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Effective Training Seminars and Classes

From Contacts Plus

AT&T Certification for Managers ...teraction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision more...

Performance Management

...ies to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims of performance management. more...

Presentation

...effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world. This program is designed to improve more...

Project Management

Project management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning more...

Effective Meeting Skills

Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Conduct a productive, motivating meeting. Improve meeting quality and stay on agenda. Review key issues and ideas for effective implementation. Target Audience: Supervisors, project managers, and anyone else who conducts meetings at work more...

Coaching For Success

Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize more...

Business Writing Skills Program

...effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email. Business people are writing more today than ever more...

Communication Skills Program ...w to listen firstly and carefully in order to speak in an effective way, how to improve your communication skills and how to create a well communicating team which can benefit your organization. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: - Understand the communication definition and the importance of communication Skills. - more...

Problem solving and decision making

...Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. In this program, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in terms of more...

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Team building

...the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and supportive environment for goal setting. In more...

Crisis Management

...Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ™ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify more...

Cross and Up-Selling Techniques

Cross-selling and up-selling is a superb way to increase the value of a sale by suggesting an accompanying product. This course will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, more...

Customer Focused Selling Skills

Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key more...

Negotiation Skills

The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers more...

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with more...

Complain Handling and Resolution ...d to analyze customer needs and create customer value? So effective and efficient complaint management is essential to the provision of quality service and to establish and maintaining a harmonious and productive environment. This two days workshop explores the causes of such complaint, and suggests general and specific complaint handling strategies that people can use every day. How You more...

Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within more...

Selling Smarter Cross Up Selling Techniques ...more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and listened to. And they dona ™t want you to forget them once the sale is made. Two key objectives of this two days workshop are to help employees feel more comfortable and skilled in selling to their customers and to help them identify and address some of their more...

Prospecting For Leads ...erstand the importance of expanding a client base through effective prospecting. Learn how to use a prospect board to make you more successful. Identify target markets and target companies with the 80/ 20 rule in mind. Develop and practice networking skills at every opportunity. Develop, refine, and execute the art of cold calling. Program Contents: The importance of prospecting. more...

Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is more...

Human Resources Training for the non HR Managers ... yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline). How You Will Benefit, objectives: By the end of the more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management ...pace, organize your work flow, learn how use your planner effectively, and delegate some of your work to other people. This two days workshop will also help you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your paperwork and working on the a righta things. Get out of your mental rut. Think new thoughts about the more...

Negotiating For Results ... This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand how often we all negotiate and the benefits of good negotiation skills. Recognize the importance of more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop ...on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this two days workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Recognize the more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace ...ough non-verbal and verbal communication skills. Develop effective techniques for intervention strategies. Strengthen staff trust and morale. Become more confident of your ability to manage conflicts to enhance productivity and performance. Program Contents: The positives and negatives of conflict. Types of conflict. The Johari Window. The five stages of conflict. Your conflict more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start ...ise to new employees. Determine the critical elements of effective employee training. Establish the importance of having an employee handbook for new and long-term employees. Program Contents: Finding, hiring, and keeping good people. Building employee commitment. Fast-track orientation. Designing a successful orientation program. The commitment curve. Adult learning principles more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training ...tyles in the classroom. Understand the key principles of effective communication in a workshop setting. Use a variety of training techniques to stimulate participation. Develop a plan and prepare for an effective training session. Understand the different levels of evaluation and when to use each. Understand how and when to add fun and humor to your training session. Identify advanced more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills ...o the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. This workshop has been created to make core more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer ...ve been met at the end of a training session. Develop an effective training style, using appropriate training aids and techniques. Conduct a short group training session that incorporates these training concepts. Program Contents: Successful training programs. Adult learning principles. Learning styles. Training objectives. Effective trainers versus ineffective trainers. Training more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills ...ol that can determine how readable your work is. Develop effective business letters for tough situations. Discuss e-mail etiquette. Develop an appropriate writing style and format for your letters, business cases, and reports. Recognize standard ways of documenting materials. Program Contents: How to make your writing clear, concise, and correct. Types of words and when to use more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant ...nce on the job. Learn how to self-manage to become more effective and efficient. Improve your communications skills, including listening, questioning, and being more assertive. Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people. Program Contents: Personal Best, Professional Best. Putting Others at Ease. Distorted Thinking. The more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams ...gnizing and tapping into the twelve characteristics of an effective team. Promote trust and rapport by exploring your team player style and how it impacts on group dynamics. Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team. Develop strategies for dealing with team conflict and common situations. Understand how action more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor ...l identify key techniques to help you plan and prioritize effectively You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision. Program Contents: Adjusting to your role. A supervisora ™s responsibilities. Making plans. Setting goals. Leadership. The Situational more...

