Quality Control Tools I This course provides an overview of the seven quality control tools that are called out in the ASQ Certified Calibration Technician body of knowledge. This is the first in an eight course series on the seven basic tools of quality as defined by Kaoru Ishikawa. more...
Organisational Communication : Harassment ...rassment can occur anywhere at work and it has a negative effect on everyone who works in an environment where it is tolerated. Even if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes more...
Presentation Skills : Writing your Presentation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation, more...
Presentation Skills : Your Delivery The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way more...
Face to Face Communications : Effective Questioning ...n open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, encourage participation, build empathy and check understanding. It also gives you the opportunity to practise and explore your questioning techniques. Developing excellent communication skills requires investment, but the payoff is a more...
Windmaster Case Study 7: Strategy Implementation ...gy and its complex and iterative nature. You will see the effect of implementation on activities and resources at a corporate and business unit level and how value chain analysis is a good place to start when considering resource allocation. You can explore how organisational structure can influence the effectiveness of a strategy and the factors that should be taken into account. You can more...
Process Analysis and Documentation ...riables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belong to Motorola. Candidates for Black Beltmore...
The Inbound Call Center ... will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history more...
Managing the Quality of the Customer Support Service Center ... management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare learners interested in the HDI Customer Support Specialist Certification, which is more...
Project Management Professional Quality Management Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional more...
Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order more...
Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, more...
Physical Layers In this module, we discuss some of the media access control (MAC) and Physical Layer characteristics of wireless LANs that are common to all wireless LAN products, regardless of the manufacturer. We also explain the difference between Ethernet and wireless LAN frames and how wireless LANs avoid collisions. more...
Troubleshooting Wireless LAN Installations In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds. more...
e-Mail and Browsing ... technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides different services that make communication lively and effective, such as e-mail, newsgroups, chat, conferencing, radio broadcasts, and so on. To be able to use any of the services provided on the more...
Paint Shop Pro Studio This course introduces you to various elements on the Paint Shop Pro Studio interface. You'll learn how to use Paint Shop Pro Studio for restoring and enhancing photos. You'll also learn to create greeting cards and caricatures. Finally, you'll learn about sharing photos over the Web/Internet. The course is intended for users with experience in using PCs and looking for using their PCs as more...
Paint Shop Pro 9 - Introduction This course introduces you to various elements on the Paint Shop Pro main window. You'll also learn how to import photos into Paint Shop Pro and use the Paint Shop Pro Browser window. You'll also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos. This course is intended for home user with an interest in digital photography more...
Macromedia FreeHand MX Part 4 This course build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. This course teaches how to use special effects including vector effects and raster effects. Bending, bloating, smudging, shadowing, and embossing objects are also covered. Participants also learn how to work with layers. Home-users, end-users. Participants should complete Macromediamore...
Adobe Illustrator CS2 Beyond the Basics ...effects used for illustrations, printing illustrations, and creating Web files of illustrations in Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and type effects in more...
Supply Chain Management - Building a Sustained Competitive Advantage This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and more...
Supply Chain Management - Using Models This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain. more...
Microsoft Exchange 2000 Infrastructure Design Part 1 ...needs and your network needs. The network topology has an effect on your Exchange 2000 design. The network needs to be examined to ensure that it meets the requirements for Exchange 2000. Exchange 2000 Servers implements routing of groups rather than sites. Because the new topologies supported by Active Directory include hub-and-spoke, mesh, and serial link, network planners will have to more...
Microsoft Exchange 2000 Infrastructure Design Part 1 ...needs and your network needs. The network topology has an effect on your Exchange 2000 design. The network needs to be examined to ensure that it meets the requirements for Exchange 2000. Exchange 2000 Servers implements routing of groups rather than sites. Because the new topologies supported by Active Directory include hub-and-spoke mesh and serial link network planners will have to consider more...
Supply Chain Management Using Models ...s, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
Learn To:
Identify factors that help in transforming the supply chain.
Identify more...
CIW Security Professional Operating System Security ...of NTFS permissions for files and folders.
Identify the effect on permissions on moving and copying files and folders on the same partition or across partitions.
Identify functions of the permissions associated with share points.
Set NTFS permissions.
Identify options for viewing file permissions using the ls command.
Identify options for changing file permissions using the umask and more...
IBM DB2 Universal Database V6 1--App Development ...ntain. Identify the transaction that produces a specific effect on a database. Identify the characteristics of type 1 and type 2 connections to a database. Identify which isolation level is necessary to ensure a specific degree of data integrity. Identify the input and output of a PREP statement using deferred binding. Perform the steps to precompile and bind an application using specific more...
IBM DB2 Universal Database V6 1--App Development Course Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming. more...
IBM DB2 Universal Database V6 1--Fundamentals ...ate an index with specific characteristics. Identify the effects of table check constraints given a CREATE table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data more...
Oracle PL SQL Procedures Functions Packages ...ariable within a package by using SQL*Plus. Identify the effect of the persistent state of a package cursor on dependent processor. Create the statement to remove a package. Perform the steps to start a debug session for a subprogram by using the PL/SQL Interpreter. Perform the steps to set a breakpoint by using the PL/SQL Interpreter in the Procedure Builder. Step through the code to more...
Exchange 2000 Infrastructure Design--Part 1 ...needs and your network needs. The network topology has an effect on your Exchange 2000 design. The network needs to be examined to ensure that it meets the requirements for Exchange 2000. Exchange 2000 Servers implements routing of groups rather than sites. Because the new topologies supported by Active Directory include hub-and-spoke, mesh, and serial link, network planners will have to more...
