Instructor Led Effective Training in United States

Safety Manager Training Course ...ght on how to achieve or maintain OSHA compliance through effective safety management. The Safety Manager training course is Instructor Led and takes place in Denver, Colorado. Topics of discussion: - Introduction to OSHA - Employer/ Employee Rights and Responsibilities - How to read the Codes of Federal Regulations (CFR) - OSHA Recordkeeping Requirements - Documentation  more...

CPSM Certification Preparation Course ...ed supply chain. CPSM Certification Training Intense & Effective a Jack Quinn Solutions, LLC offers the most intense and effective CPSM exam preparation courses for the Certified Professional Supply Management (CPSM) exam offered by the Institute for Supply Management. Focused immersion provides participants with the knowledge to achieve results and pass the exams. CPSM Certification  more...

CPSM Certification Bridge Exam Preparation Course ...ed supply chain. CPSM Certification Training Intense & Effective a Jack Quinn Solutions, LLC offers the most intense and effective CPSM exam preparation courses for the Certified Professional Supply Management (CPSM) exam offered by the Institute for Supply Management. Focused immersion provides participants with the knowledge to achieve results and pass the exams. CPSM Certification  more...

CPSM Exam Prep for Exam 1 - Foundation of Supply Management This 1-day course prepares participants for success on Exam #1 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers the foundations of supply management including contracting and negotiation, cost and finance, international business, social responsibility, sourcing, and supplier relationship management. Each of these areas  more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply  more...

Train the Trainer Public Workshop Melville, New York - October 25 and 25, 2011. This interactive workshop is open to the public and is appropriate for both new trainers and trainers who have been in their position for a while but have not completed a formal train the trainer program. The two day program will cover the essentials of training design and classroom delivery. For more information, please send an email to  more...

Train the Trainer ...effective programs to support trainers with all levels of experience. We consult with you first on the types of training materials you are currently using and the experience level of your trainers. We custom design a train the trainer program to meet your exact specifications and needs. The final step is an interactive training and coaching session designed to help your trainers get to their  more...

Train the Trainer ...effective training. This workshop can be brought to your organization to support your business goals. The workshop runs for either 2 or 3 days depending on needs and class size. Your trainers will learn and Practice: Adult Learning Principles Instructional Design Techniques - Including Initial Needs Assessment, Developing Learning Objectives, Creating Agendas, Determining Appropriate  more...

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Supervisory Skills Workshop Improve the performance of your business by enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance  more...

Cascading Style Sheets ...ed cursors, links, and forms available in CSS to build an effective web page. You will also use cascading style sheets to design and develop efficient and effective websites. Cascading Style Sheets (Third Edition) is intended for the student who is an experienced developer of web pages and has some experience with HTML. Students should be comfortable creating web pages, writing HTML code, and  more...

Grammar Essential You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Upon  more...

Effective Business Writing ...nd persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Upon successful completion of this course, students will be able to: organize and write clear and concise email and instant messages that are appropriate to your company's  more...

Microsoft Excel 2007 Level 2 ...itive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft Office Excel 2007 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas. Course Objectives You will apply visual elements and advanced formulas to a worksheet to display data in various formats. Upon completion of the class the student will be  more...

Microsoft Access 2007 Level ...ta, writing advanced queries, working with macros, making effective use of forms and reports, and also by performing database maintenance. Upon successful completion of this course, students will be able to: restructure the data into appropriate tables to ensure data dependency and minimize redundancy write advanced queries to analyze and summarize data create and revise Access macros  more...

Microsoft Access 2007 Level 4 ... 2007 that dealt with local database management. However, effective database management calls for mastering the advanced administrative and collaborative features of Access. In this course, you will exchange data with other applications, automate business processes by using VBA code, and secure and share databases. This course is designed for students who have a thorough understanding of the  more...

Legal Office Procedures This course is designed to develop basic knowledge of the legal office assistant's clerical and practical duties required in the law office. Content includes scheduling, legal documentation, reception/client relations, and effective communications including the art of discretion.  more...

Los Angeles BLS CPR Class - Long Beach CPR Certification ...PR, use an AED, and relieve choking in a safe, timely and effective manner. The course is intended for certified or noncertified, licensed or nonlicensed healthcare professionals. Course Length: Approximately 4 hours Intended Audience Healthcare providers such as physicians, nurses, paramedics, emergency medical technicians, respiratory therapists, physical and occupational therapists,  more...

BLS for the Healthcare Provider - Orange County CPR Class ...PR, use an AED, and relieve choking in a safe, timely and effective manner. The course is intended for certified or noncertified, licensed or nonlicensed healthcare professionals. Course Length: Approximately 4 hours Intended Audience Healthcare providers such as physicians, nurses, paramedics, emergency medical technicians, respiratory therapists, physical and occupational therapists,  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

Supplier Assessment This 1-day Supplier Assessment program will help participants understand the key aspects of supplier capability. They will learn how to participate in or lead a supplier audit. Once developed, they will be able to apply the organization's assessment tool, and provide adequate feedback to suppliers on capability and areas for improvement. Topics covered include the value of an effective supplier  more...

Supplier Development ...overed include defining supplier development; examples of effective supplier development and evaluation systems; components of implementation activities; managing supplier performance; using the right measures to evaluate performance; value analysis; managing the feedback process; the continuous improvement model; supplier certification; how to continuously evaluate the quality of supplier  more...

Supplier Implementation ...er Implementation program defines the requirements for an effective implementation of a negotiated contract with a specific supplier. During this program, the participant will learn the various steps to follow when transitioning from an existing supplier or suppliers to a new supplier. Implementation at a multitude of company locations will be addressed. Checklists and formats will be provided  more...

Supplier Evaluation and Selection This workshop, which spans two consecutive days, addresses the process of setting effective evaluation criteria to select the best suppliers and the methods of selecting suppliers using a cross-functional approach  more...

Budgeting This 3-day elementary Budgeting course will cover the key areas of developing a budget and evaluating variances. Participants will learn to fulfill the key budget management and administrative tasks necessary for an effective budget process. Topics include understanding the purpose value of establishing budgets; types of budgeting; roles and responsibilities in the budget process; budget planning  more...

Conducting Technical Evaluations This 1-day Conducting Technical Evaluations can be presented to both purchasing and user communities, will focus on the process that should be employed in evaluating supplier proposals. The development of effective evaluation criteria will be discussed, and various types of procedures will be considered. Specific examples of poorly conducted and documented evaluations will be covered.  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Contract Modification Process ...n Process program we will demonstrate how to establish an effective change order/contract modification process; prepare, negotiate, evaluate, process and document contract modifications; and determine a price for contract changes that is fair and reasonable according to FTA Circular 4220.1(d). We will describe the roles and responsibilities required to ensure an effective modification process;  more...

Cost and Price Analysis ...ls of cost analysis techniques so they are better able to effectively evaluate supplier proposals and perform value analysis. We will define the concepts of price analysis, cost analysis, and best value. Examples of effective tools and techniques will be considered in the analysis of direct labor, materials, overhead, G&A costs, profit and profit margins. Learning curves and the sources of data  more...

