Online Effective eLearning

RUNNING EFFECTIVE BUSINESS MEETINGS RUNNING EFFECTIVE BUSINESS MEETINGS  more...

Effective Time Management Effective Time Management  more...

Constructive Feedback and Criticism Constructive Feedback and Criticism  more...

Listening Essentials Set of 2 Listening Essentials: Set of 2  more...

HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE  more...

ADMINISTRATIVE PROFESSIONALS ADMINISTRATIVE PROFESSIONALS  more...

Exploratory Data Analysis in Six Sigma ...al, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the correlation coefficient, its statistical significance, and how it is different from causation. In addition, the course helps you interpret the linear regression equation and explores how you can use it to model relationships for prediction and estimation of data.  more...

Administrative Professionals Common Administrative Support Tasks Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Administrative Professionals Interacting with Others ...aily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Acquiring Talent ...ous reasons, including the organization's image or brand, effective recruitment and selection strategies, and career advancement opportunities. This course describes two approaches to talent acquisition hiring internally and hiring from outside and explains the best situations in which to use each. It provides examples of how to implement an effective talent recruiting strategy and outlines how  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Directing Others ...vides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective  more...

Creating a Business Execution Culture ...sts a few months then disappears? Another lesson explores effective communication styles that will help your execution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and  more...

Communicating Vision ...ed and everyone understands and internalizes the message. Effective leadership communication gives purpose and meaning to the work that people do. Leaders should strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided  more...

Building Your Influence as a Leader ...llenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the  more...

Becoming a Manager Leading and Communicating ... to give them the opportunity to learn new skills. Effective communication is at the heart of most successful businesses. Being a manager means that you need to be at the center of everything. There will be people from whom you need information, and those who need information from you; some will be inside the organization, and others will be outside it. The way in which you communicate  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Effective Budget Management ...Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Employment Management HRCI PHR Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of  more...

Developing Employees HRCI PHR ...the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will also help you understand the necessary steps for developing effective employee development programs. All the topics in this course are based on the HR Development functional area of the HR Body of  more...

Developing Human Resources HRCI PHR ...In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for your company's employees. All the topics in this course are based on the Human Resource Development functional area required  more...

Compensating Employees HRCI PHR ..., including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee  more...

Sexual Harassment at Work HRCI PHR Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely  more...

Nonstatistical Control Tools Maintaining Controls Nonstatistical Control Tools & Maintaining Controls ASQ Six Sigma Black Belt (SSBB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process,  more...

Using Voice of the Customer in Six Sigma ...ject. Then the team needs to identify and select the most effective methods for collecting customer feedback and requirements. From there, customer requirements are translated into measurable, actionable project goals. This course examines how an organization uses the voice of the customer to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks  more...

Forming Project Teams for Six Sigma ...ix Sigma ASQ Six Sigma Black Belt (SSBB) Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the  more...

Motivation and Communication in Six Sigma Teams ...ing performance at each stage. Throughout all the stages, effective communication is vital for project success. Team communication is often overlooked, and the result can be missed deadlines, confusion, and team frustration if information is not supplied to all intended parties in a timely fashion. In any Six Sigma deployment, a communication plan will be indispensable, outlining the why, what,  more...

Developing an Application Using User-Centered Design Developing an Application Using User-Centered Design To conduct user research and to design effective user interface and interaction elements  more...

Being an Effective Team Member ...Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its  more...

Elements of a Cohesive Team ...esive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present,  more...

Effective Team Communication ...Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Launching a Successful Team ...know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team together from the start has benefits far beyond just completing tasks on time. In this course, you'll learn techniques for setting up successful teams that can be applied to a variety of team environments. This course outlines the  more...

Developing the Team and its Culture ...ative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early on during team formation. It offers methods used to encourage team participation and provides some key  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Compressed Gas Safety ...ns. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify the specific hazards associated with compressed gases, identify hazards associated with handling acetylene, hydrogen, and oxygen gases,  more...