C Programming - Part 2 ...++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the assignment operate. Initialize objects. Convert data types. Identify the issues related to inheritance. Identify the effect of access specifiers on inheritance. Implement inheritance. more...
Brand Management Integrated Marketing ...y through appropriate channels, and manage your resources effectively. Learn To Identify the benefits of integrated branding. Identify the process for strengthening a shallow brand. Develop an integrated brand. Implement an integrated brand. Relate driver more...
Quality Management Quality Management Tools ...sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Learn To Identify the benefits of using flow charts. Sequence the steps for creating a histogram. Identify more...
Paint Shop Pro Studio ...os.
Improve the clarity of photos.
Remove the red-eye effect in photos.
Remove noise defects in photos.
Restore photos by removing scratches.
Create greeting cards using Paint Shop Pro Studio.
Create caricatures using Paint Shop Pro Studio.
Share your photos over the Internet.
Audience:
The course is intended for users with experience in using PCs and looking for using their more...
Oracle Database 10g New Features for Administrators Part 4 ...terprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers new features of Oracle Database 10g such as flash backup and recovery.
Learn To:
Identify features of the flash backup and recovery strategy.
Identify tasks that you perform when using the flash recovery area to simplify management of recovery-related files. more...
IBM DB2 Universal Database V6 1--Fundamentals ...ate an index with specific characteristics. Identify the effects of table check constraints given a CREATE table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data more...
IBM DB2 Universal Database V6 1--Fundamentals ...ate an index with specific characteristics. Identify the effects of table check constraints given a CREATE table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data more...
Moving from Technical Professional to Mgr Series Getting Started ...oles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager. Identify key differences between old and new management styles. more...
Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the more...
Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will more...
Paint Shop Pro 8 Part 2 Working With Images ...ious image editing techniques are covered - such as image effects, paint brush effects, image framing and photograph editing - as are the creation of images for the Web and the creation of animations. Learn To To match layer types with their functions. To create a layer on the Layer palette. To identify more...
Macromedia FreeHand MX Part 4 ...and MX curriculum. This course teaches how to use special effects including vector effects and raster effects. Bending, bloating, smudging, shadowing, and embossing objects are also covered. Participants also learn how to work with layers. Learn To To match effects with their functions. To apply a vector effect. more...
Macromedia FreeHand MX Part 3 ... apply strokes and fills. How to create text and use text effects are also covered. Learn To To identify Basic stroke attributes. To apply a brush stroke. To identify methods for applying basic fill colors. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 more...
Economics Basic Concepts in Microeconomics ...os. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a supply curve. Outline the main forms of Elasticity. Show consumption possibilities on a household budget line. State the relationship more...
Change Management Adapting to Change ...ent: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the factors that more...
Total Quality Management Implementation and Tools .... Identify the uses of a cause and effect diagram. Recognize how to construct an affinity diagram. Identify ways a priority matrix can assist in managing quality. Identify the steps in constructing a process and decision program chart. Simulation Overview: more...
Digital Video Editing This course introduces digital video editing using MGI VideoWave 5. Participants are shown how to transfer videos to a PC and how to edit and enhance these videos. The learner will be provided with step-by-step instructions to work with storylines and capture and edit videos. The learner will be shown how to output an edited video from VideoWave 5 to videocassette or DVD and how to publish a video more...
Managing Change Managing Yourself Through Change ...es. Your goal during this meeting will be to focus on the effect the merger will have on the sales team. Unit 3: Moving Forward (1 - 1.5 hours) Identify people a a s needs during the new beginnings phase of transition. Identify the four strategies for managing the new beginnings phase. Identify the three guidelines more...
Windows 2000 Planning Implementing Active Directories - Part 2 ...se provides students with the knowledge necessary to make effective decisions on the need for multiple domains and how to plan for the most effective administration model. It explains how to plan for replication to help the learner handle replication traffic and also covers both schema management and modification. L earn To: Plan for Multiple Domains. Plan Active Directorymore...
Supply Chain Management Building a Sustained Competitive Advantage ...of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations.
Learn To:
Identify the more...
Macromedia Flash MX Techniques Virtual Training Company's Flash MX Techniques tutorial is a great way for those with a working knowledge of the software to acquire more advanced skills. Rick Martin will guide you step by step through 10 complete projects, each covering a wide range of techniques to help you become more proficient with Flash MX. These include reproducing a fading text effect and creating a sliding menu. Work more...
Scanning for DTP This course aims to assist users who wish to include scanned images in DTP documents, by explaining the various parameters which effect image quality, giving guidance on setting up the scanner and monitoring the accuracy of results, and enhancing the raw materials with imaging processing software. more...
Vice for Patrol Covers prostitution - both street and Internet - massage parlors, scalping tickets, pornography sales, and liquor law violations from the standpoint of an officer on patrol in his community. This class teaches you what to look for and the elements of each
Vice for Patrol ( 2-hour Course )
If you have been a police officer for any length of time, you have probably seen your fair share of various more...
Advanced Graphic Design Course ... and the role of consistency, constancy, and the exposure effect are discussed, as well as how the creative process fits into professional working practices. In the assignment, you'll tackle an annual report design that enables you to put the principles of consistency and constancy into practice.
LESSON 3 Constructing Creativity Graphic designers as the blue-collar workers of the art world. more...
Color Correction Course ...oshop's Eyedropper tool and Info palette to measure color effectively.
Use target swatches to create calibration curves that accurately correct image colors.
Apply saved calibration curves to accurately linearize grayscale images and neutralize color images.
Identify specular highlights, diffuse highlights, midtones, shadows, and color casts in an image using measurement tools.
Perform more...