Financial Analysis ...-day program we will discuss the reasons to accomplish an effective cost and price analysis. Participants will learn how to recognize, evaluate and negotiate elements of suppliers' costs and prices; and, develop skills to evaluate the financial viability and capability of potential or current suppliers. Information will be provided on how to investigate price trends and the impact of  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Managing Contracts With The Government ...ning resources to projects; understand the elements of an effective project plan; be able to discuss status of contactor's project/program plans. Areas to be covered include transitioning from the marketing phase; project or program management; assigning resources and budgets; developing a contract control or implementation plan; performance measures; managing progress and communications;  more...

Managing Suppliers This 1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Mastering the Supply Management Tools ...effectively complete the tasks of supply management, including cost and price analysis, market analysis, supplier financial analysis, and process improvement. This program will focus on providing the skills necessary to perform the work required to ensure that supply management activities are accomplished in a timely and sufficient manner. Upon completion of the program, participants will be  more...

Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to  more...

Teaming in Acquisition This program will demonstrate the value of the teamwork in acquisition today, citing numerous examples of effective teams in best-in-class companies. The process to develop, maintain, and improve high performance teams will be highlighted. Participants will receive feedback on their tendencies to emphasize team activities and the team process overall. Joint team objectives will be developed and  more...

Working With International Vendors ...ourse for you. In this 1-Day program, you ll learn how to effectively lead virtual teams, cross-border supply management, and all facets of business partnerships. Specific topics include how to: understand terms unique to international purchases; develop productive and cost-effective international vendor relationships; consider cultural influences on vendor performance; measure and optimize  more...

World-Class Procurement ...effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value analysis; establishing best practices;  more...

Police Liability Benefits strong How to avoid the pitfalls of police liability - what you don't know could hurt you. /strong Allegations of police misconduct frequently make headline news throughout the United States. Civil rights lawsuits against police are common and are likely to increase as our diverse society places more and more emphasis on individual rights. Attend this seminar and learn the skills you  more...

New Era of Estate Planning ...y and tears down the road - learn all the latest and most effective techniques for dealing with the uncertainty of estate planning in today's politically charged atmosphere. The estate tax may change, but your clients' peace of mind doesn't need to. Give your clients the security they need by helping them through the sensitive but necessary steps of planning. Don't miss out - learn to navigate  more...

Teacher Evaluations ...effective strategies for teacher evaluations and dismissals? /strong Attend this enlightening seminar and learn about the documentation requirements from both a legal and practical viewpoint. Find out how to effectively implement student performance into your evaluations. Our expert speakers will provide straight forward answers to your most pressing questions. Take advantage of this  more...

Foreclosure and Related Issues ... /strong Get the no-nonsense tips you need for fast and effective foreclosures and repossessions during this economically uncertain time period. At this up-to-date seminar, you'll find out how to stay afloat in light of increased foreclosures in Hawaii and throughout the nation. Register today to learn all the essentials - seizing assets, complying with laws and regulations, and dealing with  more...

Immigration Law and Employer Compliance: A New Era for Employer Liability ...effective strategies for navigating through immigration laws? /strong Join us for this innovative seminar and get up to speed on immigration law. Understand the intricacies of hiring temporary foreign workers and complying with work permit conditions. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle  more...

Litigation Skills for Legal Professionals ...effective litigation skills? /strong In civil litigation, paralegals and legal assistants perform critical functions related to the maintenance and organization of the case, especially relating to discovery issues. The importance of a properly educated and trained paralegal or legal assistant increases as the complexity and magnitude of a case increases. You'll benefit from this seminar by  more...

Workplace Investigations ...th practical guidance and actual experience in conducting effective workplace investigations. Don't wait - register now to make sure you stay on the cutting edge of your field. Benefits for You - Learn the essential elements of an effective investigation - Expert guidance on handling harassment complaints - Develop strategies for dealing with reluctant complaints - Successfully navigate  more...

Document Retention and Destruction ...vironment, you're asking for trouble if you don't have an effective record retention and destruction policy in place. And even if you do, standards are changing - have your policies changed with them? Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and regulatory standards. You will walk away with a  more...

Employee Discharge and Documentation Benefits strong When can flawed documentation be worse than none at all? /strong The stakes are high. Valuable management time can be compromised. Lawsuits are on the rise. Whether supervising one employee or dozens, handling discharge and documentation issues is often a manager's worst nightmare. What's more, courts and juries are providing a jolting wake-up call for those who fail to meet the  more...

Taking and Defending Effective Depositions ...ions can make or break your client's case. Knowing how to effectively take and defend depositions is key to a successful litigation strategy. Join us for this seminar and learn practical techniques for using depositions to achieve the one thing that matters most: winning your case. Our experts will let you in on the latest and most effective strategies for preparing witnesses and defending  more...

Bullying and Social Aggression ...bullying is a learned behavior that can be prevented, and effective bullying prevention programs are working in schools throughout the country. Attend this seminar and you'll receive helpful strategies for combating bullying and creating a culture that increases the positive forces in schools. Benefits for You - Define and spot the roles of the bully, victim and bystander - Identify the  more...

Teacher Appraisals and Dismissals ...effective strategies for teacher appraisals and dismissals? /strong Attend this enlightening seminar and learn about the new Tennessee Teacher Tenure Law and its impact on teacher appraisals. Find out how this new law changes teacher evaluations and how tenure is granted. Our seasoned professionals will provide practical answers to your most pressing questions about this significant change in  more...

Mitigation of Damage to Structures Adjacent to Construction Sites in Urban Environments ...effective strategies for mitigating damages to structures adjacent to construction sites? /strong Register today and stay abreast of the latest issues relating to mitigating damages to adjacent structures in urban environments. Our seasoned professionals will provide practical answers to your most pressing questions about building damages. You will get an inside look at how to respond to  more...

Understanding Land Records ...arn about sources of land information in California - Get effective techniques in creating a clear record - Navigate the process of creating and transferring interests - Don't be caught off guard - properly handle unusual records Learning Objectives - You will be able to review California real property sources and history. - You will be able to discuss legal descriptions. - You will be able to  more...

Discovery Skills for Legal Professionals ...effective strategies for navigating the discovery process? /strong Join us for this must-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the litigation team. And that's not all! This  more...

Document Retention and Destruction ...vironment, you're asking for trouble if you don't have an effective records and information management program in place. And even if you do, standards are changing - have your policies and procedures changed with them? Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and regulatory standards. You'll walk away  more...

OSHA's Recordkeeping Rules Benefits strong OSHA has been stepping up enforcement ... are you in compliance? /strong Attend this seminar and get up-to-date information on the latest OSHA regulations and other developments. In one day you will learn what to expect from an OSHA inspection and how records should be handled. You will also learn about the education and training requirements that are needed for employees. Listen  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to risks  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Workplace Investigations ...th practical guidance and actual experience in conducting effective workplace investigations. Don't wait - register now to make sure you stay on the cutting edge of your field. Benefits for You - Learn the essential elements of an effective investigation - Develop strategies for interviewing difficult witnesses - Discover how to write a bulletproof investigative report - Find out what you need  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to the risks  more...

Asperger Syndrome: Educational Strategies and Interventions ...he autism spectrum. You'll also gain tips on implementing effective intervention techniques. Now's the time to create the inclusive learning environment your students deserve - enroll today! Benefits for You - Gain a solid foundation for understanding Asperger's syndrome - Reduce behavior difficulties by designing innovative educational settings - Make your life as an educator easier by  more...