Discover Word 2007 Level 4 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Word 2007 Level 3 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Word 2007 Level 2 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Word 2007 Level 1 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Powerpoint 2007 Level 3 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Powerpoint 2007 Level 2 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Powerpoint 2007 Level 1 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Outlook 2007 Level 3 ...ns collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Outlook 2007 Level 2 ...ns collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Outlook 2007 Level 1 ...ns collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Discover Access 2007 Level 3 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Access 2007 Level 2 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Access 2007 Level 1 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Excel 2007 Level 4 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Excel 2007 Level 3 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Excel 2007 Level 2 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Discover Excel 2007 Level 1 ...terface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide  more...

Interpersonal Communication Communicating Assertively ...erpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

Listening Essentials The Basics of Listening ... the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course also  more...

Interpersonal Communication Listening Essentials ...k; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active  more...

Culture and its Effect on Communication ...Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they  more...

Improving Communication in Cross-cultural Relationships ...ps can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. It also offers some tips and strategies to build rapport  more...

Communicating Across Cultures ...effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Managing Project Human Resources ...ative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to address and resolve personnel issues that could adversely affect the project. This course covers the  more...

Project Management Process Groups ...ject manager and all project stakeholders. It ensures the effective progress of the project from initiation through to close-out. In this course, learners will be given an overview of the project management process groups as defined in A Guide to the Project Management Body of Knowledge (PMBOK ) Guide Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

Getting Results without Authority Building Relationships and Credibility ..., because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Problem Solving Determining and Building Your Strengths ...need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the process of assessing and  more...

Decision Making The Fundamentals ...your personal and professional success that you become an effective decision maker. This involves following an established decision-making process and adapting your decision-making style to suit different situations. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. The course first walks you through the  more...

Trade Secrets ...tion if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature  more...

Conflicts of Interest in the Workplace ... interest for their organization, so they can ensure that effective, fair, and legal practices are followed when making or reviewing business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in organizations to identify potential conflicts of interest and develop policies to help employees  more...

Effective Interfunctional Relationships ...Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But  more...

Effective Intercultural Relationships ...Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...

Effective Intergender Relationships ...Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language,  more...

Effective Relationships with Customers ...Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Effective Relationships with Business Partners ...Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better  more...

Business Writing Know Your Readers and Your Purpose ...riting: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing  more...

Business Writing How to Write Clearly and Concisely ...aster. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Illegal Insider Trading Simulation ... all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee  more...

Workplace Diversity Awareness Simulation ... all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee  more...

Introduction to Business Analysis Essential Competencies ...ourse also covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and communication and interaction skills. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in  more...

Using E-mail and Instant Messaging Effectively ...Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Presenting Your Case ...n that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids  more...

Shaping the Direction of Customer Service in Your Organization ...g strong, clearly-defined service standards. To implement effective standards and strategies, it's crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer feedback. This course explores strategies used to shape the direction of customer service in your organization including defining  more...

Customer Service Processes and Procedures ...Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to  more...

The Customer Service Representative CSR ...pport and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in  more...

Customer Interactions ...Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to  more...

Communication Skills ...Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be  more...

Incident Management Interactions ...venue, and resources is far too great to manage this way. Effective Incident Management is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on  more...

Identifying Your Customers Expectations ...hen knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting from them the attributes of your service that impact most on customer satisfaction.Customer feedback is essential--there is no substitute for asking  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Bridge the Expectations Gap ...ce when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson  more...

Environmental Management Systems EMS ...intended to provide organizations with the elements of an effective environmental management system (EMS) that can be integrated with other management requirements and help organizations achieve environmental and economic needs. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance  more...

Leading a Customer-focused Team ...to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown  more...

DOT Drug and Alcohol Awareness ...mmon cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...nications Manager Express allows the deployment of a cost-effective, highly-reliable communications system using a single device with Cisco IOS Software. This course introduces the key features and functionality of Cisco Unified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Conducting Coaching Sessions Conducting Coaching Sessions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to  more...

Using Different Coaching Styles ...ng Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance of using an  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitative Tools and Formats Offering Options ...aries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Achieving Success the Help of a Mentor Achieving Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a  more...

Preparing for Business Crises ...Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management  more...

Hot Work Permits ...ssary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Negotiation Essentials Planning for Negotiation ... planning would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Planning and Prioritizing Your Time ...effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your time better. This course  more...

Avoiding Time Stealers ...lers Time is a precious, non-renewable resource how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how well you  more...

