for a Windows 2003 network environment. This training and area of expertise advances the student's knowledge base in this one aspect of the overall Certified Systems Engineer's requirements. This course material maps directly to Microsoft's MCSE required  more...

Cisco CCNA WAN Protocols HDLC, PPP ...e Point-to-Point Protocol (PPP), explains the function of each component in the encapsulation and session establishment. As you move through this unit, you will learn about the PPP frame format and associated configuration options, such as authentication, compression, error detection, multilink with PPP, and LCP. You will learn about the authentication process used by PAP and CHAP. You will  more...

Shipping with Dry Ice ...ctice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Description This course, "Shipping with Dry Ice", has been  more...

RCRA and DOT Refresher ...ctice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...