What We Say to Jurors and What They Hear: How to Stop Stereotyping Jurors and Start Talking to Them ...effective strategies for communicating with jurors? /strong Attend this cutting-edge seminar and get helpful strategies on jury selection. You'll gain a clear understanding of what we know about juries today. Meet the challenges ahead and find out what you need to know about opening statements. These are just a few of the valuable tips we'll discuss at this must-attend seminar. You'll acquire  more...

Employee Handbooks: Keeping Your Policies Up To Date Benefits strong How to avoid the pitfalls of employee handbooks - what you don't know could hurt you /strong Learn from experienced management-side labor and employment lawyers how to get the most out of your organization's employee handbook. We'll cover what state and federal laws say you must have in a handbook, what you ought to seriously consider for your handbook and what should not be  more...

Managing Absenteeism ...effective strategies for managing absenteeism in your company? /strong Join us for this innovative seminar and get up to speed on managing employee absences in Alberta. Understand the intricacies of attendance management. Get a handle on complicated issues surrounding human rights. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues  more...

Effectively Using the New Rules for Civil Discovery ...effective strategies for navigating the discovery process? /strong Attend this seminar and learn the basics of the discovery process in the British Columbia provincial and federal courts. You will receive valuable information pertaining to the entire spectrum of discovery in most types of litigation. This seminar will feature expert commentary from our distinguished panel that will showcase  more...

Negotiating Success ...of the negotiation process - Expands personal power for effective bargaining - Uncovers the value of understanding negotiation styles - Teaches how to create Range & Alternatives to best results - Provides a 5 phase approach for extra-ordinary outcomes - Reworks ability to deal with and diffuse conflict - Ignites passion for inspiring others to work toward win-win Who Should  more...

Creating Customer Loyalty ...the customer service process; Expands personal power for effective service; Uncovers the value of understanding customera ™s behavioral styles; Teaches how to turn negative interactions into positive events; Provides many tried and true insights for insuring more positive outcomes; Reworks ability to deal with and diffuse conflict, and Ignites passion for inspiring others to be  more...

Situational Frontline Leadership ...e both parties are mutually influential; Understand how effective leadership can provide high levels of performance and employee satisfaction; Transfer newly learned skills to partner with their people on a journey that can transform basic beginners into Self-Reliant Achievers Who Should Attend? Managers with one or more direct reports; First-time managers; Long-time managers  more...

Drug Testing in the Workplace and Rehabilitation of Workers ...effective strategies for drug testing in the workplace? /strong Register for this information-packed seminar and get a win-win approach to drug testing in the workplace and rehabilitation of workers. Hear about the latest trends in drug testing programs and privacy issues. Get all your toughest questions answered regarding the impact of human rights legislation on drug testing. Find out how  more...

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You ...ployment lawsuit - without even realizing it? The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to avoid legal troubles  more...

Strategies to Assess and Treat Children With Behavioural and Attention Disorders ...effective strategies for treating children with behavioural disorders? Join us for this must-attend seminar and get practical insight on assessing and treating children with behavioural and attention disorders. Gain winning strategies for navigating the various stages of a child's emotional development. Get practical advice on using naturopathic medicine to help address behavioural issues in  more...

Appellate Practice: A View From the Bench ...effective strategies for appellate practice? Register for this information-packed seminar and get a win-win approach to succeeding in appeals court. Hear about the latest issues in jurisdiction, finality and standards of review. Get all your toughest questions answered regarding writing a successful brief. Find out how you can prosper in spite of complex laws and changing legal standards.  more...

Fully Funded vs. Self-Funded Health Benefits: Which Option Is Best for Your Organization? ...ative seminar and get up to speed on the components of an effective benefit strategy. Understand the intricacies of HRAs, FSAs and HSAs. Get a handle on the risks and potential rewards of self-funding your health plans. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical  more...

Managing Challenging Behaviours for Students With Autism Spectrum Disorders ...nsory processing challenges may affect behaviour and hear effective strategies for supporting the sensory needs of children with ASD. We'll discuss the differences in development of social play between typically developing children and those with ASD. Discover practical strategies you can use to help children meet their maximum social potential and have positive peer interactions. Register  more...

Standardized Field Sobriety Tests ...effective strategies for dealing with SFSTs? Attend this cutting-edge seminar and get helpful strategies on handling ethical issues in sobriety tests. You'll gain a clear understanding of the historical development of standardized field sobriety tests. Meet the challenges ahead and find out what you need to know about cross-examinations of the arresting officer. Enhance your understanding of  more...

Breaking Down the Short Trial Program ...effective strategies for navigating through the short trial program? Attend this enlightening seminar and stay abreast of the latest issues relating to the short trial program in Nevada. Our seasoned professionals will provide practical answers to your most pressing questions about judicial ethics. You'll get an inside look at how to respond to confusing issues surrounding short trial  more...

Training for Supervisors: How to Limit Liability for Employment Issues Are you asking for an employment lawsuit - without even realizing it? Supervisors increasingly are expected to have not only operational expertise, but also the ability to manage and respond to personnel issues such as employee requests for leave or accommodation, poor employee performance and absenteeism. Although supervisors typically have received training in their operational areas, they may  more...

Low-Impact Development and Storm Water Management ...effective strategies for low-impact development? Attend this enlightening seminar and stay abreast of the latest issues relating to low-impact development and storm water management. Our seasoned professionals will provide practical answers to your most pressing questions about land use trends that impact water quality. You'll get an inside look at how to respond to confusing issues  more...

Media Relations for Government Officials ...effective strategies for interacting with the press? Register for this seminar and get strategies on how to effectively, ethically and legally interact with the news media. You'll get an inside look at how to respond to confusing issues surrounding public records and open meeting laws, as well as a host of other legal and practical issues. Attend this seminar and you'll get perspectives on  more...

Internet Researching for Paralegals ...effective Internet research tips for paralegals. Find out how to be the one your attorney or firm relies on. In our fast-paced legal world, we're often asked to find information about someone or something - usually at a moment's notice. Attend this seminar and get the practical tips you need to be an effective Internet researcher. Get a firm grasp of how to research public records, including  more...

How Design Documents Can Prevent or Cause Construction Claims Stop construction claim nightmares in their tracks - get on the right track from the start. Join us for this must-attend seminar and gain a clear understanding of the relationship of design documents to construction claims. Gain winning strategies for navigating the labyrinth of risk management issues. Solve your toughest problems regarding claims without worry. Avoid problems down the road by  more...

Payroll Management ... In today's competitive environment, the ability to effectively, economically and lawfully manage your company's payroll and leaves is paramount. You must stay current on the latest laws and trends - including Employment Standards Act issues - to keep labour costs down and consistent with legal requirements. Attend this seminar and get the essential guidance and insight you need to  more...

Understanding California's Public Construction Bidding Process ... understand how public entities can achieve efficient and effective use of your tax dollars on public construction projects then this seminar is for you. Register today to make sure you stay current and stay in compliance! Benefits for You Explore the documents commonly included in an invitation for bids Discover how the competitive bidding process works Take advantage of preferences  more...