Conducting Effective Performance Reviews ... asking questions, for improved performance. Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere. Develop strategies for managing employee performance. Program Contents: The importance of performance appraisals. How to avoid stereotyping. Developing standards and goals. Documenting performance. Performance feedback more...

Building Better Teams ...m members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team. A critical element of this workshop is the Glen Parker Team Player Survey (PTPS), an 18 item self-assessment instrument that will help you more...

The Art of Making Meetings Work ...e the critical planning step that makes meeting time more effective. Identify process tools that can help create an open and safe forum for discussion. Develop and practice techniques for handling counterproductive behavior. Program Contents: The basics for effective meetings. The best and the worst of meetings. Holding productive meetings. Preparing for meetings. Agendas. Setting more...

Coaching Skills ...rformance. Demonstrate the behaviors and practices of an effective coach. Recognize employeesa ™ strengths and give them the feedback they need to succeed. Identify employee problems and ways you can help to correct them. Program Contents: Defining coaching. The two schools of coaches. Five critical coaching skills. Communications skills. Non-verbal communication. Johari more...

Dealing with Difficult People ...own attitudes and actions impact on others. Find new and effective techniques for managing negative emotions. Develop coping strategies for dealing with difficult people and difficult situations. Identify those times when you have the right to walk away from a difficult situation. Learn some techniques for managing and dealing with anger. Program Contents: Interactions with others. more...

From SETTEC

Supply Chain Management

With modern developments, the enterprisea ™s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The more...

Effective Operations Control

* Operations Integrity * Controls Principles & Set-up * Information Protection & Security * Controls Management Systems * Operation Performance Controls more...

Knowledge Management

...e light of knowledge management philosophy * Apply effective knowledge management skills in your organization * Personal growth as an effective leader * Better understanding of how to lead others towards effective decision making * Deepen personal insights on how to cultivate creativity in the organization * Manage relationships with others with effective more...

Negotiation Skills

The a Negotiation Skillsa Seminar enables participants to do better &achieve more in a variety of negotiating situations, as negotiation can smooth relations ,save you time ,money & gain you positive advantage. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa ™ teamwork, and answer written more...

Effective Business Writing

Upon successful completion of this workshop participants will be able to: * Select appropriate tone, style relevant to the nature of professional business writing. * Communicate clearly and effectively using letters, emails, faxes and memos. * Plan effective and organized short and long reports. * Write professional CV and cover letter. * Write proposals more...

Emotional Intelligence

The a Emotional Intelligencea Seminar enables participants to have self awareness about their own emotions, how to control it & how to motivate it (Intrapersonal).Also understanding othersa ™ perceptions through empathy & making effective relationships (Interpersonal). Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange more...

Effective Communication Skills

Communication and conversation are around us every day. In order to accomplish most things, communication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our childrena ™s teachers in order to best help them in more...

Organizational Development Change Management

* The objective of the Organization Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees. The Organization Development Seminar will help you to: more...

Management Supervision & Decision Making

The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making more...

Successful Sales Performance and Account Management

The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa ™ teamwork, and more...

Effective Waste Management

...Effective management of wastes and environmental risks is critical for the reduction of costs and prevention of harm to humans. In this course, you will learn how to: * Enhance your leadership and management skills * Extend those skills into the domain of environmental and waste issues * Balance the roles of an effective manager and use management systems to control tasks * more...