Planning Your Field Sales Approach ...eat field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings  more...

Applying Your Field Sales Approach ...lying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Initiating Outbound Sales Calls Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the  more...

Completing Outbound Sales Calls ...volved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales presentations, the steps for effectively conducting a sales presentation, and strategies for presenting to different buying roles. This course  more...

Completing Inbound Sales Calls Completing Inbound Sales Calls Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for  more...

Building a Winning Sales Team ...to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information and tools that you can use to define your sales team and identify stages of sales team development. You'll discover where to look for qualified sales team candidates and what to look for in submitted resumes. Then you'll explore methods for conducting interviews  more...

Using Business Tools to Manage Sales Teams ...ou've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3 management mode model, a tool that you can use to dramatically increase your success in leading the individual members of your team. In  more...

Communicating in Sales Teams ...tion of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills  more...

Telesales Communications ... As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively over the phone. In this course, you will learn how to  more...

Managing Workplace Harassment Complaints Simulation ...rviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended  more...

Dealing With Sexual Harassment Simulation ... all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee  more...

Conducting Effective Sales Research Meetings ...Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in  more...

Effectively Using Customer-focused Research Meetings ...Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll  more...

Effective Hiring Interviewing Simulation ...Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare  more...

Leading Change Leading Change Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the  more...

Team Dynamics ...ence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and  more...

Quality Systems Models and Theories ... Organizational Excellence The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and  more...

Measurement Assessment and Metrics ...n where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect  more...

Training and Development ..., including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to  more...

Basics of Six Sigma Projects and Teams ...Projects and Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...RINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven  more...

Receiving Feedback and Criticism ...ganization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Giving Feedback Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...

Customer-Focused Management ...man on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers. This course explores the relationship between the treatment of  more...

Professional Networking Essentials Finding Opportunities to Make Connections Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...

Professional Networking Essentials Developing Confidence Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

Creating Navigation Publishing Movies in Flash CS4 ... web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS4 movie. It outlines how to  more...

Using Flash CS4 Libraries Text Components ...upporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash CS4 Professional can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie dynamically. This course provides an introduction to creating text in Flash CS4  more...

The Time Value of Money Investment Decisions for Non-financial Professionals ... decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some effective methods to evaluate the desirability of decisions involving capital expenditures and investment. This course covers two of these methods Payback Period and Net Present Value  more...

The Essentials of Budgeting for Non-financial Professionals The Essentials of Budgeting for Non-financial Professionals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is  more...

Communication Strategies for the Remote Employee ...s. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while  more...

Fostering Effective Communication and Collaboration ...Effective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of  more...

The Voice of Leadership Effective Leadership Communication Strategies ...Effective Leadership Communication Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the  more...

Creating Sustaining a Customer-Focused Organization Creating & Sustaining a Customer-Focused Organization To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with  more...

Essential Skills for Admin Support Professionals--Simulation ...e of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential  more...

Selecting Suppliers Administering Contracts ...h suppliers over contract terms requires purchasers to be effective negotiators. This course discusses how to choose suppliers using the supplier evaluation and selection process. It explains how to create a supplier evaluation matrix, comprised of various predetermined criteria, and use the matrix to evaluate and select the best proposal. The course also outlines some key principles of  more...

Operations Supply Chain Management ...lso essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for  more...

Marketing Essentials Place ...of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution of products and services, is an important component of any marketing initiative  more...

Applying Lean in Service Manufacturing Organizations ...sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen methods allows an organization to eliminate waste, create a healthy and Lean culture, and change the behaviors and attitudes that create waste. This course will  more...

Marketing Essentials Introduction to Marketing ...ted in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that marketing plays in any  more...

Cisco IINS 1 0 Network Security Principles II ... taken to secure network resources. In order to create an effective security policy, it is necessary to do a risk analysis in order to maximize the effectiveness of the policy. Also, it is essential that everyone is aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing,  more...

Reducing Waste Streamlining Value Flow Using Lean ...low Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these  more...

Incident Management Response Introduction Resources Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...