How To Write A Response-Producing Sales Letter ...Can t Afford to Make - Did you know that the single, most effective piece of advertising ever created is a direct mail sales letter? That s right. No bells. No whistles. No audio or video. Truth be told, the letter didn t even make a terribly good offer. But the copy told a great story that connected with the reader and got them to act. What about your sales letters? How well does your copy  more...

Internet Tax Research Internet Tax Research - Find out how to be the one your organization relies on. In our fast-paced accounting world, we re often asked to find information about state and federal tax issues sometimes at a moment s notice. Attend this teleconference and get the practical tips you need to be an effective Internet researcher. Get a firm grasp of how to research legislative history and case law.  more...

Collaboration in the Classroom: Implementing Effective Co-Teaching Arrangements ...Effective Co-Teaching Arrangements - Students with special needs are increasingly being served in general education classes and more and more educators are being asked to co-teach to meet those diverse needs. However, though co-teaching continues to be used as a service delivery option in the inclusive classroom, many educators report that they are unfamiliar with the strategies necessary to  more...

A Practical Approach to Developing a Wellness Program A Practical Approach to Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and  more...

What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program ...the Leadership in Energy and Environmental Design program effective in 2009. Starting soon after its release, USGBC will focus rating and certification using this latest version and rapidly move away from the multiple products of the past. Since this is the first reworking of LEED since mid-2005 and represents a major overhaul compared to the initial release of LEED in 2000, this material is  more...

Substance Abuse Self-Mutilation and Suicide Recognition and Intervention Strategies for Students Who Are at Risk ...effective intervention strategies for at-risk students. Attend this cutting-edge seminar and learn about substance abuse intervention and treatment options. You ll gain a clear understanding of how to address self-injury in adolescents. Meet the challenges ahead and find out what you need to know about at-risk assessments and the legal duties of school districts. These are just a few of the  more...

Buying and Selling a Business and Business Valuations Ensure nothing gets overlooked get on the road to success in business sales, purchase and valuation. Join us for this innovative seminar and get up to speed on structure issues. Understand the intricacies of purchase and sale agreements. Get a handle on complicated issues surrounding closing documents. Avoid problems down the road by protecting yourself and your company find out exactly what  more...

Attaining Strategic Goals through Projects ...t we prioritize, fund, oversee and evaluate our projects. Effective PPM ensures that we do the right projects at the right time. The Project Management Office (PMO) can be a powerful influence in keeping each project on track. An effective PMO ensures that projects are well planned, promotes effective project management practice and keeps management informed of current status. Through  more...

Seven Ways to Energize Project Portfolio Management The Challenge Every enterprise invests resources (money; time) in projects and every enterprise has a process through which those projects are selected and funded. But where did that process come from? Does it serve the best interests of the enterprise? Are all funded projects fully aligned with current Business Strategies? Are the cost, return and risk known for every project? Is there a  more...

Using Project Portfolio Management to Maximize Project Value The Challenge Every enterprise invests resources (money; time) in projects. And everyone wants project success, but that success sometimes can prove to be elusive. Why do so many of our projects run into trouble? Are we really getting the value out of our projects that we intend? Are we even choosing to fund the right projects? Do all of our projects support the business strategies of the  more...

Design and Implementation of the Next Generation PMO ...tant investments that your organization has ever made. An effective PMO can generate an 80% ROI, reduce project cycle time by 20%, and increase successful project delivery by over 30%. Design and Implementation of the Next Generation PMO gives you the best practice, tips, tools and techniques that can bring you to that level of performance and more. In addition, you leave with part of the work  more...

PageMaker 7.0 Level 3 (Windows) ...ted layouts more efficiently. This includes learning more effective ways to work with graphics and type, as well as techniques to establish trapping in a document so colors print the way you want. In addition, you will learn techniques for working with long documents, such as linking documents together in a book and creating a table of contents and indexes. Lastly, you will learn to easily  more...

Fast Track to Enterprise JavaBeans 3.0 (EJB3) and the Java Persistence API (JPA) on the JBoss@Application Server ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

Fast Track to Enterprise JavaBeans 3.0 (EJB 3) on the JBoss Application Server ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

Fast Track to Enterprise JavaBeans 3.0 (EJB3) and the Java Persistence API (JPA) ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

Fast Track to Enterprise JavaBeans 3.0 ( EJB. 3) ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

Revit Architecture 2008 Advanced ...ing studies and provides an in depth look at Worksets for effective project collaboration and data sharing within the Revit family of products. Students will also learn how to create and import site information into their models and add structural components. This course is intended for students who have completed Revit Architecture Fundamentals and Intermediate training and are ready to  more...

Managing Managers Why a program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your  more...

Managing Generation Y In this course, students will learn about the different generations that are currently in the workplace and examine the differences in their world views. Students will gain an understanding of how Generation Y employees perceive their work environment, the reasons behind these perceptions, and effective ways to interact, work with, and motivate Generation Y employees. You can get a complete list  more...

Manager To Leader (leadership development) ...se students will learn what skills are necessary to be an effective leader. Students will also examine the concept of the ideal leader and which factors contribute to successful leadership. They will learn how to identify and utilize different types of power and how to successfully transition into a leadership role. You can get a complete list of other Leadership Development classes at  more...

Interviewing and Hiring ...the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify competencies  more...

Effective Time Management Time is a form of currency, and the ways that we talk about it illustrate its value: we say a Time is money,a and a My time was well spent,a or a It's a waste of time.a Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct  more...

Effective Business Writing Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.  more...

Effective Presentations Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to  more...

Autodesk Navisworks 2011 Essentials ... geometry from cross disciplines into one scene to enable effective model reviews. Through a hands-on, practice-intensive curriculum, students acquire the knowledge needed to review and markup the model, use TimeLiner, Animator, Scripter, and Presenter, as well as the Clash Detective tools within NavisWorks. Using the functionality of the Autodesk ® NavisWorks ® Review, Simulate,  more...

ADO DOTNET Using VB DOTNET ...lize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. The course opens with an overview of ADO. NET and its relation to previous Microsoft data access technologies, including ADO. It includes a discussion of ADO. NET architecture, main interfaces and classes,  more...

ASPNET Using VB DOTNET ...an introduction to caching in ASP. NET, which provides an effective mechanism for optimizing the performance of your ASP. NET application. Diagnostics and debugging are covered, including the use of tracing and performance counters. The architecture of the HTTP pipeline is described, including handlers and modules. The use of ASP. NET and ADO. NET for accessing databases is covered. Web  more...

DotNET Tuning Debugging and Optimization ...ms, Web services, and XML. The case study can serve as an effective vehicle for review or gaining exposure to these technologies, and so can be suitable for project leaders and architects who need a good understanding of .NET but may not have the time to take a complete curriculum of courses. This course is practical, with many example program that demonstrate effective debugging and  more...

Guide to Project Portfolio Management Implementation ...n their organization. After reviewing the fundamentals of effective PPM, participants evaluate current PPM practice, find ways to make significant improvements and determine the steps needed to reach a higher level of PPM maturity. The end result is that participants are much more likely to have a successful PPM software implementation. Guide to Project Portfolio Management Implementation is  more...

