Online Edwards eLearning

Modeling and Analyzing Processes in Six Sigma ...as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and  more...

Essentials of Management Maintaining a Productive Workplace ... Eric Pullman, Icon's Customer Service Manager, and Julie Edwards and David Williamson, two of Icon's Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity.  more...

Value Chain Management Managing the Transition to a Value Chain ...ulation at the end of this unit, you will meet with Kathy Edwards, Regional Marketing Manager, and Keith Collins, Marketing Assistant at Icon International. You are about to be appointed Area Sales Manager for Icon's sales team. Icon is about to merge with an IT company, ITWare, which has its own software sales team. As Area Sales Manager, you will need to convince management that your team  more...