East Books

Arbitration International Center for Etudes ICE In Collaboration With Alexandria Center for International Arbitration Branch of Cairo Regional Center for International Commercial Arbitration Are Offering Arbitration Seminar Contents: 1. Arbitration & Alternative dispute resolution measures 2. Advantages of Arbitration 3. Arbitration Clause 4. Appointment of Arbitrators 5. Arbitration procedures more...

Accounting for Planning and Control Accounting for planning: o Master Budget and responsibility accounting o Budgets and Budgeting cycle o Advantages of budgets o Activity based budgets o Budgeting and responsibility accounting Accounting for control: o Responsibility and controllability o Flexible budgets and variances and management control o The use of variances o Static budget and flexible budget o Benchmarking and Budget more...

Quality Management The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content more...

Statistical Process Control SPC is a tool used to monitor a process during its operation in order to control the quality of the products while they are being produced, rather than relying on inspection to find problems after the fact. It involves gathering information about the product, or the process itself, on a near real-time basis so that the process attendant/engineer can take action on the process immediately an more...

Building Effective Work Teams This Program helps participants to: 1. Appreciate the role and significance of teams in modern organizations. 2. Improve their skills in dealing with team dynamics and problems. 3. Increase their leadership skills in achieving team objectives and helping members to gain job satisfaction. more...

General Management The course will guide you to accomplish the following objectives: 1. Understand the new concepts in management 2. Cope with the global changes 3. Convert your organization from the herarical structure to the flat shape 4. Utilize information technology tools in making and taking decisions 5. Build the stages of strategic management in your business enterprise 6. Create a strategic management more...

Customer Service The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers. Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones The certificate objectives is to more...