Project Templates - Power Tools for the PM ...ble for the burden. In fact, templates are among the most effective tools that any PM can find. When well-designed and properly used, templates actually SAVE time and greatly improve the probability of project success. How can this be? The Solution Dr. Gary J. Evans PMP has over the past several years constructed one of the best PM template libraries on the planet. These templates are  more...

Effective Expectations Management The Challenge In the final analysis, our claim to project success depends largely on the degree to which we have met the expectations of our stakeholders. It has become clear that mastery of the identification, management and satisfaction of stakeholder expectations is of primary importance if we are ever to have reliably successful projects. But how can this be accomplished? How are we to know  more...

Controlling Project Risk - Managing Threats and Promoting Opportunities The Challenge Every project has issues. Issues are threats to a project that have materialized, and they can drain a project team of needed energy and time. Experience has shown us that proactive management of project risk can reduce the incidence and severity of issues by up to 90%. Every project has opportunities. When found, opportunities can lead us to lower cost, savings in time, higher  more...

Project Management for the Business Manager .... All topics include field-proven best practices that are effective in any project setting. Participants learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risks, control costs and more. The format is truly multimodal, with a mixture of exercises, group discussions and lecture. Whether new to Project Management or building on existing  more...

The Core of Project Management Scope, Time, Cost and Delivery ...s with supplemental, field-proven best practices that are effective in any project setting. Students are shown how to establish project control through careful scope definition and management, led through development of a detail budget, shown how to build a resource-loaded schedule that supports accurate status and forecasting, and brought through an exercise in thorough planning for rollout  more...

Essential Project Skills for Teams The Challenge The project team is the engine that cranks out the work of the project. But they can do much more. By understanding the basics of defining a project plan and managing schedule, scope and risk, project team members can contribute more fully to the successful execution of projects. By applying Key interpersonal management skills, team members can manage or even prevent many of the  more...

Project Management for Teams ... product and executes delivery to the customer. But truly effective teams do much more. They fine tune estimates to ensure that project budget and schedule are realistic. They help the customer to define quality and then build that quality into the product. They are intent on delivering accurate status reports. They understand the need to control scope, ensuring that all proposed changes get  more...

Foundation in Project Management ...re supplemented with field-proven best practices that are effective in any project setting. Students learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risk, control costs, deliver meaningful status reports and more. The format is truly multimodal, with a mixture of exercises, simulations, group discussions, individual discovery and  more...

Project Management for Technical Professionals ...re supplemented with field-proven best practices that are effective in any project setting. Students learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risk, control costs, deliver meaningful status reports and more. The format is truly multimodal, with a mixture of exercises, group discussions, individual discovery and lecture. Every  more...

Effective Project Management ...arned. Where can we find such training? The Solution Effective Project Management provides three days of practical, hands-on training in core project management concepts and techniques. The course extends PMBOK ® concepts with supplemental, field-proven best practices that are effective in any project setting. Students are shown how to write a convincing project charter, establish  more...

Project Management Fundamentals (project managment) ...s with supplemental, field-proven best practices that are effective in any project. Students are shown how to write a convincing project charter, establish project control through careful scope definition and management, report status, eliminate issues through risk management, control costs, promote great communication and much more. The format includes a mixture of exercises, group  more...

Project Management Overview for Managers .... All topics include field-proven best practices that are effective in any project setting. Participants are shown how to structure a project, establish and manage scope, create an effective schedule, identify and manage risks, control costs, manage to the triple constraint and more. The format includes a mixture of group discussions, exercises and lecture. Whether new to Project Management or  more...

Reaching Your Strategic Goals Getting the Most out of Projects ...Management Office (PMO) can have a dramatic impact on the effectiveness of project execution by promoting effective project management process and ensuring that projects receive much needed oversight and support. Studies have now shown that formal project management practice, when properly implemented and supported, is a primary determinant of consistent project success. Reaching Your Strategic  more...

Implementing Practical Project Portfolio Management ...n their organization. After reviewing the fundamentals of effective PPM, participants evaluate current PPM practice, design a more effective PPM practice, and determine the steps needed to reach a higher level of PPM maturity. The ratio of exercise to lecture is very high with the result that participants actually begin the work of redesigning PPM in their environment. Implementing Practical  more...

Executives Guide to Project Portfolio Management The Challenge Project Portfolio Management (PPM) is the primary business process that underlies execution of an organization's business strategy. How can this be? Simple: We implement strategy through projects, and PPM is the process behind project selection and prioritization, funding, oversight and evaluation. Are your projects delivering the business value you expect? If not, chances are that  more...

Essentials of Project Portfolio Management ... "Does it exist?", but rather "Is the current PPM process effective?" Given that PPM is essential to carrying out Business Strategy, there is every reason to want an effective PPM process. So what does it take to make this happen? The Solution PPM is a business process of some complexity and with many participants. This1 day course explains what PPM is and provides examples of the processes  more...

What Project Portfolio Management Can Do for Your Business The Challenge Formal projects are an enormous and important investment. But consider these questions: Are you confident that you are getting the most out of every project dollar? Do all of your projects fully support your business strategy? Are you certain that your projects actually deliver the Business Value they are supposed to? If not, how much of a return are you getting on your project  more...

Fundamentals of Strategic Planning The act of planning is often times just as significant as putting those plans into action. This course teaches students how to create effective planning strategies, identify issues that may derail planning, and define strategic values. You can get a complete list of other Leadership Development classes at http://www.wintrac.com/courses/coursesleadev.asp  more...

Employee Initiative How to Make It Happen (leadership development) Many managers complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees  more...

Managing Innovation and Creativity Businesses are constantly looking for innovative ideas that will put them one step ahead of their competitors. In order to arrive at a truly new idea, a team leader or manager must understand how to manage the innovation process. This course offers effective managerial strategies that address the organizational aspects of managing a creative team, supporting that creativity, moving an idea to  more...

Practical Leadership Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. You can get a complete list of other Business Skills classes at  more...

Coaching Essentials As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,  more...

Managing Project Teams You want to create and maintain a successful team. Learning how to effectively manage a team is the first step to realizing your goal. In this course, you will determine how to manage the team so that it remains effective. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Introduction to Web Services Development Descriptive Language, use of UDDI registries and the conversion of JavaBeans and EJBs to Web Services. All aspects of this class will illustrate the architecture and design of an efficient and effective SOA environment. You can get a complete list of other Soa classes at http://www.wintrac.com/courses/coursesSoa.asp  more...

Introduction to Enterprise Service Bus This course will provide each participant with an introduction to the capabilities, features and abilities of Oracle Enterprise Service Bus for managing and deploying processes. ESB functions and capabilities, Service Component Architecture, communication methods, define the role of SCA components, discuss ESB communication patterns, depict use of business rules, human tasks, state machines and  more...

Introduction to Business Process Modeling This course will provide each participant with an introductory understanding of the role of Business Process Execution Language (BPEL) and its role for modeling corporate workflows and SOA processing. This course will focus on the usage of business process models, the role of BPEL and BPEL4WS, vendor product support, integration of WSDL and other XML standards, BPELWS partner concepts, stateful  more...