Information Security Program Management Introduction Framework ...r information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the organization. This course examines what information security management is, how it is used, and the common challenges that an information security manager faces while trying to establish the program. This course also examines the roles and  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

Tool Support in Software Testing ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Configuration Mgmt Risks Incidents in Software Testing ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Software Test Management ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

White Box Software Testing Techniques ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Black Box Software Testing Techniques ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Active Directory Certificate Services in Windows Server 2008 ... in Windows Server 2008, which can be used to employ cost effective public key technologies into your organization, allowing for secure and efficient communication within your network. It describes new support features that allow network devices such as routers and switches to obtain certificates, and a new console snap-in that allows you to view the health status of distributed enterprise  more...

Customer Service Processes Procedures ...Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to  more...

Communications Skills ...stomer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different  more...

Customer Interactions ...Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to  more...

Cisco Route 1 0 EIGRP Authentication Advanced Feature Implementation Cisco Route 1.0: EIGRP Authentication & Advanced Feature Implementation Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Security is an important part of any network and should be extended to the routing protocol by implementing neighbor authentication. Without this authentication, unauthorized or deliberately malicious routing updates can  more...

Cisco Route 1 0 Routing Services for Converged Networks ... can make implementation of the network faster, more cost-effective, and capable of meeting high industry standards. This course examines the Cisco Enterprise Composite Network Model and discusses the traffic patterns in converged networks. It also introduces the Cisco vision of the future of the Intelligent Information Network (IIN) and the Cisco Service Oriented Network Architecture (Cisco  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 ...dows Server 2008 Server Administrator Developing an effective patch management strategy is critical in situations where there are many different operating systems with varying update requirements. This, along with monitoring the security and performance of business-critical servers, is the key to running an efficient Windows 2008 environment. This course discusses planning patch  more...

The Consumer Electronics Industry Overview Version 1 ...f the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course  more...

Preparing to Interview ...effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too much, or asking close-ended questions  more...

Conducting an Effective Interview ...Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively  more...

Diversity and You ...the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization. This course identifies strategies to help you become aware of your attitudes toward diversity; increase your  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Public Speaking Strategies Preparing Effective Speeches ...Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public  more...

Public Speaking Strategies Confident Public Speaking ...blic Speaking Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks  more...

Delegation Essentials Overcoming Delegation Problems ... Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case,  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...rategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Building Lasting Customer-Brand Relationships ... lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how customers connect with brands and provides an overview of actions you can take to  more...

Developing a Brand Internally ...ngagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational actions, and the real brand experience helps generate brand staying power and customer loyalty. This course discusses the benefits associated with developing brands through internal engagement and provides instruction on how  more...

Static Techniques Test Design in Software Testing ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Testing Throughout the Software Life Cycle ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Fundamentals of Software Testing ...are failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Field Sales Skills Simulation ...ooks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. Because it's a new product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and  more...

Resolving Windows 7 Network Connectivity Issues ...hould always be checked first. Windows 7 provides new and effective troubleshooting functionality using the Troubleshoot Problems link in the Network and Sharing Center, which should be your next step in troubleshooting. This course also provides you with the necessary background on the proper setup of wireless and remote access connections and the key parameters to check if a client is  more...

Dealing With Conflict ...ed by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

Customer-Focused Interaction ...itive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as  more...

The Fundamentals of Globalization Managing in a Global Environment ... What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively - even with the added complexity of different cultures. The  more...

Writing for Technical Professionals Effective Writing Techniques ...Effective Writing Techniques Once you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing technical students how to implement a technology from the approach you would use to describe a technology's benefits to the general population. A different approach again  more...

Preparing PowerPoint 2003 Presentations for Effective Delivery Preparing PowerPoint 2003 Presentations for Effective Delivery Microsoft To describe how to add slide timings and transitions, action buttons, and hyperlinks to PowerPoint 2003 presentations  more...

Running Broadcasting and Reviewing PowerPoint 2003 Presentations Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations Microsoft To describe how to run an effective PowerPoint 2003 presentation and explain how to broadcast and collaborate on presentations  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...unicator Microsoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and teams often comprise members in different countries,  more...