Effective Procurement Management

In every aspect of business Procurement management can save or waste money and it is the only way that Processes Required to Acquire Goods and Services from outside the Performing Organization. For Simplicity, Goods and Services, Whether One or Many Will Generally Be Referred to As a a Product In this course Procurement Management Is Discussed from the Perspective of the Buyer in the Buyer - more...

Managing Time & Surviving Stress

The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities. more...

Call Center Excellence

Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be more...

From Next Levels Consulting

Conflict Management ...e Other Side a Disagreeing Constructively -Creating an Effective Atmosphere -Neutralizing Emotions a Setting Ground Rules -Choosing the Time and Place -Creating a Mutual Understanding a What Do I Want? a What Do They Want? a What Do We Want? -Focusing on Individual and Shared Needs- Finding Common Ground a Building Positive Energy and Goodwill a Strengthening Your Partnership more...

Presentation Skills ...: Managing Hecklers -Flipcharts, PowerPoint, and Slides: Effective Visual Aids -People Who Can, Do: Preparation and Practice * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Everyone Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. more...

Team Building Skills ...c behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. -Identify team strengths and opportunities for improvement. Course Outlines -Joining Forces: What Makes a Team -The Communication Jungle: Understanding Different Communication Styles -Better Questions, Better Answers -Its Not What You Saya : more...

Communicating with Influence ... Relationships -How Long Is This Going to Last?: Running Effective Meetings -Stop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking -Know-It-Alls, Talkers, and Bullies: Managing Hecklers -Flipcharts, Power Point, and Slides: Effective Visual Aids * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s more...

Effective Marketing Communication ...ed and coordinated for consistency, good timing, and cost effectiveness. At this programs conclusion, participants should be able to use marketing communication to persuade potential consumers to buy our product or service. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Marketing communications and brand equity more...

Know Your Customer Understanding Buyer Behavior ...nd potential customers that will enable them to create an effective marketing program -Understand Consumer markets and consumer buying behavior to develop marketing plans -Know the complex interactions that influence purchase behavior N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What influences consumer behavior? a more...

Coaching for Managers ...f the manager to motivate their teams. Coaching is a most effective skill to be used on performance appraisal settings, as well as in cases of conflict management and when there is a need to improve an employeea ™s declining performance. By the end of the program, you will be able to: -Identify coaching contexts, principles -Understand coaching values -Understand how is this new a more...

New Supervisor Training - Making the Transition from Buddy to Boss ...to adapt to each. -Capitalize on personal style for more effective communication. -List tactics for dealing with difficult behaviors. -Develop an action plan to improve supervision skills. Course Outlines -Good Manager, Bad Manager: Which Do You Want to Be? -Building Personal Credibility: Understanding Different Communication Styles -Its Not What You Say: Rephrasing for Better more...

Effective Change Management ...s requirements & business objectives Course Outlines -Effectively communicate organizational changes to employees -Help employees help themselves during the phases of transition -Identify the emotional and psychological aspects of change and transition -Overcome resistance to change -Identifying indicators of resistance to change & types of resisters -Learn what is required of a leader more...

Stress Management ...rst A a Identifying appropriate situations a Creating Effective actions -Avoiding the Situation a The second A a Identifying appropriate situations a Creating Effective actions -Using Routines to Reduce Stress a Planning meals a Organizing Chores a To do list -Environmental Relaxation Techniques a finding sanctuary a Using music a Using humor -Physical Relaxation more...

Supervision Skills for Managers Coaching Counseling Delegating and Developing ...d how to coach each. -Capitalize on their style for more effective communication. -Delegate tasks to others. -Set SMART goals for themselves and others. -Provide constructive feedback and follow up on goals and workgroup targets with subordinates. -Counsel an employee who is not performing up to expectations. -Illustrate the impact of body language and vocal tones on communication. -List more...

Managing Difficult People ...how their attitudes and actions impact others. -Describe effective techniques for dealing with difficult people. -Discuss coping strategies for dealing with difficult people and difficult situations. -Identify times when they have the right to walk away from a difficult situation. -Employ techniques for managing and dealing with anger. N. B. Content can be modified (Customized) as per more...