Linux Trouble shooting This course is designed to give the Linux system administrator an in-depth look at common and not so common Linux system problems. Linux system problems explored in this course are frequently encountered with the administration of Linux Systems. This course takes the approach to troubleshooting with a "break-fix" philosophy, 25% lecture, and 75% lab intensive content. Lab exercises contain a pool  more...

Effective Facilitation Skills ...Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation  more...

Oracle9i Database Performance Tuning This course presents techniques for finding performance or configuration problems within the Oracle database and solving those problems. Manual techniques as well as those employing the specialty Packs within Oracle Enterprise Manager are considered. Workshop exercises allow participants the opportunity to examine the internal operation of an Oracle instance, isolate problems, test possible  more...

Oracle Database 11g- Advanced PL SQL Programming & Tuning ... book will give attention to three fundamental pillars of effective implementation of PL/ SQL applications. The PL/ SQL programming language is at the core of most Oracle database applications. First, we will explore the advanced features of the language which allow powerful and effective database applications to be built. Next, we will discuss performance tuning techniques which allows these  more...

Introduction to Enterprise Architecture This one day course provides a comprehensive introduction to the discipline and methodology of Enterprise Architecture (EA). The course is designed for architects and team leads who are new to EA. It will provide the high level concepts behind EA, its value proposition within enterprises, and an understanding of how to apply EA in practice. It will also discuss the various roles and  more...

Fast Track To EJB 3.0 and the JPA Using Glassfish ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

Fast Track To EJB 3.0 Using Glassfish ...(Plain Old Java Object) based development, and provide an effective technology for creating distributed, transactional components, and for mapping relational data to an object schema. This course provides thorough coverage of the EJB3 technology - presented in a clear and effective manner. It starts with the basic concepts and APIs of EJB and then continues on with complex topics such as  more...

ADO DOTNET for Web Applications Using C# ...lize its tremendous database manipulation powers to build effective database applications for the Web. The course includes a major case study demonstrating the use of ADO. NET and ASP. NET in a realistic setting. It is current to .NET 2. 0, Visual Studio 2005 and SQL Server 2005. For students pursuing MCTS certification, the course provides helpful preparation for Exam 70-528: Microsoft  more...

Microsoft Office Excel 2003 - Level 2 In Microsoft ® Office Excel 2003: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft ® Excel 2003 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas. You can get a complete  more...

Excel 2003 Charting and Organizing Data (Model 2001) In Microsoft ® Office Excel 2003: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft ® Excel 2003 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas. You can get a complete  more...

Microsoft Excel 2004 for Macintosh - Level 2 In Microsoft ® Excel ® 2004 for Macintosh: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft ® Excel 2004 for Macintosh to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas.  more...

Presentations 9.0 Introduction Students will learn the basic skills necessary to begin creating effective slide shows in Corel Presentations 9. 0. You can get a complete list of other Desktop Application Software classes at http://www.wintrac.com/courses/coursesdesktop.asp  more...

ADONET Using Visual Basic ...lize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. It is current to .NET 2. 0, Visual Studio 2005 and SQL Server 2005. The course opens with an overview of ADO. NET and its relation to previous Microsoft data access technologies, including ADO. It includes  more...

ADONET Using Oracle and C# ...lize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. Both Windows and Web front-end user interfaces are presented, and there are corresponding parallel tracks in the case study. The course uses Oracle as the database and includes coverage of the Oracle Data  more...

ADO DOTNET Using VB DOTNET ...lize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. The course opens with an overview of ADO. NET and its relation to previous Microsoft data access technologies, including ADO. It includes a discussion of ADO. NET architecture, main interfaces and classes,  more...

ADONET Using C# ...lize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. It is current to .NET 2. 0, Visual Studio 2005 and SQL Server 2005. The course opens with an overview of ADO. NET and its relation to previous Microsoft data access technologies, including ADO. It includes  more...

Microsoft Office Access 2007- Level 4 (Second Edition) ... 2007 that dealt with local database management. However, effective database management calls for mastering the advanced administrative and collaborative features of Access. In this course, you will exchange data with other applications, automate business processes by using VBA code, and secure and share databases. You can get a complete list of other Desktop Application Software classes  more...

Microsoft Office Excel 2007- Level 2 (Second Edition) In Microsoft ® Office Excel ® 2007: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft Office Excel 2007 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas. You can get a  more...

Microsoft Office Excel 2008 -Level 2 (Macintosh) In Microsoft ® Office Excel ® 2008: Level 1 (Macintosh), you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft ® Office Excel ® 2008 to streamline and enhance your spreadsheets with templates, charts, graphics, and  more...

ESTIMATING AND RISK MANAGEMENT Software projects present their own unique set of characteristics and concerns, including development costs, speed of completion, quality and reliability. Mastering best practices estimation and risk management techniques is critical if one expects to deliver projects on time and within budget. This workshop not only helps students become more proficient at estimating the parameters of a projecta  more...

Recruitment Interviewing Workshop ... offer. It demonstrates how to screen resumes, how to use effective interviewing techniques and how to assess candidates. It also discusses legal constraints. The workshop develops skills in individual and team activities and provides opportunities to refine interviewing skills in role-play exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Problem Solving and Decision Making Workshop Success in todaya ™s rapidly changing and competitive environment depends upon being able to sort and analyze information, rapidly assess a situation, and come up with correct and timely solutions and decisions. However, todaya ™s professionals are often overwhelmed by a mass of information from many sources. This workshop explains how to distinguish between important and less important  more...

Managing Generation Y (New) In this course, students will learn about the different generations that are currently in the workplace and examine the differences in their world views. Students will gain an understanding of how Generation Y employees perceive their work environment, the reasons behind these perceptions, and effective ways to interact, work with, and motivate Generation Y employees. You can get a complete list  more...

Manager To Leader ...se students will learn what skills are necessary to be an effective leader. Students will also examine the concept of the ideal leader and which factors contribute to successful leadership. They will learn how to identify and utilize different types of power and how to successfully transition into a leadership role. You can get a complete list of other New Manager Development classes at  more...

Delegation Skills-Perfecting the Hand-off ...Effective delegation is one of the most important processes behind a successful organization. In this day course, students will learn the definition of delegation, difficulties that can arise with delegation and ways to overcome them, the benefits of effective delegation, and how to implement a successful delegation process. You can get a complete list of other Leadership Development  more...

Delegating for Growth (leader) ...effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list  more...

Creative Problem Solving ...rn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also  more...

Conflict Management Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone  more...

Communication Skills for Technical Professionals ...e able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the  more...

Communication Skills for Emerging Leaders Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various  more...

Coaching Conversations Successful coaching sessions can provide employees with increased motivation and a greater dedication to organizational goals. This course teaches students the most effective ways to conduct coaching sessions and how to utilize coaching for career development, performance improvement, and training management. You can get a complete list of other Leadership Development classes at  more...

Introduction to Rational Functional Tester v7.0 This introductory course is designed to familiarize testing professionals with the basics of the IBM ® Rational ® test automation tools for use in testing Javaa and Web applications. This seminar will illustrate how testers can build, enhance, and maintain scripts in a full-function Java Integrated Development Environment (IDE) that integrates with the IBM ® Rational ®  more...

What Good Managers Do - The First 100 Days ...effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an  more...