Creating Navigation Publishing Movies in Flash CS3 ... web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS3 movie. It outlines how to  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS Cisco IINS 1.0: Network Security Using Cisco IOS IPS Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 In technological environments, Internet worms and viruses can spread across the world in a matter of minutes. Without the luxury of time to react, a network needs to be able to instantaneously recognize and mitigate worm and  more...

Oracle Database 11g Performance Tuning Methodology Tools ...ides an introduction to performance tuning methodologies, effective tuning goals, and the types of performance data that can be gathered by diagnostic tools available in Oracle Database 11g. It also demonstrates how to use Time Model and Enterprise Manager to diagnose performance issues, and discusses using the various dynamic performance views (V$ views) to perform statistical analysis when  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

IT Project Management Essentials Managing Risks in an IT Project IT Project Management Essentials: Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather  more...

Introduction to Sales ...ase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines the roles and responsibilities of the Sales Department, what makes for effective sales, and the trends affecting sales today. The course also provides insight into the importance  more...

Strategic Sales Planning ...opositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and has a significant impact on the success or failure of sales  more...

Preparing for Successful Sales ...o you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective sales presentations that will resonate with your target audience. You will learn  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Using Flash CS5 Libraries Text Components ...upporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash Professional CS5 can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie dynamically. This course provides an introduction to creating text in Flash  more...

Creating Navigation Publishing Movies in Flash CS5 ... web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS5 movie. It outlines how to  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

HR as Business Partner From Cost Center to Strategic Partner ...r the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy throughout the organization, and all the day-to-day administrative HR activities efficiently support the  more...

DISCOVER ACCESS 2010 SET OF 2 DISCOVER ACCESS 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 2 DISCOVER EXCEL 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 ADVANCED DISCOVER EXCEL 2010: ADVANCED Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER OUTLOOK 2010 SET OF 2 DISCOVER OUTLOOK 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER POWERPOINT 2010 SET OF 2 DISCOVER POWERPOINT 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER WORD 2010 SET OF 2 DISCOVER WORD 2010: SET OF 2 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 5 DISCOVER EXCEL 2010: SET OF 5 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

MICROSOFT OFFICE 2010 MICROSOFT OFFICE 2010 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate ...lls for Sales Professionals: Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable sales  more...

Preparing for Effective Business Meetings ...Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful  more...

Managing Effective Business Meetings ...Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a  more...

Dealing with Common Meeting Problems ... and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of  more...

Evaluating Supplier Performance Managing Supplier Relationships ...lier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be taken. Effective performance feedback is a key  more...

College Essay Brush-up ...effective college level essay. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your college essay writing skills, so that you can produce  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Applying Emotional Intelligence in the Workplace ...ou a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond proactively, communicate more  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more.  more...

Basic Internet Specialist Certificate ... including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and avoid viruses. Along with  more...

Architecting Web Content (Master Class)-Self Directed ...m. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your information so that it will make sense to your users and it will be  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

Instructor Led-Search Engine Training Workshop ... aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered through our Learning Management System, available to you 24/7 from your own individual student login page that is provided when you sign up for the course. You can upload your assignments and take quizzes directly from the Website, and  more...

Search Engine Training Workshop-Self Directed ... aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered through our Learning Management System, available to you 24/7 from your own individual student login page that is provided when you sign up for the course. You can upload your assignments and take quizzes directly from the Website, and  more...

eMarketing 1.1 eMarketing Association`s complete basic e-marketing course. 5 Lessons covering the basics of eMarketing. Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Legal Research and Writing .... You cannot be late.Academic Dishonesty and Plagiarism (Effective April 15, 2002) All academic assignments are to be the work of the individual student. The following are examples of dishonesty, or unethical and unprofessional behavior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own  more...

Comprehensive Medical Transcription Training ... Medical Transcription course is widely known as the most effective training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a "platform learning system" unique in the training field it provides up-to date reference books and other course materials at no additional cost It does not require memorization by obsolete rote processes (slow and  more...

Health Care Reporting and Presentations This is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message?  more...

Writing User Guides ...effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...ngines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals will result in significant search engine rankings for your personal or your client`s website. Web certification standards, especially as it relates to qualifying a search engine placement service, which guarantees top 10 search  more...

Typing Pal--The Best Online Typing Course ... on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash plug-in  more...