From Quality Academy Egypt

Lead Auditor ISO 9001 (QMS)

...ld on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit, including simulated audit interviews and role play closing meetings. This course is certified by IRCA (The International Register of Certificated Auditors) and meets the training requirements only for individuals more...

From XTrack Egypt

Effective Communication This course will enable participants to adapt their communication stragteg to different situations with more focus on communication methods& styles. Program Contents: *Communication Model.*Guide to asking questions. *Guide to listening.*Social communication styles. *Communicating to different styles.*psychology applied the communication. more...

Multiplying sales with impact This course is designed for all sales people to enable them to be more confident, assertive, an professional in their communication with their customers. Program contents: *Assertive communication.*The 4 rules of Effective Communication. *Developing useful questions.*Assertive handling objections. *Assertive Commitment.*Full Assertive presentation *S & M sales multiplier Action plan. more...

Effective Negotiation The program helps participants to assess their own negotiation style learn to use a range of negotiation skills to be more effective in negotiations with one or more buyers. In addition, it teaches a range of tactics often used by buyers to use aganist the sellers. Program contents: *Negotiation styles analysis.*Negotitian skills & qualities. *Preparing & conducting negotiation session.*Buyers more...

Behaviour Based Selling this course goes beyond tradition selling to interpersonal focused selling by using micro marketing principles to profile the customers and be able to move customers through the adoption process and maintain long term profitable business program contents: pitfalls of traditional selling personality styles. adoption process & styles. Market Segmentation targeting the right more...

From Deep Impact Coaching

The Psychology of Excellence in Sales and Negotiations Workshop ...h you easy-to-learn techniques that are simple and highly effective. Most sales people appreciate that to generate a long-standing successful career, the ability to communicate effectively with people is of great importance. And yet, ita ™s so much more than that. Truly successful sales relationships are generated from mutually beneficial a win-wina ™ negotiations. Whata more...

NLP Diploma

...ou knew how to... Create compelling goals Establish effective rapport and improve personal and professional relationships Become more persuasive and influential Appreciate different thinking and learning styles Be adaptable and learn quickly and easily Overcome the effects of past negative experiences Boost your confidence and that of others Manage stress and be free more...

From Business Excellence Center - BEC

Lean Six Sigma Black Belt Course ... developing 6 sigma experts. The key role of the BB is to effectively lead project teams. Our program prepares your candidates to this. The lean 6 sigma BB program gives your candidates the skills and knowledge they need for the exceptional leadership of business process improvement projects. Upon completing each module of the training, participants immediately apply concepts and tools taught more...

From Deep Impact Coaching

Job Hunting Techniques Introduction: While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this one day workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started. more...

From Business Excellence Center - BEC

Lean Six SIgma Green Belt

...inually assist Black Belts towards institutionalizing the effective use of Lean Six Sigma technologies throughout their organization. Our program follows the Lean Thinking & DMAIC models; teaches soft skills along with the statistical tools required to effectively lead improvement projects and obtain bottom line benefits. The program consists of four modules. Practical application of more...

From Persona International

In-House Freelance Soft Skills Trainers Development Program ...nize Everything DiSC Facilitation Systema s Modules into effective solutions. You can tap into any of the pre-assembled Course Outlines to create a customized and personalized corporate training solutions on a number of topics, including communication, conflict, interpersonal effectiveness, management effectiveness, sales, and team effectiveness. Youa ll also learn how to build your own more...

From Key-kits

GISD GENERAL INDUSTRY SAFETY DIPLOMA

...troduction to Safety management system. 1. Benefits of effective Safety management system. 2. Elements of effective safety managements system. 3. Employees' involvement responsibilities. Hazardous prevention plan. 1. Engineering control. 2. Administration control. 3. Personnel Protective Equipments. 4. Safe work practices. Hazardous control plan. 1. more...

From Allied Consultants Group, ACG

Communication Skills ...determine whether you are successful in this area or not. Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective. This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level; it goes far more...