Creating and Maintaining Life Balance How has stress affected you in the past? Have you had to take time away from work or your family because you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life. Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the amount of stress you encounter on a daily basis. In this course, you will learn ways of  more...

Effective Management ...d to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an  more...

Pragmatic Use Case Writing ...ure. This 2-day course achieves a focused goal of writing effective, readable use cases to describe the user-centric, behavioral requirements of a software system or business workflow. This course is structured around a problem-driven approach, and students will learn use case techniques and concepts in a "just-in-time" manner, emphasizing the meaning and relevance of each technique and not  more...

T-SQL 2005 WITH ADVANCED TOPICS ...e language of SQL Server. Then, you'll learn how to build effective views, stored procedures, triggers, and user-defined functions using Transact-SQL. You'll learn about the new enhancements to the Transact-SQL programming language including improved support for error handling and hierarchical queries, and how programmers can now use .NET languages like C# and Visual Basic to build database  more...

WRITING T-SQL QUERIES IN SQL SERVER 2005 ...e language of SQL Server. Then, you'll learn how to build effective views, stored procedures, triggers, and user-defined functions, using Transact-SQL. You'll learn about the new enhancements to the Transact-SQL programming language including improved support for error handling and hierarchical queries, and programmers can now use .NET languages like C# and Visual Basic to build database  more...

PROGRAMMING DATABASES WITH MICROSOFT SQL SERVER 2000 - LEVEL 2 This course shows you how to build effective views, stored procedures, triggers, and user-defined functions, using Transact-SQL (T-SQL), the programming language of SQL Server. You'll also learn how to take advantage of SQL Server's tools for maintaining, securing, and tuning your databases. You can get a complete list of other Sql server classes at  more...

Advanced C++ Programming ...f inheritance and polymorphism are covered. Principles of effective class design, including the orthodox canonical form, use of composition, templates and interface inheritance. The course covers exception handling and runtime type information (RTTI). Multiple inheritance is covered, including the complications that are introduced by this powerful feature. Advanced applications of C++ concepts  more...

C++ Programming for Non-C Programmers ...s. Emphasis is placed on the features of C++ that support effective modeling of the problem domain and reuse of code. The course consists of two modules. The first module introduces the core C features of C++, with simplified input/ output through iostreams. The module begins with simple hands-on programming using C++ to do input, computation and output. The C++ data types are covered, and  more...

Technical Writing in the Corporate World Revised Edition This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Meeting Skills for Leaders, Third Edition ...ike--routine. MEETING SKILLS FOR LEADERS (formerly titled EFFECTIVE MEETING SKILLS) is just the sort of back-to-basics guide to organizing and conducting productive meetings every manager, supervisor, or team leader needs to get ideas and find inspiration to energize and motivate their groups. Every aspect of planning and preparing for a successful meeting is covered, from selecting  more...

Making Your Message Memorable ...ression, connect with an audience, or be recognized as an effective communicator? Delivering your message through stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of techniques for turning your experiences into  more...

Project Managers Toolkit This powerful and practical intensive two-day workshop is designed to provide participants with enhanced knowledge, tools and skills for managing projects. Designed for maximizing productivity through the use of Microsoft Project, Word and Excel applications, this workshop uses a case study to demonstrate the effective management of a project. Students will leave the workshop with a series of  more...

Effective Management Skills This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Team Building Techniques This 2-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Leadership Skills This 1-day course will consider the principles of leadership and practice the personal skills involved in effective team leadership. This course contains consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

CERTIFIED PENETRATION TESTING SPECIALIST ...on theoretical and real world experience is essential for effective knowledge transfer to you, the student. The CPTS presents information on the latest vulnerabilities and defenses. This class also enhances the business skills needed to identify protection opportunities, justify testing activities and optimize security controls appropriate to the business needs in order to reduce business risk.  more...

Master Sales Negotiator Self Learning Program (sales performance) ... Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns,  more...

FAST START IN PROJECT MANAGEMENT ...y process groups and 38 core competencies associated with effective and efficient project management practice. Participants not only acquire technique-based proficiencies, but also explore and practice essential people skills and teamwork. The concepts and methods learned are immediately usable in the workplace, leading to a greater retention of newly acquired skills, measurable project  more...

PROJECT MANAGEMENT OVERVIEW This 1-day course covers everything youa ™ll need to participate in the project management process, including the significance of effective project management, important tools and techniques, and how your role can affect future project management results. PDUs = 7. You can get a complete list of other Project Management classes at  more...

Negotiating Skills for IT Professionals ...professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, and deal with difficult  more...

Managing IT Professionals Workshop ...Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft  more...

Influencing Skills Workshop In todaya ™s team-oriented and loosely structured organizations, it is often a challenge to obtain the agreement and commitment needed to work productively and meet deadlines. This interactive workshop introduces the skills and techniques of effective influencing and refines those skills through extended role playing activities. You can get a complete list of other Professional Soft  more...

Facilitation Skills Workshop ...effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that achieve best results. This  more...

Effective Writing for IT Professionals ... interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written exercises. You can get a complete list of other Professional Soft Skills Workshops  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Communication Skills for IT Professionals ...Effective communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete  more...

First-Time Manager Being promoted is great news! However, it presents major challenges to people being recognized for their expertise and technical know-how. Management is a completely different skill set than any job leading up to the position of manager. Learn the necessary skills to thrive in this transition. This course covers effective delegation, coaching employees, strategic planning, developing trust, and  more...

Employee Initiative How to Make It Happen Many managers complain that their employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees  more...

Delegation Skills-Perfecting the" Hand-off" ...Effective delegation is one of the most important processes behind a successful organization. In this day course, students will learn the definition of delegation, difficulties that can arise with delegation and ways to overcome them, the benefits of effective delegation, and how to implement a successful delegation process. You can get a complete list of other New Manager Development  more...

Delegating for Growth ...effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list  more...

Creative Problem Solving ...rn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also  more...

The Art of Effective Communication Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also  more...

The Art of Successful Coaching ...ommand and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance.  more...

Adapting Your Style As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and  more...

Master Sales Negotiator Self Learning Program ... Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns,  more...

Introduction to Enterprise Architecture Training This one day course provides a comprehensive introduction to the discipline and methodology of Enterprise Architecture (EA). The course is designed for architects and team leads who are new to EA. It will provide the high level concepts behind EA, its value proposition within enterprises, and an understanding of how to apply EA in practice. It will also discuss the various roles and  more...

CorelDRAW X3- Level 1 CorelDRAW X3 contains many features and tools that enable you to create attractive illustrations, brochures, logos, and other such artwork. The advanced features bundled in this software assist you in the creation of sophisticated designs and effects. Getting to know this software and its working shall help you in creating effective compositions efficiently. In this course, you will explore the  more...

Project Management Fundamentals (Second Edition) ...effective planning and adherence to the industry's best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes. You can get a complete list of other  more...

Preparing for HIPAA Compliance This course is designed to provide upper-level managers and privacy officials with the information about HIPAA required to make effective decisions, create implementation plans, and prepare business associates and employees for the changes that will come. This course is most effective for organizations that are just getting started. You can get a complete list of other HIPAA classes at  more...

Microsoft Office Project 2007- Web Access ...Effective communication between team members is essential for the successful completion of any project. A Microsoft Enterprise Project Management solution provides the framework for electronically creating and managing projects. In this course, you will use Microsoft ® Office Project 2007 to access project information located on a server, as well as to report progress on assigned project  more...

Performance Management Second Edition ... You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers  more...

Service-Oriented Analysis ...n organization moving to Service Orientation can identify effective business Services. Exercises in each section of the course demonstrate techniques to identify candidate services, then organize them to achieve real business goals. The properties of well-defined services are explored, and emphasis is placed on identifying the responsibility profile of each service ? a proven technique to  more...

Business Systems Analysis for Object-Oriented Projects with UML 2 (business analysis) ...effective business analysis is to provide specification of a whata functionality a software system will provide its users, rather than a howa the software will be designed. But too often traditional business analysis produces artifacts and specifications that do not align with the concepts of object-oriented design and development. This course focuses on how business analysts and business  more...

Business Systems Analysis for Object-Oriented Projects with UML 2 ...effective business analysis is to provide specification of a whata functionality a software system will provide its users, rather than a howa the software will be designed. But too often traditional business analysis produces artifacts and specifications that do not align with the concepts of object-oriented design and development. This course focuses on how business analysts and business  more...

Use Cases for the Rational Unified Process (business analysis) ...n course to guide students in developing well-written and effective use cases following the concepts and guidelines of the IBM/ Rational Unified Process version 7. Students learn the basic concepts of RUP 7 regarding requirements specification, with emphasis on writing use cases to capture the user requirements of a software system. The course focuses on distinguishing business use cases and  more...

Survival Skills for Analysts ...actical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to  more...

T-SQL 2008 ... language of SQL Server. Then you will learn how to build effective views, stored procedures, triggers, and user-defined functions using Transact-SQL. You will learn how to use the Transact-SQL programming language for error handling and hierarchical queries, dealing with complex data structures and processes, and how to make your databases more scalable through partitioning. SQL Server 2008  more...

Microsoft SQL Server 2008 for Developers ...tinues with SQL Server Management Studio and how to build effective views, stored procedures, triggers, and user-defined functions using Transact-SQL. Learn how to make your databases more scalable through partitioning and how to use .NET languages like Visual C# and Visual Basic to build database objects. SQL Server 2008 includes a rich set of tools that go beyond the basics of querying and  more...

Windows SharePoint Services Building Collaborative Solutions with Team Web Sites Many companies, departments, and project teams need to share information and collaborate on projects in an efficient and cost-effective manner. In this course, you will learn how to use Windows SharePoint Services to create virtual team Web sites to enable information sharing and collaboration between project team or department members. You can get a complete list of other Sharepoint classes at  more...

Use Cases for the Rational Unified Process ...n course to guide students in developing well-written and effective use cases following the concepts and guidelines of the IBM/ Rational Unified Process version 7. Students learn the basic concepts of RUP 7 regarding requirements specification, with emphasis on writing use cases to capture the user requirements of a software system. The course focuses on distinguishing business use cases and  more...

PROGRAMMING IN MICROSOFT ACCESS ...pplications (VBA). Level 2 teaches you both how to design effective database applications, including database normalization and relationships, rules, and indexes; and how to work with VBA to manipulate objects and data. Youa ™ll learn how to programmatically display and manipulate data on forms and reports, and youa ™ll begin to work with the Internet features in Microsoft Access as  more...

Introduction to Dynamic HTML ...effective Web design is the use of spacing and positioning to signify the relative importance of different elements on the page. This is made far easier by the application of Cascading Style Sheets. However, CSS can do more than just position page elements. In conjunction with JavaScript, CSS unlocks the ability to develop a truly interactive page. Designers are always looking for additional  more...

Fundamentals of DCOM,COM+ This class provides an introduction to the use of DCOM for building distributed applications. It provides details about the internals of DCOM so that students can optimize their applications to make effective use of DCOM. The class also deals with DCOM security - one of the more difficult aspects of DCOM. This class concludes by taking a look at COM+ the next version of COM to be released with  more...

Advanced COM(+) This class is intended for people who have taken a class in COM or read a book but want to know the latest advances in COM. The focus is on effective use of COM in building applications and a survey of recent developments in COM. This includes the COM+ release with Windows 2000 and COM+ developments which will happen after Windows 2000. This class is usually customized for a particular audience.  more...

Introduction to JSP This two-day module introduces JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. The module begins with an introduction of Web applications in general, shows how Java servlets and JSPs establish a framework for writing Web applications, and then covers JSP 2. 0 features in detail, from scripting elements to  more...

Lotus Notes 7 Content Authors ...ustomize your Notes environment so that you can be a more effective contributor and collaborator. Equally as important as contributing information is being able to use the Notes search tools, including full text search. In addition to the search tools, you will also configure Interest Profiles and Database Subscriptions so that you are automatically informed when new documents that meet  more...

Lotus Notes 7 User Essentials During this course you will send and reply to electronic mail using Lotus Notes 7. Once you have the basics of Mail mastered, you will learn all of the options available when you send mail. Mail is a key business application, so you will learn how to organize your messages into folders and how to archive important messages. Because Notes incorporates instant messaging, you will also know when  more...

Lotus Sametime 7-5-1 User Essentials ...eo tools you need to work together on projects or to make effective presentations. "Sametime" refers to a collection of several components that you can use to communicate with your colleagues or customers in real time. You will learn about these components in this course: Sametime Connect client Sametime Meeting Room Sametime Meeting Center. You can get a complete list of other  more...

Lotus Sametime Standard 8 User Essentials ...eo tools you need to work together on projects or to make effective presentations. a Sametimea refers to a collection of several components that you can use to communicate with your colleagues or customers in real time. You will learn about these components in this course: Sametime Connect client Sametime Meeting Room Sametime Meeting Center. In this course you will work with  more...

Lotus Notes 8 User Essentials During this course you will learn how to use the core applications included in Lotus Notes 8, including Mail, Calendar, Contacts, To Do, and Personal Journal. This course covers how to perform the most common tasks in both the Standard and Basic configurations. The application you will use the most is Mail, as it is a key personal and business application. You will learn how to use the  more...

Lotus Notes 8-5 User Essentials During this course you will learn how to use the core applications included in Lotus Notes 8, including Mail, Calendar, Contacts, To Do, and Personal Journal. This course covers how to perform the most common tasks in the Notes Standard configuration. The application you will use the most is Mail, as it is a key personal and business application. You will learn how to use the Calendar to  more...

User Essentials for Lotus Notes to Microsoft Office Outlook 2007 During this course you will learn how to use the core applications included in Microsoft Office Outlook 2007: Mail, Calendar, Contacts, Tasks, Notes, and Journal. These applications are similar to those you use in Lotus Notes, so you just need to learn the new ways of doing things in Outlook. We also want to teach you some new things about Outlook that are not available in Lotus Notes. The  more...

User Essentials for Microsoft Office Outlook 2007 During this course you will learn how to use the core applications included in Microsoft Office Outlook 2007: Mail, Calendar, Contacts, Tasks, Notes, and Journal. These applications are similar to those you use in other integrated messaging applications, so you just need to learn the new ways of doing things in Outlook. The application you will use the most is Mail, as it is the most-used  more...